maintenance MERCEDES-BENZ E-SEDAN 2014 Owners Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the
instructions and warning notices in this
manual. Ignoring them could result in damage
to the vehicle or personal injury to you or
others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
R Model
R Order
R Country specification
R Availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R Design
R Equipment
R Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2125845100É2125845100{ËÍProCarManuals.com

Index
....................................................... 4Introduction
......................................... 22 At a glance
........................................... 29 Safety
................................................... 39 Opening and closing
...........................81 Seats, steering wheel and mirrors
..107 Lights and windshield wipers
..........127 Climate control
................................. 143 Driving and parking
..........................157 On-board computer and displays
....237 Stowage and features
......................297 Maintenance and care
......................335 Breakdown assistance
.....................351 Wheels and tires
............................... 371 Technical data
................................... 415 Contents
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Bottle holder
...................................... 316
Box (trunk) ......................................... 309
Brake Assist see BAS (Brake Assist System)
Brake fluid
Display message ............................ 260
Notes ............................................. 423
Brake lamps
Display message ............................ 267
Brakes
ABS .................................................. 67
Adaptive Brake Assist ......................71
BAS .................................................. 68
BAS PLUS with Cross-Traffic Assist .68
Brake fluid (notes) .........................423
Display message ............................ 258
Driving tips .................................... 186
High-performance brake system ....187
HOLD function ............................... 202
Important safety notes ..................186
Maintenance .................................. 187
Parking brake ................................ 183
Warning lamp ................................. 287
Breakdown
see Flat tire
Bulbs
see Replacing bulbs C
California Important notice for retail
customers and lessees ....................24
Calling up a malfunction
see Display messages
Car
see Vehicle
Care
360° camera ................................. 346
Carpets .......................................... 349
Car wash ........................................ 342
Display ........................................... 347
Exhaust pipe .................................. 347
Exterior lights ................................ 345
Gear or selector lever ....................347
Interior ........................................... 347
Matte finish ................................... 344
Notes ............................................. 341Paint
.............................................. 344
Plastic trim .................................... 347
Power washer ................................ 343
Rear view camera .......................... 346
Roof lining ...................................... 349
Seat belt ........................................ 348
Seat cover ..................................... 348
Sensors ......................................... 346
Steering wheel ............................... 347
Trim pieces .................................... 348
Washing by hand ........................... 343
Wheels ........................................... 344
Windows ........................................ 345
Wiper blades .................................. 345
Wooden trim .................................. 348
Cargo compartment cover ...............307
Cargo compartment enlargement ...304
Cargo compartment floor .................313
Cargo net Attaching ....................................... 309
Important safety information .........309
Cargo tie down rings .........................306
Car keys see SmartKey
Car wash (care) ................................. 342
CD player/CD changer (on-board
computer) .......................................... 244
Center console Lower section .................................. 35
Lower section (AMG vehicles) ..........36
Upper section .................................. 34
Central locking
Automatic locking (on-board
computer) ...................................... 251
Locking/unlocking (SmartKey) ........82
Changing bulbs
High-beam headlamps ...................137
Turn signals (front) ......................... 138
Child-proof locks
Important safety notes ....................65
Rear doors ....................................... 66
Children
In the vehicle ................................... 60
Restraint systems ............................ 60
Special seat belt retractor ...............63 6
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Uniform Tire Quality Grading
Standards
...................................... 387
Uniform Tire Quality Grading
Standards (definition) ....................393
Unladen weight (definition) ............394
Wear indicator (definition) .............394
Wheel rim (definition) ....................393
see Flat tire
Top Tether ............................................ 64
Towing Important safety guidelines ...........364
Installing the towing eye ................365
Removing the towing eye ...............366
With the rear axle raised ................366
Towing away
With both axles on the ground .......366
Tow-starting
Emergency engine starting ............367
Important safety notes ..................364
Transfer case ..................................... 175
Transmission see Automatic transmission
Transmission position display .........168
Transmission position display
(DIRECT SELECT lever) ......................168
Transporting the vehicle ..................366
Trim pieces (cleaning instructions) .348
Trip computer (on-board computer) 241
Trip odometer Calling up ....................................... 241
Resetting (on-board computer) ......242
Trunk
Emergency release ..........................97
Locking separately ...........................96
Opening/closing (from outside,
HANDS-FREE ACCESS) ....................93
Trunk lid
Display message ............................ 282
Opening dimensions ......................426
Trunk load (maximum) ......................426
Turn signals Changing bulbs (front) ...................138
Display message ............................ 266
Switching on/off ........................... 131
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking .......................90
From inside the vehicle (central
unlocking button) ............................. 89 V
Vanity mirror (in the sun visor) ........317
Vehicle Correct use ...................................... 27
Data acquisition ............................... 28
Display message ............................ 282
Equipment ....................................... 23
Individual settings ..........................249
Limited Warranty ............................. 27
Loading .......................................... 383
Locking (in an emergency) ...............90
Locking (SmartKey) .......................... 82
Lowering ........................................ 400
Maintenance .................................... 24
Parking for a long period ................ 183
Pulling away ................................... 162
Raising ........................................... 397
Reporting problems .........................27
Securing from rolling away ............396
Towing away .................................. 364
Transporting .................................. 366
Unlocking (in an emergency) ...........90
Unlocking (SmartKey) ......................82
Vehicle data ................................... 426
Vehicle data ....................................... 426
Vehicle dimensions ...........................426
Vehicle emergency locking ................90
Vehicle identification number see VIN
Vehicle identification plate ..............416
Vehicle level AIRMATIC ...................................... 204
Vehicle level (display message) .......273
Vehicle tool kit .................................. 352
Video Operating the DVD ......................... 245
VIN ...................................................... 41620
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Have aftermarket accessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) (Y page 416) when ordering
genuine Mercedes-Benz parts. Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible. Bear in mind that your vehicle may
not feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) Introduction
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Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. 24
IntroductionProCarManuals.com

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software. You
should have all work to electrical and
electronic equipment carried out at a qualified
specialist workshop.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g.
a curb or a hole in the road
R a heavy object strikes the undercarriage
or parts of the chassis Introduction
25 ZProCarManuals.com

qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350 In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the Introduction
27 ZProCarManuals.com

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 26).Overview of climate control systems
Important safety notes
Observe the settings recommended on the
following pages. The windows could
otherwise fog up.
To prevent the windows from fogging up:
R switch off climate control only briefly
R switch on air-recirculation mode only
briefly
R switch on the cooling with air
dehumidification function
R switch on the defrost windshield function
briefly, if required
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control can only be operated when
the engine is running. Optimum operation is
only achieved with the side windows and roof
closed.
The residual heat function can only be
activated or deactivated with the ignition
switched off (Y page 154).
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature (Y page 99).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly. i
The integrated filter filters out most
particles of dust and soot and completely
filters out pollen. It also reduces gaseous
pollutants and odors. A clogged filter
reduces the amount of air supplied to the
vehicle interior. For this reason, you should
always observe the interval for replacing
the filter, which is specified in the
Maintenance Booklet. As it depends on
environmental conditions, e.g. heavy air
pollution, the interval may be shorter than
stated in the Maintenance Booklet.
i It is possible that the residual heat
function may be activated automatically an
hour after the SmartKey is removed. The
vehicle is then ventilated for 30 minutes to
dry the automatic climate control. 144
Overview of climate control systemsClimate control
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DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up,
the Check Additive See Operator's
Check Additive See Operator's
Manual
Manual message is shown in the
multifunction display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16
Remaining Starts: 16 message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not refilled, you will subsequently be unable
to start the engine . Refill the DEF tank with
approximately 1 gal (3.8 l) DEF. Have the DEF
tank refilled at a qualified specialist
workshop.
Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact
an authorized Mercedes-Benz Center with
any questions or, if necessary, contact
Roadside Assistance (Y page 24).
If the outside temperature is below 12 ‡
(Ò11 †) it may be difficult to top up. If DEF is
frozen and there is an active warning
indicator, it may not be possible to add DEF.
Park the vehicle in a warmer place, e.g. in a
garage, until DEF has become fluid again. It
will then be possible to add DEF again.
Alternatively, have the DEF tank refilled at a
qualified specialist workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center. Important safety notes on the refilling
procedure DEF is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. It is:
R not poisonous
R colorless and odorless
R not flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may
experience a burning sensation in your eyes,
nose and throat. Coughing and watering of
the eyes are possible.
Do not inhale ammonia vapors. Fill the DEF
tank only in well-ventilated areas.
DEF must not come into contact with your
skin, eyes or clothing and must not be
swallowed. Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the following:
R Rinse DEF from your skin immediately with
soap and water.
R If DEF comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If DEF has been swallowed, rinse your
mouth out immediately. Drink plenty of
water. Seek medical assistance without
delay.
R Change out of clothing contaminated with
DEF immediately.
! Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas
aftertreatment system.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
use a sponge and cold water to clean it. DEF 180
RefuelingDriving and pa
rking
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