MERCEDES-BENZ E320 2003 W211 Owner's Manual

E 320
E 500

Our company and staff congratulate you
on the purchase of your new
Mercedes-Benz.
Your selection of our product is a demon-
stration of your trust in our company
name. Further, it exemplifies your desire to
own an automobile that will be as easy as
possible to operate and provide years of
service.
Your Mercedes-Benz represents the ef-
forts of many skilled engineers and crafts-
men. To help assure your driving pleasure,
and also the safety of you and your passen-
gers, we ask you to make a small invest-
ment of time:


Please read this manual carefully be-
fore putting it aside. Then return it to
your vehicle where it will be handy for
your reference.


Please follow the recommendations
contained in this manual. They are de-
signed to acquaint you with the opera-
tion of your Mercedes-Benz.


Please pay attention to the warnings
and cautions contained in this manual.
They are designed to help improve the
safety of the vehicle operator and oc-
cupants.
We extend our best wishes for many miles
of safe, pleasurable driving.
Mercedes-Benz USA, LLC
A DaimlerChrysler Company

Contents
Introduction.......................................... 9
Product information ................................ 9
Operator’s Manual ............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles .......... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 12
Operating your vehicle outside
the USA or Canada......................... 13
Where to find it .................................... 14
Symbols ............................................... 15
Operating safety .................................. 16
Proper use of the vehicle ............... 16
Problems with your vehicle .................. 17
Reporting safety defects...................... 18
Reporting safety defects ................ 18
At a glance.......................................... 19
Cockpit ................................................. 20
Instrument cluster ................................ 22
Multifunction steering wheel ................ 24
Center console ..................................... 25
Upper part ...................................... 25
Lower part ...................................... 26
Overhead control panel ........................ 27
Door control panel................................ 28Getting started................................... 29
Unlocking ............................................. 30
Unlocking with the SmartKey.......... 30
Unlocking with KEYLESS-GO* ......... 32
Adjusting .............................................. 34
Seats............................................... 34
Steering wheel ................................ 37
Mirrors ............................................ 38
Driving .................................................. 40
Fastening the seat belts.................. 40
Starting the engine ......................... 43
Switching on headlamps ................. 46
Turn signals and high beam ............ 46
Windshield wipers ........................... 47Problems while driving.................... 48
Parking and locking .............................. 50
Parking brake ................................. 50
Switching off headlamps................. 51
Turning off the engine ..................... 51
Safety and Security........................... 55
Occupant safety ................................... 56
Airbags ........................................... 57
Seat belts ....................................... 61
Children in the vehicle .................... 65
Blocking of rear door window
operation ........................................ 71
Panic alarm .......................................... 72
Activating........................................ 72
Deactivating.................................... 72
Driving safety systems ......................... 73
ABS ................................................. 73
BAS ................................................. 74
ESP ................................................. 75
The SBC brake system .................... 77
Anti-theft systems ................................ 81
Immobilizer ..................................... 81
Anti-theft alarm system .................. 82
Tow-away alarm .............................. 82

ContentsControls in detail............................... 85
Locking and unlocking ......................... 86
Keys ............................................... 86
SmartKey with KEYLESS-GO*......... 89
Opening the doors from the inside . 93
Opening the trunk from the inside.. 94
Opening the trunk .......................... 96
Closing the trunk ............................ 96
Trunk lid emergency release .......... 97
Separately locking the trunk .......... 98
Separately unlocking the trunk ...... 99
Automatic central locking .............. 99
Locking and unlocking from
the inside ..................................... 100
Seats.................................................. 102
Easy-entry/exit feature* .............. 102
Head restraints............................. 103
Multicontour seat* ....................... 104
Dynamic driving seat* .................. 105
Heated seats* .............................. 107
Seat ventilation* .......................... 108
Memory function................................ 109
Storing positions into memory ..... 110
Recalling positions from memory . 110
Storing parking position ............... 111Lighting.............................................. 112
Exterior lamp switch..................... 112
Combination switch ..................... 115
Hazard warning flasher ................ 115
Interior lighting............................. 116
Door entry lamps ......................... 117
Trunk lamp ................................... 117
Instrument cluster ............................. 118
Instrument cluster illumination .... 118
Coolant temperature display ........ 119
Trip odometer .............................. 119
Tachometer .................................. 120
Outside temperature indicator ..... 120
Control system .................................. 121
Multifunction display .................... 121
Multifunction steering wheel ........ 122
Menus .......................................... 124
Standard display menu ................ 126
AUDIO menu ................................ 126
NAVI* ........................................... 128
Distronic* menu........................... 128
Malfunction memory menu .......... 129
Settings menu .............................. 130
Trip computer menu ..................... 145
TEL menu* ................................... 147
Automatic transmission ..................... 151One-touch gearshifting ................ 152
Gear ranges ................................. 153
Gear selector lever position ......... 154
Program mode selector switch .... 155
Accelerator position ..................... 156
Emergency operation
(Limp home mode) ....................... 156
Good visibility .................................... 157
Rear view mirror .......................... 157
Headlamp cleaning system* ........ 158
Sun visors .................................... 158
Rear window sunshade* .............. 160
Roller sunblind* in the rear doors 161
Climate control .................................. 162
Setting the temperature............... 165
Adjusting air distribution .............. 166
Adjusting air volume .................... 166
Defrosting .................................... 167
Air recirculation mode.................. 167
Rear window defroster ................. 169
Deactivating the climate
control system ............................. 170
Air conditioner ............................. 170
Residual heat and ventilation* ..... 171
Automatic climate control* ............... 172
Setting the temperature............... 176

Contents
Adjusting air distribution .............. 177
Adjusting air volume .................... 177
Defrosting .................................... 178
Air recirculation mode.................. 178
Charcoal filter .............................. 180
Rear window defroster ................. 180
Air conditioner ............................. 181
Residual heat and ventilation ....... 182
Rear air conditioning .................... 182
Power windows.................................. 184
Opening and closing the windows 184
Synchronizing power windows ..... 186
Sliding/pop-up roof* ......................... 187
Opening and closing the slid-
ing/pop-up roof* ......................... 187
Synchronizing the
sliding/pop-up roof ...................... 189
Panorama sliding/pop-up roof*......... 190
Panorama sliding/pop-up roof* ... 190
Solar panel* ................................. 193
Driving systems ................................. 194
Cruise control .............................. 194
Distronic* .................................... 197
AIRMATIC DC (Dual Control)* ...... 209
PARKTRONIC system* ................. 212
Loading.............................................. 216Roof rack ...................................... 216
Ski sack* ...................................... 216
Split rear bench seat*................... 219
Folding front passenger seat* ...... 222
Expanding the cargo area* ........... 223
Loading instructions ..................... 224
Cargo tie-down rings ..................... 225
Useful features ................................... 226
Interior storage spaces ................. 226
Ashtrays........................................ 231
Cigarette lighter ............................ 232
12-V socket* ................................ 232
Heated steering wheel* ................ 233
Telephone* ................................... 233
Tele Aid* ....................................... 234
Garage door opener ...................... 243
Operation.......................................... 247
The first 1000 miles (1500km) ........... 248
Driving instructions ............................ 249
Drive sensibly – save fuel.............. 249
Drinking and driving ...................... 249
Pedals ........................................... 249
Power assistance .......................... 250
Brakes........................................... 250Driving off ..................................... 252
Parking ......................................... 252
Tires.............................................. 252
Aquaplaning .................................. 253
Tire traction .................................. 253
Tire speed rating ........................... 254
Winter driving instructions ............ 254
Standing water ............................. 255
Passenger compartment............... 255
Traveling abroad ........................... 255
Control and operation of radio
transmitter.................................... 256
Catalytic converter ....................... 256
Emission control ........................... 257
Coolant temperature .................... 258
At the gas station ............................... 259
Check regularly and before
a long trip ..................................... 260
Engine compartment .......................... 261
Hood ............................................. 261
Engine oil ...................................... 262
Transmission fluid level ................ 264
Coolant level ................................. 264
Battery .......................................... 266
Windshield washer system and
headlamp cleaning system* ......... 267

ContentsTires and wheels ................................ 268
Important guidelines .................... 268
Life of tire ..................................... 269
Direction of rotation ..................... 269
Checking tire inflation pressure ... 269
Rotating wheels............................ 272
Winter driving..................................... 273
Winter tires................................... 273
Block heater (Canada only) .......... 274
Snow chains ................................. 274
Maintenance ...................................... 275
Flexible Service System PLUS (FSS
PLUS) ........................................... 275
Clearing the service indicator....... 275
Service term exceeded................. 276
Calling up the service indicator .... 276
Resetting the service indicator ..... 276
Setting the date for special works 278
Calling up the service data
information ................................... 279
Vehicle care ....................................... 280
Cleaning and care of vehicle ........ 280
Practical hints.................................. 287
What to do if … .................................. 288
Lamps in instrument cluster ........ 288
Lamp in center console ................ 294
Messages in the display ............... 295
Where will I find ...? ........................... 324
First aid kit ................................... 324
Spare wheel ................................. 324
Luggage box ................................. 325
Vehicle tool kit ............................. 326
Unlocking/locking in an emergency .. 327
Unlocking the vehicle ................... 327
Locking the vehicle ...................... 328
Changing batteries ....................... 328
Fuel filler flap emergency release 329
Manually unlocking the
transmission selector lever .......... 330
Opening/closing in an emergency..... 331
Sliding/pop-up roof* or
panorama sliding/pop-up roof* ... 331Replacing bulbs ................................. 332
Bulbs ............................................ 332
Replacing bulbs for front lamps ... 334
Replacing bulbs for rear lamps .... 336
Replacing wiper blades ...................... 337
Replacing wiper blades ................ 337
Flat tire .............................................. 338
Preparing the vehicle ................... 338
Mounting the spare wheel ........... 338
Batteries ............................................ 343
Disconnecting the battery............ 344
Removing the battery................... 344
Charging and reinstalling the
battery ......................................... 344
Reconnecting the batteries .......... 345
Jump starting ..................................... 346
Towing the vehicle ............................. 348
Towing the vehicle ....................... 348
Installing towing eye bolt ............. 350
Fuses ................................................. 352
Fuse box in passenger
compartment ............................... 352

Contents
Technical data................................. 355
Spare parts service ............................ 356
Warranty coverage............................. 357
Loss of Service and Warranty
Information Booklet ..................... 357
Identification labels ........................... 358
Layout of poly-V-belt drive ................. 359
E 320 / E 500 ............................... 359
Engine................................................ 360
Rims and tires.................................... 361
Same-sized tires........................... 361
Minispare wheel ........................... 362
Sport package .............................. 362
Electrical system ............................... 363
Main dimensions ............................... 364
Weights.............................................. 365Fuels, coolants, lubricants etc. ........... 366
Capacities ..................................... 366
Engine oils .................................... 368
Engine oil additives ....................... 368
Air conditioner refrigerant............. 368
Brake fluid..................................... 368
Premium unleaded gasoline .......... 369
Fuel requirements ......................... 369
Gasoline additives......................... 369
Coolants ....................................... 370
Windshield and headlamp washer
system .......................................... 372
Consumer information ........................ 373
Uniform tire quality grading .......... 373
Technical terms............................... 375Index................................................. 381

Contents

9
Product information
Introduction
Product informationPlease observe the following in your own
best interest:
We recommend using Mercedes-Benz orig-
inal parts as well as conversion parts and
accessories explicitly approved by us for
your vehicle model.
We have tested these parts to determine
their reliability, safety and their special
suitability for Mercedes-Benz vehicles.We are unable to make an assessment for
other products and therefore cannot be
held responsible for them, even if in indi-
vidual cases an official approval or authori-
zation by governmental or other agencies
should exist. Use of such parts and acces-
sories could adversely affect the safety,
performance or reliability of your vehicle.
Please do not use them.Mercedes-Benz original parts as well as
conversion parts and accessories ap-
proved by us are available at your autho-
rized Mercedes-Benz Center where you will
receive comprehensive information, also
on permissible technical modifications,
and where proper installation will be per-
formed.

10 IntroductionOperator’s Manual
Operator’s ManualThis Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the in-
structions and warnings contained in this
manual. Ignoring them could result in dam-
age to the vehicle or personal injury to you
or others. Vehicle damage caused by fail-
ure to follow instructions is not covered by
the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
the operation of any equipment, your au-
thorized Mercedes-Benz Center will be
glad to demonstrate the proper proce-
dures.We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore, infor-
mation, illustrations and descriptions in
this Operator’s Manual might differ from
your vehicle.
Optional equipment is also described in
this manual, including operating instruc-
tions wherever necessary. Since they are
special-order items, the descriptions and
illustrations herein may vary slightly from
the actual equipment of your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized Mercedes-Benz
Center will be glad to inform you of correct
care and operating procedures.
The Operator’s Manual and Service Book-
let are important documents and should be
kept with the vehicle.
Service and warranty information
The Service and Warranty Information
Booklet contains detailed information
about the warranties covering your
Mercedes-Benz, including:

New Car Limited Warranty,


Emission System Warranty,


Emission Performance Warranty,


California, Maine, Massachusetts, and
Vermont Emission Control System
Warranty
(California, Maine, Massachusetts, and
Vermont only),


State Warranty Enforcement Laws
(Lemon Laws).