phone MERCEDES-BENZ EQA SUV 2021 Service Manual

th
e emer gency call and faster transfer of the
accident data.
Measu resfo rre scue, reco very or towing away
can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is only transfer redto the public
coordination centre with the appr oval of the
cus tomer.
In theev ent of an automatically triggered
emer gency call in which there is no voice con-
ta ct, the accident data is transmitted immedi-
ately tothe public emer gency call centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the 112 emer gency
call is ca rried out automaticall y.Ov Ov
er
ervie
vie w of emerg
w of emerg ency call syst
ency call syst ems
ems Bo
th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. They help locate an acci-
dent site in places that are di1cult toaccess. Bo
th emer gency call systems can initia tean emer-
ge ncy call automatically (/ page 287) or man-
ual ly ( / page 288).
Only make emer gency calls if you or others are in
need of rescue. Do not make an emer gency call in
th eev ent of a breakdown or a similar situation.
Messag
Messag es on t
es on the display
he display
The following message s appear inthe display of
bo th emer gency call systems:
R SOS NOT READY: theve hicle is not switched
on or the emer gency call system is malfunc-
tioning. This does not necessarily indicate
comple tefailure of the emer gency call system.
Eme rgency calls call still be transmitted.
The display only refers to theve hicle and does
not take account of theav ailability of mobile
phone networ ksand the Mercedes-Benz emer-
ge ncy call centre.
The functional readiness of the emer gency call
system on theve hicle can be seen when the
SOS NOT READY displaydisappears once the
ve hicle is switched on. R
G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency call
system (e.g. a fault with the speaker, micro-
phone, airbag, SOS button), a cor responding
message appears on the inst rument displa y. T T
r
r igg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
Bo th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) automatically initia tean emer gency call
aTer:
R Activation of there straint systems su chas air-
bags or seat belt tensioners aTer an accident
The eme rgency call has been made:
R Avo ice connection is established with the
emer gency call centre. MBUX multimedia system
287
287

R
A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 or an app ro-
priate local emer gency call number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci-
dent site. R
If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
ering a manual emerg
ing a manual emerg ency call
ency call #
T To use t o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: pressthe SOS button at least one
second long (/ page 276). #
T
T o use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
vo ice commands .
The emer gency call has been made:
R Avo ice connection is established with an
emer gency call centre.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall re
scue teams and the police tothe accident
site.
R A message with accident data is transmitted
tothe emer gency call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the media displa y. #
Dial the 112 emer gency number or the appro-
priate local emer gency call number on your
mobile phone. Emerg Emerg
ency call syst
ency call syst em dat
em data tr
a transmission
ansmission Fo
r bo th th e Mercedes-Benz emer gency call sys-
te m as well as the 112 emer gency call system (EU
eCall) data is trans ferred tothe Mercedes-Benz
emer gency call centre or the public emer gency
services call centre.
Depending on the emer gency call system
(/ page 285) activated di.erent data is transmit-
te dto the appropriate emer gency call centre. 288 288
MBUX multimedia system

Symbol
Symbol
DesignationF
Designation Function
unction
Z SettingsS electtomake settings.
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
2 Full screen Selecttoswitch tofull sc reen mode. The
following functions and settings are available
in the media menu:
R Connecting extern al data storage media with
th e multimedia system (e.g. using USB or
Blue tooth ®
)
R Playing ba ckaudio or video /les
R Streaming online music A
A
ut
ut hor
hor ising a Blu et
ising a Bluet ooth
oo th®
®
audio de
audio de vice f
vice for media
or media
pla
pla yback
yback R
R
eq
eq uir
uir ements:
ements:
R Bluetoo th®
is activated on the multimedia sys-
te m and audio equipment.
R The audio equipment supports the Blue tooth ®
audio pro/les A2DP and AVRC P.
R The audio equipment is "visible" forot her devi-
ces. Multimedia system:
4 © 5
Media 5
Bluetooth 5
ª
Wi th Blue tooth ®
audio, you can play back music
/les from an extern al data storage medium, e.g.
yo ur smartphone, using the MBUX multimedia
system. #
Toplay back audio /les using the multimedia
system, authorise theex tern al data storage
medium on the MBUX multimedia system.
A
A ut
ut hor
hor ising a ne
ising a ne w Bluet
w Bluetooth
oo th®
®
audio de
audio de vice
vice #
Select Connect new device . MBUX multimedia system
293
293

#
Select an audio device.
Authorisation starts. A code is displa yed on
th e multimedia system and on the mobile
phone. #
Ifth e codes are identical, con/ rmonthe
audio equipment. #
Select Only as Bluetooth audio device .
The Blu etoo th®
audio equipment is connected
with the multimedia system.
Connecting pre
Connecting pre viousl viously aut
y author
horised Bluet
ised Bluet ooth
oo th®
®
audio eq
audio eq uipment
uipment #
Select a Blu etoo th®
audio device from the list.
The connection is being established. Ov
Ov
er
ervie
vie w of t
w of t he symbols and functions in t
he symbols and functions in t he r
he radio menu
adio menu Symbol
Symbol
DesignationF
Designation Function
unction
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
û/ü Skipforw ards/bac kS electtoskip tothe next or tothe pr evious station. 294
294
MBUX multimedia system

Depending on
the countr y,data volume may
need tobe pur chased.
R Afast In tern et connection for data transmis-
sion free of inter fere nce.
% Data volume can be pur chased dir directl
ectl y fr
y from
om
a mobile phone ne
a mobile phone ne tw
twor
ork pro
k pro vider
vider viathe
Mercedes me Portal.
% The functions and services are countr y-
dependent. For more information, consult a
Mercedes-Benz service centre.
Multimedia system: 4 © 5
Radio #
Select TuneIn Radio .
The TuneIn menu appears. The last station set
starts playing.
% The connection quality depends on the local
mobile phone reception. Sound se
Sound se
ttings
ttings Ov
Ov
er
ervie
vie w of functions in t
w of functions in t he sound menu
he sound menu The setting options and functions
available
depend on the sound system /t ted. You can /nd out which sound system is /t
tedinyour vehicle in
th e Digital Owner's Manual.
S
S t
tandar
andar d sound syst
d sound syst em and A
em and Adv
dvanced sound sy
anced sound sy s-
s-
t
t em
em
The following functions are available:
R Equaliser
- Treble, mid-range and bass
R Balance and fader
R Volume
- Automatic adjustment
Bur
Bur mest
mest er
er®
®
surr
surr ound sound syst
ound sound syst em and
em and
Bur
Bur mest
mest er
er ®
®
high-end 3D surr
high-end 3D surr ound sound syst
ound sound system
em
The following functions are available:
R Equalise r:
- Treble, mid-range and bass
R Balance and fader
R Sound focus
R VIP seat (Burmes ter®
high-end 3D sur round
sound system only)
R Sound pro/les R
Volume:
- Automatic adjustment MBUX multimedia system
297
297

The braking and driving
characteristics may be
gr eatly impaired. #
Do not continue driving. #
Consult a quali/ed specialist workshop. Countr
Countr
ies t
ies t hat hav
hat hav e Mer
e Mercedes-Benz Ser
cedes-Benz Ser vice24h:
vice24h:
yo u will /nd a stic ker with thete lephone number,
e.g. on the B‑pillar on the driver's side. #
Correct the tyre pressure if it is still at least
130 kPa (1.3 bar/19 psi). See the tyre pres-
sure table on the fuel /ller 0ap forva lues.
Incr
Incr easing t
easing t he tyr
he tyre pr
e pressure
essure #
Switch on the tyre in0ation compressor.
Decr
Decr easing t
easing t he tyr
he tyre pr
e pressure
essure #
Remo vethe tyre sealant bottle from the tyre
in0ation compressor. #
Insert the /ller hose in the soc ket of the tyre
in0ation compressor and turn it a quarter turn
clockwise. #
Press pressure release button Cnext to
manome terB.
When t
When t he tyr
he tyre pr
e pressur
essur e is corr
e is corr ect
ect #
Unscr ewthe /lling hose from theva lve of the
sealed tyre. #
Screw theva lve cap onto theva lve of the
sealed tyre. #
Stow the tyre sealant bottle and the tyre in0a-
tion compressor. #
Drive tothe nearest quali/ed specialist work-
shop and ha vethe tyre, tyre sealant bottle and
/lling hose replaced there. Batt
Batt
er
ery (v
y (v ehicle)
ehicle) N
No
ot
tes on t
es on t he 12 V batt
he 12 V batt ery
ery &
W
WARNING
ARNING Risk ofexplosion due toelec-
trostatic charge
Electrostatic charge can ignite the highly
ex plosive gas mixtu reinthe batter y. #
Todischar geany elect rostatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the batter y. The high
ly0ammable gas mixtu reis created while
th e battery is charging and during starting assis-
ta nce. &
W
WARNI NG
ARNI NGDanger of chemical burns from
th e battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. Breakdown assis
tance
319
319

1
Rear roof area
On vehicles with a panoramic sliding sunroof, /t-
ting an aerial is not permitted.
Use Tech nical Speci/cation ISO/TS 21609 (Road
Ve hicles – "EMCs for installation of aTermar ket
ra dio frequency transmitting equipment") when
re tro/tting two- wayra dios. Comply with the legal
re qu irements for de tach able parts. If
yo ur vehicle has /ttings for two-w ayradio equip-
ment, use the po wer supply and aerial connectors
pr ov ided in the pre-ins tallation. Obser vethe man-
ufacturer's supplements when /tting.
T
T w
w o-wa
o-wa y r
y radio tr
adio tr ansmission output
ansmission output
The maximum transmission output (PEAK) at the
base of the aerial must not exceed theva lues in
th efo llowing table.
Fr
Fr eq
eq uency band and maximum tr
uency band and maximum tr ansmission out-
ansmission out-
put
put F
F
r
req
eq uency band
uency band Maximum tr
Maximum transmis-
ansmis-
sion output
sion output
2 m frequency band
144-174 MHz 50 W
Te rrestrial Trunked
Ra dio (TETRA)
380 - 460 MHz 10 W
70 cm frequency band
430 - 470 MHz 35 W F F
r
req
eq uency band
uency band Maximum tr
Maximum transmis-
ansmis-
sion output
sion output
Tw o-w ayradio
2G 2 W
Tw o-w ayradio
3G/4G/5G 0.5 W The
following devices can be used in theve hicle
without restrictions:
R two- wayra dios with a maximum transmission
output of up to100 mW
R two-w ayradios with transmitter frequencies in
th e 380 - 420 MHz frequency band and a
maximum transmission output of up to2 W
(TETRA)
R mobile phones (2G/3G/4G/5G)
There are no restrictions when positioning the
aerial on the outside of theve hicle forth efo llo w-
ing frequency bands:
R TETRA
R 2G/3G/4G/5G 348
348
Te
ch nical data

System limitations.................................. 232
A
A ctiv
ctiv e Ser
e Ser vice Sy
vice Sy st
stem PL
em PL US
US
see ASS YST PLUS
A
A ctiv
ctiv e Speed Limit Assist
e Speed Limit Assist
Display................................................... 203
Fu nction................................................ 203
A
A ctiv
ctiv eSt
e St eer
eer ing Assist
ing Assist
Ac tivating/deactivating.......................... 207
Ac tive Emer gency Stop Assist................ 208
Fu nction................................................ 206
System limits......................................... 206
A
A dap
dap tiv
tive br
e br ak
ake lights
e lights .................................... 194
A
A dap
dap tiv
tive cr
e cr uise contr
uise contr ol
ol
see Active Distance Assist DISTRONIC
A
A dditional door lock
dditional door lock ....................................... 82
ATer
ATer -sales
-sales ser
service
vice
see ASS YST PLUS
Air conditioning menu
Air conditioning menu Calling up.............................................. 143
Air dis
Air distr tribution
ibution
Setting................................................... 142
Setting (MBUX multimedia system)......... 144 Air inlet
Air inlet
see Air-water duct
Air pr
Air pr essure
essure
see Tyre pressure
Air v
Air v ents
ents
Ad justing (front).................................... .147
Ad justing (rear)...................................... 147
Air v
Air v ents
ents
see Air vents
Air
Air -conditioning syst
-conditioning syst em
em
see Climate cont rol
Air
Air -r
-recir
ecir culation mode (wit
culation mode (wit h
h/ne
/ne
par
par ticle
ticle pr
pre/lt
e/lt er)
er).......................................... 144
Air
Air -w
-wat
ater duct
er duct
Ke eping free.......................................... 303
Airbag
Airbag Activation................................................ 45
Fr ont airbag (driver, front passenger)........ 50
Installation locations................................ 50
Knee airbag............................................. 50
Overview.................................................. 50
PA SSENGER AIR BAG indicator la mps...... 54
Pr otection................................................ 51
Re duced pr otection.................................. 52 Side airbag.............................................. 50
Wi
ndow airbag......................................... 50
Air0 ow
Air0ow
Setting................................................... 142
Alar Alar m syst
m syst em
em
see ATA (anti-theT alarm system)
All-wheel dr
All-wheel dr ive
ive
see 4M ATIC
Ambient lighting
Ambient lighting Setting (MBUX multimedia system)........ .133
Andr
Andr oid A
oid A uto
uto
see Smartphone integ ration
Animals
Animals Pets in theve hicle.................................... 78
Anti-loc
Anti-loc k br
k br aking syst
aking syst em
em
see ABS (Anti-lock Braking System)
Anti-skid c
Anti-skid c hains
hains
see Sn owchains
Anti-t
Anti-theT heTprot
pr otection
ection
Ad ditional door loc k................................. 82
Immobiliser.............................................. 99
Anti-t
Anti-theT heTprot
pr otection
ection
see ATA (anti-theT alarm system) 422
422
Index

Anticipat
Anticipat
or
ory occupant pr ot
y occupant pr otection
ection
see PRE-SAFE ®
(anticipatory occu-
pant pr otection)
see PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus)
Apple CarPlay
Apple CarPlay ®
®
see Smartphone integ ration
Assist
Assist ance syst
ance syst ems
ems
see Driving saf ety sy stem
ASS YS
ASS YST PL
T PL US
US
Battery disconnection period s................ 299
Displaying the service due dat e.............. 298
Fu nction/no tes...................................... 298
Re gular maintenance work..................... 298
Special service requ irements................. 298
AT
ATA A(anti-t
(anti-theT heTalar
alarm syst
m syst em)
em)
Deactivating the alarm........................... 100
Fu nction.................................................. 99
Interior pr otection function.....................1 01
Priming/deactivating interior pr otec-
tion........................................................ 101
Priming/deactivating tow- awa y pro-
te ction................................................... 101
To w- awa y protection function................. 100 A
A TTENTION ASSIST TTENTION ASSIST
Function................................................ 195
Setting.................................................. .196
System limitations.................................. 195
A
A tt
tt ention assist
ention assist ant
ant
see ATTENTION ASSIST
A A ut ut hor
hor ised w
ised w ork
orkshop
shop
see Quali/ed specialist workshop
A
A ut
ut omatic car w
omatic car w ash mode
ash mode
Ac tivating............................................... 304
A
A ut
ut omatic co-dr
omatic co-dr iv
iver airbag
er airbag shut
shuto.
o.
Fu nction of co-driver airbag shuto........... 53
A
A ut
ut omatic dist
omatic dist ance contr
ance control
ol
see Active Distance Assist DISTRONIC
A
A ut
ut omatic dr
omatic dr iving lights
iving lights ................................ 131
A
A ut
ut omatic fr
omatic fr ont passeng
ont passeng er airbag
er airbagshut
shuto.
o.
PA SSENGER AIR BAG indicator la mps...... 54
A
A ut
ut omatic measur
omatic measur es
es aTer
aTer an accident
an accident........... .58
A
A ut
ut omatic mirr
omatic mirr or f
or folding function
olding function
Ac tivating/deactivating.......................... 141
A
A ut
ut omatic tr
omatic tr ansmission
ansmission
Drive prog rams..................................... .158
DY NAMIC SELECT switch....................... 158 Axle load
Axle load
Perm issible............................................ 349
Tr ailer operatio n.................................... .357 B
B
Bag hook
Bag hook..................................................... 122
Ball neck
Ball neck Folding out/in........................................ 238
B
B AS (Br
AS (Br ak
ake Assis
e Assist Syst t System)
em)........................... 190
Batt
Batt ery
ery
see High-voltage battery
Batt
Batt er
ery (high-v
y (high-v olt
oltag
age on-boar
e on-boar d electr
d electrical
ical
syst
syst em)
em)
see High-voltage battery
Batt
Batt er
ery (ke
y (ke y)
y)
Re placing................................................ .81
Batt
Batt er
ery (v
y (v ehicle)
ehicle)
No tes..................................................... 319
No tes (starting assis tance and charg-
ing)........................................................ 321
Belt
Belt
see Seat belt Index
423
423

EU type appr
ov
EU type appr oval number
al number ............................. 349
Ext
Ext er
erior lighting
ior lighting
Care..................................................... .307
Ext
Ext er
erior lighting
ior lighting
see Lights F
F
F
F atigue det
atigue det ection
ection
see ATTENTION ASSIST
F
F ir
ir e e
e e xtinguisher
xtinguisher.......................................... 312
F
F irs
irst-aid kit t-aid kit (soT
(soTsided)
sided)................................ .312
Flat to
Flat towing
wing
see Tow- bar system
Flat tyre
Flat tyre MOExtended tyres................................. 313
No tes..................................................... 313
TIREFIT kit.............................................. 315
Wheel chang e........................................ 340
Floor mats
Floor mats................................................... 129
F
F oil cov oil cov er
ering
ing
Ra dar and ultrasonic sensor s................. 188
Fr
Fr ee
ee soTw
soTw are
are................................................. 43 F
F
r
req
eq uencies
uencies
Mobile phone......................................... 348
Tw o-w ayradio........................................ 348
Fr Fr ont airbag (dr
ont airbag (dr iv
iver
er , fr
, fr ont passeng
ont passeng er)
er).............. 50
Fr
Fr ont passeng
ont passeng er seat
er seat
see Seat
F
F uel consump
uel consump tion indicat
tion indicator
or
Calling up.............................................. 161
F
F unction seat
unction seat
see Door control panel
F
F uses
uses
Before replacing a fuse.......................... 328
Fu se assignment diag ram. ...................... 328
Fu se box in the engine compartment......3 29
Fu se box in the front passenger foot-
we ll........................................................ 330
Fu se box in the load compartment......... 331
No tes..................................................... 328 G
G
Gar
Gar ag
age door opener
e door opener
Clea ring the memory.............................. 185 Gar
Gar
ag
age door openers
e door openers
Opening/closing the door......................1 85
Prog ramming buttons............................. 183
Re solving problems................................ 184
Syn chronising thero lling code................ 184
Genuine par
Genuine par ts
ts................................................ 23
Gr Gr oss mass oss mass.................................................. 349 H
H
Handbr
Handbr ake
ake
see Electric parking brake
Handling c
Handling c har
har act
acter
eris
istics (unusual)tics (unusual) ................ 332
HANDS-FREE A
HANDS-FREE A CCESS
CCESS................................... 90
Hazar
Hazar d w
d war
arning lights
ning lights................................... 132
Head r
Head r es
estrtraint
aint
Fr ont (adjusting mechanically)................ 106
Re ar (adjusting)..................................... .107
Re ar (removing//tting)........................... 108
Head-up displ ay
Head-up display
Adjusting brightness (on-board com-
puter).................................................... 248
Ad justing display elements (on-board
co mp uter).............................................. 248 434
434
Index