service MERCEDES-BENZ E-Class COUPE 2014 C207 Owner's Guide

Maintenance menu
In the
Serv menu, you have the following
options:
R Calling up display messages in message
memory (Y page 248)
R Restarting the tire pressure loss warning
system (Y page 352)
R Checking the tire pressure electronically
(Y page 352)
R Calling up the service due date
(Y page 317) Settings menu
Introduction In the
Sett menu, you have the following
options:
R Changing the instrument cluster settings
(Y page 243)
R Changing the light settings (Y page 244)
R Changing the vehicle settings
(Y page 245)
R Changing the convenience settings
(Y page 246)
R Restoring the factory settings
(Y page 247) Instrument cluster Selecting the unit of measuremen
tfor
distance
The Display Unit Speed-/Odometer: function allows you to choose whether
certain displays appear in kilometers or miles
in the multifunction display.
You can determine whether the multifunction
display shows some messages in miles or
kilometers.
X
Press the 0002or0005 button on the
steering wheel to selec tthe Sett. menu.
X Press the 0004or0003 button to select the
Inst. Cluster submenu.
X Press 000Bto confirm.
X Press the 0004or0003 button to select the
Display Unit Speed-/Odometer: function.
You will see the selected setting:
km or
miles .
X Press the 000Bbutton to save the setting.
The selected unit of measurement for
distance applies to:
R the digital speedometer in the Trip menu
R odometer and the trip odometer
R trip computer
R current consumption and the range
R the navigation instructions in the Navi menu
R cruise control
R DISTRONIC PLUS
R ASSYST PLUS service interval display
Selecting the permanent display function
You can determine whether the multifunction
display permanently shows your speed or the
outside temperature.
X Press the 0002or0005 button on the
steering wheel to select the Sett menu.
X Press the 0004or0003 button to select the
Inst. Cluster submenu.
X Press 000Bto confirm. Menus and submenus
243On-board computer and displays Z

Display messages Possible causes/consequences and
0001 Solutions
PRE-SAFE
Functions
Currently Limited
See Operator's
Manual PRE-SAFE
®
brake or Adaptive Brake Assist of COLLISION
PREVENTION ASSIST is temporarily not operational.
Possible causes are:
R function is impaired due to heavy rain or snow.
R the sensors in the radiato rgrill and the bumper are dirty.
R the rada rsensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio
stations or other sources of electromagnetic radiation.
R the system is outside the operating temperature range.
R the on-board voltage is too low.
When the causes stated above no longer apply, the display
message disappears.
PRE-SAFE ®
Brake is operational again.
If the display message does not disappear:
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 182).
X Clean the sensors in the radiator grill and the bumper
(Y page 323).
X Restart the engine. PRE-SAFE
Functions Limited
See Operator's
Manual PRE-SAFE
®
brake or Adaptive Brake Assist of COLLISION
PREVENTION ASSIST is not available due to a malfunction. BAS
PLUS or the distance warning signal may also have failed.
X Visit a qualified specialist workshop. 0013
Malfunction
Service Required G
Risk of injury
Cabriolet: the roll bars are defective.
X Visit a qualified specialist workshop immediately. 001D
SRS Malfunction
Service Required There is a malfunction in the SRS (Supplemental Restraint
System). The
001Dwarning lamp also lights up in the instrument
cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop.
For further information about SRS, see (Y page 43). Display messages
253On-board computer and displays Z

Display messages Possible causes/consequences and
0001 Solutions
001D
Front Left
Malfunction
Service
Required or
Front Right Malfunction
Service Required SRS has malfunctioned at the front on the left or right. The
001D
warning lamp also lights up in the instrumen tcluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. 001D
Rear Left
Malfunction
Service Required
or
Rear Right Malfunction
Service Required G
WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
SRS has malfunctione dat the rear on the left or right. The 001D
warning lamp also lights up in the instrument cluster.
X Visi taqualified specialist workshop. 001D
Left Side Curtain
Airbag Malfunction
Service
Required or
Right Side Curtain
Airbag Malfunction
Service Required There is a malfunction in the left-hand or right-hand window
curtain air bag (Coupe) or head bag (Cabriolet).
The
001D warning lamp also lights up in the instrument cluster.
G WARNING
The left or right window curtain air bag (Coupe) or head bag
(Cabriolet) may either be triggered unintentionally or, in the event
of an accident, may not be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. 254
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
0001 Solutions
Service Required
Do Not Shift Gears
Visit Dealer You canno
tchange the transmission position due to a malfunction.
Aw arning tone also sounds.
If transmission position Dis selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R,Nor Pis selected:
X Notify a qualified specialist workshop or breakdown service. Only Shift
to 'P' when
Vehicle is
Stationary The vehicle is moving.
X
Pull ove rand stop the vehicle safely as soo nas possible, paying
attention to road and traffic conditions.
X Shift the transmission to position P.0011 The trunk lid is open.
X
Close the trunk lid. 0010 The hood is open.
Awarning tone also sounds.
G WARNING
The open hood may bloc kyour view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 182).
X Close the hood. 0004 At least one door is open.
Awarning tone also sounds.
X Close all the doors. 0009
Rear
Left Backrest
not Latched or
Rear Right Backrest not
Latched The backres
tinthe rear is not engaged on the left-hand and/or
right-hand side. Awarning tone also sounds.
X Push the backres tback until it engages. 0009
Lock
Seat Backrest
Front Left or
Lock Seat Backrest
Front Right The driver's or fron
tpassenger's seat backres tisnot engaged. A
warning tone also sounds.
X Push the backrest back until it engages. 272
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
0001 Solutions
0006
Trunk Partition
Open Cabriolet: the trunk partition is open.
X
Close the trunk partition (Y page 106).0002
Power Steering
Malfunction See
Operator's Manual The powe
rsteering is malfunctioning.
Aw arning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a ris kofanaccident.
X Check whethe ryou are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X Wait until the mobile phone operational readiness symbol
appears in the multifunction display. 0007
Convertible Top
Operation possible
to 25 mph If you drive at speeds of more than 25 mph (40 km/h)
, you cannot
open or close the soft top.
X Fully open or close the soft top (Y page 100).0007
Convertible Top
Opening/Closing
Not Finished The soft top is not fully opened or closed. The hydraulics are
depressurized.
X
Fully open or close the soft top (Y page 100).0007
Open/Close
Convertible Top
Completely The roof is not locked.
If you drive at speeds of more than 25 mph (40 km/
h), you cannot
open or close the soft top.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Push or pull the soft-top switch until the soft top is fully open or
closed (Y page 100). 0007
Start Engine See
Operator's Manual The on-board voltage is too low.
X
Start the engine. Display messages
273On-board computer and displays Z

Socket in the rear-compartment center
console X
Pull cover 0003out by its top edge.
X Lift up the cover of socket 0002.mbrace
General notes You must have a license agreement to
activate the mbrace service. Make sure that
your system is activated and operational. To
log in, press the 0009MB Info call button. If
any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
service, a user ID and password will be sent
to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
at http://www.mbusa.com. The system is available if:
R
it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system To adjust the volume during a call, proceed
as follows:
X
Press the 0009or000A button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The system offers various services, e.g:
R Automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
Am
alfunction in the system has been
detected if one of the following occurs:
R The indicator lamp in the SO Sbutton does
not come on during the system self-test.
R The indicator lamp in the 0007Roadside
Assistance butto ndoes not light up during
self-diagnosis of the system. Features
297Stowage and features Z

R
The indicator lamp in the 0009MB Info call
button does not light up during self-
diagnosis of the system.
R The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- 0007 Roadside Assistance call button
- 0009 MB Info call button
R After the system self-diagnosis, the
Inoperative or
Service Not Activated message appears in the
multifunction display.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
R you see smoke inside or outside of the
vehicle, e.g. if there is a fire after an
accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury. Leave the vehicle immediately in this or
similar situations as soon as it is safe to do
so. Move to a safe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national
regulations, e. g. with a warning triangle.
You must have a license agreement to
activate the mbrace service. Make sure that
your system is activated and operational. To
register, press the 0009MB Info call button.
If any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergenc ycall has been
initiated, the indicator lamp in the SO Sbutton
flashes .The multifunction display shows the
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the severity of the accident 298
FeaturesStowage and features

Av
oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Y page 303).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
i The system has not been able to initiate
a roadside assistance call, if:
R the indicator lamp for Roadside
Assistance call button 0002is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND. MB Info call button X
Press MB Info call button 0002.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call
button 0002flashes while the connectio nis
being made. The multifunction display
shows the Connecting Call message.
The audio system is muted.
If a connection can be made, the Call Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com. 300
FeaturesStowage and features

i
The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button 0002is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g
.Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the 000D button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location. Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i
If you select No , the address can be saved
in the address book.
i The destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section. Features
301Stowage and features Z

Search
&Send General notes
i
To use "Search &Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service. Adestination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button on the website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system. Ad
isplay message appears, asking
whether navigation should be started.
X Select Yes by turning
000E0002000For sliding
00090002000A the COMAND controller and press
000C to confirm.
The system calculates the route and
subsequently starts the rout eguidance
with the address entered.
i If you select No , the address can be saved
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sen tto all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at 302
FeaturesStowage and features