service MERCEDES-BENZ E-CLASS COUPE 2021 User Guide

QR code f
QR code f
or r
or rescue card
escue card
QR codes are attached in the fuel /ller 0ap and on
th e opposite side on the B-pillar. In theev ent of
an accident, rescue services can use the QR code
to quickly /nd the appropriate rescue card for
yo ur vehicle. The cur rent rescue card contains the
most impor tant information about your vehicle in
a compact form , e.g. thero uting of the electric
lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Dat Dat
a st
a st or
orage
age Dat
Dat
a pr
a pr ocessing in t
ocessing in t he v
he vehicle
ehicle Electr
Electr
onic contr
onic contr ol units
ol units
Elect ronic cont rol units are /t tedinyour vehicle.
Control units process data which, forex ample,
th ey receive from vehicle senso rs,ge nerate them-
sel ves or exch ange between themsel ves. Some
cont rol units are requ ired forth e safe operation of
yo ur vehicle, some assist you when driving, such
as driver assistance systems, while others enable
con venience or inf otainment functions. The
following pr ovides you with general informa-
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmitted tothird parties, and for what purpose,
can be found in the information directly related to
th e functional characteristics in question in their
re specti veoperating instructions. This information
is also available online and, depending on the
ve hicle equipment, digitall y.
P
P er
er sonal data
sonal data
Every vehicle is identi/ed bya uni queve hicle
identi/cation number. Depending on the countr y,
th is vehicle identi/cation number can be used by,
fo rex ample, go vernmental authorities todeter-
mine the identity of theow ner. There are other
possibilities touse data collected from theve hicle
to identify theow ner or driver, such as the licence
plate number.
Therefore, data generated or processed bycont rol
units may be attributable toa person or, under
cer tain conditions, become attributable toa per-
son. Depending on which vehicle data are availa-
ble, it may be possible tomake inferences about, fo
rex ample, your driving behaviour, your location,
yo ur route or your use patterns.
Leg
Leg al r
al r eq
equir
uir ements r
ements r eg
egar
arding t
ding t he disclosur
he disclosur e of
e of
data
data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide go vern-
mental entities, upon requ est and totheex tent
re qu ired, data stored bythe manufacturer. For
ex ample, this may be the case during the in vesti-
ga tion of a criminal o.ence.
Go vernmental entities are themsel ves, in individ-
ual cases and within the applicable legal frame-
wo rk, authorised toread out data from theve hi-
cle. In the case of an accident, information that
can help with an in vesti gation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Oper
Oper ational dat ational dat a in t
a in the v
he vehicle
ehicle
This is data rega rding the operation of theve hicle,
which ha vebeen processed bycont rol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefa stened
seat belts display General no
tes
35
35

R
ambient conditions, such as temp erature, rain
sensor or distance sensor
Generall y,the use of these data is temp orar y;
th ey will not be stored be yond the period of oper-
ation and will only be processed within theve hicle
itself. Control units oTen contain data memories
fo rve hicle keys,fo rex ample. Their use permits
th ete mp orary or permanent documentation of
te ch nical information about theve hicle's operat-
ing state, component loads, main tenance requ ire-
ments and tech nical events or faults.
Depending on theve hicle equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag depl oyment or the inter vention
of stability cont rol systems
R information on events leading tovehicle dam-
age In cer
tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been used only temp o-
rari ly. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as
we ll as theve hicle identi/cation number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manu facturers or third parties, such as break-
down services. The same is true in the case of
wa rranty claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obli ga-
tions and quality impro vement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle
identi/cation number tothe manufacturer. Fur-
th ermore, the manufacturer is subject toproduct
liability. Forth is reason the manufacturer also uses operational data from
theve hicle, forex am-
ple, forre calls. These data can also be used to
ex amine the customer's warranty and guarantee
claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself. 36 36
General no
tes

Depending on
theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
tosfo r playback in an integ rated multimedia
system
R address book data for use in connection with
an integ rated hands-free system or an integ ra-
te d navigation system
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB 0ash drive or MP3 pla yer.Ifyo u ha veentered
th ese data yourself, you can dele tethem at any
time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you ha veselected. Smar
Smar tphone int tphone int egr
egration (e.g. Andr
ation (e.g. Andr oid A
oid Aut
uto or
o or
Apple CarPlay
Apple CarPlay ®
®
)
)
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integ rated in
th eve hicle. Images and audio from the smart-
phone can be output via the multimedia system.
Cer tain information is simultaneously transfer red
to your smartphone. Depending on the type and
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For
more information please consult the Owner's
Manual of theve hicle/inf otainment system.
This integ ration allo ws the use of selected smart-
phone apps, such as navigation or music pla yer
apps. There is no fu rther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. The type of addi-
tional data processing is de term ined bythe pro-
vider of the app being used. Which settings you
can make, if an y,depends on the speci/c app and
th e operating system of your smartphone. Online ser
Online ser
vices
vices W W
ir ireless ne
eless ne tw
twor
ork connection
k connection
If yo ur vehicle has a wireless network connection,
it enables data tobe exch anged between your
ve hicle and additional systems. The wireless net-
wo rkconnection is made possible bytheve hicle's
ow n transmitter and receiver or bya mobile end
device that you ha vebrought into theve hicle, for
ex ample, a smartphone. Online functions can be
used via the wireless network connection. This
includes online services and applications/apps
pr ov ided toyouby the manufacturer or by other
pr ov iders.
Manuf
Manuf actur acturer's ser
er's ser vices
vices
Re garding the manufacturer's online services, the
individual functions are described bythe manu-
fa cturer in a suitable place, forex ample, in the
Owner's Manual or on the manufacturer's web-
site, where there leva nt data pr otection informa-
tion is also given. Personal data may be used for
th e pr ovision of online services. Data are
ex ch anged via a secure connection, such as the
manufacturer's designated IT systems. Any per-
sonal data which are collected, processed and General no
tes
37
37

used,
other than forth e pr ovision of services, is
done so exclusively on the basis of legal permis-
sion. This is the case, forex ample, for a legally
prescribed emer gency call system, a cont ractual
ag reement or when consent has been given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva-
te d. This excludes legally prescribed functions and
services, such as an emer gency call system.
Thir
Thir d par
d par ty ser
ty ser vices
vices
If yo u use online services from other pr oviders
(third parties), these services are there sponsibil-
ity of the pr ovider in question and subject tothat
pr ov ider's data pr otection conditions and term s of
use. As a general rule, the manufacturer has no
in0uence on the content exch anged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent
and purpose of the collection and use of personal
data. Dat
Dat
a pr ot
a pr otection r
ection r ights
ights Depending on
your country or the equipment and
ra nge of functions of your vehicle as well as the
services you use and the services on o.er, you
are entitled todi.erent data pr otection rights.
Fu rther information on data pr otection and your
data pr otection rights can either be found on the
manufacturer's website or you will receive this
information as part of theva rious services and
service o.ers. There you will also /nd the contact
information forth e manufacturer and its data pro-
te ction o1cers.
At awo rkshop, forex ample, with the support of a
specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Cop
Cop
yr
yright
ight
Information on licences for free and open-source
soTware used in your vehicle can be found on the
data car rier in your vehicle document wallet and
with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource 38
38
General no
tes

The system will not initiate any braking application
in thefo llowing situations:
R whilst driving
or
R when entering or exiting a parking space while
using Active Parking Assist Saf Saf
el
ely tr
y tr anspor
anspor ting c
ting childr
hildren in t
en in t he v
he vehicle
ehicle Alw
ay
Alw ays observ
s observ e when c
e when c hildr
hildren ar
en ar e trav
e tr avelling in t
elling in t he
he
v
v ehicle
ehicle %
Also strictly obser vethe saf ety no tesfo rthe
speci/c situation. In this wa yyo u can recog-
nise po tential risks and avoid dangers if chil-
dren are tr avelling in theve hicle
(/ page 55).
Be dilig
Be dilig ent
ent
Bear in mind that negligence when securing a
ch ild in thech ild restraint system ma y haveseri-
ous conse quences. Alw ays be dili gent in securing
a ch ild carefully before every journe y.
Ne ver allow babies and children totrave l sitting
on the lap of ano ther vehicle occupant. To
impr oveprotection forch ildren younger than
12 years old or under 1.50 m in height,
Mercedes-Benz recommends you obser vethefo l-
lowing information:
R Always secure thech ild in a child restraint sys-
te m suitable forth is Mercedes-Benz vehicle.
R The child restraint system must be appropria te
to the age, weight and size of thech ild.
R The vehicle seat must be suitable for /tting a
ch ild restraint system (/ page 58).
Ac cident statistics show that children secured on
th ere ar seats are generally sa ferth an children
secured on the front seats. Forth is reason,
Mercedes-Benz st rongly advises that you /t a
ch ild restraint system toare ar seat.
The g The g ener
eneric t
ic ter
erm c
m c hild r
hild r es
estr
traint syst
aint syst em
em
The generic term child restraint system is used in
th is Owner's Manual. A child restraint system is,
fo rex ample:
R a baby car seat
R are ar wa rd-facing child seat
R afo rw ard-facing child seat R
ach ild booster seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
booster seat with a backrest.
The child restraint system must be appropria te to
th e age, weight and size of thech ild.
Observ Observ e law
e laws and leg
s and leg al r
al r eq
equir
uir ements
ements
Alw ays obser vethe legal requ irements when
using a child restraint system in theve hicle.
Make sure that thech ild restraint system is
appro ved in accordance with theva lid test speci/-
ca tions and guidelines. Further information can
be obtained at a quali/ed specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Onl
Onl y use appr ov
y use appr oved c
ed c hild r
hild r es
estrtraint syst
aint syst ems
ems
Only child restraint systems that meet thefo llo w-
ing UNECE standards are permitted for use in the
ve hicle:
R UN-R44
R UN-R129 (i-Size child restraint systems) 54
54
Occupant sa
fety

A
A
v
void dir
oid dir ect sunlight
ect sunlight &
W
W ARNING
ARNING Risk of burns when thech ild
seat is exposed todirect sunlight
If th ech ild restraint system is exposed to
direct sunlight or heat, parts could heat up.
Children could su.er burns from these parts,
particular lyon me tallic parts of thech ild
re straint system. #
Always make sure that thech ild restraint
system is not exposed todirect sunlight. #
Protect thech ild restraint system wi th a
blank et,fo rex ample. #
Ifth ech ild restraint system has been
ex posed todirect sunlight, allow it to
cool before securing a child into it. #
Never lea vechildren unattended in the
ve hicle. Observ Observ
e when st
e when st opping or par
opping or par king
king &
W
WARNING
ARNING Risk of accident and injury due
to leaving children unattended in theve hi-
cle
If ch ildren are leT unattended in theve hicle,
th ey could, in particular:
R open doors, thereby endangering other
persons or road users.
R get out and be struck byoncoming tra1c.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. &
W
WARNING
ARNING Dangertolife due toexposure
to extreme heat or cold in theve hicle
If people, particular lych ildren, are exposed to
ex treme temp eratures over an extended
period of time, there is a risk of serious injury
or danger tolife. #
Never lea vepersons, children in particu-
lar, unattended in theve hicle. Ov
Ov
er
ervie
vie w of r
w of r ecommended c
ecommended c hild r
hild res
estr
traint syst
aint syst ems
ems %
Further information on the cor rect child
re straint system can be ob tained at a quali-
/ed specialist workshop. Mercedes-Benz rec-
ommends that you use a Mercedes-Benz
Service Centre forth is purpose. Occupant saf
ety
57
57

R
It is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su1cient lyfull.
S
S t
tar
ar ting t
ting t he v
he vehicle (R
ehicle (R emot
emot e Online)
e Online) &
W
WARNING
ARNING Risk of crushing or entrapment
due tounintentional starting of the engine
Limbs could be crushed or trapped if the
engine is star ted unintentionally during service
or maintenance work. #
Always secure the engine against unin-
te ntional starting before ca rrying out
main tenance or repair work. R
R
eq
eq uir
uir ements:
ements:
R Park position jis selected.
R The anti-theT alarm system is not activated.
R The hazard warning light system is switched
o..
R The bonnet is closed.
R The doors are closed and loc ked.
R The windo wsand sliding sunroof are closed. #
Start theve hicle using the smartphone.
ATer every engine start, the engine runs for
te n minutes.
Yo u can car ryout a maximum of two consecutive
starting attem pts. You must start the engine with
th eke y before trying tostart theve hicle again
with the smartphone.
Yo u can switch o. theve hicle at any time as fol-
lo ws:
R Viath e Smartphone App
R By pressing theÜ orß button on the
key
% Further information can be found in the
smartphone app.
Secur
Secur ing t
ing the v
he vehicle ag
ehicle ag ains
ainst st
t star
arting bef
ting bef or
ore car ry-
e car ry-
ing out maint
ing out maint enance or r
enance or repair w
epair wor
ork:
k: #
Switch on the hazard warning light system.
or #
Unlock the doors.
or #
Open a side window or the sliding sunroof. R
R
unning-in not
unning-in not es
es To
preser vethe engine during the /rst 1,500 km:
R Drive at varying road speeds and engine
speeds.
R Do not drive at speeds greater than
140 km/h.
R Drive theve hicle in drive prog ram A
or ;.
R ShiT tothe next highest gear at theve ry latest
when the needle reaches the last third before
th ere d area in there v counter.
R Do not shiT down manual lyin order tobrake.
R Avoid overstraining theve hicle, e.g. driving at
full thro ttle.
R do not depress the accelerator pedal past the
pressure point (kickdown).
R Only increase the engine speed gradually and
accelerate theve hicle tofull speed aTer
1,500 km.
This also applies when the engine or parts of the
driv etra in ha vebeen replaced. Driving and parking
157
157

1
Fuel /ller 0ap
2 Brac ketfo r fuel /ller cap
3 Tyre pressure table
4 QR code forre scue card
5 Stationary heater indication
6 Fuel type #
Press on the back area of fuel /ller 0ap 1. #
Turn the fuel /ller cap anti-clockwise and
re mo veit. #
Insert the fuel /ller cap from abo veinto
brac ket2. #
Comple tely insert the pump nozzle into the
ta nk /ller nec k,hook in place and refuel. #
Only /ll the fuel tank until the pump nozzle
switches o..
% V
Vehicles wit
ehicles wit h a diesel engine:
h a diesel engine: whenthe fuel
ta nk is comple tely em pty, top up with at least
5 litres of diesel. #
Replace the cap on the /ller neck and turn
clockwise until it engages audibl y. #
Close fuel /ller 0ap 1. A
A
dBlue
dBlue ®
®
(v
(vehicles wit
ehicles wit h a diesel engine onl
h a diesel engine onl y)
y) N
No
ot
tes on
es on r
re/lling
e/lling A
AdBlue
dBlue ®
®
Ad Blue ®
is a water-soluble 0uid forth e NOx
ex haust gas aTertreatment of diesel engines. In
order forth eex haust gas aTertreatment tofunc-
tion proper ly, only use AdBlue ®
in acco rdance
with ISO 22241. Ad
Blue ®
is ch aracterised bythefo llowing:
R non-t oxic
R colourless and odourless
R non-0ammable
If yo u open theAd Blue ®
tank, small amounts of
ammonia vapour may be released. Only /ll the
Ad Blue ®
tank in well-ventilated areas.
Do not let AdBlue ®
come into contact wi thskin,
ey es or clo thes. Keep AdBlue ®
awa y from chil-
dren.
Do not ingest AdBlue ®
. If AdBlue ®
is swallo wed,
immediately rinse your mouth out thoroughl y.
Drink plenty of water. Seek medical at tention at
once.
Obser vethe no tes on operating 0uids
(/ page 359).
Ad Blue ®
is available here:
R AdBlue ®
can be topped up byfast service at a
quali/ed specialist workshop, e.g. a
Mercedes-Benz Se rvice Centre. Driving and parking
175 175

R
AdBlue ®
is available at many /lling stations
from AdBlue ®
/lling pumps.
R Alternati vely,Ad Blue ®
is available at quali/ed
specialist workshops, e.g. Mercedes-Benz
Se rvice Centres, and at many /lling stations in
Ad Blue ®
re/ll canis ters or AdBlue ®
re/ll bot-
tles.
% Ensure the connection between there /ll con-
ta iner and vehicle /ller neck does not drip.
T
T opping up A
opping up A dBlue
dBlue®
®
* NO
NO TE
TEEngine damage due toAd Blue ®
being in the fuel #
AdBlue ®
must not be used to/ll the fuel
ta nk. #
Only use AdBlue ®
to /ll theAd Blue ®
ta nk. #
Do not over/ll theAd Blue ®
tank. *
N
NOOTE
TE Contamination of theve hicle inte-
ri or due toAd Blue ®
lea kage #
ATer topping up, carefully close the
Ad Blue ®
re/ll con tainer. #
Avoid car rying AdBlue ®
re/ll con tainers
permanently in theve hicle. R
R
eq
eq uir
uir ements:
ements:
R The vehicle is unloc ked.
The following message s appear in order in the
Instrument Displ aywhen theAd Blue ®
tank
re qu ires topping up:
R Refill AdBlue See Owner’s Manual The
Ad Blue ®
leve l has fallen below there ser ve
ra nge. Top up AdBlue ®
immediatel y.
R Top up AdBlue Emergency op. in XXX miles
See Owner's ManualThe low AdBlue ®
level
will lead tolimited per form ance aTer the
re maining distance displa yed has been driven.
To p up AdBlue ®
immediatel y.
R XX,X l Top up AdBlue Emer. op.: max. XXX
km/h Start not poss. in XXX kmThe low Ad
Blue ®
leve l will lead tolimited per form ance
from the speed displa yed. ATer there maining
distance displa yed has been co vered, it will no
longer be possible tostart theve hicle. Top up
with at least the amount of AdBlue ®
displa yed.
R XX,X l Top up AdBlue Switch on ignition, wait
60 sec. or eng. start not poss. TheAdBlue ®
ta nk is em pty. Yo u can no longer start the
ve hicle. Top up with at least the amount of
Ad Blue ®
displa yed. Switch on theve hicle and
wa itfor appr oximately 60 seconds. Start the
ve hicle.
Yo u can see theAd Blue ®
range and le vel in the
Service menu in the Instrument Displa y.
% The AdBlue ®
range sh own depends strongly
on the driving style and operating conditions.
The actual range can therefore deviate from
th e calculated range. 176 176
Driving and parking

#
Bring theve hicle toa standstill bypressing the
brake pedal. #
Ongradients, turn the front wheels so that the
ve hicle will rollto wa rdsth eke rb if it starts
moving. #
Apply the electric parking brake. #
Engage transmission position jin a station-
ary vehicle with the brake pedal applied
(/ page 169). #
Switch o. theve hicle bypressing the1 but-
to n. #
Release the service brake slo wly. #
Get out of theve hicle and lock it.
% When you park theve hicle, you can still oper-
ate the side windo wsand the panoramic slid-
ing sunroof for appr oximately four minutes if
th e driver's door is closed. Gar
Gar
ag
age door opener
e door opener Pr
Pr
ogr
ogr amming butt
amming butt ons f
ons for t
or the g
he g ar
arag
ag e door opener
e door opener &
D
DAN
AN GER
GER Risk of fatal injuries caused by
ex haust gases
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Inhaling
th ese exhaust gases is hazardous tohealth
and leads topoisoning. #
Never lea vetheve hicle or, if present, the
stationa ryheater running in an enclosed
space without su1cient ventilation. &
W
WARNI NG
ARNI NGRisk of injury bybecoming
trapped when opening and closing a
ga rage door
When you operate or prog ram a garage door
with an integ ratedga rage door opener, per-
sons can become trapped or struck bythe
ga rage door if they stand wi thin its range of
mo vement. #
Always make sure that nobody is within
th era nge of thega rage door's mo ve-
ment. R R
eq
eq uir
uir ements:
ements:
R The vehicle has been par ked outside the
gar age or outside thera nge of mo vement of
th e door.
R The vehicle is switched on.
R The vehicle has not been star ted. Driving and parking
179
179