steering MERCEDES-BENZ E-CLASS ESTATE 2020 Workshop Manual

Display messages
Possible causes/consequences and M
MSolutions #
Ifth e ball neck is retracted: initiatea new swivel mo vement and, at the same time, pull and hold the button
on theta ilgate until the ball neck engages vertically in the loc ked position and then engages beneath the
bumper (/ page249). #
Ifth e ball neck is extended: pull and hold the button on theta ilgate until the ball neck engages beneath the
bumper.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
Ù Steering malfunction
Increased physical effort
See Owner's Manual *T
he po werst eering assis tance is malfunctioning. &
WARNING Risk of an accident due toaltered steering characteristics
If th e po wer assi stance of thesteering fails partially or comple tely, you will need touse more forc eto steer. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y. Displ
aymessa ges and warning/indicator lamps 391

Display messages
Possible causes/consequences and M
MSolutions
Ù Steering malfunction Stop
immediately See Owner's
Manual *T
hesteering is malfunctioning. Steering capability is significant lyimpaired. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Consult a qualified specialist workshop. Active bonnet malfunction
See Owner's Manual
*T
he active bonnet (pedestrian pr otection) is malfunctioning or inoperative af ter having already been triggered. #
Consult a qualified specialist workshop.
C *A
t least one door is open. #
Close all doors.
? *T
he bonnet is open. &
WARNING Risk of accident due todriving with the bonn etunlo cked
The bonn etmay open and block your vie w. #
Neverre lease the bonn etwhen driving. #
Before every trip, ensure that the engine bonn etis loc ked. 392
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
Active Distance Assist inop-
erative *A
ctive Dis tance Assi stDISTRONIC is malfunctioning.
Other driving sy stems and driving saf ety sy stems may also be malfunctioning. #
Consult a qualified specialist workshop.
Active Distance Assist
available again *A
ctive Dis tance Assi stDISTRONIC is operational again. #
Switch on Active Dis tance Assi stDISTRONIC (/ page 211).
ð Ma ximum speed exceeded *Y
ou ha veexceeded the maximum permissible speed (for cer tain countries only). #
Drive more slowl y.
Speed limit (winter tyres)
XXX km/h *Y
ou ha vereached the maximum permissible stored speed for winter tyres. It is not possible toexceed this speed.
Active Steering Assist cur-
rently unavailable See Own-
er's Manual *A
ctive Steering Assist is temp orarily una vailable.
The ambient conditions are outside the sy stem limits (/ page215).
As soon as the ambient conditions are within the sy stem limits, the sy stem will become available again. #
Drive on. #
If necessar y,clean the windscreen in the camera's field of vision. #
Check the tyre pressure if necessar y.406
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
Active Steering Assist inop-
erative *A
ctive Steering Assist is malfunctioning. Active Dis tance Assi stDISTRONIC remains available. #
Consult a qualified specialist workshop.
Active Steering Assist cur-
rently unavailable due to
multiple emergency stops *A
ctive Steering Assist is temp orarily una vailable due tomultiple emergency stops. #
Take ove rth esteering and stop in accordance with the tra ffic conditions. #
Swit chthe ignition off and switch it back on.
Ac tive Steering Assist is available once more.
Beginning emergency stop *Y
our hands are not on thesteering wheel. An emer gency stop is being initiated (/ page217). #
Put your hands back on thesteering wheel.
Yo u can cancel the deceleration at any time byper form ing one of thefo llowing actions:
R Steering
R Braking or accelerating
R Deactivating Active Dis tance Assi stDISTRONIC
Ø *A
ctive Steering Assist has reached the sy stem limits(/ page215).
Yo u ha venot steered independently for a considerable period of time. #
Take ove rth esteering and drive on in accordance with the traf fic conditions.
Active Stop-and-Go Assist
currently unavailable see
Owner's Manual *A
ctive Stop-and-Go Assist is temp orarily una vailable. Active Dis tance Assi stDISTRONIC and Active Steering Assist
are still available.
The ambient conditions are outside the sy stem limits (/ page218). Displ
aymessa ges and warning/indicator lamps 407

Display messages
Possible causes/consequences and M
MSolutions
As soon as the ambient conditions are within the sy stem limits, the sy stem will become available again. #
Drive on.
Active Stop-and-Go Assist
inoperative See Owner's
Manual *A
ctive Stop-and-Go Assist is malfunctioning.
Ac tive Stop-and-Go Assist has been deactivated. Active Dis tance Assi stDISTRONIC and Active Steering Assist are
st ill available. #
Consult a qualified specialist workshop.
ë Off *T
he HOLD function is deactivated because theve hicle is slipping or a condition for activation is not fulfilled. #
Reactivate the HOLD function later or check the activation conditions forth e HOLD function (/ page219).
ä Fault Drive at max. 80
km/h *A
IRBO DY CONTROL is functioning only toa limited extent. The vehicle's handling characteristics may be af fected. #
Drive in a manner appropria teforth e cur rent le vel, but do not exceed 80 km/h. #
Consult a qualified specialist workshop. 408
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
É Stop vehicle Vehicle too
low *Y
ou ha vepulled away despite theve hicle le vel being too lo w. #
Stop theve hicle in accordance with the tra ffic conditions.
The vehicle will be raised tothe selected vehicle le vel. #
Wait until the display message disappears before pulling away.
If th e display message does not disappear and a warning tone also sounds, AIR BODY CONTROL is malfunctioning: #
Do not drive at speeds greater than 80 km/h and consult a qualified specialist workshop immediately.
* NO
TEThe tyres on the front axle or thefe nde rscould be damaged bylarge steering mo vements #
Avoid large steering mo vements while driving and lis tenfo r scraping sounds. #
Ifyo u hear sc raping sounds, pull over and stop theve hicle in accordance with the tra ffic conditions, and
set a higher vehicle le vel if possible. #
Set a higher vehicle le vel (/ page 221).
Depending on the malfunction, theve hicle will be raised.
¢
Lowering *T
hevehicle le vel may be lo weredfo rth efo llowing reasons:
R You ha veselected a dif fere nt drive program.
R You ha veexceeded the speed limit.
R You ha vechanged theve hicle le velby pressing the button. Display messages and
warning/indicator lamps 409

Driving saf
ety sy stems Display messages
Possible causes/consequences and M
MSolutions
!
÷ currently unavailable See
Owner's Manual *
ABS and ESP ®
are temp orarily una vailable.
Other driving sy stems and driving saf ety sy stems (e.g. BAS) may also be temp orarily una vailable.
The brake sy stem will continue tooperate normally. Braking dis tance may increase in an emergency braking situa‐
tion. &
WARNING Risk of skidding if ABS and ESP ®
are malfunctioning
The wheels may lock du ring braking and ESP ®
does not pe rform any vehicle stabilisation.
The steerability and braking characteristics are heavily impaired and the braking dis tance may increase. In addi‐
tion, other driving saf ety sy stems are switched off. #
Drive carefully on a suitable stre tch of road, making slight steering mo vements at a speed abo ve30 km/h. #
Ifth e display message does not disappear, consult a qualified specialist workshop immediately. Drive care‐
full y. 41 8
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
!
÷ inoperative See Owner's
Manual *
ABS and ESP ®
are malfunctioning.
Other driving sy stems and driving saf ety sy stems (e.g. BAS) may also be malfunctioning.
The brake sy stem will continue tooperate normally. Braking dis tance may increase in an emergency braking situa‐
tion. &
WARNING Risk of skidding if ABS and ESP ®
are malfunctioning
The wheels may block du ring braking and ESP ®
does not pe rform any vehicle stabilization.
The steerability and braking characteristics are heavily impaired and the braking dis tance may increase. In addi‐
tion, other driving saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified specialist workshop. ÷
currently unavailable See
Owner's Manual *
ESP ®
is temp orarily una vailable.
Other driving sy stems and driving saf ety sy stems (e.g. BAS) may also be malfunctioning. &
WARNING Risk of skidding if ESP is malfunctioning ®
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabilisation. In addition, other driving saf ety sy stems
are switched off. #
Drive carefully on a suitable stre tch of road, making slight steering mo vements at a speed abo ve30 km/h. Displ
aymessa ges and warning/indicator lamps 419

Display messages
Possible causes/consequences and M
MSolutions
T
!
÷ inoperative See Owner's
Manual *
EBD, ABS and ESP ®
are malfunctioning.
Other driving sy stems and driving saf ety sy stems (e.g. BAS) may also be malfunctioning. &
WARNING Risk of skidding if EBD, ABS and ESP ®
are malfunctioning
The wheels may block du ring braking and ESP ®
does not pe rform any vehicle stabilization.
The steerability and braking characteristics are heavily impaired and the braking dis tance may increase. In addi‐
tion, other driving saf ety sy stems are switched off. #
Drive on carefull y. #
Have the brake sy stem checked immediately at a qualified specialist workshop. Active Brake Assist Func-
tions currently limited See
Owner's Manual *
Ve hicles with the Driving Assistance Package: Active Brake Assi stwith cross-traf fic function, Evasi veSteering
Assist or PRE‑SAFE ®
PLUS are temp orarily una vailable or only partially available.
Ve hicles without the Driving Assistance Package: Active Brake Assi stistemp orarily una vailable. #
Drive on.
As soon as the ambient conditions are within the sy stem limits, the sy stem will become available again. #
Ifth e display message does not disappear, stop theve hicle in accordance with the tra ffic conditions and restart
th e engine. Display messages and
warning/indicator lamps 421

Display messages
Possible causes/consequences and M
MSolutions
Active Brake Assist Func-
tions limited See Owner's
Manual *
Ve hicles with the Driving Assistance Package: Active Brake Assi stwith cross-traf fic function, Evasi veSteering
Assist or PRE‑SAFE ®
PLUS are temp orarily una vailable or only partially available.
Ve hicles without the Driving Assistance Package: Active Brake Assi stistemp orarily una vailable or only partially
av ailable. #
Consult a qualified specialist workshop. Mercedes me connect
Display messages
Possible causes/consequences and M MSolutions
Mercedes me connect
Services limited See Own-
er's Manual *T
hevehicle functions forfa ult de tection are restricted.
At least one of the main functions of the Mercedes me connect sy stem is malfunctioning. #
Obser vethe no tes on the diagnostics connection (/ page 29). #
Consult a qualified specialist workshop.
G Inoperative *A
t least one of the main functions of the Mercedes me connect sy stem or of the SOS emer gency call sy stem is
malfunctioning. #
Consult a qualified specialist workshop. 422
Display messages and warning/indicator lamps