heating MERCEDES-BENZ E-CLASS ESTATE 2012 Service Manual

Display messages Possible causes/consequences and
M Solutions
# The battery is no
tbeing charged.
Aw arning tone also sounds.
Possible causes:
R faulty alternator
R torn poly-V-belt
R a malfunction in the electronics
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Secure the vehicle against rolling away (Y page 183).
X Open the bonnet.
X Check whether the poly-V-belt is torn.
If the poly-V-belt is torn:
! Do not continue driving. The engine could otherwise overheat.
X Consult a qualified specialist workshop.
If the poly-V-belt is OK:
X Visit a qualified specialist workshop. 4
Check eng. oil
lev. when next
refuelling The engine oil level has dropped to the minimum level.
Aw
arning tone also sounds.
X Chec kthe oil level when next refuelling, at the latest
(Y page 347).
X If necessary, top up the engine oil (Y page 347).
X Have the engine checked at a qualified specialist workshop if
the engine oil needs topping up more often than usual. 4
Add
1 litre engine
oil when next refu‐
elling AMG vehicles: the engine oil level is too low.
X
Check the oil level when next refuelling, at the latest
(Y page 347).
X If necessary, top up the engine oil (Y page 347).
X Have the engine checked at a qualified specialist workshop if
the engine oil needs topping up more often than usual. 8
Reserve fuel level The fuel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated when the fuel level
drops into the reserve range.
X
Refuel at the nearest filling station. 280
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
M Solutions
C There is only a very small amount of fuel in th
efuel tank.
The auxiliary heating canno tbe operated.
X Refuel at the nearest filling station without fail. ¸
Please
replace air
cleaner Vehicles with a diesel engine: the engine air filter is dirty and must
be replaced.
X
Visit a qualified specialist workshop. !
Clean
the fuel fil‐
ter Vehicles with a diesel engine: there is water in the fuel filter. The
water must be drained off.
X
Visit a qualified specialist workshop. ¯
Refill AdBlue at
workshop See Own‐
er's Manual The AdBlue
®
level has fallen below the reserve range. Awarning
tone also sounds.
X Have AdBlue ®
refilled as soon as possible at a qualified spe-
cialist workshop. ¯
Refill AdBlue at
workshop No start
in .. km The AdBlue
®
level is only sufficient for the indicated distance. A
warning tone also sounds.
X Have AdBlue ®
refilled as soon as possible at a qualified spe-
cialist workshop. ¯
Refill AdBlue at
workshop Eng.
start not possible The AdBlue
®
tan kis empty. Awarning tone also sounds. You can
no longer start the engine.
X Consult a qualified specialist workshop immediately. ¯
Check AdBlue See
Owner's Manual The AdBlue
®
system is malfunctioning. A warning tone also
sounds.
X Visi taqualified specialist workshop. ¯
Eng.
start not pos‐
sible in ... km The AdBlue
®
system is malfunctioning. A warning tone also
sounds.
X Visit a qualified specialist workshop immediately. ¯
Eng.
start not pos‐
sible The AdBlue
®
system is malfunctioning. A warning tone also
sounds. You can no longer start the engine.
X Consult a qualified specialist workshop immediately. Display messages
281On-board computer and displays Z

Display messages Possible causes/consequences and
M Solutions
M
or? The bonne
tis open. Awarning tone also sounds.
G WARNING
The open bonne tmay then bloc kyour view when the vehicle is in
motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 183).
X Close the bonnet.
If the active bonnet (pedestrian protection) has been triggered:
X Reset the bonnet (Y page 344).
X Close the bonnet. Active bonnet mal‐
function See Own‐
er's Manual The active bonnet (pedestrian protection) is not active due to a
malfunction.
X
Visit a qualified specialist workshop. C At least one door is open.
Awarning tone also sounds.
X Close all doors. _
Rear left seat
backrest not
locked or
Rear right seat back‐
rest not locked Saloon with through-loading feature in the rear bench seat:
The backres
tinthe rear is not engaged on the left-hand and/or
right-hand side. Awarning tone also sounds.
X Push the backres tback until it engages. j
Check trailer
hitch lock The trailer tow hitch is no
tcorrectly engaged.
Aw arning tone also sounds.
X Stop the vehicle immediately, paying attentio ntoroad and traf-
fic conditions, and switch off the engine.
X Apply the parking brake.
X Allow the trailer tow hitch ball coupling to engage in the end
position (Y page 237). &
inoperative Bat‐
tery low The on-board voltage is too low. The auxiliary heating has switched
itself off or cannot be switched on (Y page 151).
X Drive for a longer distance.
The battery is being charged. The auxiliary heating is operational
again as soon as the on-board electrical system voltage is suf-
ficient. Display messages
295On-board computer and displays Z

Display messages Possible causes/consequences and
M Solutions
&
inoperative
Refuel
vehicle There is too little fuel in the fuel tank. The auxiliary heating cannot
be switched on (Y
page 151).
X Refuel at the neares tfilling station. &
inoperative See
Owner's Manual The auxiliary heating has a temporary malfunction or is faulty.
X
When the vehicle is on alevel surface and the engine has cooled
down, make up to four attempts to switch on the auxiliary heat-
ing, waiting several minutes between each attempt
(Y page 151).
X If the auxiliary heating does not switch on, consult a qualified
specialist workshop. Ð
Power
steering mal‐
function See Own‐
er's Manual The power steering assistance is faulty.
Aw
arning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a ris kofanaccident.
X Check whethe ryou are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Telephone No
service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Top
up washer fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X
Top up the washer fluid (Y page 349).296
Display messagesOn-board computer and displays

Engine
Problem Possible causes/consequences and
M Solutions
;
The yellow engine diag-
nostics warning lamp
lights up while the
engine is running.
There may be a fault, for example:
R in the engine management
R in the fuel injection system
R in the exhaust system
R in the ignition system (for vehicles with petrol engines)
R in the fuel system
The emission limit values may be exceeded and the engin emay
be running in emergency mode.
X Have the vehicle checked as soon as possible at a qualified
specialist workshop. Vehicles with a diesel engine: the fuel tan
khas been run dry
(Y page 182).
X Start the engine three to four times after refuelling.
If the yellow engine diagnostics warning lamp goes out, emer-
gency running mode is cancelled. The vehicle need no tbe
checked. 8
The yellow reserve fuel
warning lamp lights up
while the engine is run-
ning.
The fuel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated if the fuel level
drops into the reserve range.
X
Refuel at the nearest filling station. ?
The red coolant warn-
ing lamp lights up while
the engine is running
and the coolant tem-
perature gauge is at the
star toft he scale. The temperature sensor for the coolant temperature gauge is
faulty.
The coolant temperature is no longer being monitored. There is a
risk of engine damage if the coolant temperature is too high.
X Stop the vehicle immediately, paying attention to road and traf-
fic conditions, and switch off the engine. Do not continue driving
under any circumstances.
X Secure the vehicle against rolling away (Y page 183).
X Consult a qualified specialist workshop. Indicator and warning lamps in the instrument cluster
305On-board computer and displays Z

X
Turn the key to position 2in the ignition
lock (Y page 161).
X To open: slide cover :forwards until it
engages.
X Press in cigarette lighter ;.
Cigarette lighter ;will pop out automati-
cally when the heating element is red-hot.
X To close: briefly press cover :at the
front.
The cover moves back. 12
Vsockets
General notes X
Turn the key to position 1in the ignition
lock (Y page 161).
The sockets can be used for accessories with
a maximum draw of 180 W (15 A). Accesso-
ries include such items as lamps or chargers
for mobile phones.
If you use the sockets for long periods when
the engine is switched off ,the battery may
discharge.
i An emergency cut-offe nsures thatthe on-
board voltage does not drop too low. If the
on-board voltage is too low, the power to
the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine. Socket in the front centre console
X
To open: slide cover :forwards until it
engages.
X Lift up the cover of socket ;.
X To close: briefly press cover :at the
front.
The cover moves back.
Socket in the rear-compartment centre
console X
Briefly press cover ;at the top.
The cover opens.
X Lift up the cover of socket :.332
FeaturesStowing and features

!
For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park up the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked up.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, following a car wash, drive with
particular care until the brakes are dry. G
WARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function and DISTRONIC
PLUS before the vehicle is washed in an auto-
matic car wash.
! Make sure that: R
the side windows and sliding sunroof are
closed completely.
R the blowerf or the ventilation/heating is
switched off (OFF button is depressed).
R the windscreen wiper switch is at posi-
tion 0.
The vehicle could otherwise be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N; otherwise,
the vehicle could be damaged.
R Vehicles with DIRECT SELECT lever and
key:
do not remove the key from the ignition
lock. Do not open the driver's door or
front-passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels. You
can prevent this by shifting the auto-
matic transmission to Nbeforehand.
R Vehicles with DIRECT SELECT lever and
KEYLESS-GO:
do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission on vehicles with
DIRECT SELECT stays in position N:
X Make sure the vehicle is stationary and the
ignition is switched off.
X Turn the key to position 2(Ypage 161) in
the ignition lock.
Use the key instead of the Start/Stop but-
ton on vehicles with KEYLESS-GO.
X Depress and hold the brake pedal.
X Shift the automatic transmission to posi-
tion N.
X Release the brake pedal.
X Release the parking brake.
X Switch off the ignition and leave the key in
the ignition lock. Care
351Maintenance and care Z

H
Environmental note
Dispose of service products in an environ-
mentally-responsible manner.
Service products include the following:
R fuels (e.g .petrol, diesel)
R exhaust gas aftertreatmen tadditives, e.g.
AdBlue ®
R lubricants (e.g. engine oil, transmission oil)
R coolant
R brake fluid
R windscreen washer fluid
R climate control system refrigerant
Components and service products must be
matched. Mercedes-Benz recommends that
you use products tested and approved by
Mercedes-Benz .They are listed in this
Mercedes-Ben zOwner's Manual in the appro-
priate section.
You can identify service products approved
by Mercedes-Ben zby the following inscrip-
tions on the container:
R MB-Freigabe (e.g. MB-Freigabe 229.51)
R MB Approval (e.g. MB Approval 229.51)
Other designations or recommendations indi-
cate a level of quality or a specification in
accordance with an MB Sheet Number (e.g.
MB 229.5). The yhave no tnecessarily been
approved by Mercedes-Benz.
Further information can be obtained from any
Mercedes-Benz Service Centre or on the
Internet at http://bevo.mercedes-benz.com. Fuel
Important safety notes G
WARNING
Fuel is highly flammable. Fire, naked flames
and smoking are therefore prohibited when
handling fuels.
Switch off the engine and the auxiliary heating
before refuelling. G
WARNING
Avoid contact with fuels.
It is hazardous to your health if your skin
comes into direct contact with fuels or you
breathe in fuel vapours.
Tank capacity The total capacity of th
efuel tan kmay vary,
depending on the vehicle equipment. Model Total capa-
city E 200 BlueEFFICIENCY
E 250 BlueEFFICIENCY
E 300 BlueEFFICIENCY,
Saloon
E 350 BlueEFFICIENCY,
Saloon
E 200 CDI BlueEFFI-
CIENCY
E 220 CDI BlueEFFI-
CIENCY
E 250 CDI BlueEFFI-
CIENCY
E 250 CDI 4MATIC BlueEF-
FICIENCY
59.0 l
or
80.0 l All other models (except
E 63 AMG)
80.0 l
E 63 AMG
66.0 l
or
80.0 l Model Of which
reserve fuel Models with 59.0
l total
capacity Approx-
imately 8.0 l Models with 80.0
l total
capacity approx-
imately 9.0 l E 63 AMG
Approx-
imately 14.0 l 436
Service products and capacitiesTechnical data

i
In some countries, the available petrol
may not be sufficiently low in sulphur. This
fuel can temporarily produce unpleasant
odours, especially on short journeys. As
soon as sulphur-free fuel (sulphur content
<10p pm) is used for refuelling, the odours
are reduced.
Additives
! Do not refuel with low grade fuel and do
not use fuel additives that have not been
tested and approved for Mercedes-Benz
vehicles. Otherwise the fuel system could
malfunction or be damaged.
One of the major problems with low-grade
fuel is the creation of carbon deposits during
the process of burning fuel. Mercedes-Benz
recommends that you use fuel brands that
have additives.
If you use fuels without these additives for a
longer period of time, there may be a build-up
of carbon deposits. These will form especially
on the inlet valves and in the combustion
chamber.
This could lead to engine running problems,
e.g.:
R longer engine warm-up phase
R uneven idle
R engine noise
R misfiring
R loss of power
In areas where petrol with the required addi-
tives is not available, carbon deposits can
build up. In this case, Mercedes-Benz recom-
mends the use of additives that have been
approved for Mercedes-Benz vehicles; see
http://bevo.mercedes-benz.com.
The quality of the fuel available in some coun-
tries may not be sufficient .Residue could
build up as a result. In such cases, and in
consultation with a Mercedes-BenzS ervice
Centre, the petrol may be mixed with the
additive recommended by Mercedes-Benz
(part no. A000989254510). You must
observe the notes and mixing ratios specified
on the container. Consult a Mercedes-Benz Service Centre to
view a list of approved products. Observe the
instructions for use in the product descrip-
tion.
Do not mix other fuel additives with fuel. This
causes unnecessary costs and could damage
the engine.
Diesel (EN 590)
Fuel grade
G
WARNING
Do not use petrol to refuel vehicles with a die-
sel engine. Do not mix diesel with petrol. This
would result in damage to the fuel system and
engine, which could lead to a vehicle fire.
! When refuelling, only use diesel fuel that
conforms to the European standard EN 590
or is of equivalent quality. Fuel that does
not conform to EN 590 can lead to
increased wear as well as damage to the
engine and exhaust system.
! Do not use the following:
R marine diesel
R heating oil
R bio-diesel
R vegetable oil
R petrol
R paraffin
R kerosene
Do not mix such fuels with diesel fuel and
do not use any special additives. This can
otherwise lead to engine damage. This
does not include flow improver additives.
For further information, see "Flow improv-
ers".
! Vehicles with adiesel particle filter: in
countries outside the EU, only refuel with
low-sulphur Euro diesel with a sulphur con-
ten tunde r50p pm; otherwise the emission
control system could be damaged.
! Vehicles without adiesel particle fil-
ter: in countries where only diesel fuel with 438
Service products and capacitiesTechnical data

a high sulphur conten
tis available, you will
need to carry out your vehicle's oil change
at shorter intervals. More information
aboutt he interval for oil change can be
obtained from any qualified specialist
workshop.
Usually you will find information about the
fuel grade on the pump. If you cannot find the
label on the petrol pump, ask the filling sta-
tion staff.
Information on refuelling (Y page 180).
Low outside temperatures
In winter months, diesel fuel with an improved
cold flow quality is available. In Europe, the
EN 590 standard defines various climate-
dependent temperature categories. Malfunc-
tions can be avoided by refuelling with diesel
fuel that corresponds to the climatic specifi-
cations outlined in EN 590. At unusually low
outside temperatures, it is possible that the
flow characteristics of the diesel fuel could be
insufficient .Accordingly, diesel fuel from
warmer areas may not be suitable for opera-
tion in colder climati cconditions.
i Further information on country-specific
fuel properties can be obtained from oil
companies, e.g. at filling stations.
Flow improvers
To improve the low-temperature resistance of
diesel fuel, a flow improver can be attached.
The effectiveness of a flow improver is not
guaranteed for every fuel.
Only use flow improvers tested and approved
by Mercedes-Benz. During use, please
observe the information on operation.
Correct dosage and sufficient mixing are deci-
sive in improving low-temperature resistance
with the flow improver. Overdosage can
potentially even decrease low-temperature
resistance and must therefore be avoided.
Follow the manufacturer's guidelines on dos-
age.
Mix the additive into the diesel in good time,
before the flow characteristics of the diesel become insufficient. Otherwise, malfunctions
can arise through heating the fuel system,
e.g. through parking in a heated garage.
More information about recommended flow
improvers can be obtained from any qualified
specialist workshop.
Fuel consumption information
H
Environmental note
CO 2(carbon dioxide) is the gas which scien-
tists believe to be principally responsible for
global warming (the greenhouse effect). Your
vehicle's CO 2emissions are directly related to
fuel consumption and therefore depend on:
R efficient use of the fuel by the engine
R driving style
R other non-technical factors, such as envi-
ronmental influences or road conditions
You can minimise your vehicle's CO 2emis-
sions by driving carefully and having it serv-
iced regularly.
The vehicle will use more fuel than usual in
the following situations:
R at very low outside temperatures
R in urban traffic
R on short journeys
R in mountainous terrain
R when towing a trailer
i Only for certain countries: you can find
the current consumption and emission val-
ues of your vehicle in the COC documents
(EU CERTIFICATE OF CONFORMITY). These
documents are delivered with your vehicle.
The consumption figures were in each case
based on the currently applicable version:
R for vehicles that comply with standards
up to and including the EURO 4standard,
in accordance with EU Directive
80/1268/EEC
R for vehicles tha tcomply with or exceed
the EURO 5standard, in accordance with
Regulation (EC )No. 715/2007 Service products and capacities
439Technical data Z