SERVICE MERCEDES-BENZ E-Class SEDAN 2013 W212 Service Manual

Hiding a service message
X
Press the % or a button on the
steering wheel.
Displaying service messages X
Switch on the ignition.
X Press the = or ; button on the
steering wheel to select the Serv. menu.
X Press the 9 or : button to select the
ASSYST PLUS submenu and confirm with
a.
The service due date appears in the
multifunction display.
Information about Service Resetting the ASSYST PLUS service
interval display
!
If the ASSYST PLUS service interval
display has been inadvertently reset, this
setting can be corrected at a qualified
specialist workshop.
Have

service work carried out as described
in the Maintenance Booklet. This may
otherwise lead to increased wear and
damage to the major assemblies or the
vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements
Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous
conditions include regular city driving with
frequent intermediate stops and use in
mountainous terrain or on poor road
surfaces.
For example, if the vehicle is used under
arduous operating conditions, have air filters, engine oil and oil filters changed frequently
and check the wheels often. Further
information can be obtained at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
Driving abroad
An

extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Care
General notes
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's

doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film. Care
333
Maintenance and care Z

G
WARNING
Comply with safety precautions and take
protective measures when handling batteries. Risk of explosion
Fire, open flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid

contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary. Wear eye protection.
Keep children away.
Observe this Operator's
Manual.
G
WARNING
Failure to follow these instructions can result
in severe injury or death.
Never lean over batteries while connecting.
You might get injured.
Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with eyes,
skin or clothing. In case it does, immediately
flush affected area with water and seek
medical help if necessary.
A battery will also produce hydrogen gas,
which is flammable and explosive. Keep flames or sparks away from battery, avoid
improper connection of jumper cables,
smoking etc.
G
WARNING
Do not place any metal objects on the battery
as this could result in a short circuit.
Use

leak-proof batteries only to avoid the risk
of acid burns in the event of an accident.
Take care that you do not become statically
charged, e.g. by wearing synthetic clothing or
rubbing against textiles. For this reason, you
also should not pull or push the battery over
carpets or other synthetic materials.
Never touch the battery first. First, touch the
outside body of the vehicle in order to release
any possible electrostatic charges.
Do not rub the battery with rags or cloths. The
battery could explode if touched due to
electrostatic charge or due to spark
formation. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must

be collected separately
and recycled to protect the
environment. Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified
specialist workshop or a
special collection point for
used batteries.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the
Maintenance

Booklet or contact a qualified
specialist workshop for more information.
! You should have all work involving the
battery carried out at a qualified specialist
workshop. In the exceptional case that it is Battery (vehicle)
349
Breakdown assistance Z

necessary for you to disconnect the battery
yourself, make sure that:
R
you
switch off the engine and remove the
key. On vehicles with KEYLESS-GO,
ensure that the ignition is switched off.
Check that all the indicator lamps in the
instrument cluster are off. Otherwise,
electronic components, such as the
alternator, may be damaged.
R you first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic
system may be damaged.
R in vehicles with automatic transmission,
the transmission is locked in position P
after disconnecting the battery. The
vehicle is secured against rolling away.
You can then no longer move the vehicle.
The battery and the cover of the positive
terminal clamp must be installed securely
during operation.
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In this case, have the battery
disconnected at a qualified specialist
workshop. You can also charge the battery
with a charger recommended by Mercedes-
Benz. Contact a qualified specialist workshop
for further information.
Have the battery charge level checked more
frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for
a lengthy period. Consult a qualified specialist
workshop if you wish to leave your vehicle
parked up for a long period of time.
i Remove the SmartKey if you park the
vehicle and do not require any electrical
consumers. The vehicle will then use very
little energy, thus conserving battery
power. i
If the power supply has been interrupted,
e.g. if you reconnect the battery, you will
have to:
Rset the clock. Information on setting the
clock can be found in the separate
operating instructions.
On vehicles with COMAND and a
navigation system, the clock is set
automatically.
R reset the function for folding the exterior
mirrors in/out automatically, by folding
the mirrors out once ( Y page 114). Charging the battery
G
WARNING
Never charge a battery still installed in the
vehicle
unless a battery charger unit approved
by Mercedes-Benz is being used. Gases may
escape during charging and cause explosions
that may result in paint damage, corrosion or
personal injury.
A battery charger unit specially adapted for
Mercedes-Benz vehicles and tested and
approved by Mercedes-Benz is available as an
accessory. It permits the charging of the
battery in its installed position. Contact an
authorized Mercedes-Benz Center for further
information and availability.
Charge the battery in accordance with the
separate instructions for the battery charger. G
WARNING
There is a risk of acid burns during the
charging process due to the gases which
escape

from the battery. Do not lean over the
battery during the charging process. G
WARNING
Battery acid is caustic. Avoid contact with the
skin, eyes or clothing.
! Only use battery chargers with a
maximum charging voltage of 14.8 V. 350
Battery (vehicle)
Breakdown assistance

Regular checking of wheels and tires
G
WARNING
Damaged tires can cause tire inflation
pressure loss. As a result, you could lose
control of your vehicle. There is a risk of
accident.
Check the tires regularly for signs of damage
and replace any damaged tires immediately.
Regularly check the wheels and tires of your
vehicle
for damage at least once a month, as
well as after driving off-road or on rough
roads. Damaged wheels can cause a loss of
tire pressure. Pay particular attention to
damage such as:
R cuts in the tires
R punctures
R tears in the tires
R bulges on tires
R deformation or severe corrosion on wheels
Regularly check the tire tread depth and the
condition of the tread across the whole width
of the tire (Y page 363). If necessary, turn
the front wheels to full lock in order to inspect
the inner side of the tire surface.
All wheels must have a valve cap to protect
the valve against dirt and moisture. Do not
mount anything onto the valve other than the
standard valve cap or other valve caps
approved by Mercedes-Benz for your vehicle.
Do not use any other valve caps or systems,
e.g. tire pressure monitoring systems.
Regularly check the pressure of all the tires
particularly prior to long trips. Adjust the tire
pressure as necessary ( Y page 366).
Observe the notes on the emergency spare
wheel (Y page 398).
The service life of tires depends on the
following factors amongst other things:
R Driving style
R Tire pressure
R Distance covered Tire tread
G
WARNING
Insufficient tire tread will reduce tire traction.
The tire is no longer able to dissipate water.
This
means that on wet road surfaces, the risk
of hydroplaning increases, in particular where
speed is not adapted to suit the driving
conditions. There is a risk of accident.
If the tire pressure is too high or too low, tires
may exhibit different levels of wear at
different locations on the tire tread. Thus, you
should regularly check the tread depth and
the condition of the tread across the entire
width of all tires.
Minimum tire tread depth for:
R Summer tires: â in (3 mm)
R M+S tires: ã in (4 mm)
For safety reasons, replace the tires before
the legally prescribed limit for the minimum
tire tread depth is reached. Bar indicator : for tread wear is integrated
into the tire tread.
Tread wear indicators (TWI) are required by
law. Six indicators are positioned on the tire
tread. They are visible once the tread depth
is

approximately á in (1.6 mm). If this is the
case, the tire is so worn that it must be
replaced. Operation
363
Wheels and tires Z

To ensure that your vehicle does not exceed
the maximum permissible values (gross
vehicle weight and maximum gross axle
weight rating), have your loaded vehicle
(including driver, occupants, cargo, and full
trailer load if applicable) weighed on a
suitable vehicle weighbridge.
All about wheels and tires
Uniform Tire Quality Grading
Standards
Overview of Tire Quality Grading
Standards Uniform Tire Quality Grading Standards are
U.S. government specifications. Their
purpose is to provide drivers with uniform
reliable
information on tire performance data.
Tire manufacturers have to grade tires using
three performance factors: : tread wear
grade, ; traction grade and = temperature
grade. These regulations do not apply to
Canada. Nevertheless, all tires sold in North
America are provided with the corresponding
quality grading markings on the sidewall of
the tire.
Where applicable, the tire grading
information can be found on the tire sidewall
between the tread shoulder and maximum
tire width.
Example:
R Treadwear grade: 200
R Traction grade: AA
R Temperature grade: A All passenger car tires must conform to the
statutory safety requirements in addition to
these grades.
i
The actual values for tires are vehicle-
specific

and may deviate from the values in
the illustration.
Treadwear The treadwear grade is a comparative rating
based

on the wear rate of the tire when tested
under controlled conditions on a specified
U.S. government course. For example, a tire
graded 150 would wear one and one-half
times as well on the government course as a
tire graded 100.
The relative performance of tires depends
upon the actual conditions of their use,
however, and may depart significantly from
the norm, due to variations in driving habits,
service practices and differences in road
characteristics and climate conditions.
Traction G
WARNING
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration,
cornering, hydroplaning, or peak traction
characteristics.
! Avoid

wheelspin. This can lead to damage
to the drive train.
The traction grades, from highest to lowest,
are AA, A, B, and C. Those grades represent
the tire's ability to stop on a wet surface as
measured under controlled conditions on
specified government test surfaces of asphalt
and concrete. A tire marked C may have poor
traction performance.
The safe speed on a wet, snow covered or icy
road is always lower than on dry road
surfaces.
You should pay special attention to road
conditions when temperatures are around
freezing point. All about wheels and tires
377Wheels and tires Z

Index Speed rating
S up to 112 mph (180 km/h)
T up to 118mph (190 km/h)
H up to 130mph (210 km/h)
V up to 149 mph (240 km/h)
W up to 168 mph (270 km/h)
Y up to 186mph (300 km/h)
ZR...Y up to 186mph (300 km/h)
ZR...(..Y) over 186 mph (300 km/h)
ZR over 149 mph (240 km/h)
R
Optionally, tires with a maximum speed of
over
149 mph (240 km/h) may have a “ZR”
in the size description, depending on the
manufacturer (e.g. 245/40 ZR18).
The service specification is made up of
load-bearing index A and speed rating
B.
R If the size description of your tire includes
"ZR" and there are no service
specifications, ask the tire manufacturer in
order to find out the maximum speed.
If a service specification is available, the
maximum speed is limited according to the
speed rating in the service specification.
Example: 245/40 ZR 18 97 Y. In this
example, "97 Y" is the service specification.
The letter "Y" represents the speed rating
and the maximum speed of the tire is
limited to 186 mph (300km/h).
R Every tire that has a maximum speed of
more than 186 mph (300 km/h) must have
a "ZR" in the size description and the
service specification must be given in
parentheses. Example:
275/40 ZR 18 (99 Y). The speed rating "(Y)"
indicates that the maximum speed of the
tire is over 186 mph (300 km/h). Ask the tire manufacturer about the maximum
speed.
All-weather tires and winter tires Index Speed rating
Q M+S
4 up to 100 mph (160 km/h)
T M+S
4 up to 118mph (190 km/h)
H M+S
4 up to 130mph (210 km/h)
V M+S
4 up to 149 mph (240 km/h)
i
Not
all tires with the M+S marking provide
the driving characteristics of winter tires.
In addition to the M+S marking, winter tires
also have the i snowflake symbol on
the tire wall. Tires with this marking fulfill
the requirements of the Rubber
Manufacturers Association (RMA) and the
Rubber Association of Canada (RAC)
regarding the tire traction on snow. They
have been especially developed for driving
on snow.
An electronic speed limiter prevents your
vehicle from exceeding the following speeds:
R all vehicles (except AMG vehicles):
130 mph (210 km/h)
R AMG vehicles: 155 mph (250 km/h)
R AMG vehicles with Performance Package
(Wagon): 174 mph (280 km/h)
R AMG vehicles with Performance Package
(Sedan): 186 mph (300 km/h)
The speed rating of tires mounted at the
factory may be higher than the maximum
speed that the electronic speed limiter
permits.
Make sure that your tires have the required
speed rating, e.g. when buying new tires. The
required speed rating for your vehicle can be
found in the "Tires" section ( Y page 389).
Further information about reading tire data
can be obtained from any qualified specialist
workshop.
4 Or M+S i for winter tires.380
All about wheels and tires
Wheels and tires

Useful information ............................
404
Information regarding technical
data .................................................... 404
Genuine Mercedes-Benz parts ......... 404
Warranty ............................................ 405
Identification plates .........................405
Service
products and filling capaci-
ties ..................................................... 406
Vehicle data ...................................... 414 403
Technical data

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible.
Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 25).Information regarding technical data
G
WARNING
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions

included in your vehicle literature
portfolio. You may otherwise not receive all
necessary safety information and warning for
the operation of your vehicle.
i The data stated here specifically refers to
a vehicle with standard equipment. Consult
an authorized Mercedes-Benz Center for
the data for all vehicle variants and trim
levels. Genuine Mercedes-Benz parts
G
WARNING
Driving safety may be impaired if non-
approved parts, tires and wheels or safety-
relevant accessories are used.
This could lead to malfunctions in safety-
relevant

systems, e.g. the brake system. This
could cause you to lose control of your vehicle
and cause an accident.
For this reason, Mercedes-Benz recommends
that you use genuine Mercedes-Benz parts or
parts of equal quality. Only use tires, wheels and accessories that have been specifically
approved for your vehicle.
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality

as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning
Devices, as well as control units and
sensors for these restraint systems, may be
installed in the following areas of your
vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint
systems.
Have aftermarket accessories installed at
a qualified specialist workshop.
Genuine Mercedes-Benz parts are subject to
strict quality control. Each part has been
specially developed, manufactured or
selected for Mercedes-Benz vehicles and
fine-tuned for them. Only genuine Mercedes-
Benz parts should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All Mercedes-Benz Centers maintain a supply
of genuine Mercedes-Benz parts for
necessary service and repair work. In
addition, strategically located parts delivery
centers provide quick and reliable parts
service. 404
Genuine Mercedes-Benz parts
Technical data

Always specify the vehicle identification
number (VIN) (
Y page 405) and the engine
number
(Y page 406) when ordering genuine
Mercedes-Benz parts. Warranty
Your
vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts
in accordance with the following warranty
terms and conditions:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control System Warranty
R State warranty enforcement laws (Lemon
Laws)
Replacement parts and accessories are
covered by the Mercedes-Benz Parts and
Accessories warranties. These are available
at any authorized Mercedes-Benz Center.
i If you lose the Service and Warranty
Information booklet, contact an authorized
Mercedes-Benz Center to arrange a
replacement. It will be mailed to you. Identification plates
Vehicle identification plate with
vehicle identification number (VIN)
X
Open the driver's door.
You

will see vehicle identification plate :. Example: vehicle identification plate (USA only)
Example: vehicle identification plate (Canada only)
;
VIN
= Paint code
i The data shown on the vehicle
identification plate is used only as an
example. This data is different for every Identification plates
405
Technical data Z

vehicle and can deviate from the data
shown here. You can find the data
applicable to your vehicle on the vehicle's
identification plate.
VIN
X
Slide the right-hand front seat to its
rearmost position.
X Fold floor covering : upwards.
You will see VIN ;.
The VIN can also be found in the following
locations:
R on the lower edge of windshield
(Y page 406)
R on the vehicle identification plate
(Y page 405) Engine number
:
Emission control information plate,
including the certification of both federal
and Californian emissions standards
; Engine number (stamped into the
crankcase)
= VIN (on the lower edge of the windshield) Service products and filling
capacities
Important safety notes
G
WARNING
Comply with all valid regulations with respect
to handling, storing and disposing of service
fluids. Otherwise, you could endanger
persons or the environment.
Keep service fluids out of the reach of
children.
For health reasons, you should prevent
service
fluids from coming into direct contact
with your skin or clothing.
If a service fluid is swallowed, contact a
physician immediately. H
Environmental note
Dispose of service products in an
environmentally responsible manner.
Service products include the following:
R Fuels (e.g. gasoline, diesel)
R Exhaust gas aftertreatment additives, e.g.
DEF406
Service products and filling capacities
Technical data