tow MERCEDES-BENZ EQA SUV 2021 Owner's Manual

The driving
characteristics of your vehicle are
dependent on the distribution of the load within
th eve hicle. You should bear thefo llowing in mind
when loading theve hicle:
R neverex ceed the permissible gross mass or
th e permissible axle loads forth eve hicle
(including occupants).
Information can be found on theve hicle identi-
/cation plate (/ page 349).
R the load must not pr otru de abo vethe upper
edge of the seat backrests.
R always use the partition net when transporting
objects in the load compartment.
R always place the load behind unoccupied
seats if possible.
R secure the load using the tie-down eyes and
distribute the load evenl y.
No tes on driving with a roof load
R Evenly dist ribute thero of load, and place
heavy objects at the bottom. Also comply with
th e no tes on loading theve hicle. R
Drive attentivel y,and avoid suddenly pulling
awa y,braking and steering as well as rapid
cornering.
R When transporting roof loads and when the
ve hicle is fully loaded or fully occupied, select
drive prog rams ; andA. These are
designed tofocus on stability (/ page 158).
% For more information on st owage compart-
ments and st owage areas, please referto the
Digital Owner's Manual. S
S
t
to
o w
w ag
ag e spaces in t
e spaces in t he v
he vehicle int
ehicle int er
erior
ior Ov
Ov
er
ervie
vie w of t
w of t he fr
he front st ow
ont st owag
age com
e com par
partments
tments 1
Stow age spaces in the doors
2 Stow age compartment in the armrest with a
multimedia and USB connection
3 Stow age compartment in the front centre
console with a USB port
4 Glovecompartment 116
116
Seats and st
owing

#
If necessar y,fully insert the seat backrest
head restraints (/ page 107). #
Pull release le ver1.
F
F olding t
olding t he centr
he centr e seat bac
e seat bac kr
kres
est f t forw
orw ar
ards
ds #
Pull release catch 3for seat backrest 2for-
wa rds. #
Foldthe cor responding seat backrest for-
wa rds. F
F
olding bac
olding bac k t
k the r
he r ear seat bac
ear seat bac kr
krest
est &
W
WARNING
ARNING Risk of becoming trapped when
adjusting the seats
When you adjust a seat, you may trap yourself
or a vehicle occupant. #
When adjusting a seat, make sure that
no one has any body parts in the sweep
of the seat. *
N
NOOTE
TE Damage caused bytrapping the
seat belt when folding back the seat bac k-
re st The seat belt could become trapped and
thus
be damaged when the seat backrest is folded
bac k. #
Make sure that the seat belt is not trap-
ped when folding back the seat backrest. #
Movethe driver's or front passenger seat for-
wa rds, if necessar y. #
Foldthe cor responding seat backrest 1back
until it engages.
LeT LeT and r
and r ight seat bac
ight seat bac kr
kres
es ts:
ts: ifth e seat bac k-
re st is not engaged and lo cked in place, the
re d lock veri/cation indicator 2will be visi-
ble.
Centr Centr e seat bac
e seat bac kr
krest:
est: ifth e seat backrest is
not engaged and loc ked in place, there d lock
ve ri/cation indicator 3will be visible. 118
118
Seats and
stow ing

#
T
To secur
o secur e t
e the mobile phone:
he mobile phone: swing lever2
out.
R
R adio eq
adio eq uipment appr ov
uipment appr oval number
al number s f
s for Br
or Br azil
azil
This device operates on a secondary basis, that is
to say it has no pr otection against harmful inter-
fe re nce, not even from the same type of stations,
and must not cause inter fere nce with systems
ope rating on a prima rybasis.
This product is permitted in accordance with the
procedure de/ned in Directive 242/2000 bythe
Brazilian telecommunications agency ANATEL and
meets the applicable tech nical requ irements.
Fu rther information is available on the ANATEL
we bsite. www.anatel.go v.br #
Further information on the declaration of con-
fo rm ity forve hicle components which receive
and/or transmit radio waves. F
F
itting/r
itting/r emo
emoving t
ving t he
he0oor
0oor mats
mats &
W
WARNING
ARNING Risk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. #
T To
o /t:
/t: slide the cor responding seat backwards
and lay the 0oor mat in thefo ot we ll. #
Press studs 1onto holders 2. #
Adjust the cor responding seat. #
T
To r
o r emov
emov e:
e:slide the cor responding seat bac k-
wa rds and pull the 0oor mat o. holders 2. #
Remo vethe 0oor mat. Seats and st
owing
129
129

#
T
To switc
o switc h on t
h on the v
he vehicle:
ehicle: press button 1
twice.
Indicator and warning lamps go on in the
inst rument clus ter.
The vehicle is switched o. again if one of thefo l-
lowing conditions is met:
R you do not start theve hicle within 15 minutes
and the transmission is in position jorthe
electric parking brake is applied.
R you press button 1once. S S
t
tar
ar ting t
ting t he v
he vehicle
ehicle S
S
t
tar
ar ting t
ting t he v
he vehicle wit
ehicle wit h t
h the st
he st ar
art/st
t/st op butt
op butt on
on
R
R eq
eq uir
uir ements:
ements:
R theke y is in theve hicle and is recognised. #
ShiT the transmission toposition jori. #
Depress the brake pedal and press button 1
once.
R The vehicle is star ted.
R The display õappears in the inst ru-
ment displa y:theve hicle can be driven. #
Ifth eve hicle does not start: switch o. non-
essential consumers and press but ton1
once. #
Ifth eve hicle still does not start and the dis-
play message Place the key in the marked
space See Owner's Manual appears inthe
inst rument displa y: starttheve hicle with the
ke y in the mar ked space (emer gency ope ra-
tion mode) (/ page 151).
% You can switch o. theve hicle while driving. To
do this, press button 1for about thre e sec-
onds or bypressing button 1thre e times
within thre e seconds. The transmission shiTs
to neutral iautomaticall y.When you press
button 1again, theve hicle starts again and
yo u can engage drive position hagain. Be
sure toobser vethe saf ety no tes under "Driv-
ing tips" (/ page 152).
Obser veany information rega rding display mes-
sages that can be displ ayed on the inst rument
displa y. S
S t
t ar
ar ting t
ting t he v
he vehicle wit
ehicle wit h t
h the ke
he key in t
y in t hestow
he st owage
age
com
com par
partment (emerg
tment (emerg ency oper
ency operation mode)
ation mode)
If th eve hicle does not start and thePlace the
key in the marked space See Owner's Manual
display message appears in the multifunction dis-
pla y,yo u can start theve hicle in emer gency ope r-
ation mode. Mar
ked space (e xample with cup holder without
co ver) Driving and parking
151 151

#
Open the co ver of the mar ked space 2if
necessar y. #
Make sure that the mar ked space 2is
em pty. #
Remo vetheke y1 from theke yring. #
Place theke y1 inthe mar ked space 2on
th e symbol 3.
The vehicle will start aTer a short time.
When youre mo vetheke y1 from the mar ked
space 2,theve hicle can be driven. For fur-
th er engine starts ho wever,theke y1 must
be located in the mar ked space 2onthe
symbol 3during the entire journe y.#
Have theke y1 checked at a quali/ed spe-
cialist workshop.
If t
If t he v
he v ehicle does no
ehicle does no t st
t start:
art: #
Place theke y1 inthe mar ked space 2and
lea veitth ere. #
Depress the brake pedal and start theve hicle
using the start/s top button.
% You can switch on the po wer supply or the
ve hicle with the start/s top button. Obser
veany information rega rding display mes-
sages that can be displ ayed on the multifunction
displa y. R
R
unning-in not
unning-in not es
es R
In cer tain driving and driving saf ety sy stems,
th e sensors adjust automatically while a cer-
ta in distance is being driven aTer theve hicle
has been deli vered or aTer repairs. Full sys-
te m e.ectiveness is not reached until the end
of this teach-in process.
R Brakepads, brake disks and tyres that are
either new or ha vebeen replaced only achie ve
optimum braking e.ect and grip aTer se veral
hund red kilometres of driving. Compensate for
th ere duced braking e.ect byapplying greater
fo rc eto the brake pedal. N
No
ot
tes on dr
es on dr iving
iving &
W
WARNING
ARNING Risk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. &
W WARNING
ARNING Risk of accident due toincor-
re ct foot we ar
Incor rect foot we ar includes, forex ample:
R shoes with plat form soles 152
152
Driving and parking

When
theve hicle nears an event, ECO Assist will
calculate the optimal speed for minimal energy
consum ption based on the distance and speed.
"Foot o. the accelerator" recommendation 3will
appear on the inst rument displa y.
If yo uta ke your foot o. the accelerator pedal in
good time, there maining segments on the display
will successively turn green until theeve nt sh own
is reached. The driv etra in will be set for minimal
energy consum ption. The vehicle will recuperate
autonomously and thus charge the high-voltage
batter y.
% You can also manually increase or reduce
re cuperation. Ho wever, ECO Assist is availa-
ble only in thehà setting (/ page 156).
If th ere is no response to"Foot o. the accelera-
to r" recommendation 3,the segments will
re main white.
The event will be shown for a short time aTer it
has been passed.
If th eev ent in volves a vehicle in front, all seg-
ments will immediately turn green once there is a
re sponse to"Foot o. the accelerator" prom pt3 . If ECO Assist cann
otidentify a recommendation
fo r adjusting the driving style forth eev ent ahead,
no thing will be displa yed. The system will be pas-
sive.
Syst
Syst em limits em limits
ECO Assist can function even more precisely if
th ero ute is adhered towhen route guidance is
active. The basic function is also available without
active route guidance. Not all information and
tra1c situations can be fore seen. The quality
depends on theav ailable map data.
ECO Assist is only an aid. The driver is responsible
fo rke eping a safe distance from theve hicle in
front, forve hicle speed and for braking in good
time. You must be ready tobrake at all times ir re-
specti veof whe ther the system is active.
The system may be impaired or may not function
in thefo llowing situations:
R Ifth ere is poor visibility, e.g. due toinsu1cient
illumination of thero ad, highly variable shade
conditions, rain, sno w,fog or heavy spr ay.
R Ifth ere is glare, e.g. from oncoming tra1c,
direct sunlight or re0ections. R
Ifth e windscreen is dirty in the vicinity of the
multifunction camera.
R Ifth e multifunction camera is misted up, dam-
aged or obscured.
R Ifro ad signs are hard todetect, e.g. due to
dirt, snow or insu1cient lighting, or because
th ey are obscured.
R Ifth e digital road map of the navigation sys-
te m has incor rect or outdated information.
R If signs are ambiguous, e.g. road signs in road-
wo rks or in adjacent lanes.
R Ifth era dar sensors are dirty or obscured.
R When you drive on roads with steep uphill or
downhill gradients.
R Ifth ere are nar row vehicles in front, such as
bicycles or mo torc yc les. D D
YN
YNAMIC SELECT switch AMIC SELECT switch F
F
unction of t
unction of t he D
he DYN
YNAMIC SELECT switchAMIC SELECT switch Use
theDY NAMIC SELECT switch tochange
between thefo llowing drive prog rams:
(/ page 160). 158
158
Driving and parking

#
Press and hold button 1,2or3 that you
wish toprog ram.
Indicator lamp 40ashes yello w.
% It can take up to20 seconds before the indi-
cator lamp 0ashes yello w. #
Release the pr eviously pressed button.
Indicator lamp 4continues to0ash yello w. #
Point remo tecont rol5 from a distance of
1 cm to8 cm towa rds button 1,2or3. #
Press and hold button 6ofremo tecont rol
5 until one of thefo llowing signals appears:
R Indicator lamp 4lights up green continu-
ousl y.Prog ramming is comple te.
R Indicator lamp 40ashes green. Prog ram-
ming was successful. Additionall y,syn-
ch ronisation of thero lling code with the
door system must be car ried out. #
If indicator lamp 4does not light up or 0ash
gr een: repeat the procedure. #
Release all of the buttons.
% The remo tecont rolfo rth e door drive is not
included in the scope of delivery of thega rage
door opener.
Sync
Sync hr
hronising t
onising t he r
he rolling code
olling code
R
R eq
eq uir
uir ements:
ements:
R The door system uses a rolling code.
R The vehicle must be within range of thega rage
door or door drive. R
The vehicle as well as persons and objects are
located outside thera nge of mo vement of the
door. #
Press the prog ramming button on the door
drive unit.
Initiate the next step within appr oximately
30 seconds. #
Press pr eviously prog rammed button 1,2
or 3 repeatedly until the door closes.
When the door closes, prog ramming is com-
ple ted.
% Please also read the operating instructions for
th e door drive.
T T r
roubleshoo
oubleshoo ting when pr
ting when progr ogramming t
amming t he r
he remo te
emo te
contr
contr ol
ol #
Check if the transmitter frequency of remo te
cont rol5 is suppor ted. #
Replace the batteries in remo tecont rol5. #
Hold remo tecont rol5 atvarious angles from
a distance of 1 cm to8 cm front of the inside
re arview mir ror.Yo u should test every position
fo r at least 25 seconds before trying ano ther
position. 184
184
Driving and parking

#
Hold remo tecont rol5 atthe same angles at
va rious distances in front of the inside rear
view mir ror.Yo u should test every position for
at least 25 seconds before trying ano ther
position. #
Onremo tecont rolsth at transmit only for a
limited period, press button 6onremo te
cont rol5 again before transmission ends. #
Angle the aerial line of thega rage door opener
unit towa rdsth ere mo tecont rol.
% It is possible that older garage doors cannot
be operated using there mo tecont rol in the
inside rearview mir roreve n aTer you ha ve
successfully per form ed the measures descri-
bed abo ve. If this is the case, contact the
HomeLink ®
Hotline.
% Support and additional information on pro-
gramming:
R Onthe HomeLink ®
Hotline on (0) 08000
466 354 65 or +49 (0) 6838 907-277
R Onthe Internet at https://
www.homelink.com Opening or closing t
Opening or closing t he g he gar
arag
ag e door
e door
R
R eq
eq uir
uir ements:
ements:
R The cor responding button is prog rammed to
operate the door. #
Press and hold buttons 1,2or3 until the
door opens or closes. #
If indicator lamp 40ashes yellow aTer
appr oximately 20 seconds: press and hold the
pr ev iously pressed button again until the door
opens or closes.
Clear
Clear ing t
ing the g
he gar
arag
ag e door opener memory
e door opener memory #
Press and hold buttons 1and 3.
Indicator lamp 4lights up yello w. #
If indicator lamp 40ashes green: release
buttons 1and 3.
The entire memory has been dele ted. Electr
Electr
ic par
ic parking br
king br ake
ake F
F
unction of t
unction of t he electr
he electric par
ic parking br
king br ak
ake (appl
e (appl ying
ying
aut
aut omaticall
omaticall y)
y) &
W WARNING ARNING Risk of accident and inju rydue
to leaving children unattended in theve hi-
cle
If ch ildren are leT unattended in theve hicle,
th ey could, in particular:
R open doors, thereby endangering other
persons or road users.
R get out and be struck byoncoming tra1c.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unattended in the
ve hicle. Driving and parking
185
185

Appl
Appl
ying/r
ying/r eleasing t
eleasing t he electr
he electric par
ic parking br
king br ake
ake
manual ly
manually
Appl Appl ying
ying #
Push handle 1.
The red! indicator lamp lights up in the
inst rument clus ter. %
The electric parking brake is only securely
applied if there d! indicator lamp is lit
continuousl y.
R R eleasing
eleasing #
Switch on theve hicle. #
Pull handle 1.
The red! indicator lamp in the inst rument
cluster goes out.
Emerg Emerg ency br
ency br aking
aking #
Press and hold handle 1.
As long as theve hicle is driving, theRelease
parking brake message is displa yed and the
re d! indicator lamp 0ashes.
When theve hicle has been braked toa stand-
still, the electric parking brake is applied. The
re d! indicator lamp lights up in the inst ru-
ment cluster. Inf
Inf
or
ormation on collision det
mation on collision det ection on a park
ection on a parked
ed
v
v ehicle
ehicle If a collision is de
tected when theto w- awa y pro-
te ction is primed on a loc kedve hicle, you will re
ceive a noti/cation in the multimedia system
when you switch theve hicle on.
Yo u will receive information about thefo llowing
points:
R The area of theve hicle that may ha vebeen
damaged.
R The forc e of the impact.
The following situation can lead toinadver tent
activation:
R The par kedve hicle is mo ved, forex ample, in a
two-s tore yga rage.
% Deactivate tow- awa y protection in order to
pr ev ent inadver tent activation. If you deacti-
va te to w-awa y protection, collision de tection
will also be deactivated.
Syst
Syst em limits
em limits
De tection may be restric ted in thefo llowing situa-
tions:
R theve hicle is damaged without impact, for
ex ample, if an outside mir ror is torn o. or the
paint is damaged byakey
R an impact occurs at low speed Driving and parking
187
187

in
the Instrument Display is alw ays updated when
th eve hicle is le vel with the tra1c sign.
If th ere is no speed restriction on an unlimited
str etch ofroad (e.g. on a mo torw ay),th ere com-
mended speed is automatical lyadop ted as the
stored speed. The system uses the speed stored
on an unlimited str etch ofroad as there commen-
ded speed. If you do not alter the stored speed on
an unlimited str etch ofroad, there commended
speed is 130 km/h.
If Ac tive Distance Assist DISTRONIC has been put
into passive mode bypressing the accelerator
pedal, only speed limits which are higher than the
set speed are adop ted.
Obser vethe no tes on driving systems and your
re sponsibility; you may otherwise failto recognise
dangers (/ page 188).
Syst
Syst em limits
em limits
The system limits of Tra1c Sign Assist apply to
th e de tection of tra1c signs (/ page 214).
Speed limits below 20 km/h are not automatical ly
adop tedby the system as the stored speed. Tem-
porary speed restrictions (e.g. for a cer tain time
or due towe ather conditions) cann otbe proper lyde
tected bythe system. The maximum permissi-
ble speed applying toave hicle with a trailer is not
de tected bythe system.
Ad just the speed in these situations. &
W
WARNING
ARNING Risk of accident due toActive
Speed Limit Assist ada pting theve hicle's
speed
The speed adop tedby Active Speed Limit
Assist may be too high or incor rect in some
individual cases, such as:
R at speed limits below 20 km/h
R inwe t conditions or in fog
R when towing a trailer #
Ensure that the driven speed complies
with tra1c regulations. #
Adjust the driving speed tosuit cur rent
tra1c and weather conditions. F F
unction of r
unction of r out
out e-based speed adapt
e-based speed adapt ation
ation
When Active Distance Assist DISTRONIC is acti va-
te d, theve hicle speed will be adap ted accordingly
to thero ute events ahead. Depending on the drive prog
ram selected, theve hicle neg otiates a route
ev ent ahead in an economical, comfor table or
dynamic manner. When thero ute event has been
passed, theve hicle accelerates again tothe
stored speed. The set distance totheve hicle in
front, vehicles de tected ahead and speed restric-
tions ahead are take n into account.
Yo u can activate and deactivate route-based
speed adap tation in the multimedia system
(/ page 205).
The following route events are take n into account:
R Bends
R T-junctions, roundabouts and toll stations
R Turns and exits
R Tra1c jams ahead (only with Live Tra1c Infor-
mation )
% When theto ll station is reached, Active Dis-
ta nce Assist DISTRONIC ado ptsth e speed as
th e stored speed.
Also, the speed is reduced if the turn signal indi-
cator tochange lanes is switched on and one of
th efo llowing situations is de tected:
R Turning o. at junctions 204 204
Driving and parking