automatic transmission MERCEDES-BENZ E-CLASS ESTATE 2020 User Guide

R
If possible, an emer gency call is placed to
th e Mercedes-Benz emer gency call centre
The driver can cancel the deceleration at any
time byper form ing one of thefo llowing actions:
R Steering
R Braking or accelerating
R Deactivating Active Dis tance Assi st
DISTRONIC Fu
nction of Active Traf fic Jam Assist Ac
tive Traf fic Jam Assi sthelps you when in traf‐
fi c jams on multi-lane roads with separate car ria‐
ge wa ys by automatically pulling away within up
to 60 seconds and with mode rate steering
manoeuvres. It orients itself using theve hicle in
front and lane markings. Active Traf fic Jam
Assi stautomatically main tains a safe dis tance
from theve hicle in front and vehicles cutting in.
Ac tive Traf fic Jam Assi strequ ires you, as the
driver, tokeep your hands on thesteering wheel
at all times so that you are able tointer vene at
any time tocor rect the course of theve hicle and
ke ep it in lane. Obser
vethe no tes on driving sy stems and your
re sponsibility; you may otherwise failto recog‐
nise dangers (/ page 194).
Ac tive Traf fic Jam Assi stactivates automatically
when all of thefo llowing conditions are me t:
R You are in a traf fic jam on a mo torw ay or
high-speed major road.
R Active Dis tance Assi stDISTRONIC is acti va‐
te d and active (/ page211).
R Active Brake Assi stisavailable
(/ page 199).
R Active Steering Assist is activated and active
(/ page 217).
R Active Traf fic Jam Assi stis activated
(/ page 218).
R You are tra velling no fasterthan 60 km/h.
The following symbol is displa yed in the instru‐
ment clus ter when the sy stem is active: Sy
stem limits
The sy stem limitations of Active Dis tance Assi st
DISTRONIC and Active Steering Assist apply to
Ac tive Traf fic Jam Assi st (/ page 215). Ac
tivating/deactivating Active Traf fic Jam
Assist Multimedia sy
stem:
4 © 5
Settings 5
Quick access #
Select ¬. Fu
nction of Hill Start Assist Hill
Start Assist holds theve hicle for a short
time when pulling away on a hill under thefo l‐
lowing conditions:
R The transmission is in position hork.
R The elect ric pa rking brake is released.
This gives you enough time tomo veyour foot
from the brake pedal tothe accelera tor pedal
and depress it before theve hicle begins toroll
aw ay. 218
Driving and pa rking

R
The transmission is shif tedto position j.
R The vehicle is secured with the electric park‐
ing brake.
In thefo llowing situations, theve hicle is held by
transmission position jand/or bythe electric
parking brake:
R The seat belt is unfas tened and the driver's
door is opened.
R The vehicle is switched off.
R There is a malfunction in the sy stem or the
po we r supply is insuf ficient. AIR
BODY CONT ROL AIR
BODY CONT ROL function
* NO
TEMercedes-AMG vehicles #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. AIR BODY
CONTROL is an air suspension sy stem
with variable damping for impr oved driving com‐ fo
rt. The all-round le vel control sy stem ensures
th e best possible suspension and const ant
ground clearance, even wi tha laden vehicle.
When driving at speed, theve hicle is lo wered
automatically toimpr ovedriving saf ety and to
re duce fuel consum ption. You also ha vethe
option of manually adjusting theve hicle le vel.
AIR BODY CONTROL includes thefo llowing com‐
ponents and functions:
R Air suspension with variable spring rate
R Automatic le vel control sy stem
R Speed-dependent lo wering toreduce fuel
consum ption
R Manually selec table high-le vel setting for
grea ter ground clea rance
R ADS PLUS (Ada ptive Damping Sy stem with
const ant damping forc e adjustment)
R DYNA MIC SELECT switch and le vel button
Suspension settings and vehicle le vel per
drive prog ram
Drive program A:
R The suspension setting is comfor table. R
The vehicle is set tothe normal le vel.
R When driving at speeds of appr oximately
12 5 km/h or abo ve,th eve hicle is lo wered.
R When driving at speeds below appr oximately
80 km/h, theve hicle is raised again.
Drive program ;:
R The suspension setting is com fortable.
R The vehicle is set tolow le vel -1.
R The vehicle is not lo wered any fur ther if you
are tr avelling at higher speeds.
Drive prog ram C:
R The suspension setting is firm er.
R The vehicle is set tolow le vel -1.
R The vehicle is not lo wered any fur ther if you
are tra velling at higher speeds.
Drive prog ram B:
R The suspension setting is evenfirm er.
R The vehicle is set tolow le vel -1.
R The vehicle is not lo wered any fur ther if you
are tra velling at higher speeds. 220
Driving and parking

Obser
vethe additional information on stowing
mobile communications devices cor rectly:
R Loading theve hicle (/ page115)
Blue tooth ®
connection:
The menu view and theav ailable functions in the
te lephone menu are in part dependent on the
Blu etoo th®
profile of the connected mobile
phone. Full functionality is only available if the
mobile phone supports bo thofthefo llowing
Blue tooth ®
profiles:
R PBAP (Phone Book Access Profile)
- The contacts on the mobile phone are
shown automatically on the multimedia
sy stem.
R MAP (Message Access Profile)
- The mobile phone message functions can
be used on the multimedia sy stem.
Ir re spective of this, Blue tooth ®
audio functional‐
ity can byused with any mobile radio unit.
Fo r information on thera nge of functions of the
mobile radio unit tobe connec ted, see the man‐
ufacturer's operating instructions. Ne
twork connection:
The following cases can lead tothe call being
disconnected while theve hicle is in motion:
R You swit chinto a transmission/reception
st ation, in which no communication channel
is free.
R The SIM card used is not compatible with the
network available
R a mobile phone with "Twincard" is logged into
th e network with the second SIM card at the
same time
The multimedia sy stem supports calls in HD
Vo ice ®
for impr oved speech qualit y.Arequ ire‐
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person
yo u are calling suppo rtHD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may fluctuate.
Fu rther information can be obtained from a
Mercedes-Benz service centre or at: https://
www.mercedes-benz.com/connect MBUX multimedia sy
stem 285

#
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
If yo u initiate a service call using Mercedes me,
data is transfer redto enable targeted advice and
an ef ficient service.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology. R
The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle If a call is made
for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle 292
MBUX multimedia sy stem

Obser
vethe additional following points during
st arting assistance:
R Starting assis tance may only be pr ovided
using vehicles, batteries or other jump start
devices with a nominal voltage of 12V.
R The vehicles must not touch.
R Vehicles with a petrol engine: jump-start
th eve hicle only when the engine and exhaust
sy stem are cold. St
arting assi stance and charging the12 V
battery Requ
irements:
R The vehicle is secured with the electric park‐
ing brake.
R Vehicles with automatic transmission: the
transmission is in position j.
R The ignition and all electrical consumers are
switched off.
R The bonnet is open. Example: engine compartment
#
Slide co ver1 of positive clamp 2onthe
jump-s tarting connection point in the direc‐
tion of the ar row. #
Connect positive clamp 2onyour vehicle to
th e positive pole of the donor battery using
th e jump lead/charging cable. Alw ays begin with positive clamp
2onyour ow nve hicle
fi rs t. #
During starting assi stance: start the
engine of the donor vehicle and run at idle
speed. #
Connect the negative pole of the donor bat‐
te ry and ear thpoint 3ofyour ow nve hicle
by using the jump lead/charging cable. Begin
with the donor battery firs t. #
During starting assi stance: start the
engine of your ow nve hicle. #
During thech arging process: start the
ch arging process. #
During starting assi stance: letthe engines
ru nfo r se veral minutes. #
During starting assi stance: before discon‐
necting the jump lead, switch on an electrical
consumer in your ow nve hicle, e.g. there ar
wind owheater or lighting.
When thest arting assis tance/charging process
is compl ete, per form thefo llowing steps: Breakdown assis
tance 335

Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rath er than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Ve
hicles with automatic transmission
Bo th axles on
th e ground Ye
s, max. 50 km at 50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised Ye
s, if thesteering wheel is
fi xe d in the cent reposition
with a steering wheel lock 4MATIC
vehicles
Bo th axles on
th e ground Ye
s, max. 50 km at 50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised No To
wing with a raised axle: towing should be
per form ed byato wing compan y. To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 336). #
Make sure that the battery is connected and
ch arge d.
Obser vethefo llowing points when the battery is
dischar ged:
R the engine cann otbe star ted R
the electric parking brake cann otbe released
or applied
R vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position iorj
% Vehicles with automatic transmission: if
th e automatic transmission cann otbe shif‐
te dto position i, orthe multifunction dis‐
play in the instrument clus ter does not show
anything, ha vetheve hicle transpor tedaw ay
( / page 339). A towing vehicle with lifting
equipment is requiredforve hicle transpor ta‐
tion.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. Breakdown assis
tance 337

#
Atowing dis tance of 50 km must not be
exc eeded. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If ano ther vehicle is tow- star ted or towed
aw ay, its weight must not exceed the permis‐
sible gross mass of your ow nve hicle, other‐
wise thefo llowing could occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veoreve nov erturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross weight must not exceed the
permissible gross weight of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle iden‐
tification plate (/ page 363). #
Vehicles with automatic transmission: do
not open the driver's door or front passenger
door, otherwise the automatic transmission
automatically shifts toposition j. #
Fittheto wing eye (/ page 340). #
Fasten theto w bar.
* NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 77). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 95). #
Deactivate Active Brake Assi st
( / page 203). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i. #
Release the electric parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signif‐
icantly more ef fort may be requ ired tosteer
and brake than is no rmally requ ired. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely before towing theve hicle
aw ay. 338
Breakdown assis tance

*
NO
TEDama gedue toexcessive tracti ve
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. Loading the
vehicle for transport #
Obser vethe no tes on towing away
( / page 337). #
Connect theto w bar totheto wing eye in
order toload theve hicle.
% You can also attach theto w bar tothe trailer
hitch. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i.
% Ve
hicles with automatic transmission:
th e automatic transmission may be loc ked in
position jintheeve nt of dama getothe
electrical sy stem. Toshift toi , pr ovide the on-board electrical sy
stem with po wer
( / page 335). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels.
Ve hicles with ADS PLUS (Adaptive Damping
Sy stem PLUS) &
WARNING Risk of an accident when
transporting vehicles with Adaptive
Damping Sy stem PLUS
When transporting vehicles with Adaptive
Damping Sy stem PLUS, theve hicle/trailer
combination may begin torock andstart to
skid. #
Load theve hicle cor rectly onto the
transpo rter. #
Secure theve hicle on all four wheels
with suitable tensioning stra ps. #
Do not exceed the maximum permissi‐
ble speed of 60 km/h when transport‐
ing. *
NO
TEDama getotheve hicle from secur‐
ing it incor rectly #
After loading, theve hicle must be
secured on all four wheels. Otherwise,
th eve hicle could be damaged. #
A minimum dis tance of 20 cm up wards
and 10cm down wards must be kept to
th e transport platform. #
Secure theve hicle on all four wheels af ter
loading. Breakdown assis
tance 339

4MATIC
vehicles/ vehicles with automatic
transmission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. To
wing eyesto rage location To
wing eye1 is attached tothe edge of the
load compartment under the load compartment
fl oor.
Ve hicles with folding bench seat: theto wing
ey e is located under a co ver. Installing
theto wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eyeclockwise as far as it
will go and tighten.
Ve hicles with a trailer hitch: vehicles with a
trailer hitch do not ha veare ar brac ketfo rthe 340
Breakdown assis tance

to
wing eye. Fasten theto w bar tothe trailer
hitch.
% Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. To
w starting theve hicle (eme rgency engine
st art) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to tow-starting The automatic transmission may be damaged
in the process of tow- starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow- star ted. #
Vehicles with automatic transmission must
not be tow- star ted. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and inju ry
due to ov erloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alw aysre place faulty fuses with speci‐
fi ed new fuses conta iningthe cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems may be
damaged byincor rect fuses, or their func‐
tionality may be significant lyimpaired. #
Only use fuses that ha vebeen appr oved
by Mercedes-Benz and which ha vethe
cor rect fuse rating. Blown fuses mu
stbe replaced with fuses of the
same rating, which you can recognise bythe col‐
our and fuse rating. The fuse ratings and fu rther
information tobe obser ved can be found in the
fuse assignment diagram.
Fu se assignment diag ram: onthe fuse box in
th e load compartment (/ page 343).
* NO
TEDama geor malfunctions caused
by moisture Moisture may cause dama
getothe electrical
sy stem or cause it tomalfunction. Breakdown assi
stance 341