MERCEDES-BENZ E350 2010 W212 Owner's Manual

Clearing the maintenance service
indicator message
The maintenance service indicator message
is cleared automatically
R after approximately 10 seconds when you
switch on the ignition
R after approximately 10 seconds when
reaching the service threshold while driving
R after approximately 30 seconds, once the
suggested maintenance service term has
passed
XClearing the maintenance service
indicator message manually: Press
button % or button a on the
multifunction steering wheel.
The standard display appears in the
multifunction display.
Maintenance service term exceeded
If you have exceeded the suggested
maintenance service term, you will see the
following message in the multifunction
display:
Service A Exceeded by XXXXX miles
(km)
Service A Exceeded by XXX days
In addition, a signal sounds when the
message appears.
Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance service.
Calling up the maintenance service
indicator display
i The menu overview can be found on
( Y page 129).
You can call up the maintenance service
indicator display at any time to check when
the next maintenance service is required.
XSwitch on the ignition.
The standard display of the control system
appears ( Y page 129).XPress button = or ; on the
multifunction steering wheel to select the
Serv. menu.XPress button : or 9 to select
ASSYST PLUS .XPress button a on the multifunction
steering wheel to confirm.
The maintenance service indicator display
with the maintenance service deadline
appears in the multifunction display.
i If the battery was disconnected, the days
of disconnection will not be included in the
count shown by the maintenance service
indicator. To arrive at the true maintenance
service deadline, you will need to subtract
these days from the days shown in the
maintenance service indicator message or
maintenance service indicator display.
Resetting the maintenance service
indicator
In the event that the maintenance service on
your vehicle is not carried out at an authorized
Mercedes-Benz Center, you can have the
maintenance service indicator reset.
The automotive maintenance facility carrying
out the maintenance service will find the
information for resetting the maintenance
service indicator in the maintenance-relevant
literature for your vehicle.
Such literature is available at any authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the maintenance service indicator was
reset inadvertently, have an authorized
Mercedes-Benz Center correct it.
Only reset the maintenance service
indicator if the proper maintenance service
has been performed. Not following the
proper maintenance service as described
in the Maintenance Booklet will result in
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engine damage and/or other vehicle
damage not covered by the Mercedes-Benz
Limited Warranty.
Vehicle care
Cleaning and care of the vehicle
Notes
Regular and proper care will help to maintain
the value of your vehicle.
GWarning!
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle’s doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! When cleaning the vehicle, do not use
scouring agents. Never apply strong force
and only use a soft, wet cloth or sponge.
Otherwise you may scratch or damage the
surface to be cleaned.
While in operation, even while parked, your
vehicle is subjected to varying external
influences which, if gone unchecked, can
attack the paintwork as well as the vehicle
underbody and cause lasting damage.
Such damage is caused not only by extreme
and varying climatic conditions, but also by:
R Air pollution
R Road salt
R Tar
R Gravel and stone chipping
To avoid paint damage, you should
immediately remove:
R Grease and oil
R Fuel
R Coolant
R Brake fluid
R Bird droppings
R Insects
R Tree resins etc.
Frequent washing reduces and/or eliminates
the aggressiveness and potency of the above
adverse influences.
More frequent washings are necessary to
deal with unfavorable conditions:
R near the ocean
R in industrial areas (smoke, exhaust
emissions)
R during winter operation
You should check your vehicle from time to
time for stone chipping or other damage. Any
damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody of
the vehicle. A prerequisite for a thorough
check is a washing of the underbody followed
by a thorough inspection. Damaged areas
need to be re-undercoated.
Your vehicle has been treated at the factory
with a wax-base rustproofing in the body
cavities which will last for the lifetime of the
vehicle. Post-production treatment is neither
necessary nor recommended by Mercedes-
Benz because of the possibility of
incompatibility between materials used in the
production process and others applied later.
We have selected vehicle-care products and
compiled recommendations which are
specially matched to our vehicles and which
always reflect the latest technology. You can
obtain Mercedes-Benz approved vehicle-care
products at an authorized Mercedes-Benz
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Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the vehicle-care products recommended
here. In such cases it is best to seek aid at an
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references to
Mercedes-Benz approved vehicle-care
products.
Power washer
! Follow the instructions provided by the
power washer manufacturer on
maintaining a distance between the vehicle
and the nozzle of the power washer.
Never use a round nozzle to power-wash
tires. The intense jet of water can result in
damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving across
the surface. Do not aim directly at electrical
parts, electrical connectors, seals, or other
rubber parts.
i Vehicles with KEYLESS-GO:
If a door handle is hit by a strong jet of
water, and a SmartKey is within
approximately 3 ft (1 m) of the vehicle, it
could be inadvertently locked or unlocked.
Tar stains
Quickly remove tar stains before they dry and
become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
! Affixing stickers, magnets, adhesive tape
or similar materials to painted body
components may damage the paintwork.
Mercedes-Benz approved Paint Care should
be applied when water drops on the paint
surface do not “bead up”. This should
normally be done every 3 to 5 months,
depending on the climate and washing
detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface shows
signs of embedded dirt (i.e. loss of gloss).
Do not apply any of these products or wax if
your vehicle is parked in the sun or if the hood
is still hot.XUse the appropriate MB-Touch-Up Stick for
quick and provisional repairs of minor paint
damage (i.e. chips from stones, vehicle
doors, etc.).
Engine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical components
and connectors from contact with water and
cleaning agents.
Corrosion protection, such as MB
Anticorrosion Wax should be applied to the
engine compartment after every engine
cleaning. Before applying, all control linkage
bushings and joints should be lubricated. The
poly-V-belt and all pulleys should be
protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces of
road salt as soon as possible.
When washing the vehicle underbody, do not
forget to clean the inner sides of the wheels.
i Vehicles with KEYLESS-GO:
If a door handle is hit by a strong jet of
water, and a SmartKey is within
approximately 3 ft (1 m) of the vehicle, it
could be inadvertently locked or unlocked.
Hand-wash
XDo not use hot water or wash your vehicle
in direct sunlight.XOnly use a soft, wet cloth or sponge to
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XOnly use a mild vehicle wash detergent,
such as Mercedes-Benz approved Car
Shampoo.XThoroughly spray the vehicle with a
diffused jet of water.XDo not spray directly towards the
ventilation intake.XUse plenty of water and rinse the sponge
and chamois frequently.XRinse with clean water and dry with a
chamois thoroughly.
Do not allow cleaning agents to dry on the
finish.
Automatic car wash
GWarning!
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function or DISTRONIC
PLUS before the vehicle is washed in an
automatic car wash.
You can have your vehicle washed in an
automatic car wash from the start. Brushless
car washes are preferable.
XTo protect the filter system, activate the air
recirculation mode using button g on
the climate control panel.
! Do not clean your vehicle in an automatic
touchless car wash which uses caustic
spray. Caustic spray will damage the paint
or ornamental moldings.
If the vehicle is very dirty, prewash it before
running it through the automatic car wash.
! Make sure the combination switch is set
to wiper setting $. Otherwise, the rain
sensor could activate and cause the wipers
to move unintentionally. This may lead to
vehicle damage.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
XWhen taking the vehicle through an
automatic conveyor-type car wash:
Make sure the automatic transmission
remains in neutral position N. Observe
instructions, see “Remaining in neutral
position N” ( Y page 117).
When leaving the automatic car wash, make
sure the mirrors are folded out.
After running the vehicle through an
automatic car wash, wipe any wax off of the
windshield and the wiper blade inserts. This
will prevent smears and reduce wiping noise
which can be caused by residual wax on the
windshield.
Ornamental moldings
XFor regular cleaning and care of ornamental
moldings, use a damp cloth.
! Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings
may have chrome appearance, they could
be made of anodized aluminum that will be
damaged when cleaned with chrome
cleaner. Instead, use a damp cloth to clean
those ornamental moldings.
For very dirty ornamental moldings of
which you are sure are chrome-plated, use
a chrome cleaner. If in doubt whether an
ornamental molding is chrome-plated,
contact an authorized Mercedes-Benz
Center.
Headlamps, brake lamps, tail lamps,
side markers, turn signal lenses
XUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
! Only use window cleaning solutions that
are suitable for plastic lamp lenses.
Window cleaning solutions which are not
suitable may damage the plastic lamp
lenses of the headlamps. Therefore, do not
use abrasives, solvents or cleaners that
contain solvents.
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Cleaning the driving systems sensorsXSwitch off the ignition.XClean DISTRONIC PLUS/PRE-SAFE® Brake
system sensor cover : by hand.
To clean DISTRONIC PLUS/PRE-SAFE® Brake
system sensor cover : and the bumper area
near sensors ; observe the following:
RUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
RUse a soft, non-scratching cloth.
! If you use a power washer to clean the
sensor covers, observe the following:
RFollow the instructions provided by the
power washer manufacturer.
RMaintain a distance between the sensor
covers and the nozzle of the power
washer.
Cleaning the rear view camera lensXOnly use clean water and a soft, non-
scratching cloth to clean rear view camera
lens :.
Be careful not to apply wax to rear view
camera lens : when waxing the vehicle. If
necessary, remove the wax using the
Mercedes-Benz approved Car Shampoo with
plenty of water.
! Do not clean the camera and the area
around the camera
Rwith a high-pressure cleaner
Rwith a dry cloth and strong pressure
Rwith aggressive cleaning agents
You could otherwise damage the camera.
Cleaning the windshield in front of the
Night View Assist Plus camera
The Night View Assist Plus camera is located
in front of the interior rear view mirror.
GWarning!
Please do not forget that your primary
responsibility is to drive the vehicle. A driver’s
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, stop before trying to
remove window fogging or cleaning the
window in front of the Night View Assist Plus
camera.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
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covering a distance of 44 feet (approximately
14 m) every second.
! Do not clean the lens of the Night View
Assist Plus camera. If the camera lens is
dirty, please contact an authorized
Mercedes-Benz Center.
XUse recessed handle : of camera cover to
swing camera cover downward.
XClean inside of windshield in front of
camera ; with a soft, non-scratching
cloth.
! If you use a windshield cleaning product,
make sure that none of the cleaning
product comes into contact with the lens
of the Night View Assist Plus camera.
XUse recessed handle : of camera cover to
swing camera cover up.
Cleaning the windows and the wiper
blades
! Never open the hood when the wiper arms
are folded forward.
GWarning!
For safety reasons, switch off wipers and
remove SmartKey from starter switch before
cleaning the windshield and/or the wiper
blades. Vehicles with KEYLESS-GO: Make
sure the vehicle’s on-board electronics have
status 0. Otherwise, the wiper motor could
suddenly turn on and cause injury.
! Do not pull on the wiper blade inserts.
They could tear.
XFold the wiper arms forward until they snap
into place.
XClean the windshield and the wiper blade
inserts with a clean cloth and mild
detergent solution.
XUse a soft, clean cloth and a mild window
cleaning solution on all outside and inside
glass surfaces.
An automotive glass cleaner is
recommended.
! Fold the windshield wiper arms back onto
the windshield before turning the SmartKey
in the starter switch or pressing the
KEYLESS-GO start/stop button.
Hold on to the wiper when folding the wiper
arm back. If released, the force of the
impact from the tensioning spring could
crack the windshield.
! To clean the window interior, do not use
a dry cloth, abrasives, solvents or cleaners
containing solvents. Do not touch the
inside of the windows with hard objects
such as an ice scraper or ring. Doing so may
damage the windows.
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Cleaning the panorama roof
The rear part of the tilt/sliding panel has a
protective layer on the inside.
XUse a soft, clean cloth and a mild window
cleaning solution.
An automotive glass cleaner is
recommended.
! Do not use a dry cloth, abrasives, solvents
or cleaners containing solvents. Do not
touch the protective layer with hard objects
such as an ice scraper or ring. Never apply
strong force and only use a soft, non-
scratching cloth when cleaning the rear
part of the tilt/sliding panel.
Otherwise you may scratch or damage the
protective layer.
Light alloy wheels
If possible, clean wheels once a week.
XUse Mercedes-Benz approved Wheel Care,
a soft bristle brush and a strong spray of
water for cleaning the light alloy wheels.
! Only use acid-free cleaning materials.
Acid may cause corrosion or damage the
clear coat.
! The vehicle should not be parked for an
extended period of time immediately after
it has been cleaned. This applies especially
after the wheel rims have been cleaned
with wheel rim cleaner. Wheel rim cleaners
can lead to increased corrosion of the
brake disks and brake pads. Non-approved
wheel cleaners may also damage the wheel
paint if the vehicle is not driven after
cleaning.
Therefore, the vehicle’s brake system
should always be warmed-up before it is
parked after cleaning. Drive your vehicle for
several minutes to allow the brakes to dry.
When applying Mercedes-Benz approved
Tire Care and Mercedes-Benz approved
Wheel Care products, take care not to
spray them on the brake disks.
Plastic and rubber partsXUse a gentle dishwashing detergent or mild
detergent for delicate fabrics as a washing
solution.XWipe with a cloth moistened in a lukewarm
solution.
The surface may temporarily change color.
If this is the case, wait for it to dry.GWarning!
Do not use cleaners or cockpit care sprays
containing solvents to clean the cockpit or the
steering wheel. Cleaners containing solvents
will make the surface porous and vehicle
occupants could suffer serious injuries from
plastic parts coming loose in the event of air
bag deployment.
! Do not use oil, wax or scouring agents.
Otherwise you may scratch or damage the
surface.
Hard plastic trim items
XUse Mercedes-Benz approved Interior Care
on a soft, lint-free cloth and apply with light
pressure.
COMAND display
! You must switch off the COMAND display
and allow it to cool prior to cleaning.
! Do not use any liquids or cleaning agents.
These can damage or even destroy the
COMAND display screen.
XUse a standard microfiber cloth and apply
with light pressure.
Steering wheel and gear selector lever
XWipe with a damp cloth and dry thoroughly
or clean with Mercedes-Benz approved
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CarpetsXUse Mercedes-Benz approved Carpet and
Fabric Care for cleaning the carpets.
Headliner and shelf below rear window
XUse a soft bristle brush or a dry-shampoo
cleaner in case of excessive dirt.
Seat belts
XOnly use clear, lukewarm water and soap.
! The seat belts must not be treated with
chemical cleaning agents. Do not dry the
seat belts at temperatures above 176‡
(80†) or in direct sunlight.
GWarning!
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Upholstery
Using aftermarket seat covers or wearing
clothing that have the tendency to give off
coloring (e.g. when wet, etc.) may cause the
upholstery to become permanently
discolored. By lining the seats with a proper
intermediate cover, contact-discoloration will
be prevented.
GWarning!
Only use seat or head restraint covers which
have been tested and approved by Mercedes-
Benz for your vehicle model.
Using other seat or head restraint covers may
interfere with or prevent
R deployment of the front side impact air
bags
R deployment of the rear side impact air bags
R deployment of the pelvis air bags
R activation of the NECK-PRO active front
head restraints
Contact an authorized Mercedes-Benz Center
for availability.
Leather upholstery
Please note that leather upholstery is a
natural product and is therefore subject to a
natural aging process. Leather upholstery
may also react to certain ambient influences
such as high humidity or high temperature by
showing wrinkles for example.XWipe leather upholstery with a damp cloth
and dry thoroughly or clean with Mercedes-
Benz approved Leather Care.
! To avoid damage to leather upholstery:
R Wipe with light pressure only.
R Do not clean with abrasive cleaning
agents such as scouring milk or powder.
R Do not soak the leather upholstery.
As leather is a natural product, it could
otherwise harden or become porous.
R Exercise particular care when cleaning
perforated leather as its underside
should not become wet.
Wood trims
XOnly use water and a damp cloth to clean
wood trims in your vehicle.
! Do not use solvents like tar remover or
wheel cleaner nor polishes or waxes as
these may be abrasive.
Chrome-plated exhaust tip
Regular cleaning and care of chrome-plated
exhaust tips will help to maintain their shine
and the classy appearance.
XUse Mercedes-Benz approved Chrome
Polishing Paste each time the vehicle has
been washed, especially during the winter.
! Do not use alkaline cleaners such as
wheel cleaners as they could cause
corrosion.
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Vehicle equipment ............................268
Where will I find ...? ..........................268
Vehicle status messages in the
multifunction display .......................272
What to do if … ..................................304
Unlocking/locking manually ...........314
Resetting activated NECK-PRO
active front head restraints .............316
Replacing SmartKey batteries .........317
Replacing bulbs .................................318
Replacing wiper blades ....................322
Flat tire ..............................................323
Bleeding the fuel system (diesel
engine only) .......................................333
AdBlue® (diesel engine only) ...........333
Battery ...............................................336
Jump starting ....................................338
Towing the vehicle ............................340
Fuses ..................................................343
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Vehicle equipment
iThis Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
Where will I find ...?
First aid kit
iCheck expiration dates and contents for
completeness at least once a year and
replace missing/expired items.
The first-aid kit is located in the trunk on the
right-hand side behind the cover.
XTurn the lock clockwise and fold down the
cover.
XLoosen tensioning strap :.
First aid kit ; can be removed.
Vehicle tool kit
The vehicle tool kit is located in the space
underneath the trunk floor.
iVehicles without spare wheel are not
factory-equipped with the tools required for
a wheel change such as a jack or a wheel
wrench. Some tools required for a wheel
change are specific to your vehicle.
Contact an authorized Mercedes-Benz
Center to obtain the tools approved for
your vehicle.
The vehicle tool kit includes:
RCollapsible wheel chock16
RElectric air pump17,18
RFuse chart
RJack16
RPair of gloves16
RProtective wrap17
RTIREFIT kit18
RTowing eye bolt
RWheel wrench16
XOpen the trunk (Y page 81).XLift the trunk floor using floor handle :.16Vehicles with spare wheel only.17E 63 AMG18E 350 BlueTEC (if so equipped)
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