keyless MERCEDES-BENZ E-CLASS ESTATE 2015 User Guide

Problems with the key
Problem
Possible causes/consequences and
M
MSolutions You can no longer lock
or unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 97) and replace it if necessary
(Y page 97).
If this does not work: X Lock (Y page 102) or unlock (Y page 103) the vehicle using the
emergency key element. The key is faulty.
X Lock (Y page 102) or unlock (Y page 103) the vehicle using the
emergency key element.
X Have the key checked at aqualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 97) and replace it if necessary
(Y page 97).
If this does not work: X Lock (Y page 102) or unlock (Y page 103) the vehicle using the
emergency key element. There is interference from
apowerful source of radio waves.
X Lock (Y page 102) or unlock (Y page 103) the vehicle using the
emergency key element. There is
afault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the key.
X Have the vehicle and key checked at aqualified specialist work-
shop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Lock (Y page 102) or unlock (Y page 103) the vehicle using the
emergency key element.
X Have the vehicle and key checked at aqualified specialist work-
shop. You have lost
akey. X
Have the key deactivated at aqualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Key
99Opening and closing Z

Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 404).
or
X Jump-start the vehicle (Y page 405).
or
X Consult aqualified specialist workshop. Only for vehicles with
manual transmission:
The engine cannot be
started using the key. The steering lock is mechanically blocked.
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. There is interference from
apowerful source of radio waves.
X Start your vehicle with the key in the ignition lock. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the out-
side, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac- tivate the double lock function by deactivat-
ing the interior motion sensor (Y page 91).
The doors can then be opened from the inside after the vehicle has been locked from the
outside.
The anti-theft alarm system is triggered if thedoor is opened from the inside. Switch off the
alarm (Y page 89).
All countries: G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncomingt raffic
R operate vehicle equipment and become
trapped, for example 100
DoorsOpening and closing

Closing
Closin
gbutto nand lockin gbutto n(example:
Saloon)
Saloon: for vehicle switht he boot lid remote
closin gfeature, you can automaticall yclose
th eb oot lid. For vehicle switht he boot lid
remot eclosin gfeature and KEYLESS-GO :you
can simultaneously close th eboot lid and lock
th ev ehicle.
Estate: for vehicle swithK EYLESS-GO ,you
can simultaneously close th etailgat eand
loc kthe vehicle.
X To close: pressclosin gbutton :in the
boot lid/tailgate.
X To simultaneously close th eboot lid/
tailgate and lock th evehicle:
Press lockin gbutton ;in th eboot lid/
tailgate. The KEYLESS-GO ke ymust be in
th er ear detection range of th evehicle.
The boot lid/tailgat ecloses.
If all th edoor sare closed, th evehicle locks.
i If KEYLESS-GO detect
sakeyin th eboot/
luggage compartment, th eboot lid/tail-
gat eopen sagain after it is closed.
If KEYLESS-GO detect sasecon dkeyout-
side th evehicle ,the boot lid/tailgate
remains closed. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle exhaust system can become very
hot .Ify ou use HANDS-FRE EACCESS ,you
coul dburn yourself by touching th eexhaust
system. Ther eisariskofi njury. Always
ensure that you only mak ealeg movement
within th edetection range of sensors.
! If th
ekeyis within th erear detection
range of KEYLESS-GO ,situations suc has
th ef ollowin gcould lead to th euninten-
tional opening of th eboot lid/tailgate:
R usin gac ar wash
R usin gah igh-pressur ecleaner
Mak esure that th ekeyis at least 3maway
from th evehicle.
General notes Saloon:
withK EYLESS-GO and HANDS-FREE
ACCESS ,you can open or close th eboot lid or
stop th eclosin gprocedure without usin gyour
hands.
Estate: withK EYLESS-GO and HANDS-FREE
ACCESS ,you can open or close th etailgat eor
stop th eprocedure without usin gyour hands.
This is useful if you have your hands full. To do
this, mak eakickingmovemen tunde rthe
bumpe rwithy our foot.
Observ ethe followin gpoints:
R Carr yyour KEYLESS-GO ke yabout your
person .The KEYLESS-GO ke ymust be in
th er ear detection range of th evehicle.
R When making th ekickin gmovement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
anc etot herear of th evehicle .You could
otherwise lose your balance, e.g .onice. 106
Boot/luggage compartmentOpening and closing

Example: Saloon
R Alway sensure tha tyou onl ym akeak icking
movement withi nthe detection range of
sensors :.
R Stand at leas t30cmawayfrom the rear
area whil edoing so.
R Do not come into contact with the bumper
whil emaking the kicking movement. Oth-
erwise, the sensors ma ynot functio ncor-
rectly.
R HANDS-FREE ACCESS does not function
when the engine is started.
R IfaK EYLESS-GO key is withi nthe rear
detection range of KEYLESS-GO ,HANDS-
FREE ACCESS could be triggered .The boot
lid/tailgate could therefore open or close
unintentionally, e.g .ifyou:
- sitd ow nont he edge of the boot/edg eof
the luggage compartment
- set down or lift up an object behind the
vehicle
- polish the rea rofthe vehicle
Do not carry the KEYLESS-GO key about
your perso ninsuchs ituations. Yo ucan
thu savoid unintentionall yopening or clos-
ing the boot lid/tailgate.
R Dirt caused by roa dsalta round sensors :
ma yrestrict functionality.
R Using HANDS-FREE ACCESS with apros-
theti cleg ma yrestrict functionality. Operation
Example: Saloon
X To open/close: kick into sensor detection
range :under the bumpe rwithy ourfoot.
Saloon: youw illh earaw arning tone while
the boot li disclosing.
Estate: youw illh earaw arning tone while
the tailgate is opening or closing.
X If the boot lid/tailgate doe snotopen
afte rsever al attempts: wait at leastten
second sthen kick under the bumpe ronce
again.
i If yo
uholdy ourfoo tunder the bumpe rfor
too long, the boot lid/tailgate does not
open or close. Repeat the kicking move-
ment more quickl yifthiso ccurs.
Saloon: to cance lthe closing procedure:
R kick with your foo tinsensor detection
range :under the bumper
R pull the handl eonthe outside of the boot lid
R press the closing button in the boot lid, or
R press the Fbutton on the key
If the closing procedur eofthe boot li dis
cancelled ,the boot li dopens agai nauto-
matically.
Estate: to stop the opening or closing proce-
dure:
R kick with your foo tinsensor detection
range :under the bumper
R pull the handl eonthe outside of the tailgate Boot/luggage compartment
107Opening and closing Z

X
To ope nthe tailgate: pull the handl eon
the tailgate.
X To sto pthe opening procedure at the
desire dposition: press the closing button
(Y page 105 )inthe tailgate or pull the han-
dl eont he outside of the tailgate again.
X To store the position: press and holdthe
closing button in the tailgate unti lyou hear
as hort tone.
The opening angle limite risactivated .The
tailgate then stop sinthe stored position
when opened.
Deactivating X
Press and hol dthe closing button
(Y page 105 )inthe tailgate unti lyou hear
two short tones. Opening the tailgate from inside the
vehicle (Estate with afolding bench
seat)
General notes !
The tailgate swing
supwar ds and to the
rea rwheno pened. Therefore ,makes ure
tha tther eiss ufficient clearance above and
behind the tailgate.
i Opening dimensions of the tailgate
(Y page 481)
Opening Inside of tailgate X
To unloc kthe tailgate: slideloc king
catch ;to the right.
X To open: pull the top of handle :.
X Lif tthe tailgate upwards.
X To lock the tailgate: slideloc king catch ;
to the left. Unlockin
gthe boot (Saloon)
! The boot li
dswing su pwar ds when
opened. Therefore ,makes uret hatther eis
sufficient clearance above the boot lid.
If the boot canno tbeu nlocke dwitht he key or
KEYLESS-GO ,use the emergency key ele-
ment.
If yo uusethe emergency key element to
unlock and open the boot lid, the anti-theft
alar msystem will be triggered (Y page 89).
X Take the emergency key element ou tofthe
key (Y page 97).
X Insert the emergency key element into the
boot li dlocka sfar as the stop. X
Turn the emergency key element from posi-
tion 1anti-clockwise as fa rasitwillgoto
position 2.
The boot is unlocked.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key. Boot/luggage compartment
109Opening and closing Z

Convenience opening feature
X
Press and hold the %buttonuntil the
side windows and th eslidin gsunroo forthe
panoram aslidin gsunroo fare in th edesired
position.
If th eroller sunblinds of th epanoram aslid-
ing sunroo fare closed, th eroller sunblinds
are opened first.
X Press and hold the %buttonagain until
th ep anoram aslidin gsunroo fisint he
desired position.
X To interrup tconvenience opening:
release the %button. Convenience closing feature
Important safety notes G
WARNING
When th econvenience closin gfeature is oper-
ating, part softhebody coul dbecome trapped
in th eclosin garea of th eside window and the
slidin gsunroof. Ther eisariskofi njury.
Observ ethe complet eclosin gprocedure
when th econvenience closin gfeature is oper-
ating. When closin gmakes ure that no part sof
th eb ody are in th eclosin garea.
Procee dasfollows if someon eistrapped:
Wit hthe key:
X Release the &button.
X Press and hold the %buttonuntil the
side windows and th eslidin gsunroo forthe
panoram aslidin gsunroo fopen again.
Wit hKEYLESS-GO:
X Release th esensor surface on th edoor
handle.
X Pull th edoor handle immediately and hold
it.
The side windows and th eslidin gsunroo for
th ep anoram aslidin gsunroo fopen. General notes When you loc
kthe vehicle ,you can simulta-
neously:
R close th eside windows
R close th eslidin gsunroo forthepanorama
slidin gsunroof
On vehicle swithap anoram aslidin gsunroof,
you can then close th eroller sunblinds.
Using th ekey X
Vehicles without KEYLESS-GO: pointthe
tip of th ekeyat th edoor handle on the
driver' sdoor.
X Vehicles with KEYLESS-GO: thek eymust
be in close proximity to th evehicle.
X Press and hold the &buttonuntil the
side windows and th eslidin gsunroo forthe
panoram aslidin gsunroo fare fully closed.
X Mak esure that all th eside windows and the
slidin gsunroo forpanoram aslidin gsunroof
are closed.
On vehicle swithap anoram aslidin gsunroof:
X Press and hold the &buttonagain until
th er oller sunblinds of th epanoram asliding
sunroo fclose.
X To interrup tconvenience closing:
release the &button.
Using KEYLESS-GO The driver'
sdoor and th edoor at whic hthe
handle is used, must bot hbeclosed. The key
must be outside th evehicle .The gap between
th ek eyand th ecorres ponding door handle
should no tbegreatertha n1m. 112
Sid
ew indowsOpening and closing

Adjusting th
esteering wheel electri-
cally :
To adjust th esteering whee lheight
; To adjust th esteering whee lposition
(fore-and-af tadjustment)
i Further relate dsubjects:
R EASY-ENTRY/EXIT feature
(Y page 135)
R Storing setting s(Ypage 139) Steering wheel heating
Switchin gon/off X
Turn th ekeyto position 2in th eignition
loc k(Ypage 179).
X To switch on/off: turnthe lever in the
direction of arrow :or;.
Indicato rlamp =lights up or goes out.
Vehicles without KEYLESS-GO :when you
remove th ekeyfrom th eignition lock, the
steering whee lheating is switched off. Vehicles wit
hKEYLESS-GO :when you switch
off th eignition and open th edriver' sdoor ,the
steering whee lheating is switched off.
i The steering whee
lheating does not
switch off automatically. 134
Steering wheelSeats
,steering wheel and mirrors

Problems with the steering wheel heating
Problem
Possible causes/consequences and
M
MSolutions The steering wheel
heating has switched
itself off prematurely or
cannot be switched on. The on-board voltage is too low because too many electrical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window heating or interior lighting.
Once the battery is sufficiently charged, the steering wheel
heating will switch back on automatically. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants –particularly children –could
become trapped. There is arisk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is arisk of entrapment by the steering
wheel. The adjustment process is stopped.
Vehicles with amemory function: if there is a
risk of becoming trapped by the steering
wheel, you can also press one of the memory
function position buttons.T he adjustment
process is stopped. G
WARNING
If children activate the EASY-ENTRY/EXIT fea- ture, they can become trapped, particularly
when unattended. There is arisk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is arisk of an
accident. Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXI Tfeature in the on-board com-
puter (Y page 294).
Position of the steering wheel when the
EASY-ENTRY/EXIT featureisa ctive The steering wheel tilts upwards if you:
R remove the key from the ignition lock
R with KEYLESS-GO: open the driver's door;
KEYLESS-GO must be in position 1
R with the key: open the driver's door; the
key must be in position 0or 1in the ignition
lock (Y page 179)
i The steering wheel only moves upwards if
it has not already reached the upper stop.
Position of the steering wheel for driv-
ing The steering wheel is moved to the previously
set position if:
R the driver's door is closed and
R with KEYLESS-GO: you press the Start/
Stop button once
or
R with the key: you insert the key into the
ignition lock Steering wheel
135Seats, steering wheela nd mirrors Z

If the wiper blades are worn, the windscreen
willnol onger be wiped properly. This could
prevent you from observing the traffic condi-
tions. Switching the rear window wipero
n/
off :
è Switch
2 ô Wipesw ith washer fluid
3 ISwitches on intermittent wiping
4 0Switches off intermittent wiping
5 ô Wipesw ith washer fluid
X Turn the key to position 1or 2in the ignition
lock.
X Turn switch :on the combination switch
to the corresponding position.
When the rear window wiper is switched on,
as ymbola ppears in the assistance graphic
in the instrument cluster. Replacing the wiperb
lades
Important safety notes G
WARNING
If the windscree nwipers begintom ove while
you are changing the wiper blades, you can be trapped by the wiper arm. There is arisk of
injury.
Alwayss witch off the windscree nwipers and
ignition before changing the wiper blades. !
To avoid damaging the windscree
nwiper
blades, make sure that you touch only the
wiper arm of the windscree nwiper.
! Never open the bonnet/tailgate if
awiper
arm is folded awayf rom the windscreen/
rear window.
Never fold awindscree nwiper arm without
aw iper blade back onto the windscreen/
rear window.
Hold the windscree nwiper arm firmly when
you change the wiper blade. If you release
the wiper arm withou tawiper blade and it
fallso nto the windscreen/rear window ,the
windscreen/rear window may be damaged
by the force of the impact.
Mercedes-Benz recommends that you have
the wiper blades changed at aqualified
specialist workshop.
Replacing the wiperb lades Removing the wiperb
lades
X Remove the key from the ignition lock or
turn the key to position 0(KEYLESS-GO).
X Fold the wiper arm awayf rom the wind-
screen. X
Firmly press release knob :and pullw iper
blade ;upwards from the wiper arm in the
direction of the arrow. 152
Windscreen wipersLights and windscreenw
ipers

sufficient room for the pedals. Do not use
loose floormats and do not place several floor- mats on top of one another. G
WARNING
Unsuitable footwear can hinder correct usage of the pedals, e.g.:
R shoes with thick soles
R shoes with high heels
R slippers
There is arisk of an accident.
Wear suitable footwear to ensure correct
usage of the pedals. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is arisk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If the parking brake has not been fully
released when driving, the parking brake can:
R overheat and cause afire
R lose its hold function.
There is arisk of fire and an accident. Release
the parking brake fully before driving off.
! Do not warm up the engine when the vehi-
cle is stationary. Drive off immediately.
Avoid high engine speeds and driving at full throttle until the engine has reached its
operating temperature.
Only shift the automatic transmission to
the desired drive position when the vehicle is stationary.
Where possible,a void spinning the drive
wheels when pulling awayons lippery
roads. You could otherwise damage the
drive train. !
AMG vehicles:
at low engine oil temper-
atures (below +20 †), the maximum
engine speed is restricted in order to pro-
tect the engine. To protect the engine and
maintain smooth engine operation, avoid
driving at full throttle when the engine is
cold.
HYBRID vehicles :make sure that you read
the "HYBRID" Supplement included in the
vehicle literature. Otherwise, you may not
recognise dangers. Key positions
Key g
To remove the key
1 Power supplyf or some consumers, such
as the windscreen wipers
2 Ignition (power supplyf or all consumers)
and drive position
3 To start the vehicle
i If the key does not belong to the vehicle, it
can still be turned in the ignition lock. How-
ever, the ignition will not be switched on.
The engine cannot be started.
KEYLESS-GO General notes
Vehicles with KEYLESS-GO are equipped with
keys featuring an integrated KEYLESS-GO
function and adetachable Start/Stop button. Driving
179Driving and parking Z