airbag MERCEDES-BENZ EQA SUV 2021 Owners Manual

Symbols
Symbols
.......................................................... 5 5A
A
t a glance
t a glance ...................................................... 6 6
Co ckpit ........................................................... 6
Indicator and warning lamps (standard) ......... 10
Indicator and warning lamps (widescreen
cockpit) ........................................................ 12
Overhead control panel ................................. 14
Door operating unit and seat adjustment .......16
Emer gencies and breakdowns ....................... 18 Digit Digit
al Owner's Manual
al Owner's Manual ................................. 20 20
Calling up the Digital Owner's Manual ............ 20
Calling up the Digital Owner's Manual ............ 21 Gener
Gener
al not
al notes
es............................................... 23 23
Pr otection of the environment ....................... 23
Ta ke -back of end-of-life vehicles .................... 23
Mercedes-Benz Genuine Parts ........................ 23
Owner's Manual ............................................ 25
Mercedes me App ......................................... 25
Operating saf ety ............................................ 26 Declarations of con
form ity and no tes on
driving in di.erent countries .......................... 28
Diagnostics connection ................................. 36
Quali/ed specialist workshop ........................ 37
Ve hicle registration ....................................... 38
Cor rect use of theve hicle ............................. 38
Information on the REACH regulation ............. 38
No tesfo r persons with electronic medical
aids .............................................................. 38
Implied warranty .......................................... .39
QR code forre scue card .............................. .39
Data storage .................................................39
Copyright ...................................................... 43 Occupant safe Occupant safe
ty
ty............................................ 44 44
Re straint system .......................................... .44
Seat belts .................................................... .46
Airbags ......................................................... 50
PRE-SAFE ®
system ........................................ 57
Au tomatic measures aTer an accident ........... 58
Safely transporting children in theve hicle ...... 59
No tes on pets in theve hicle .......................... 78 Opening and closing
Opening and closing
...................................... 79 79
Ke y .............................................................. .79
Doors ............................................................ 82
Load compartment ........................................ 87
Side windo ws................................................ 92
Sliding sunroof .............................................. 95
Anti-theT pr otection ...................................... 99 Seats and sto Seats and sto
wing
wing....................................... 102 102
No tes on the cor rect driver's seat position .. 102
Seats ......................................................... .103
St eering wheel ............................................ 110
Easy entry and exitfeature .......................... 111
Memory function ......................................... 112
St ow age areas ............................................ 114
Soc kets ....................................................... 124
Wi reless charging of the mobile phone
and connection with theex terior aerial ........ 127
Fi tting/removing the 0oor mats ................... 129 Light and sight
Light and sight
............................................ 130 130
Exterior lighting ........................................... 130
Interior lighting ............................................ 133 2
2
Contents

#
Recycled reconditioned components and
parts from Mercedes‑Benz AG.*
N
NO
OTE
TE Impai rment of the operating e1-
ciency of there straint systems from
installing accessor y parts or fromrepairs
or we lding Airbags and seat belt
tensioners, as well as
control units and sensors forth ere straint sys-
te ms, may be ins talled in thefo llowing areas
of your vehicle:
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Centre console
R Lateral roof frame #
Do not ins tall accessory parts such as
audio systems in these areas. #
Do not car ryout repairs or welding. #
Have accessory parts retro/tted at a
qu ali/ed specialist workshop. Yo
u could jeopardise the operating saf ety of your
ve hicle if you use parts, tyres and wheels as well
as accessories releva nt tosaf ety which ha venot
been app rove dby Mercedes-Benz. Saf ety-re leva nt
systems, e.g. the brake system, may malfunction.
Only use Mercedes-Benz GenuineParts or parts of
equal qualit y.Only use tyres, wheels and acces-
sory parts that ha vebeen speci/cally appr oved
fo ryo ur vehicle model.
Mercedes-Benz tests original pa rts and con ver-
sion parts and accessory parts that ha vebeen
speci/cally appr ovedfo ryo ur vehicle model for
th eir reliability, saf ety and suitability. Despite
ongoing mar ketre sear ch, Mercedes-Benz is
unable toassess other parts. Mercedes-Benz
th erefore accepts no responsibility forth e use of
such parts in Mercedes-Benz vehicles, even if
th ey have been o1cially appr oved or independ-
ently appr ovedby ate sting centre. Ce
rtain parts are only o1cial lyappr ovedfor
installation or modi/cation if they comply with
legal requ irements. All Mercedes-Benz Genuine-
Pa rts meet the appr oval requ irements. The use of
non-appr oved parts may in validate theve hicle's
ge neral ope rating permit.
This is the case in thefo llowing situations:
R The vehicle type is di.erent from that for
which theve hicle's general ope rating permit
wa sgr anted.
R Other road users could be endangered.
R The noise le velget swo rse.
Alw ays specify theve hicle identi/cation number
(VIN) (/ page 349) when ordering Mercedes-
Benz Genuine Parts. 24 24
Gene
ral no tes

The
following pr ovides you with general informa-
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmitted tothird parties, and for what purpose,
can be found in the information directly related to
th e functional characteristics in question in their
re specti veoperating instructions. This information
is also available online and, depending on the
ve hicle equipment, digitall y.
P
P er
er sonal data
sonal data
Every vehicle is identi/ed bya unique vehicle
identi/cation number. Depending on the countr y,
th is vehicle identi/cation number can be used by,
fo rex ample, go vernmental authorities todeter-
mine the identity of theow ner. There are other
possibilities touse data collected from theve hicle
to identify theow ner or driver, such as the licence
plate number.
Therefore, data generated or processed bycont rol
units may be attributable toa person or, under
cer tain conditions, become attributable toa per-
son. Depending on which vehicle data are availa-
ble, it may be possible tomake inferences about, fo
rex ample, your driving behaviour, your location,
yo ur route or your use patterns.
Leg
Leg al r al req
equir
uir ements r
ements r eg
eg ar
arding t
ding t he disclosur
he disclosur e of
e of
data
data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide go vern-
mental entities, upon requ est and totheex tent
re qu ired, data stored bythe manufacturer. For
ex ample, this may be the case during the in vesti-
ga tion of a criminal o.ence.
Go vernmental entities are themsel ves, in individ-
ual cases and within the applicable legal frame-
wo rk, authorised toread out data from theve hi-
cle. In the case of an accident, information that
can help with an in vesti gation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Oper Oper ational dat
ational dat a in t
a in the v
he vehicle
ehicle
This is data rega rding the operation of theve hicle,
which ha vebeen processed bycont rol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefa stened
seat belts display R
ambient conditions, su chastemp erature, rain
sensor or distance sensor
Generall y,the use of these data is temp orar y;
th ey will not be stored be yond the period of oper-
ation and will only be processed within theve hicle
itself. Control units oTen contain data memories
fo rve hicle keys,fo rex ample. Their use permits
th ete mp orary or permanent documentation of
te ch nical information about theve hicle's operat-
ing state, component loads, main tenance requ ire-
ments and tech nical events or faults.
Depending on theve hicle equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag depl oyment or the inter vention
of stability cont rol systems
R information on events leading tovehicle dam-
age 40 40
Gene
ral no tes

R
R
es
estr traint syst
aint syst em
em Pr
ot
Pr otection pro
ection pro vided b
vided by t
y the r
he r es
estr traint syst
aint syst em
em The
restraint system includes thefo llowing com-
ponents:
R Seat belt system
R Airbags
R Child restraint system
R Child seat secu ring systems
The restraint system can help pr eventtheve hicle
occupants from coming into contact with parts of
th eve hicle interior in theev ent of an accident. In
th eev ent of an accident, there straint system can
also reduce thefo rc es towhich theve hicle occu-
pants are subjected.
A seat belt can only pr ovide the best le vel of pro-
te ction if it is worncor rectl y.Depending on the
de tected accident situation, seat belt tensioners
and/or airbags supplement the pr otection o.ered
by a cor rectly wornseat belt. Seat belt tensioners
and/or airbags are not deplo yed in every acci-
dent. In order
forth ere straint system toprov ide the
intended le vel of pr otection, each vehicle occu-
pant must obser vethefo llowing information:
R Fasten seat belts co rrectl y.
R Sit in an almost up right seat position with their
back against the seat backrest.
R Sit with their feet resting on the 0oor, if possi-
ble.
R Always secure persons under 1.50 m tall in an
additional restraint system suitable for
Mercedes-Benz vehicles.
Ho wever,no system available today can com-
ple tely eliminate injuries and fatalities in every
accident situation. In particular, the seat belt and
airbag generally do not pr otect against objects
penetrating theve hicle from the outside. It is also
not possible tocomple tely rule out therisk of
injury caused bythe airbag deploying. Limit Limit
ations of t
ations of t he prot
he pr otection pro
ection pro vided b
vided by t
y the
he
r
r es
estr traint syst
aint syst em
em &
W
WARNING
ARNING Risk of injury or death due to
modi/cations tothere straint system
Ve hicle occupants may no lon ger be pr otected
as intended if alterations are made tothe
re straint system. #
Never alter the parts of there straint sys-
te m. #
Neverta mp er with the wiring or any elec-
tronic component parts or their soT-
wa re. If it is necessary
tomodify theve hicle toaccom-
modate a person with disabilities, contact a quali-
/ed specialist workshop.
Mercedes-Benz recommends that you use driving
aids which ha vebeen appr ovedfo ryo ur vehicle by
Mercedes-Benz. 44
44
Occupant sa
fety

R
R
es
estr traint syst
aint syst em functionality
em functionality When
theve hicle is switched on, a self-test is per-
fo rm ed, during which the6 restraint system
wa rning lamp lights up. It goes out no later than a
few seconds aTer theve hicle is star ted. The com-
ponents of there straint system are then func-
tional. Malfunctioning r
Malfunctioning r
es
estr traint syst
aint syst em
em A malfunction has occur
red in there straint sys-
te m if:
R the6 restraint system warning lamp does
not light up when theve hicle is switched on
R the6 restraint system warning lamp lights
up continuously or repeatedly during a journey &
D DAN AN GER
GER Risk of fatal injuries due to
re straint system malfunctions
Co mp onents in there straint system ma y be
acti vated unintentionally or not deploy as plan-
ned in an accident. In theev ent of an acci-
dent, the high-voltage on-board electrical sys-
te m may not be deactivated as intended. Yo
u may su.er an electric shock if youto uch
th e damaged components of the high-voltage
on-board electrical system. #
Have there straint system checked and
re paired immediately at a quali/ed spe-
cialist workshop. #
ATer an accident, switch o. theve hicle
immediatel y. F
F
unction of t
unction of t he r
he res
estrtraint syst
aint syst em in an accident
em in an accident How
there straint system works depends on the
se verity of the impact de tected and the apparent
type of accident:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds forth e components of
th ere straint system are de term ined based on the
ev aluation of the sensor values measured at vari-
ous points in theve hicle. This process is pre-e mp-
tive in nature. The triggering/deployment of thecomponents of
there straint system must take
place in good time at the start of the collision.
Fa ctors which can only be seen and measured
aTer a collision has occur red cannot play a deci-
sive role in airbag deployment. Nor do they pro-
vide an indication of airbag deployment.
The vehicle may be deformed signi/cantly without
an airbag being deplo yed. This is the case if only
parts which are relatively easily deformed are
a.ec tedand thera te of vehicle deceleration is
not high. Con versely, an airbag may be depl oyed
ev en though theve hicle su.ers only minor defor-
mation. If very rigid vehicle parts such as longitu-
dinal membe rsare hit, this may result in su1-
ciently high le vels of vehicle deceleration.
Depending on the de tected deployment situation,
th e components of there straint system can be
acti vated or deplo yed independently of each
ot her:
R Seat belt tensioner: frontal impact, rear
impact, side impact, rollo ver
R Driver's airbag, front passenger airbag: frontal
impact
R Knee airbag: frontal impact Occupant saf
ety
45
45

R
Side airbag: side impact
R Window airbag: side impact, rollo ver,frontal
impact
The front passenger airbag can only be deplo yed
in an accident if thePA SSENGER AIR BAG OFF
indicator la mpis o.. If the front passenger seat is
occupied, make sure, bo thbefore and during the
journe y,that the status of the front passenger air-
bag is cor rect (/ page 54). &
W
WARNING
ARNING Risk of burns from hot airbag
components
The airbag parts are hot aTer an airbag has
been deplo yed. #
Do not touch the airbag parts. #
Have a depl oyed airbag replaced at a
qu ali/ed specialist workshop as soon as
possible. Mercedes-Benz
recommends that you ha vethe
ve hicle towe dto aqu ali/ed specialist workshop
aTer an accident. Take this into account, particu-
lar lyif a seat belt tensioner is triggered or an air-
bag deplo yed. If
th e seat belt tensioners are triggered or an air-
bag is deplo yed, you will hear a bang, and a small
amount of powder may also be released:
R The bang will not generally a.ect your hearing.
R Ingeneral, the powder released is not hazard-
ous tohealth but may cause short- term
breathing di1culties topersons su.ering from
asthma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr ev ent breathing di1culties. Seat belts
Seat belts
Pr
ot
Pr otection pro
ection pro vided b
vided b y t
y the seat belt
he seat belt Alw
aysfa sten your seat belt cor rectly before
starting a journe y.A seat belt can only pr ovide
th e best le vel of pr otection if it is worncor rectl y. &
W
WARNI NG
ARNI NGRisk of injury or dea thdue to
incor rectly fastened seat belt
If th e seat belt is not worncor rectl y,it cannot
per form its intended pr otective function. In addition, an incor
rectly fastened seat belt
can also cause injuries, forex ample, in the
ev ent of an accident or when braking or
ch anging direction suddenl y. #
Always ensu rethat all vehicle occupants
ha ve their seat belts fastened co rrectly
and are sitting proper ly. Alw
ays obser vethe inst ructions about the cor rect
driver's seat position and adjusting the seat
(/ page 102).
In order forth e cor rectly wornseat belt toprov ide
th e intended le vel of pr otection, each vehicle
occupant must obser vethefo llowing information:
R The seat belt must not be twisted and must /t
tightly and snugly across the body.
R The seat belt must be routed across the
cent reofthe shoulder and as low down across
th e hips as possible.
R The shoulder section of the seat belt should
not touch your neck nor be routed under your
arm or behind your bac k.
R Avoid wearing bulky clo thing, e.g. a winter
coat. 46 46
Occupant saf
ety

Yo
u can immediately dismiss there ar seat belt
status displ ayusing the back button on the leT-
hand side of the steering wheel (/ page 246).
If a vehicle occupant unfastens a seat belt in the
re ar while theve hicle is motion, there ar seat belt
status displ ayappears again.
In addition, a warning tone may sound. In this
case, there ar seat belt status displ aycannot be
hidden using the back button on the leT-hand side
of the steering wheel. Airbags
Airbags
Ov
Ov
er
ervie
vie w of airbags
w of airbags 1
Knee airbag
2 Driver's airbag
3 Front passenger airbag
4 Window airbag
5 Side airbag
The installation location of an airbag is identi/ed
by the AIRB AGsymbol.
When enabled, an airbag can pr ovide additional
pr otection forth ere specti ve vehicle occupant. Po
tential pr otection pr ovided byeach airbag:
R Knee airbag: thigh, knee and lo wer leg
R Driver's airbag, front passenger airbag: head
and ribcage
R Window airbag: head
R Side airbag: ribcage and pelvis &
W
WARNING
ARNING Risk of inju ryor death if the co-
driver airbag is enabled
If th e co-driver airbag is enabled, a child on
th e co-driver seat may be struck bythe co-
driver airbag during an accident.
NEVER use a rear wa rd-facing child restraint
system on a seat wi than ENABLED FRONT
AIR BAG; DEATH or SERIOUS INJURY tothe
CHILD ca n occur. When /tting a
child restraint system tothe front
passenger seat, obser vetheve hicle-speci/c infor-
mation (/ page 75). Also, alw ays obser vethe
no tes on rear wa rd-facing or forw ard-facing child
re straint systems on the front passenger seat
(/ page 74). 50 50
Occupant saf
ety

Inf
Inf
or
ormation on aut
mation on aut omatic fr
omatic front passeng
ont passeng er airbag
er airbag
shut
shut o.
o.
The front passen ger airbag can only be deplo yed
in an accident if thePA SSENGER AIR BAG OFF
indicator la mpis o.. If the front passenger seat is
occupied, make sure, bo thbefore and during the
journe y,that the status of the front passenger air-
bag is cor rect (/ page 54).
* NO
NO TE
TEDeployment of components of the
re straint system when the front passenger
seat is unoccupied In an accident,
the components of the
re straint system ma y deployunnecessarily on
th e front passenger side if:
R There are heavy objects on the front
passenger seat.
R The seat belt tongue is engaged in the seat
belt buckle of the front passenger seat and
th e front passenger seat is unoccupied. #
Stow objects in a suitable place. #
Only one person should use each seat
belt at any one time. Depending on
the de tected accident situation, the
wind owairbag on the front passenger side may
deplo y.The airbag is deplo yedre ga rdless of
whe ther the front passenger seat is occupied. Pr
ot
Pr otection pro
ection pro vided b
vided by t
y the airbags
he airbags Depending on
the accident situation, an airbag
may supplement the pr otection o.ered bya cor-
re ctly fastened seat belt. &
W
WARNING
ARNING Risk of injur y or death due to
an inco rrect seat position
If yo u deviate from the cor rect seat position,
th e airbag cannot per form its intended pr otec-
tive function.
Each vehicle occupant must make sure of the
fo llowing:
R Fasten seat belts co rrectl y.Pregnant
wo men must take particular care toensure
th at the lap belt ne ver lies across the
abdomen. R
Adopt the cor rect seat position and keep
as farawa y as possible from the airbags.
R Obser vethefo llowing information. #
Always make sure that there are no
objects between the airbag and vehicle
occupant. To
avo idtherisks resulting from the deployment
of an airbag, each vehicle occupant must obser ve
th efo llowing information in particular:
R Before starting your journe y,adjust your seat
cor rectl y;the driver's seat and front
passenger seat should be mo ved as far back
as possible.
When doing so, alw ays obser vethe informa-
tion on the cor rect driver's seat position
(/ page 102).
R Only hold the steering wheel bythe steering
wheel rim. This allo ws the airbag tobe fully
deplo yed.
R Always lean against the seat backrest when
th eve hicle is in motion. Do not lean forw ards
or against the door or side windo w.You may Occupant saf
ety
51 51

ot
herwise be in the deployment area of the
airbags.
R The occupants must alw ayske ep their feet on
th e 0oor. Do not put your feet on the cockpit,
fo rex ample. Your feet may otherwise be in the
deployment area of the airbag.
R Ifch ildren are tr avelling in theve hicle, obser ve
th e additional no tes (/ page 60).
R Always st owand secure objects cor rectl y.
Objects in theve hicle interior may pr event an air-
bag from functioning cor rectl y.Each vehicle occu-
pant must alw ays make sure of thefo llowing in
particular:
R There are no people, animals or objects
between theve hicle occupants and an airbag.
R There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on thegr ab handles or coat hooks.
R There are no accessories, such as mobile navi-
ga tion devices, mobile phones or cup holders,
within the deployment area of an airbag, e.g. on
the cockpit, on the door, on the side win-
dow or on the side trim.
In addition, no connecting cables, tensioning
straps or retaining straps must be routed or
attached totheve hicle within the deployment
area of an airbag. Alw ays comply with the
accessory manu facturer's ins tallation inst ruc-
tions and, in particular, the no tes on suitable
places for installation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. Limit Limit
ations of t
ations of t he prot
he pr otection pro
ection pro vided b
vided by airbags
y airbags &
W
WARNING
ARNING Risk of injury due tomodi/ca-
tions tothe co ver of an airbag
If yo u modify the co ver of an airbag or a1x
objects such as stic kers to it,the airbag may
no longer function cor rectl y. #
Never modify the co ver of an airbag and
do not a1x objects toit. The installation location of an airbag is identi/ed
by
the AIRB AGsymbol (/ page 50).
Objects in the deployment area of an airbag may
pr ev ent the airbag from functioning cor rectl y. &
W WARNI NG
ARNI NGRisk of injury from objects in
th e deployment area of an airbag
Objects in the deployment area of an airbag
can hinder or pr event the cor rect deployment
of the airbag.
The airbag may then deploy in an uncontrolled
manner and may even cause additional inju-
ri es totheve hicle occupants bydeploying.
This may be the case in particular if the airbag
is integ rated into the seat. #
Always st owand secure objects cor-
re ctl y. #
Before commencing your journe y,make
sure that no objects are st owed in the
deployment area of an airbag. 52
52
Occupant saf
ety

&
W
W ARNI NG
ARNI NGRisk of injury or dea thdue to
th e use of unsuitable seat co vers
Due tounsuitable seat co vers,th e airbags
cannot pr otect vehicle occupants as intended.
In addition, the operation of the automatic
front passenger airbag shuto. could be
re stric ted. #
You should only use seat co vers that
ha ve been appr oved forth e cor respond-
ing seats byMercedes-Benz. &
W
W ARNI NG
ARNI NGRisk of injury due tomalfunc-
tioning sensors in the door
The function of the airbags can be impaired
due tomodi/cations or incor rect wo rkper-
fo rm ed on the doors or door trim, or if the
doors are damaged. #
Never modify the doors or parts of the
doors. #
Always ha veworkon the doors or door
trim car ried out at a quali/ed specialist
wo rkshop. &
W
WARNING
ARNING Risk of injury due todeplo yed
airbag
A depl oyed airbag no longer o.ers any pr otec-
tion. #
Have theve hicle towe dto a quali/ed
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediatel y. S
S
t
tatus of t
atus of t he fr
he front passeng
ont passeng er fr
er front airbag
ont airbag F
F
unction of t
unction of t he aut
he automatic fr
omatic fr ont passeng
ont passeng er airbag
er airbag
shut
shut o.
o.
The automatic front passen ger airbag shuto. is
able todetect whe ther the front passenger seat is
occupied bya person or a child restraint system.
The front passenger airbag is enabled or disabled
acco rdingl y. &
W WARNI NG
ARNI NGRisk of injury or dea thdue to
objects under the co-driver seat
Objects trapped under the co-driver seat can
inter fere with the function of the automatic
co-driver airbag shuto. or damage the system. #
Do not store any objects under the co-
driver seat. #
When the co-driver seat is occupied,
make sure that no objects are trapped
under the co-driver seat. When /tting a
child restraint system tothe front
passenger seat, obser vetheve hicle-speci/c infor-
mation (/ page 75). Also, alw ays obser vethe
no tes on rear wa rd-facing or forw ard-facing child
re straint systems on the front passenger seat
(/ page 74).
A person on the front passenger seat must
obser vethefo llowing information:
R Fasten seat belts co rrectly (/ page 46).
R Sit in an almost upright seat position with their
back against the seat backrest. Occupant saf
ety
53
53