trunk MERCEDES-BENZ E320 2003 W211 Owner's Guide

241 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the CO-
MAND* display to indicate that a
Tele Aid call is in progress.

242 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.Info Services* (except Canada)
Info Services categories include news,
sports, stocks, weather and calendar re-
minders. Choices can be selected via
www.mbusa.com or by calling
1-800-For-MERCedes (1-800-367-6372).
To request Info Services:

Press the SVC button on the
COMAND* system.

Select
SEND NEW REQUEST FOR INFO
SERVICE.
NEW INFO SERVICE REQUEST TRANSMIT-
TED
will appear in the COMAND* dis-
play and call status messages will
appear in the multifunction display.
Once information is available, the mes-
sage NEW INFO RECEIVED! READ LATER
WHEN STOPPED?
will appear.

Select
YES
.

With the vehicle stopped in a safe loca-
tion, press SVC.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

255 Operation
Driving instructions
For more information on winter driving, see
"Winter driving" (
page 273)
Standing water
Passenger compartmentTraveling abroad
Abroad, there is a widely-spread
Mercedes-Benz service network at your
disposal. If you plan to travel into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.
Warning!
G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle in-
terior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the windWarning!
G
The outside temperature indicator is not de-
signed to serve as an ice-warning device and
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
!Do not drive through flooded areas or
water of unknown depth.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry ob-
jects.

266 OperationEngine compartmentBattery
Your vehicle is equipped with two batter-
ies:

Auxiliary battery (located in the engine
compartment).


Main battery (starter and electrical
consumers; located in the trunk).
These batteries should always be suffi-
ciently charged in order to achieve their
rated service life.
If you use your vehicle mostly for short dis-
tance trips, you will need to have the bat-
tery charge checked more frequently.
When replacing batteries, always use bat-
teries approved by Mercedes-Benz.
If you do not intend to operate your vehicle
for an extended period of time, consult an
authorized Mercedes-Benz Center about
steps you need to observe.Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
G
Observe all safety instructions
and precautions when handling
automotive batteries.
A
Risk of explosion
D
Keep flames or sparks away
from battery. Do not smoke.
B
Battery acid is caustic. Do not
allow it to come into contact
with skin, eyes or clothing.
In case it does, immediately
flush affected area with clear
water and seek medical help if
necessary.
E
Wear eye protection.
C
Keep children away.
F
Follow the instructions in this
Operator's Manual.

310 Practical hintsWhat to do if …F
Key recognized
in vehicle!
A KEYLESS-GO* key left in the vehi-
cle was recognized while locking the
vehicle from the outside.

Take the key out of the vehicle.
Key
Visit workshop!
The KEYLESS-GO* system is mal-
functioning.

Visit an authorized Mercedes-Benz Center
as soon as possible.
Key
do not forget key
This display appears (for a maximum
of 60 seconds) if the driver’s door is
opened with the engine shut off and
no key in the starter switch.
This message is only a reminder.

Insert key in the starter switch.
_
Entry position
Do not drive!
Seat, mirrors and steering wheel
have not yet moved to their preset
driving positions.

Wait until the seat, mirrors and steering
wheel have moved to their driving positions.
The message disappears.
Except Canada:;Canada only:!
Release park. brake!
You are driving with the parking
brake set.

Release the parking brake (
page 45).
<
Visit workshop!
The seat belt system is malfunction-
ing.

Visit an authorized Mercedes-Benz Center
as soon as possible.
Ê
Trunk open!
This message will appear whenever
the trunk lid is open.

Close the trunk lid.
Display
Possible cause
Suggested solution

324 Practical hintsWhere will I find ...?
Where will I find ...?First aid kit
The first aid kit is in the storage compart-
ment at the front edge of the front passen-
ger seat.
Pull tab1 upward.

Fold the covering forward.

Remove the first aid kit.
Spare wheel
The spare wheel is located under the trunk
floor.
Lift the trunk floor and engage the han-
dle in the upper edge of trunk.

Remove the luggage box (
page 325).
1Toolkit
Wheel bolt wrench
Jack
2Spare wheelRemoving the spare wheel

Turn luggage bowl counterclockwise.

Remove spare wheel2.
Storing the spare wheel

Place spare wheel2 in wheel well.

Turn luggage bowl clockwise to its stop
to secure the spare wheel.
iCheck expiration dates and contents
for completeness at least once a year
and replace missing/expired items.
!Always lower trunk floor before closing
trunk lid.

325 Practical hints
Where will I find ...?
Minispare wheel
In the case of a flat tire, you may tempo-
rarily use the Minispare* wheel when ob-
serving the following restrictions:

Do not exceed a vehicle speed of
50 mph (80km/h).


Drive to the nearest tire repair facility
to have the flat tire repaired or re-
placed as appropriate.


Do not operate vehicle with more than
one spare wheel mounted.More information can be found in the
"Technical data" section (
page 362).
Luggage box
Remove luggage box
1Fastening clip
2Luggage box
Turn fastening clips1 to the left up-
wards from fastening bolts.

Lift luggage box in the area of the fas-
tening bolts and remove it from trunk.Install luggage box

Insert luggage box into trunk so that
fastening clips are in line with fastening
bolts.

Push front edge of luggage box in direc-
tion of arrow under cover of trunk sill.

Press fastening clips onto fastening
bolts until they lock into place.
Warning!
G
The dimensions of the Minispare* wheel are
different from those of the road wheels. As
a result, the vehicle handling characteristics
change when driving with a Minispare*
wheel mounted.
The spare wheel should only be used tempo-
rarily, and replaced with a regular road
wheel as quick as possible.

327 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
In case of a malfunction in the central lock-
ing system, you can unlock the trunk sepa-
rately (
page 88).
Unlocking the driver’s door
If you are unable to unlock the driver’s
door using the SmartKey, open the door
using the mechanical key.
1Mechanical key locking tab
2Mechanical key

Move locking tab1 in the direction of
the arrow and slide mechanical key2
out of the housing.
3Unlocking
4Locking

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left4.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press button Œor ‹on the
SmartKey.


Insert the key in the starter switch.

328 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
The trunk can no longer be locked with the
key.
Lock and unlock the trunk with the me-
chanical key as follows:Trunk lid lock1Unlocking
2Locking
Insert the mechanical key in the trunk
lid lock.

Turn the key to the left in position1
and hold it in this position.

Pull on the trunk lid handle and lift the
trunk lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the
trunk.

Press the central locking switch in the
cockpit (
page 100).

Check to see whether the locking
knobs on the passenger doors are still
visible. If necessary, push them down
manually.

Lock the driver’s door with the me-
chanical key (
page 327).

Check if the trunk is locked. If neces-
sary lock the trunk with the mechanical
key (
page 98).
Changing batteries
If the batteries in the SmartKey are dis-
charged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an autho-
rized Mercedes-Benz Center.
Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help
immediately.

338 Practical hintsFlat tire
Flat tirePreparing the vehicle
Park the vehicle as far as possible from
moving traffic on a hard surface.

Turn on the hazard warning flashers.

Engage the steering wheel lock in the
straight-ahead position and set the
parking brake.

Move the selector lever toP.

Have any passenger exit the vehicle at
a safe distance from the roadway.
Mounting the spare wheel
Preparing the vehicle
Prepare the vehicle as described under
"Preparing the vehicle" on this page.
Take the spare wheel out of the trunk
(page 324).
Lifting the vehicle

Prevent the vehicle from rolling away
by blocking wheels with wheel chocks
(not included) or other sizable objects.
When changing wheel on a level surface:

Place one chock in front of and one be-
hind the wheel that is diagonally oppo-
site to the wheel being changed.When changing wheel on a hill:

Place chocks on the downhill side
blocking both wheels of the other axle.

Take the two-piece wheel wrench and
the jack out of the trunk (
page 326).
Assemble wheel wrench.
Warning!
G
The jack is designed exclusively for jacking
up the vehicle at the jack take-up brackets
built into either side of the vehicle. To help
avoid personal injury, use the jack only to lift
the vehicle during a wheel change. Never
get beneath the vehicle while it is supported
by the jack. Keep hands and feet away from
the area under the lifted vehicle. Always
firmly set parking brake and block wheels
before raising vehicle with jack.
Do not disengage parking brake while the
vehicle is raised. Be certain that the jack is