key MERCEDES-BENZ E-CLASS SALOON 2009 Owners Manual

Automatic transmission*
Problem
Possible causes/consequences and
X
X Solutions The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Move the transmission to position P.
X Turn the key in the ignition to position 0(Y page 75) or press
the Start/Stop button* repeatedly until all indicator lamps in
the instrument cluster go out.
X Wait at least 10 seconds before restarting the engine.
X Move the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop immediately. PARKTRONIC*
Problem
Possible causes/consequences and
X
X Solutions Only the red segments
in the PARKTRONIC
warning display are lit.
You also hear a warning
tone for approximately
two seconds.
PARKTRONIC is deacti-
vated after approx-
imately 20 seconds and
the indicator lamp in
the PARKTRONIC but-
ton lights up. PARKTRONIC has malfunctioned and has switched itself off.
X
If problems persist, have PARKTRONIC checked at a qualified
specialist workshop. Only the red segments
in the PARKTRONIC
warning display are lit.
PARKTRONIC is deacti-
vated after approx-
imately 20 seconds. The PARKTRONIC sensors are dirty or there is interference.
X
Clean the PARKTRONIC sensors (Y page 243).
X Switch the ignition back on. Troubleshooting
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Windscreen wipers
Problem
Possible causes/consequences and
X
X Solutions The windscreen wipers
are jammed. Leaves or snow, for example, may be obstructing the windscreen
wiper movement. The wiper motor has been deactivated.
X
For safety reasons, you should remove the key from the ignition
lock.
X Remove the cause of the obstruction.
X Switch the windscreen wipers back on. The windscreen wipers
fail completely.
G
Risk of accident
The windscreen wiper drive is malfunctioning.
X Select another wiper speed on the combination switch.
X Have the windscreen wipers checked at a qualified specialist
workshop. The windscreen washer
fluid from the spray
nozzles no longer hits
the centre of the wind-
screen. The spray nozzles are misaligned.
X
Have the spray nozzles adjusted at a qualified specialist work-
shop. Side windows
Problem
Possible causes/consequences and
X
X Solutions A side window will not
close. Objects are trapped between the window and the door frame.
X
Remove the objects.
X Close the side window. There are objects in the window guide rail which are preventing
the side window from closing.
X
Remove the objects.
X Close the side window. You cannot see the cause.
X
Close the side window with increased force or without the anti-
entrapment feature (Y page 101). Troubleshooting
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Exterior mirrors
Problem
Possible causes/consequences and
X
X Solutions An exterior mirror has
been pushed out of
position.
Vehicles with exterior mirrors that cannot be folded in/out elec-
trically:
X
Move the exterior mirror into the correct position manually.
Vehicles with electrically folding exterior mirrors*:
X Press the mirror-folding button* (Y page 86) repeatedly until
you hear a distinct click.
The mirror housing is engaged again and you can adjust the
mirror as usual ( Ypage 86). Key
Problem
Possible causes/consequences and
X
X Solutions You cannot lock or
unlock the vehicle
using the key. The key batteries are discharged or nearly discharged.
X
Point the tip of the key at the driver's door handle from close
range and try to unlock or lock the vehicle again.
If this does not work:
X Lock or unlock the vehicle using the emergency key element
(Y page 299). The key is faulty.
X
Lock/unlock the vehicle as described in the "Opening and clos-
ing in an emergency" section (Y page 299).
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS GO*.
KEYLESS GO* is in standby mode because the vehicle has not
been unlocked for an extended period.
X
Pull the door handle and then turn the key to position 2in the
ignition lock. KEYLESS-GO* is malfunctioning.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/&button.
X Have the key checked at a qualified specialist workshop. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle as described in the "Opening and clos-
ing in an emergency" section (Y page 299).296
TroubleshootingPractical advice
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Problem
Possible causes/consequences and
X
X Solutions You have lost a key.
X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emer-
gency key element.
X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating* or inte-
rior lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 319).
or
X Jump-start the vehicle (Y page 323).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked.
44
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS
GO*. The key is in the
vehicle. A door is open. Therefore, the key cannot be detected as easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle using the key in the ignition lock. 44
Not vehicles with DIRECT SELECT selector lever. Troubleshooting
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Locking/unlocking in an emergency
Emergency key element
If the vehicle can no longer be locked or
unlocked with the key, use the emergency
key element.
If you use the emergency key element to
unlock and open the driver's door or the boot
lid, the anti-theft alarm system* will be trig-
gered (Y page 65).
There are several ways to turn off the alarm:
X Press the %or& button on the key.
or
X Insert the key into the ignition lock.
or
X Press the start/stop button *in the ignition
lock. The key must be in the vehicle.
or
X Lock or unlock the vehicle using KEYLESS
GO*. The key must be outside the vehicle.
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the
key in the ignition lock.
Removing the emergency key element X
Push release catch :in the direction of
the arrow and at the same time remove
emergency key element ;from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or KEYLESS GO*:
X Remove the emergency key element from
the key (Y page 299). X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it. Locking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or KEYLESS GO*:
X Open the driver's door.
X Close the front-passenger door and the
boot lid.
Close the front-passenger door and the
boot lid/tailgate.
X Press the locking button (Y page 71).
X Check whether the locking knobs on the
doors are still visible. Press the locking
knobs down manually, if necessary.
X Close the driver's door.
X Remove the emergency key element from
the key (Y page 299). Locking/unlocking in an emergency
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X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Check whether the doors and the boot lid/
tailgate are locked. Opening the boot (Saloon)
! The boot lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the boot lid.
If the boot can no longer be unlocked with the
key or KEYLESS GO*:
X Remove the emergency key element from
the key (Y page 299). X
Insert the emergency key element fully into
the tailgate lock.
X Turn the emergency key element anti-
clockwise as far as it will go to position
1.
The boot is unlocked.
X Turn the emergency key element back and
remove it. Opening the tailgate (Estate)
If the tailgate can no longer be opened from
the outside, use the emergency release on
the inside of the tailgate.
On vehicles with a folding bench seat*, you
can use the handle to open the tailgate from
the inside (Y page 73).
X Remove the emergency key element from
the key (Y page 299). !
When opening, the tailgate swings up and
out. Therefore, make sure that there is suf-
ficient clearance above and behind the tail-
gate.
X Insert emergency key element ;into
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of the arrow and open the tail-
gate. 300
Locking/unlocking in an emergencyPractical advice
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bonnet
:upwards until the relevant bon-
net actuator cover ;no longer moves.
Bonnet actuator covers ;should now lie
flat against housing =(arrow).
X Close bonnet :(Ypage 219).
If bonnet :cannot be closed or the L
symbol appears in the multi-function display,
repeat the steps again. G
Risk of accident
If the bonnet can still not be engaged properly
or the Lsymbol appears in the multi-func-
tion display, do not continue driving. Other-
wise, the bonnet may open when driving and
block your view. Consult a qualified specialist
workshop. Otherwise, you may cause an acci-
dent and injure yourself and others. Resetting triggered NECK-PRO head
restraints
If the NECK-PRO head restraints are triggered
in an accident, you must reset the head
restraints on the driver's and the front-pas-
senger's seats. Otherwise, the additional pro-
tection will not be available in the event of
another rear-end collision. You can recognise
when head restraints have been triggered by
the fact that they have moved forwards and
can no longer be adjusted.
Mercedes-Benz recommends that you have
NECK-PRO head restraints checked at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre, following a rear-end col-
lision.
i This work requires a lot of strength. If you
have difficulty resetting the head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Example: Saloon
X
Tilt the top of the head restraint cushion
forwards in the direction of arrow :.
X Push the head restraint cushion down in
the direction of arrow ;as far as it will go.
X Push the head restraint cushion firmly
backwards in the direction of arrow =until
it engages.
X Repeat this procedure for the second head
restraint. Replacing batteries (key and remote
control)
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic substan-
ces. For this reason, keep batteries away from
children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection point
for old batteries. Replacing batteries (key and remote control)
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Key
Checking the battery X
Press the &or% button.
The battery is working properly if the bat-
tery charge indicator lamp lights up briefly.
Removing/installing the battery You require a CR 2025 3 V cell battery.
X Remove the emergency key element from
the key (Y page 299). X
Press the emergency key element into the
opening in the key in the direction of
arrow ;until cover :of the battery tray
opens. Be sure that your fingers are not
stopping the cover from opening. X
Remove the cover of the battery tray.
X Repeatedly tap the key against your palm
until battery =falls out of the key.
X Insert the new battery with the positive
pole facing upwards. Use a lint-free cloth to
do so. X
Insert the front tabs of the battery tray's
cover first and then press to close it.
X Check the function of all key buttons on the
vehicle. Auxiliary heating* remote control
One 6 V pin battery, type 2CR11108 is
required. X
Prise apart the side arms of battery
cover ;and pull off battery cover ;.
X Remove old battery :.
X Insert the new battery. Observe the polarity
signs on the back of the remote control
when doing so.
X Slide battery cover ;back onto the
remote control.
X Use the remote control to check the vehi-
cle's auxiliary heating functions. Changing bulbs
Notes on changing bulbs
i If you need assistance in changing the
bulbs, contact a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends
that you use a Mercedes-Benz Service
Centre for this purpose. In particular, work
relevant to safety or on safety-related sys-
tems must be carried out at a qualified spe-
cialist workshop. 304
Changing bulbsPractical advice
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Turn signal lamp (halogen headlamps)
Due to their location, have the bulbs in the
left-hand headlamp changed at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre.
X Switch off the lights.
X Open the bonnet.
X Turn bulb holder :anti-clockwise and
remove it.
X Turn the bulb anti-clockwise, applying
slight pressure, and remove it from bulb
holder :.
X Insert the new bulb into bulb holder :and
turn it clockwise.
X Insert bulb holder :and turn it clockwise. Replacing the wiper blades
Windscreen wiper blades
G
Risk of accident
The windscreen will no longer be wiped prop-
erly if the wiper blades are worn. This could
prevent you from observing the traffic condi-
tions, thereby causing an accident. Replace
the wiper blades twice a year, ideally in spring
and autumn. G
Risk of accident
The wiper arms could start moving and cause
an injury if you leave the windscreen wipers
switched on. Remove the key from the ignition lock before
replacing the wiper blades.
! To avoid damaging the windscreen wiper
blades, make sure that you touch only the
wiper arm of the windscreen wiper.
To remove X
Remove the key from the ignition lock or
turn the key to position 0(KEYLESS GO).
X Fold the wiper arm away from the wind-
screen until it engages.
X Set the wiper blade at right angles to the
wiper arm. X
Remove the wiper blade from the retainer
on the wiper arm in the direction of the
arrow.
Fitting !
The two wiper blades are different
lengths. If you swap the wiper blades they
may scratch the windscreen. Make sure
that the longer wiper blade is fitted on the
driver's side.
X Compare the lengths of the two new wiper
blades.
X Slide the longer of the two new wiper
blades into the retainer on the wiper arm
on the driver's side in the opposite direc-
tion to the arrow.
X Repeat the same procedure on the front-
passenger's side with the shorter of the two
new wiper blades. 308
Replacing the
wiper bladesPractical advice
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X
Turn the wiper blades until they are parallel
to the wiper arms.
X Fold the wiper arms back onto the wind-
screen. Rear window wiper blade
G
Risk of injury
The wiper arm could be set in motion and
injure you if the windscreen wipers are
switched on.
Remove the key from the ignition lock before
replacing the wiper blade.
Removing X
Remove the key from the ignition lock.
X Fold wiper arm :away from the rear win-
dow until it engages.
X Position wiper blade ;at a right angle to
wiper arm :.
X Hold wiper arm :and press wiper
blade ;in the direction of the arrow until
it releases.
X Remove wiper blade ;.
Fitting X
Place the new wiper blade ;onto wiper
arm :.
X Hold wiper arm :and press wiper
blade ;in the opposite direction to the
arrow until it engages. X
Make sure that wiper blade ;is seated
correctly.
X Position wiper blade ;parallel to wiper
arm :.
X Fold wiper arm :back onto the rear win-
dow. Flat tyre
Flat tyre equipment variants
Your vehicle may be equipped with:
R a TIREFIT kit (Y page 250)
R a "Minispare" emergency spare
wheel* (Y page 250)
R the MOExtended run-flat sys-
tem* (Y page 318) Preparing the vehicle
i Vehicle preparation is not necessary on
vehicles with MOE tyres*.
X Stop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.
X Switch on the hazard warning lamps.
X Firmly depress the parking brake.
X Vehicles with manual transmission:
engage first or reverse gear.
X Vehicles with automatic transmis-
sion*: move the selector lever/DIRECT
SELECT lever to P.
X All occupants must get out of the vehicle.
Make sure that they are not endangered as
they get out of the vehicle.
X Make sure that no one is near the danger
area whilst a wheel is being changed. Any-
one who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Switch off the engine. Flat tyre
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