SERVICE MERCEDES-BENZ E-Class SEDAN 2013 W212 Owner's Guide

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible.
Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 25).Important safety notes
G
WARNING
The driver's concentration must always be
directed primarily at road traffic.
For your safety and the safety of others,
selecting features through the multifunction
steering wheel should only be done by the
driver

when traffic and road conditions permit
it to be done safely.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m) per
second. G
WARNING
No messages will be displayed if either the
instrument cluster or the multifunction
display is inoperative.
As a result, you will not be able to see
information about your driving conditions,
such as
R speed
R outside temperature
R warning/indicator lamps
R malfunction/warning messages
R failure of any systems
Driving characteristics may be impaired. If you must continue to drive, do so with added
caution. Contact an authorized Mercedes-
Benz Center as soon as possible.
G
WARNING
Malfunction and warning messages are only
displayed for certain systems and are
intentionally not very detailed. The
malfunction and warning messages are
simply a reminder with respect to the
operation of certain systems. They do not
replace the owner's and/or driver's
responsibility to maintain the vehicle's
operating safety. Have all required
maintenance services and safety checks
performed

on the vehicle. Bring the vehicle to
an authorized Mercedes-Benz Center to
address the malfunction and warning
messages. G
WARNING
All categories of messages contain important
information which should be taken note of
and, where a malfunction is indicated,
addressed as soon as possible at an
authorized Mercedes-Benz Center.
Failure to repair the condition noted may
cause

damage not covered by the Mercedes-
Benz Limited Warranty, or result in property
damage or personal injury. G
WARNING
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions

included in your vehicle literature
portfolio. You may otherwise not receive all
necessary safety information and warning for
the operation of your vehicle.
For an illustration of the instrument cluster,
see ( Y page 31).226
Important safety notes
On-board computer and displays

X
Switch on the mobile phone (see the
separate operating instructions).
X Switch on COMAND (see the separate
operating instructions).
X Establish a Bluetooth ®
connection to
COMAND; see the separate operating
instructions.
X Press the = or ; button on the
steering wheel to select the Tel menu.
You will see one of the following display
messages in the multifunction display:
R Phone READY or the name of the network
provider: the mobile phone has found a
network and is ready to receive.
R Phone No Service: there is no network
available or the mobile phone is searching
for a network.
Accepting a call Example: incoming call
X
Press the 6 button on the steering
wheel to accept an incoming call.
If someone calls you when you are in the
Tel menu, a display message appears in the
multifunction display.
You can accept a call even if you are not in
the Tel menu.
Rejecting or ending a call X
Press the ~ button on the steering
wheel.
You can end or reject a call even if you are not
in the Tel menu. Dialing a number from the phone book X
Press the = or ; button on the
steering wheel to select the Tel menu.
X Press the 9, : or a button to
switch to the phone book.
X Press the 9 or : button to select the
desired name.
or
X To begin rapid scrolling: press and hold
the 9 or : button for longer than
one second.
Rapid

scrolling stops when you release the
button or reach the end of the list.
X If only one telephone number is stored
for

a name: press the 6 or a button
to start dialing.
or
X If there is more than one number for a
particular name: press the 6 or a
button to display the numbers.
X Press the 9
or : button to select the
number you want to dial.
X Press the 6 or a button to start
dialing.
or
X To exit the telephone book: press the
~ or % button.
Redialing The on-board computer saves the last names
or numbers dialed in the redial memory.
X
Press the = or ; button on the
steering wheel to select the Tel menu.
X Press the 6 button to switch to the
redial memory.
X Press the 9
or : button to select the
desired name or number.
X Press the 6 or a button to start
dialing.
or
X To exit the redial memory: press the
~ or % button. Menus and submenus
235
On-board computer and displays Z

Service menu
In the
Serv. menu, you have the following
options:
R calling up display messages in message
memory ( Y page 246)
R restarting the tire pressure loss warning
system (Y page 370)
R checking the tire pressure electronically
(Y page 370)
R calling up when a service is due
(Y page 333) Settings menu
Introduction In the
Sett. menu, you have the following
options:
R change the instrument cluster settings
(Y page 238)
R change the light settings ( Y page 239)
R change the vehicle settings ( Y page 240)
R change the convenience settings
(Y page 241)
R restore the factory settings
(Y page 242)Instrument cluster Selecting the unit of measurement for
distance
The Display Unit Speed-/Odometer:
function allows you to choose whether
certain

displays appear in kilometers or miles
in the multifunction display.
You can determine whether the multifunction
display shows some messages in miles or
kilometers.
X Press the = or ; button on the
steering wheel to select the Sett. menu.
X Press the :
or 9 button to select the
Inst. Cluster submenu.
X Press a to confirm.
X Press the :
or 9 button to select the
Display Unit Speed-/Odometer:
function.
You will see the selected setting: km or
miles.
X Press the a button to save the setting.
The selected unit of measurement for
distance applies to:
R the digital speedometer in the Trip menu
R odometer and the trip odometer
R trip computer
R current consumption and the range
R the navigation instructions in the Navi
menu
R cruise control
R DISTRONIC PLUS
R ASSYST PLUS service interval display
Selecting

the permanent display function
You can determine whether the multifunction
display permanently shows your speed or the
outside temperature.
X Press the = or ; button on the
steering wheel to select the Sett. menu.
X Press the :
or 9 button to select the
Inst. Cluster submenu.
X Press a to confirm.238
Menus and submenus
On-board computer and displays

Display messages Possible causes/consequences and
M SolutionsPRE-SAFE
Functions
Currently Limited
See Operator's
Manual
PRE-SAFE
®
Brake is temporarily inoperative. Possible causes are:
R function is impaired due to heavy rain or snow.
R the sensors in the radiator grill and the bumper are dirty.
R the radar sensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio
stations or other sources of electromagnetic radiation.
R AMG vehicles: ESP ®
is deactivated.
R the system is outside the operating temperature range.
R the on-board voltage is too low.
When the causes stated above no longer apply, the display
message disappears.
PRE-SAFE ®
Brake is operational again.
If the display message does not disappear:
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 175).
X Clean the sensors in the radiator grill and the bumper
(Y page 337).
X Restart the engine.
X AMG vehicles: reactivate ESP ®
(Y page 70). PRE-SAFE
Functions Limited
See Operator's
Manual
PRE-SAFE
®
Brake is inoperative due to a malfunction. BAS PLUS
or the distance warning signal may also have failed.
X Visit a qualified specialist workshop. 6
SRS Malfunction
Service Required There is a malfunction in the SRS (Supplemental Restraint
System). The 6 warning lamp also lights up in the instrument
cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop.
For further information about SRS, see (Y page 41). 250
Display messages
On-board computer and displays

Display messages Possible causes/consequences and
M Solutions6
Front Left
Malfunction
Service
RequiredorFront
Right Malfunction
Service Required SRS has malfunctioned at the front on the left or right. The
6
warning lamp also lights up in the instrument cluster.
G WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. 6
Rear Left
Malfunction
Service Required 
or Rear Right
Malfunction
Service Required G
WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
SRS has malfunctioned at the rear on the left or right. The 6
warning lamp also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6
Rear Center
Malfunction
Service Required G
WARNING
The air bags or Emergency Tensioning Devices may either be
triggered unintentionally or, in the event of an accident, may not
be triggered.
There is an increased risk of injury.
SRS
has malfunctioned at the rear center. The 6 warning lamp
also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6
Left Side Curtain
Airbag

Malfunction
Service Required 
or Right Side
Curtain Airbag
Malfunction
Service Required There is a malfunction in the left-hand or right-hand window
curtain air bag.
The 6 warning lamp also lights up in the instrument cluster.
G WARNING
The left or right window curtain air bag may either be triggered
unintentionally or, in the event of an accident, may not be
triggered.
There is an increased risk of injury.
X Visit a qualified specialist workshop. Display messages
251
On-board computer and displays Z

Display messages Possible causes/consequences and
M SolutionsRisk of Rolling
Away
Vehicle Not in P The driver's door is open and the transmission is in position
R, N
or D.
A warning tone also sounds.
X Shift the transmission to position P.
X Secure the vehicle against rolling away ( Y page 175).Service Required
Do Not Shift Gears You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position
D is selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R, N or P is selected:
X Notify a qualified specialist workshop or breakdown service. Only Shift
to 'P' when
Vehicle is
Stationary The vehicle is moving.
X
Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Shift the transmission to position P.N Sedan: the trunk lid is open.
X
Close the trunk lid. A Wagon: the tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle
interior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. M or ? The hood is open. A warning tone also sounds.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 175).
X Close the hood.272
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
M SolutionsC At least one door is open. A warning tone also sounds.
X
Close all the doors. _
Rear
Left Backrest
Not Latched or 
Rear Right
Backrest Not
Latched Sedan with through-loading feature in the rear bench seat:
The backrest in the rear is not engaged on the left-hand and/or
right-hand side. A warning tone also sounds.
X
Push the backrest back until it engages. Ð
Power Steering
Malfunction See
Operator's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
X If you are able to steer safely:
carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely:
do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X
Add washer fluid ( Y page 332). Display messages
273
On-board computer and displays Z

pull at a cable to disconnect a plug from a
115
V AC power socket. Never use a damaged
connection cable. The 115 V AC power socket
must never be connected to another 115 V
AC power source. Do not use a converter with
an earthed plug for the 115 V AC power
socket. This could cause serious injury to you
and/or other people. G
WARNING
If the 115 V AC power socket is damaged or
pulled
out of the trim, do not use or touch the
115 V AC power socket. The use of a 115 V
AC power socket that has been damaged or
pulled out of the trim could cause serious
injury to you or others. X
Open flap =.
X Switch on the ignition.
X Insert the plug of the electronic device into
115 V power socket :.
Indicator lamp ; lights up.
If

indicator lamp ; does not light up, read
more in the section on malfunctions.
X To turn off: disconnect the plug from
115 V power socket :.
Ensure that you do not pull on the cord.
115 V power socket : provides an
alternating voltage of 115 V so that small
electronic devices can be connected. These
devices, such as games consoles, chargers
and laptops, should not consume more than
a maximum of 150 W altogether. Requirements for operation of these devices:
R
the

plug of the electronic device is plugged
into 115 V power socket :.
R the maximum wattage of the device to be
connected must not exceed 150 W.
R the on-board power supply is within a
permissible voltage range.
R the 12 V sockets in the rear and the cargo
compartment/trunk are operational
(Y page 309).
Possible causes of malfunctions:
R the on-board power supply is not within a
permissible voltage range.
R the temperature of the DC/AC converter is
temporarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high switch-on current.
These devices will not work. If you connect
such a device, 115 V power socket : will
not supply it with power.
If indicator lamp ; still does not light up,
contact a qualified specialist workshop. mbrace
Important safety notes !
A license agreement must exist in order
to

activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367 Features
311
Stowage and features Z

Shortly after successfully registering with the
mbrace
service (Canada: TELEAID), a user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com .
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available
R the vehicle position can be forwarded to
the Customer Assistance Center
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the W or X button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners

Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis. A malfunction in the system has been
detected if one of the following conditions
occurs:
R
the indicator lamp in the SOS button does
not come on during the system self-test.
R the indicator lamp in the F Roadside
Assistance button does not light up during
self-diagnosis of the system.
R the

indicator lamp in the ï MB-Info call
button does not light up during self-
diagnosis of the system.
R the indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- Roadside Assistance call button F
- MB Info call button ï
R The mbrace Inoperative or mbrace
Service Not Activated message
appears in the multifunction display after
the system self-diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency,
assistance must be summoned by other
means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection with the Response center has
been established, then the mbrace system 312
Features
Stowage and features

has not been able to initiate an emergency call
(e.g.
the relevant mobile phone network is not
available).
The Call Failed message is displayed in the
multifunction display and must be confirmed.
Should this occur, assistance must be
summoned by other means.
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display. All important information on the emergency
is transmitted, for example:
R
current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on serious accidents
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants.
If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic

SOS signal and cannot make voice
contact with the vehicle occupants. Features
313
Stowage and features Z