service MERCEDES-BENZ E350 4MATIC 2011 W212 Owner's Manual

Welcome to the world of Mercedes-Benz
Before you drive off, please familiarize
yourself with your vehicle and read this
manual, especially the safety and warning
notices. This will help you to obtain the
maximum pleasure from your vehicle and to
avoid endangering yourself and others.
The equipment or product designation of your
vehicle may vary depending on:
R model
R order
R country specification
R availability
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
You cannot therefore base any claims on the
data, illustrations or descriptions contained
in this manual.
The following are integral parts of the vehicle:
R Operator's Manual
R Brief Instructions 1
R Service Booklet
R Supplements relating to vehicle equipment
Keep these documents in the vehicle at all
times. When you sell the vehicle, always pass
the documents on to the new owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company1 Canada only.2125847081
É2125847081lËÍ
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1, 2, 3 ...
115 V socket ...................................... 294
12 V socket ........................................ 292
4ETS see ETS/4ETS
4MATIC (permanent four-wheel
drive) .................................................. 193
A
ABS (Anti-lock Braking System) Display message ............................ 241
Function/notes ................................ 65
Warning lamp ................................. 265
Accident (notes) ................................ 323
Active Blind Spot Assist Display message ............................ 252
Function/information ....................209
Active Driving Assistance package . 208
Active Lane Keeping Assist Display message ............................ 251
Function/information ....................211
Active light function (display
message) ............................................ 245
Active multicontour seat .................. 107
Active service system see Service interval display
ADAPTIVE BRAKE ................................. 71
Adaptive Highbeam Assist Display message ............................ 246
Switching on/off ........................... 121
Switching on/off (on-board
computer) ...................................... 230
AdBlue ®
Adding ........................................... 167
Display message ............................ 249
Air bags
Display message ............................ 239
Front air bag (driver, front
passenger) ....................................... 39
Important safety notes ....................38
Knee bag .......................................... 40
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................43
Pelvis air bag ................................... 42
Safety guidelines ............................. 37
Side impact air bag ..........................41
Window curtain air bag ....................43
Air-conditioning system
see Climate control
Air dehumidification
Activating/deactivating with
cooling ........................................... 138
Air distribution
Setting ........................................... 140
Air filter (display message) .............. 249
Airflow Setting ........................................... 141
AIRMATIC
Function/notes ............................. 191
Suspension tuning .........................192
Vehicle level .................................. 191
AIRMATIC (display message) ............ 250
AIRMATIC (E 550 and E 550
4MATIC) .............................................. 191
Air nozzles see Air vents .................................. 144
Air pressure
see Tire pressure
Air-recirculation mode
Activating/deactivating .................143
Air vents ............................................. 144
Glove box ....................................... 144
Important safety information .........144
Rear ............................................... 145
Setting the center air vents ...........144
Setting the side air vents ...............144
Alarm system
see ATA
Alertness Assistant
see ATTENTION ASSIST
Ambient lighting (on-board
computer) .......................................... 230
AMG menu (on-board computer) ..... 221
AMG Ride Control sports
suspension (E 63 AMG) ..................... 192
Anti-lock Braking System see ABS
Anti-Theft Alarm system
see ATA
Anti-theft system
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Switching the residual heat
function on/off .............................. 143
Switching the ZONE function on/
off .................................................. 141
Coat hooks ......................................... 283
Cockpit ................................................. 27
Collapsible spare wheel Inflating ......................................... 335
see Emergency spare wheel
Combination switch .......................... 120
Combined cargo cover and net ........ 282
Compass ............................................ 303
Consumption statistics (on-board
computer) .......................................... 220
Convenience closing feature .............. 93
Convenience opening feature ............ 93
Coolant (engine) Checking the level .........................311
Display message ............................ 246
Notes ............................................. 392
Temperature (on-board computer) . 221
Temperature gauge ........................ 216
Warning lamp ................................. 269
Cooling
see Climate control
Cornering light (display message) ... 243
Crash-responsive emergency
lighting ............................................... 124
Cruise control Cruise control lever .......................178
Display message ............................ 255
Function/notes ............................. 177
Cup holder ......................................... 288
Center console .............................. 288
Rear compartment .........................288
Current fuel consumption (on-
board computer) ............................... 220
Customer Assistance Center (CAC) ............................................... 23
Customer Relations Department ....... 23D
Dashboard see Cockpit
Daytime running lamps
Display message ............................ 245
Switching on/off (on-board
computer) ...................................... 230
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 231
Interior lighting (on-board
computer) ...................................... 231
Diesel particle filter .......................... 173
Digital speedometer ......................... 220
DIRECT SELECT lever see Automatic transmission
Display (cleaning instructions) ........ 318
Display messages Brakes ........................................... 241
Calling up (on-board computer) .....234
Clearing (on-board computer) ........234
Driving systems ............................. 250
Engine ............................................ 246
KEYLESS-GO .................................. 260
Lamps ............................................ 243
Safety systems .............................. 235
Service interval display ..................313
SmartKey ....................................... 260
Tires ............................................... 255
Vehicle ........................................... 258
Distance recorder ............................. 220
Distance warning lamp ..................... 270
DISTRONIC PLUS Deactivating ................................... 186
Display message ............................ 254
Displays in the multifunction
display ........................................... 185
Driving tips .................................... 187
Function/notes ............................. 179
Setting the specified minimum
distance ......................................... 185
Warning lamp ................................. 270
Door
Automatic locking ............................ 85
Automatic locking (on-board
computer) ...................................... 231
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Emergency releaseFuel filler flap ................................. 164
Trunk ......................................... 90, 91
Vehicle ....................................... 85, 86
Emergency running mode
Automatic transmission .................162
Emergency spare wheel
Storage location ............................ 325
Stowing .......................................... 326
Emergency tensioning device
Function ........................................... 57
Safety guidelines ............................. 37
Emergency unlocking
Tailgate ............................................ 91
Emissions purification
Service and warranty information ....20
Engine
Irregular running ............................ 153
Starting problems ..........................153
Starting the engine with the key ....151
Starting with KEYLESS-GO .............151
Switching off .................................. 170
Warning lamp Check Engine ..........268
Engine electronics
Malfunction .................................... 153
Engine number .................................. 386
Engine oil Adding ........................................... 310
Checking the oil level ..................... 309
Display message ............................ 248
Lubricant additives ........................391
Notes about oil grades ................... 391
Temperature (on-board computer) . 221
Viscosity ........................................ 391
ESC (Electronic Stability Control)
see ESP ®

ESP ®
(Electronic Stability
Program) Activating/deactivating (AMG
vehicles) .......................................... 70
Activating/deactivating (except
AMG vehicles) .................................. 68
Activating/deactivating (on-
board computer) ............................ 228
AMG menu (on-board computer) ...221
Display message ............................ 235
ETS/4ETS ........................................ 68Important safety information ...........67
Warning lamp ................................. 265
ETS/4ETS (Electronic Traction
System) ................................................ 68
Exhaust check ................................... 172
Exhaust tail pipe (cleaning
instructions) ...................................... 318
Exterior lighting see Lights
Exterior mirrors
Adjusting ....................................... 113
Dipping (automatic) .......................114
Out of position ............................... 114
Storing settings (memory
function) ........................................ 115
Storing the parking position ..........114
Exterior view ........................................ 26
F
First-aid kit ......................................... 323
Flat tire Changing a wheel/mounting the
spare wheel ................................... 331
MOExtended run-flat system .........337
Preparing the vehicle .....................326
Raising the vehicle .........................333
TIREFIT kit ...................................... 327
Floormat ............................................. 304
Folding bench seat (cargo
compartment) .................................... 108
Front fog lamp (display message) ... 244
Fuel Additives ........................................ 389
Notes ............................................. 388
Premium-grade unleaded gasoline . 388
Refueling ........................................ 162
Specifications ................................ 388
Troubleshooting ............................. 166
Fuel consumption
Current (on-board computer) .........220
Notes ............................................. 172
Fuel filler cap (display message) ..... 249
Fuel filler flap Emergency release ........................164
Opening/closing ............................ 164
Fuel filter (display message) ............ 249
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System .......................................... 295
Vehicle remote unlocking ..............299
Mechanical key
Function/notes ................................ 79
Memory card (on-board computer) . 225
Memory function ............................... 115
Menu (on-board computer) AMG ............................................... 221
Assistance ..................................... 227
Audio ............................................. 225
DISTRONIC PLUS ........................... 185
DVD ............................................... 226
Navigation ..................................... 224
Overview of menus ........................219
Service ........................................... 229
Settings ......................................... 229
Telephone ...................................... 226
Trip ................................................ 220
Message memory (on-board
computer) .......................................... 234
Messages see Display messages
Mirrors
Sun visor ........................................ 290
see Exterior mirrors or Rear-view mirror
MOExtended run-flat system ........... 337
MP3 Operating (on-board computer) .....225
see separate operating instructions
Multifunction display ........................ 218
Multifunction steering wheel Operating the on-board computer . 217
Overview .......................................... 30
N
Navigation On-board computer .......................224
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 52
Resetting after being triggered ........53
Night View Assist Plus
Activating/deactivating .................203
Cleaning ......................................... 318
Function/notes ............................. 202
Malfunction .................................... 205
Problem ......................................... 205
Notes on breaking-in a new
vehicle ................................................ 148
O
Occupant Classification System
(OCS) Faults ............................................... 47
Operation ......................................... 43
System self-test ............................... 46
Occupant safety
Children in the vehicle .....................58
System overview .............................. 36
Octane number (fuel) ........................ 388
Odometer ........................................... 220
Off-road 4MATIC .......................................... 193
Oil
see Engine oil
On-board computer
AMG menu ..................................... 221
Assistance menu ........................... 227
Audio menu ................................... 225
Convenience submenu ..................232
Display messages ..........................234
Factory settings ............................. 233
Important safety notes ..................216
Instrument cluster submenu ..........229
Lighting submenu .......................... 230
Message memory .......................... 234
Navigation menu ............................ 224
Operating video DVD .....................226
Operation ....................................... 217
Overview of menus ........................219
Service menu ................................. 229
Settings menu ............................... 229
Standard display submenu ............220
Telephone menu ............................ 226
Trip menu ...................................... 220
Vehicle submenu ........................... 231
Operating system
see On-board computer
Outside temperature
Display ........................................... 217
Overhead control panel
Overview .......................................... 32
Override feature
Rear side windows ...........................64
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Rear-view mirrorAnti-glare (manual) ........................113
Dipping (automatic) .......................114
Rear window blind ............................ 290
Rear window heating Malfunction .................................... 142
Switching on/off ........................... 142
Rear window wiper ........................... 128
Replacing the wiper blade .............. 129
Refueling ............................................ 162
Remote control Programming (garage door
opener) .......................................... 301
Reporting
Malfunctions relevant to safety ........ 23
Reserve fuel
Display message ............................ 249
Warning lamp ................................. 268
Residual heat
Switching on/off ........................... 143
Restraint systems
see SRS
Retaining hook .................................. 281
Reversing lamp (display message) .. 245
Roadside Assistance (breakdown) .... 21
Roller blind see Roller sunblind
Roller sunblind
Opening/closing .............................. 98
Panorama roof with power tilt/
sliding panel ..................................... 98
Rear side windows .........................290
Rear window .................................. 290
Roof carrier ........................................ 287
Roof lining and carpets (cleaning
guidelines) ......................................... 320
Route see Route guidance (on-board
computer)
Route guidance (on-board
computer) .......................................... 224
S
Safety Children in the vehicle .....................58
Child restraint systems ....................59
Occupant Classification System
(OCS) ............................................... 43
Overview of occupant safety
systems ........................................... 36
Safety systems
see Driving safety systems
Seat
Active multicontour seat ................107
Seat belts
Adjusting the driver's and front-
passenger seat belt .........................56
Adjusting the height ......................... 56
Belt force limiters ............................ 57
center rear-compartment seat .........57
Cleaning ......................................... 320
Correct usage .................................. 54
Emergency Tensioning Devices ........ 57
Fastening ......................................... 55
Important safety guidelines .............53
Releasing ......................................... 57
Safety guidelines ............................. 37
Special seat belt retractor ...............61
Switching belt adjustment on/off
(on-board computer) ......................233
Warning lamp ................................. 264
Warning lamp (function) ................... 57
Seat heating
Indicator lamp (Malfunction) ..........111
Seats
Adjusting (electrically) ...................104
Adjusting the 4-way lumbar
support .......................................... 108
Adjusting the head restraint ..........105
Cleaning the cover .........................319
Correct driver's seat position ........102
Important safety notes ..................103
Storing settings (memory
function) ........................................ 115
Switching seat heating on/off .......110
Switching the seat ventilation on/
off .................................................. 111
Seat ventilation
Indicator lamp (Malfunction) ..........111
Sensors (cleaning instructions) ....... 317
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Service interval display .................... 313
Displaying a service message (on-
board computer) ............................ 313
Service menu (on-board computer) . 229
Service products
AdBlue ®
special additives ..............390
Brake fluid ..................................... 392
Capacities ...................................... 387
Coolant (engine) ............................ 392
Engine oil ....................................... 391
Fuel ................................................ 388
Important safety notes ..................386
Notes ............................................. 386
Refrigerant (air-conditioning
system) .......................................... 392
Washer fluid ................................... 393
Settings
Factory (on-board computer) .........233
On-board computer .......................229
SETUP (on-board computer) ............. 221
Shift ranges ....................................... 159
Showing the distance display (on-
board computer) ............................... 227
Side impact air bag ............................. 41
Side marker lamp (display
message) ............................................ 245
Side windows Convenience closing feature ............93
Convenience opening feature ..........93
Important safety information ...........91
Opening/closing .............................. 92
Resetting ......................................... 94
Troubleshooting ............................... 94
Skibag ................................................ 276
Sliding sunroof Important safety information ...........95
Troubleshooting ............................... 99
see Panorama roof with power
tilt/sliding panel
see Tilt/sliding sunroof
SmartKey
Changing the battery .......................80
Changing the programming .............79
Checking the battery .................76, 80
Convenience closing feature ............93
Convenience opening feature ..........93
Display message ............................ 260Important safety notes ....................76
Malfunction ...................................... 82
Starting the engine ........................151
Snow chains ...................................... 176
Socket ................................................ 292
Dashboard ..................................... 293
Rear compartment .........................293
SOS
see mbrace
Spare wheel
Notes/data .................................... 380
Storage location ............................ 325
Stowing .......................................... 326
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 220
Segments ...................................... 217
Setting the unit (on-board
computer) ...................................... 229
SPORT handling mode
Activating/deactivating (AMG
vehicles) .......................................... 69
Warning lamp ................................. 266
SRS (Supplemental Restraint
System) Display message ............................ 237
Introduction ..................................... 36
Warning lamp ................................. 267
Warning lamp (function) ................... 36
Standard display (on-board
computer) .......................................... 220
Starting the engine Important safety notes ..................151
Station
see Radio
Steering (display message) .............. 260
Steering wheel Adjusting (electrically) ...................111
Buttons (on-board computer) ......... 217
Cleaning ......................................... 319
Important safety notes ..................111
Memory function (storing
settings) ......................................... 111
Steering wheel heating ..................112
Storing settings (memory
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Pressure loss warning ....................355
Reached (TIREFIT) ..........................330
Recommended ............................... 352
Tire pressure monitoring system
Function/notes ............................. 357
Restarting ...................................... 359
Warning lamp ................................. 271
Tires
Aspect ratio (definition) .................373
Average weight of the vehicle
occupants (definition) ....................371
Bar (definition) ............................... 371
Characteristics .............................. 371
Checking ........................................ 351
Cleaning ......................................... 352
Definition of terms .........................371
Direction of rotation ......................365
Distribution of the vehicle
occupants (definition) ....................374
DOT, Tire Identification Number
(TIN) ............................................... 370
DOT (Department of
Transportation) (definition) ............371
Flat tire .......................................... 326
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 372
Guidelines to be observed .............351
GVW (Gross Vehicle Weight)
(definition) ..................................... 372
GVWR (Gross Vehicle Weight
Rating) (definition) .........................372
Increased vehicle weight due to
optional equipment (definition) ......372
Kilopascal (kPa) (definition) ...........372
Labeling (overview) ........................367
Load bearing index (definition) ......373
Load index ..................................... 370
Load index (definition) ...................372
Maximum loaded vehicle weight
(definition) ..................................... 372
Maximum load on a tire
(definition) ..................................... 373
Maximum permissible tire
pressure (definition) ....................... 373
Maximum tire load .........................365
Maximum tire load (definition) .......372
Optional equipment weight
(definition) ..................................... 373PSI (pounds per square inch)
(definition) ..................................... 373
Replacing ....................................... 367
Service life ..................................... 351
Sidewall (definition) .......................373
Speed index (definition) .................372
Storing ........................................... 352
Structure and characteristics
(definition) ..................................... 371
Temperature .................................. 366
TIN (Tire Identification Number)
(definition) ..................................... 373
Tire bead (definition) ......................373
Tire pressure (definition) ................373
Tire pressures (recommended) ......371
Tire size (data) ............................... 374
Tire size designation, load-bearing
capacity, speed index ....................368
Tire tread ....................................... 351
Tire tread (definition) .....................373
Total load limit (definition) .............374
Traction ......................................... 366
Traction (definition) .......................373
Tread wear ..................................... 366
Uniform Tire Quality Grading
Standards ...................................... 365
Uniform Tire Quality Grading
Standards (definition) ....................371
Unladen weight (definition) ............372
Wear indicator (definition) .............373
Wheel rim (definition) ....................372
Tires and wheels (important safety
information) ....................................... 350
Top Tether ............................................ 62
Towing Important safety guidelines ...........343
Installing the towing eye ................343
Removing the towing eye ...............344
Transfer case ..................................... 162
Transmission position
display ................................................ 155
Transmission positions .................... 157
Trip computer (on-board
computer) .......................................... 220
Trip odometer Calling up ....................................... 220
Resetting (on-board computer) ......221Index17BA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 17

Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
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Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
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