ESP MERCEDES-BENZ E-CLASS WAGON 2020 Owners Manual

%
eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
The eme rgency callcan bemade automatical ly
( / pag e336) ormanuall y(/ page33 7). Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency call
intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin the media display:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall .
% Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster.
Tr igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated af
te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omatic allyinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call.
If no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e. 336
Multimed iasystem

If
an emerg encycallhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely.
Tr igg ering ama nual emer gency call #
Press and hold theSOS buttonintheove r‐
head controlpanel forat lea stone second.
The emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers. R
Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent erser vice prov ider .
R Onthebasis ofthecall, theser vice prov ider
decide swhe ther itis neces saryto cal lre s‐
cue teams and/ orthepolice totheacciden t
sit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
End inganunin tentional emergency call #
Select 0076onthemultifunc tionsteer ing
wheel. Depressbutt onforse veralseco nds.
Data transf eroftheMer cedes- Benzemer‐
ge ncy callsystem
In theeve ntofan automatic ormanua lemer‐
ge ncy callth efo llo wing datais transmit ted, for
ex am ple:
R Vehicle's GPSposition data R
GPS position dataon thero ute(a few
(hun dred meters)be fore theinciden t)
R Direct ion oftra vel
R Vehicle identif ication number
R Vehicle drive type
R Number ofpeop lede term ined tobe inthe
ve hicle
R Whe ther Mer cedes meconnect isavailable
or not
R Whe ther theemer gency callwa sinitiat ed
manually oraut omatically
R Time oftheacciden t
R Languag ese tting onthemultimedia system
Dat atra nsmit tedis vehicle information. Foran y
qu estion sabout thecollect ion,useand shar ing
of theeCall system data,please contact MBU‐
SA 'sCus tomer Assis tance Center at800-F OR-
MER C.
Fo rCa nada ,plea secont actMBC's Customer
Assis tance Center at1-800-38 7-0100.
Cu stomer requ ests forco veredinf ormation
should besubmitt edvia thesame chann els. Mult
imed iasystem 33
7

The
multimedia connection unitisfound inthe
st ow agecom partment unde rth ear mr estand
has twoUSB ports.
Depen dingontheve hicle's equipment, addi‐
tional USBportscan befound inthestow age
com partment ofthecent ercon sole andinthe
re ar passe nger com partment . #
Con nectth eUSB device totheUSB port.
Pla yable music files arepla yedbac konl yif
th ecor responding mediadisplayis activ ated.
% Use theUSB portidentif iedbyç touse
Ap ple CarPla y™and Android Auto.
% Dep endingontheve hicle equipment ther eis
an additional USBportin there ar passe nger
com partment .Po rts th at arelabeled witha
bat tery symbol canonly beused tocharge
USB devices.
Selec tingatrac kin themed iapla yba ck
Multimedia system:
4 Media
Selecting atrac kby skipping toatrac k #
Toskip backwards orforw ards toa
tr ac k: navig ateup ordown. Sel
ecting atrac kusin gth ecur rent trac klis t #
Select 00D3. #
Select Current TrackList. #
Select atra ck.
Selec tingplaybac kop tions
Multimedia system:
4 Media 5
Z Option s
Pla ying backsimilar trac ks #
Select Play Simi larTra cks.
A trac klist wit hsimilar trac ks iscreat edand
pla yedbac k.
Pla ybac kmode #
Select Random Mode-Current Playlist.
The current trac klist ispla yedin rando m
or de r. #
Select Random Mode-Cu rrent Medium.
All trac ks on theactiv edat ast or ag emedium
ar epla yedin rando morde r. #
Select Norm alTra ckSequ ence.
The current trac klist ispla yedin theor der it
appear son thedat ast or ag emedium. Contr
olling media playbac k
Multimedia system:
4 Media 5
Y Playback Control
A bar withpla ybac kcon trols issho wn. #
Topause playbac k:sel ect and conf irm
Y with thecent ralcon trol elemen t.
The 00CF symbol isdispla yed. #
Toresume playbac k:select andconf irm
Y again withth ecent ralcon trol elemen t.
The 00D0 symbol isdispla yed.
To fast forw ard/r ewind #
Move00CF onthetimeline.
To hide theplaybac kco ntr ols #
Press the0038 button. Vi
deo mode Sw
itchin gto video mode
Multimedia system:
4 Media 5
à Media Sources #
Select adat ast or ag emedium. 34
8
Multimedia system

R
Mark AllEnt ries
R Unmark AllEnt ries
R Delete ThisEntry
R Delete AllEnt ries #
Select anoption. #
Activate Artist &Song Alerts 0073.
The alertis setfo rth ecur rent artis tor trac k.
If amatc his found, apr om ptappear sask ing
whe ther youwish tochang eto thest atio n.
Se tting aspor taler t #
Select Add New Alert.
or #
Select Man ageSports Ale rts. #
Select Select New Alerts.
or #
Select EditAle rts. #
Select ate am from aleague. #
Activate Spo rts Ale rts 0073. Inf
orma tion onSm artFa vo rite sand Tune
St art
St atio nsinthest atio npr ese tscan beadded as
Sm artFa vorite s. Smar tFa vorite sst atio nsare
aut omat icallysa ve dto temp orar yst or ag ein the
bac kground .If yo uch ang eto aSm artFa vorite s
st atio n,youcan repla y,pause oractiv elyskip
fo rw ardor bac kto broadcas tswhic hyo uha ve
missed .If Tu ne Startis act ivat ed and youch ang e
to ano ther Smar tFa vorite sst atio n,themusic
tra ck cur rentl ypl ay ing onthest atio nis aut omat ‐
icall yre star tedfrom thebeginnin gof thetra ck.
Ad ding ach anne lto Smar tFa vo rite s
Multimedia system:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio #
Select theactiv efreq uency band. #
Highlight anent ry. #
Select ¥. #
Select Add Highlighte dCh anne lto Smar t
Favo rites. Ac
tiv atin g/deac tivatin gTu neS tart
Multimedia system:
4 Radio 5
Z Option s5
TuneSt art #
Activate0073 ordeacti vate 0053 thefunc tion.
Contr olling playbac k
Multimedia system:
4 Radio 5
Y Playback Control
Yo ucan pause thepla ybac kof thecur rent sta‐
tio nor skip forw ardor bac kwardin thetimelin e.
This leavesliv emode toacc ess theint ernal tem‐
por aryst or ag e. #
Tofast forw ard/r ewind: turnth econ troller
count er-cloc kwise orcloc kwise/swipe leftor
ri ght ontheto uc hpad. #
Tojum pto thepr ev ious/ne xtsong: press
th econ troller leftor right/swipe leftor right
on theto uc hpad. #
Topause playbac k:sel ect 00CF. #
Toretur nto livemod e:navig ateto theend
of thetimeline. Multimedia
system 363

On-boar
dcom puter:
4 Service 5
Engine OilLevel
Yo uwill see oneof thefo llo wing mess ages on
th emultifunc tiondispla y:
R Measuring Engine OilLevel.. .:measur ement
of theoil leve lis no tye tpo ssi ble. #
Repeat there qu estaf te ra maximu mof 30
minut es'driving.
R Engine OilLevel OKand thebar displa yfo r
indic atingth eoil leve lon themultifunc tion
displa yis green and isbe tween "min" and
"max": theoil leve lis cor rect.
R Engine OilLeve lAdd 1.0land thebar displa y
fo rindica tingtheoil leve lon themultifunc ‐
tion displa yis orang eand isbelo w"min": #
Add1.1 US qt(1l)of engine oil.
R Red uce Engine OilLevel andthebar displa y
fo rindica tingtheoil leve lon themultifunc ‐
tion displa yis orang eand isabo ve"max ": #
Drain offan yex cess engineoilthat has been
added. Todo so, con sult aqu alif ied spec ialist
wo rkshop.
R For Engine OilLevel Switch Ignition On: #
Switc hon theignition tocheckth eengine oil
le ve l.
R Engine OilLeve lSyst emInoperat ive:sensor
fa ulty ornotins erted. #
Consult aqu alif ied spec ialistwo rkshop.
R Engine OilLevel System Currently Unavail.: #
Close thehood.
Re filling engine oil &
WARNIN GRisk ofburnsfrom hotcom‐
ponent partsintheengine compartmen t
Cer tain com pone ntsin theengine compart‐
ment canbevery hot,e.g. theengine, the
ra diat orand partsof theex haus tsy stem. #
Allo wtheengine tocool down and only
to uc hco mp onent partsdescr ibedin
th efo llo wing. &
WARNIN GRisk offire and injuryfrom
eng ineoil
If eng ineoilcom esintocon tact with hot
com ponent partsintheengine compart‐
ment ,it ma yignit e. #
Mak esur eth at no eng ineoilisspille d
ne xt to thefiller open ing. #
Allo wtheengine tocool offand thor‐
oughl yclean theengine oilfrom com po‐
nen tpar tsbef orest ar tin gth eve hicle. *
NO
TEEngi nedama gecau sed byan
inc orrect oil filt er ,inc orrect oil oraddi‐
tiv es #
Donotus eengi neoilsor oil filt er s
whic hdo notcor respond tothespecif i‐
cation sex plicitl ypr escr ibed forth e
ser vice interva ls. #
Donotalt er theengine oiloroil filt er in
or der toachie velong erchang eint erva ls
th an presc ribed. #
Donotuse additiv es. Maint
enanc eand care37
1

#
Allow theengine tocool down and only
to uc hco mp onent partsdescr ibedin
th efo llo wing. &
WARNIN GDang erofburnswhen open‐
ing thehood
If yo uopen thehood when theengine has
ove rheat edordur ing afire intheengine
com partmen t,yo uco uld come intoco ntact
wit hho tga ses orother escaping operating
fl uids. #
Beforeopen ingthehood, allowthe
engine tocool down. #
Intheeve ntofafire intheengine com‐
par tmen t,ke ep thehood closed and
call thefire ser vice. &
WARNIN G‑Ri sk offire and injuryfrom
wind shieldwa sher concen trat e
Wi ndsh ield wa sher concen trat eis highl y
fl ammab le.Itcoul dign ite if it com esinto
con tact with hotengine component partsor
th eex haus tsy stem. #
Mak esur eth at no wind shieldwa sher
concen trat espills outnext to thefiller
open ing. #
Remo vecap 1bytheta b. #
Addwa sher fluid. Ke
eping theair -water duct free #
Keep thear ea between thehood andthe
winds hieldfree ofdepos its,e.g .ice, snow
and leaves. Cleani
ngand care No
teson washing theve hicl ein acar wash &
WARNIN GRisk ofacci dent dueto
re duced braking effect afte rwa shing the
ve hicle
The braking effect isreduced afte rwa shing
th eve hicle. #
Afterth eve hicle hasbeen washed,
br ak ecar efully whilepaying attention to
th etraf fic condi tions untilth ebr aking
ef fect hasbee nful lyrestor ed. 37
4
Maint enance andcare

Cleani
ngand careA voiding paintworkdam age
Mat tefinish
Onlyuse carepr oducts approvedfo rMer cedes-Benz. R
Donotpoli shtheve hicle andalloywheels.
R Onlyuse carwashes that cor respond tothelat estengi‐
neer ingstandar ds.
R Donotuse carwash progr ams withafinal hotwa xtrea t‐
ment.
R Donotus epa int cleane rs,buf fing orpolishi ng prod ucts ,
gl oss preser vers,e.g. wax.
R Alw aysha ve paintw orkre pair scar ried out ataqu alif ied
spec ialistwo rkshop. No
teson cleaning decorativefo ils Obser
vetheno teson matt efinis hcar ein the
ch ap ter"No teson paintw ork/matt efinis hpa int‐ wo
rkcar e"(/ page 377). The yal so app lyto
matt edecor ativefo ils. 37
8
Maint enance andcare

No
teson car eof vehicl epar ts &
WARNIN GRisk ofentr apment ifth e
winds hieldwiper sar eswit ched on while
th ewindshield isbeing cleaned
If th ewindshield wipersar ese tin mo tion
while youar ecle anin gth ewindshield or
wiper blades, youcan betrapped bythe
wiper arm. #
Alw aysswitc hof fth ewindshield wipers
and theignition beforecleanin gth e
winds hieldorwiper blades. &
WARNIN GRisk ofburnsfrom theta il‐
pipe andtailpipe trims
The exhaus tta ilpipe andtailpipe trims can
becom eve ry hot.Ifyo uco me intoco ntact wit
hth ese partsof theve hicle, youco uld
bur nyo urself . #
Alw aysbe par ticular lycareful arou nd
th eta ilpipe andtheta ilpipe trims and
super visechildr enespec iallycloselyin
th is area. #
Allo wvehicle partsto cool down before
to uc hin gth em. Obser
vethefo llo wing informa tion: No
teson cleaning andcareA voiding vehicl edamag e
Wheel s/rims
Usewaterand acid-free whee lclea ners. R
Donotuse acidicwhee lclea nersto remo vebrak edus t.
This could damag ewheel boltsandbrak ecom ponen ts.
R Toavoid corrosion ofthebr ak ediscs andbrak epads, drive
th eve hicle fora fe w min utes afte rclea ning beforepar king
it. The brak ediscs andbrak epa dswarm upand dryout .
Wi ndo ws
Cleanwindowsinside andouts idewithadam pclo thand with
a cle anin gag ent recomme ndedforMer cedes-Benz. Do
notuse dryclo thsor abr asiv eor sol vent-ba sedcleani ng
ag ents tocle an theinside ofwindo ws.
Wi per blades
Foldout thewiper blades andclean them using adam pclo th.D ono tclean thewiper blades tooof ten. 38
0
Ma intena nce and care

No
teson cleaning andcareA voiding vehicl edamag e
Ext erior lighting
Cleanthelenses withawe tsp ong eand mildcle ani ng agent,
e.g .car shampoo. Onl
yuse cleaning agents orcleaning clothsth at aresuit able
fo rpla stic lens es.
AIRP ANEL
Ifth eve hicle isvery dus tyor ther ear esalt deposits inthe
AIR PANEL mechanics, theadjus tmentra ng eof theshutt ersin
th era diat orgrill ma ybe restrict ed.
R Swi tchon theignition ,and theshutt ersopen automati‐
call yaf te rapp roxima tely 12 0seconds .
R Clean thebear ingpoint sof theshutt erswit hapo we r
wa sher . When
usingapo we rwa sher ,maint ainaminimum distance of
11 .8 in(30 cm).
Se nso rs
Cleanthesensor sin thefront and rear bum perand inthe
ra diat orgrill wit hasof tclo thand carsham poo. When
usingapo we rwa sher ,maint ainaminimum distance of
11 .8 in(30 cm).
Re ar vie wcamer a
and 360°Camer a R
Open thecamer aco verwit hth emultimedia sys‐
te m( / page 221) .
R Use cleanwa terand asof tclo thtocle an thecamer alens. Do
notuse apo we rwa sher .
Ta ilpip es
Cleanwithaclean ingagent recomme ndedforMer cedes-
Benz, especiallyin thewint erand afte rwa shing theve hicle. Do
notuse acidic cleaning agents. Maint
enance andcare38
1

Alt
ernati vely,co nsu ltaqu alif ied spe‐
cialis two rkshop.
Ti re swith run-flat charact eristics : #
Obse rveth einf ormation andwarning
no teson MOExt ended tires (run-f lat
tir es). In
theeve ntofaflat tire, thefo llo wing option s
ar eav ailable dependingon your vehicle's equip‐
ment :
R Vehicl eswith MOExt endedtir es: itis pos‐
sibl eto continu eth ejour neyfo ra shor t
per iod oftime. Makesur eyo uobse rveth e
no teson MOExt ended tires (run-f lattires)
(/ page385).
R Vehicl eswith aTIREF ITkit :yo ucan repair
th etir eso that itis poss ibletocontinu eth e
jou rney fora shor tper iod oftime. Todo this,
use theTIREFI Tkit (/ page386).
R Vehicl eswith Mercedes meconne ct:you
can makeacal lfo rbr eakdo wnassi stanc evia
th eov erhead control panel inthecase ofa
br eakdo wn(/ page332). R
Allvehicl es:chang eth ewheel
(/ page428).
% The emer gency sparewheel isonl yav ailable
in cer tain coun tries. No
teson MOExt ended tires (run-fl attire) &
WARNIN GRisk ofacci dent whendr ivi ng
in eme rgency mode
When driving inemer gency mod e,thehan‐
dling charact eristic sar eim pair ed.e.g.when
cor ner ing,when accelerating stro ng lyand
when brakin g. #
Donotexc eed theper missible maxi‐
mum speed forMOExt ended tires. #
Avoid anyabr uptst eer ing and driving
maneuv ersas wellas drivin gove r
obs tacle s(cu rbs, pothol es, off-r oa d).
Thi sap plies, in pa rticular ,to aloaded
ve hicle. #
Stop driving intheemer gency mod eif
yo uno tic e: R
ban gingno ise
R vehicle vibration
R smok ewhic hsmells likeru bber
R con tinuous ESP®
int erve ntio n
R crac ks intireside walls #
Afterdr iving inemerg encymode have
th erims checkedby aqu alif ied spec ial‐
is two rkshop withre ga rd totheir further
use. #
The defective tir emus tbe replaced in
eve rycase . Wi
th MOExt ended tires (run-f lattire), youcan
co ntinue todrive yo ur vehicle evenif th er eis a
tot alloss ofpressur ein on eor mor etir es. How‐
eve r,th etir eaf fect ed mus tno tsho wan ycle arly
vis ible da mag e.
Yo ucan recogni zeMOExt endedtir es by the
MOExt ended marking whichappea rson theside
wa llof thetir e.
Ve hicl eswith tirepr ess uremonit oring sys‐
te m: MOExt endedtires ma yonly beused incon‐ Br
ea kdo wnassist anc e385