keyless MERCEDES-BENZ E-Class WAGON 2013 W212 User Guide

Problems with the SmartKey
Problem Possible causes/consequences and
M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the % or
& button.
If this does not work:
X Check the SmartKey battery (Y page 81) and replace it if
necessary ( Y page 81).
X Lock ( Y page 86) or unlock ( Y page 86) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock ( Y page 86) or unlock ( Y page 86) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for a long time.
X
Pull the door handle and then turn the SmartKey to position 2
in the ignition lock. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the
SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the % or & button.There is a malfunction with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the

SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the % or & button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 81) and replace it if
necessary ( Y page 81).
X Lock ( Y page 86) or unlock ( Y page 86) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
83
Opening/closing Z

Problem Possible causes/consequences and
M SolutionsYou have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 350).
or
X Jump-start the vehicle (Y page 352).
or
X Consult a qualified specialist workshop. Vehicles without
DIRECT SELECT lever
only:
The engine cannot be
started using the
SmartKey. The steering lock is mechanically blocked.
X
Remove the SmartKey and reinsert it into the ignition lock. While
doing this, turn the steering wheel in both directions. The engine cannot be
started
using KEYLESS-
GO. The SmartKey is in
the vehicle. A door is open. Therefore, the SmartKey cannot be detected as
easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock.84
SmartKey
Opening/closing

Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint
system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or trunk/cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
You

can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 66). X
Pull door handle ;.
If
the door is locked, locking knob : pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. X
To unlock: press button :.
X To lock: press button ;.
If
all the doors are closed, the vehicle locks.
You cannot unlock the vehicle centrally from
the
inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO. Doors
85
Opening/closing Z

X
Pull the trunk lid/tailgate down using
recess :.
X Wagon: allow the tailgate to drop into the
lock.
X If necessary, lock the vehicle with
the & button on the SmartKey
(Y page 79) or with KEYLESS-GO
(Y page 79).
i If a KEYLESS-GO key is detected in the
trunk/cargo compartment, the trunk lid/
tailgate will not lock.
Sedan: the trunk lid then opens again. Opening/closing automatically from
outside
Important safety notes G
WARNING
Ensure that the trunk lid/tailgate is closed
when the engine is running and the vehicle is
in motion. Among other dangers, deadly
carbon monoxide (CO) may enter the vehicle
interior and cause unconsciousness and even
death.
! The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
Opening You can open the trunk lid/tailgate
automatically using the SmartKey or the
handle in the trunk lid/tailgate.
X
Press and hold the F
button on the key
until the trunk lid/tailgate opens.
or
X If the trunk lid/tailgate is unlocked, pull the
handle

of the trunk lid/tailgate and let it go
again immediately ( Y page 88). Closing G
WARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always

keep hands and fingers away from the
trunk opening when closing the trunk lid. Be
especially careful when small children are
around. To stop the closing procedure, do one
of the following:
R Press button F on the SmartKey.
R Press the remote trunk opening/closing
switch (on the driver's door).
R Press the trunk closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull the trunk lid handle.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. Closing button and locking button (example:
Sedan)
:
Closing button
; Locking button
Sedan: on vehicles with the trunk lid remote
closing feature, you can close the trunk lid
automatically. On vehicles with trunk lid
remote

closing feature and KEYLESS-GO, you Trunk/cargo compartment
89
Opening/closing Z

can simultaneously close and lock the trunk
lid.
Wagon: on vehicles with KEYLESS-GO, you
can simultaneously close and lock the
tailgate.
X
To close: press closing button : in the
trunk lid/tailgate.
X To close and lock simultaneously:
Press closing button ; in the trunk lid/
tailgate.
i If you leave a KEYLESS-GO key in the
trunk/cargo compartment, the trunk lid/
tailgate will not lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Keep an eye on the area at the rear end of the
vehicle when operating the trunk lid/tailgate
with
the remote operating switch on the door.
Monitor the entire closing procedure to
ensure that there is no risk of injury to anyone
near the vehicle.
Release the switch on the door to interrupt
the closing procedure.
The remote operating switch can also be used
if the SmartKey has been removed from the
starter switch or the KEYLESS-GO key has
been removed from the vehicle. Never leave
children with no adult supervision in the
vehicle or with access to an unlocked vehicle.
If unsupervised children have access to a
vehicle, it could lead to an accident and/or
serious injury. G
WARNING
Ensure that the trunk lid/tailgate is closed
when
the engine is running and the vehicle is
in motion. Among other dangers, deadly
carbon monoxide (CO) may enter the vehicle
interior and cause unconsciousness and even
death. Opening/closing
X
To open: pull remote operating switch for
the

trunk lid/tailgate : until the trunk lid/
tailgate opens.
X To close (Sedan): press remote operating
switch for trunk lid : until the trunk lid is
closed.
X To close (Wagon): turn the SmartKey to
position 1 or 2 in the ignition lock.
X Press remote operating switch for
tailgate : until the tailgate is closed.
You can open and close the trunk lid/tailgate
from the driver's seat when the vehicle is
stationary and unlocked. Limiting the opening angle of the
tailgate (Wagon)
Important safety notes !
Make
sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Arming You can limit the opening angle of the
tailgate. This is possible in the top half of its
opening range, up to approximately

8 in
(20 cm) before the stop. 90
Trunk/cargo compartment
Opening/closing

X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired
position: press the closing button
(Y page 89) in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing

button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Disarming X
Press and hold the closing button
(Y page 89) in the tailgate until you hear
two short tones. Opening the tailgate from inside the
vehicle (Wagon with a folding bench
seat)
General notes i
Opening dimensions of the trunk lid/
tailgate ( Y page 414).
Opening Inside of tailgate
X
To unlock the tailgate: slide locking
catch ; to the right.
X To open: pull the top of handle :.X
Swing the tailgate upwards.
X To lock the tailgate: slide locking
catch ; to the left. Locking the trunk separately (Sedan)
You
can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
X Close the trunk lid.
X Take the mechanical key out of the
SmartKey (Y page 80). 1
Basic position
2 Locking
X Insert the mechanical key into the trunk lid
lock as far as the stop.
X Turn the mechanical key clockwise from
position 1 to position 2.
X Remove the mechanical key.
X Insert the mechanical key into the
SmartKey. Unlocking the trunk (Sedan)
! The trunk lid swings upwards when
opened.

Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered ( Y page 75). Trunk/cargo compartment
91
Opening/closing Z

X
Take the mechanical key out of the
SmartKey (Y page 80).
X Insert mechanical key ; into the opening
in paneling :.
X Turn mechanical key ; 90° clockwise.
X Push mechanical key ; in the direction of
the arrow and open the tailgate. Side windows
Important safety notes
G
WARNING
When opening or closing the door windows,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The door windows are equipped with
automatic

operation and the anti-entrapment
feature. If in automatic mode a door window
encounters an obstruction that blocks its
path, the anti-entrapment feature will stop the
door window and open it slightly.
The door windows operate differently when
the switch is pulled. See the "Problems with
door windows" section for details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
If a door window encounters an obstruction
that blocks its path in a circumstance where
you are closing the windows by pressing and
holding the & button on the SmartKey or
by pressing and holding the lock button
(vehicles with KEYLESS-GO) on an outside
door handle, the anti-entrapment feature will
not operate.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the door window
opening. G
WARNING
Do not keep any part of your body up against
the
window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window. Opening and closing the side
windows
The

switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the SmartKey to position 1
or 2 in the
ignition lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows

after you switch off the engine or Side windows
93
Opening/closing Z

remove the SmartKey. This function is
available for up to five minutes or until the
driver's
or front-passenger door is opened.
i When the override feature for the side
windows is activated ( Y page 66), the side
windows cannot be operated from the rear. Convenience opening
General notes You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to
carry out the following functions
simultaneously:
R
unlock the vehicle
R open the side windows
R open the sliding sunroof or the panorama
roof with power tilt/sliding panel and the
roller sunblinds
R switch on the seat ventilation for the
driver's seat
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
Convenience opening X
Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the % button until the
side
windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel are in the desired position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first.
X Press and hold the %
button again until
the panorama roof with power tilt/sliding
panel is in the desired position.
X To interrupt convenience opening:
release the % button. Convenience closing
Important safety notes G
WARNING
When closing the door windows and the
sliding sunroof or panorama roof with power
tilt/sliding panel, make sure that there is no
danger

of anyone being harmed by the closing
procedure.
If potential danger exists, proceed as follows:
R Release the & button to stop the closing
procedure. To open, press and hold the
% button. To continue the closing
procedure after making sure that there is
no danger of anyone being harmed by the
closing procedure, press and hold the
& button.
Vehicles with KEYLESS-GO:
R Release the sensor surface on the outside
door handle to stop the closing procedure.
R Immediately pull on the same outside door
handle and hold firmly. The door windows
and the sliding sunroof or panorama roof
with power tilt/sliding panel will open for
as long as the door handle is held but the
door is not opened.
When you lock the vehicle, you can
simultaneously:
R close the side windows
R close the sliding sunroof or the panorama
roof with power tilt/sliding panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the
roller sunblinds.
Using the SmartKey The SmartKey must be close to the driver's
door handle.
X
Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the & button until the
side
windows and the sliding sunroof or the94
Side windows
Opening/closing

panorama roof with power tilt/sliding
panel are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the & button again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
X To interrupt convenience closing:
release the & button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed.
X
Touch recessed sensor surface : on the
door
handle until the side windows and the
sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
i Make sure you only touch recessed
sensor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Touch recessed sensor surface : on the
door
handle again until the roller sunblinds
of the panorama roof with power tilt/
sliding panel close. X
To interrupt convenience closing:
release

recessed sensor surface : on the
door handle. Resetting the side windows
If
a side window can no longer be closed fully,
you must reset it.
X Close all the doors.
X Turn the SmartKey to position 1
or 2 in the
ignition lock.
X Pull the corresponding switch on the door
control panel until the side window is
completely closed

(Y page 93).
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on the door control panel until the side
window is completely closed

(Y page 93).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. Side windows
95
Opening/closing Z

Adjusting the steering wheel
:
To adjust the steering wheel height
; To adjust the steering wheel position
(fore-and-aft adjustment)
i Further related subjects:
R EASY-ENTRY/EXIT feature
(Y page 112)
R Storing settings
(Y page 116) Steering wheel heating
Activating/deactivating X
Make sure that the SmartKey is in position
2 in the ignition lock.
X To switch on/off: turn the lever in the
direction of arrow : or ;.
Indicator lamp = lights up or goes out.
Vehicles without KEYLESS-GO: when you
remove the SmartKey from the ignition lock,
the steering wheel heating is deactivated. Vehicles with KEYLESS-GO: when you switch
off

the ignition and open the driver's door, the
steering wheel heating is deactivated.
i The steering wheel heating may switch off
temporarily if:
R the temperature of the vehicle interior is
above 86 ‡ (30 †)
R the temperature of the steering wheel is
above 95 ‡ (35 †)
Indicator lamp = remains on.
Problems with the steering wheel
heating If steering wheel heating indicator lamp
=
is
flashing, the steering wheel heating has
switched off automatically. The vehicle's
electrical system voltage is too low because
too many electrical consumers are switched
on.
X Switch off electrical consumers that you do
not need, such as the rear window
defroster or interior lighting.
Once

the battery is sufficiently charged, the
steering wheel heating will switch back on
automatically. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
Make sure that nobody can become trapped
when you activate the EASY-ENTRY/EXIT
feature.
If there is a risk of someone becoming
trapped, stop the adjustment procedure. To
halt the procedure:
R press the steering column adjustment
button.
R press one of the memory function position
buttons.
The steering column stops moving
immediately. 112
Steering wheel
Seats, steering wheel and mirrors