language MERCEDES-BENZ EQA SUV 2021 Owners Manual

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relate solel\b to vehicles intended for sale on the German market and which
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Internal use only
Disclaimer
The following version of the Owner‘s Manual describes all models, series and
special equipment of your vehicle. Country-specific language variations are
possible. Please note that your vehicle might not be equipped with all the
described functions. This also affects safety-relevant systems and functions.
Please contact your authorised Mercedes-Benz dealership if you would like
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Please also read the printed Owner‘s Manual, supplementary documents and
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Calling up t
Calling up t
he Digit
he Digital Owner's Manual
al Owner's Manual
Multimedia system: 4 © 5
Settings 5
Owner's Manual The Digital Owner's Manual describes
the func-
tions and operation of theve hicle and the multi-
media system. #
Select one of thefo llowing menu items in the
Digital Owner's Manual:
R Search: sear chforke ywords in order to/nd
qu ick answers toquestions about the opera-
tion of theve hicle.
R Quick start: here is where you /nd the /rst
steps towa rds setting up your vehicle. R
Tips: /nd information that prepares youfor
cer tain eve ryday situations with your vehicle.
R Animations :wa tch animations of theve hicle
functions.
R Messages: receive additional information
about the messages in the Instrument Displa y.
R Bookmarks :ga in access toyour personally
sa ved bookmar ks.
R Language: select the language forth e Digital
Owner's Manual. 1
Back
2 Adds bookmar ks
3 Pictu re 4
Contents section
5 Directions of mo vement of contents section
6 Menu
Some sections in the Digital Owner's Manual,
such as warning no tes, can be expanded and col-
lapsed.
A A dditional met
dditional met hods of calling up t
hods of calling up t he Digit
he Digital Own-
al Own-
er's Manual:
er's Manual:
Dir Dir ect access:
ect access: openthere qu ired content in the
Digital Owner's Manual bypressing and holding
an entry on theta b bar in the multimedia system: Ins
Instr
trument Display
ument Display :
:call up brief information as
display messages in the inst rument clus ter 20
20
Digital Owner's Manual

LIN
LINGUA
GUA TR
TRONIC:
ONIC: call up via thevo ice control sys-
tem
Fo r saf etyre asons, the Digital Owner's Manual is
deactivated while driving. Calling up t Calling up t
he Digit
he Digital Owner's Manual
al Owner's Manual
Multimedia system: 4 © 5
Info 5
Owner's Manual 5
Õ The Digital Owner's Manual describes
the func-
tions and operation of theve hicle and the multi-
media system. #
Select one of thefo llowing menu items in the
Digital Owner's Manual: R
Search: sear chforke ywords in order to/nd
qu ick answers toquestions about the opera-
tion of theve hicle.
R Quick start: here is where you /nd the /rst
steps towa rds setting up your vehicle.
R Tips: /nd information that prepares youfor
cer tain eve ryday situations with your vehicle.
R Animations :wa tch animations of theve hicle
functions.
R Messages: receive additional information
about the messages in the Instrument Displa y.
R Bookmarks :ga in access toyour personally
sa ved bookmar ks.
R Language: select the language forth e Digital
Owner's Manual. 1
Back
2 Adds bookmar ks
3 Pictu re
4 Contents section
5 Directions of mo vement of contents section
6 Menu
Some sections in the Digital Owner's Manual,
such as warning no tes, can be expanded and col-
lapsed.
A A dditional met
dditional met hods of calling up t
hods of calling up t he Digit
he Digit al Own-
al Own-
er's Manual:
er's Manual: Digital Owner's Manual
21
21

Example: if
the option is switched on and a
ro ute toa new destination has been calcula-
te d, this destination would not be take n into
account forth e learning function.
Cr
Cr eating ne
eating ne w t
w themes
hemes #
Select ©. #
Select THEMES. #
Select WSet theme .
The settings which are sa ved in theth eme are
shown. #
Select Continue r. #
Select AudioandNavigation (Navigation) and
store the active settings in theth eme. #
Select Continue r. #
Select an entry screen. #
Select Continue r. #
Select an image. #
Enter the names into the entry /eld and con-
/rm with a. #
Select Save. Syst
Syst
em se
em se ttings
ttings Ov
Ov
er
ervie
vie w of t
w of t he sy
he syst
stem se
em se ttings menu
ttings menu In
the system settings menu, you can make set-
tings in thefo llowing menus and control ele-
ments:
R Display
- Styles
- Instrument lighting
- Display brightness
- Edge lighting
- Day/night design
R Control elements
- Keyboard language and handwriting recog-
nition
- Sensitivity of theto uchpad
- Sensitivity of theTo uch Controls
R LINGU ATRO NIC
R Sound
- Enter tainment
- Navigation and tra1c announcements -
Telephone
- Voice ampli/cation tothere ar
R Connectivity
- Wi-Fi, Blue tooth ®
, NFC
R Time & date
R Language
R Units for distance
R SoTware updates
R Data import/export
R PIN pr otection
R System Reset Inf
Inf
or
ormation on im
mation on im port
portant syst
ant syst em updat
em updat es
es Impor
tant system updates may be necessary for
th e security of your multimedia system's data.
Install these updates, or else the security of your
multimedia system cannot be ensured.
A system update consists of thre e steps:
R Downloading or copying of the data requ ired
fo r installation
R Installation of the downloaded system update MBUX multimedia system
259 259

#
Select Connect device to vehicle hotspot.
Connecting using WPS PIN g
Connecting using WPS PIN g ener
eneration
ation #
Select Connect using WPS PIN generation. #
Enter the PIN shown in the media display on
th e device tobe connected and con/ rm.
Connecting using WPS PIN entry
Connecting using WPS PIN entry #
Select Connect using WPS PIN input. #
Enter the PIN that is shown on theex tern al
device's displ ayon the multimedia system.
Connecting using a butt
Connecting using a butt on
on #
Select Connect via WPS PBC. #
Press the push button on the device tobe
connected (see the manufacturer's operating
inst ructions). #
Select Continue .
Connecting using a secur
Connecting using a secur itykey
ity key #
Select Connect device to vehicle hotspot.
A secu rity key is displa yed. #
Select theve hicle from the device tobe con-
nected. The vehicle is displ ayed with the
DIRECT-MBUX XXXXX network name. #
Enter the security key which is shown in the
media display on the device tobe connected. #
Con/rm the entr y.
Connecting using NFC
Connecting using NFC #
Select Connect via NFC. #
Activate NFC on the mobile device (see the
manufacturer's operating instructions). #
Hold the device tobe connected at theve hi-
cle's NFC inter face. #
Select Finished.
The mobile device is now connected tothe
multimedia system hotspot via NFC.
Gener
Gener ating a ne
ating a ne w secur
w securitykey
ity key #
Select Vehicle hotspot. #
Select Generate security key.
A connection will be established wi th the
ne wly created security key. #
T To sav o sav e a secur
e a secur itykey
ity key :
:select Save.
When a new security key is sa ved, all existing
Wi -Fi connections are then disconnected. If
th eWi -Fi connections are being re-estab-
lished, the new security key must be en tere d. Syst
Syst
em language
em language N
No
ot
tes on t
es on t he syst
he syst em language
em language
This function allo wsyouto determ ine the lan-
guage forth e menu displa ysand the navigation
announcements. The selected language a.ects
th ech aracters available for entr y.The navigation
announcements are not available in all languages.
If a language is not available, the navigation
announcements will be in English.
Se Se tting t
tting t he syst
he syst em language
em language
Multimedia system:
4 © 5
Settings 5
System
5 ® Language #
Set the language. 262
262
MBUX multimedia system

Ent
Ent
er
ering a des
ing a des tination
tination Multimedia system:
4 © 5
Navigation 5
ª Where to? 1
Count ryin which theve hicle is located
2 Enters a POI or address
3 List with additional destination ent ryoptions
4 Dele tes an ent ry
5 a Con/rmsan ent ry 6
Switches tohandwriting recognition
7 Enters a space
8 Swit ches tovoice input
9 Sets the written language A
Switches todigits, special characters and
symbols
B Switches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can
be made in any order. 266
266
MBUX multimedia system

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 276).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transmission
only occurs if the cor responding Mercedes
me connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data MBUX multimedia system
279
279

If a call is made aTer automatic accident or break-
down de
tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle Dat
Dat a tr a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmit ted in
th e second stage toenable an optimal service.
An ove rview of the data transmitted can be found
in there specti veterm s of use for Mercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat a pr
a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Please take note of the data
pr otection information on the Mercedes me Inter-
net page https://www.mercedes.me or in there
corded message immediately aTer calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
ev ery countr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button) 280 280
MBUX multimedia system

T
T
r
ransmitt
ansmitt ed dat
ed data accor
a accor ding t
ding to activ
o activ at
ated emerg
ed emerg ency call syst
ency call syst em:
em: Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call
ency call 112 emerg
112 emerg ency call
ency call
R Vehicle's GPS position data
R GPS position data on thero ute (a fewhund red metres before the inci-
dent)
R Direction of tr avel
R Vehicle identi/cation number
R Drive type of theve hicle (e.g. petrol, CNG, LPG, elect ric or hydrogen)
R Number of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia system
R Whe ther Mercedes me connect is available or not
This is a requiremen tfo rth e option of forw arding the call tothe
Mercedes-Benz Customer Centre if necessar y.R
Vehicle's GPS position data
R GPS position data on thero ute (a fewhund red metres before the inci-
dent)
R Direction of tr avel
R Vehicle identi/cation number
R Drive type of theve hicle (e.g. petrol, CNG, LPG, elect ric or hydrogen)
R Number of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the 112 emer gency call system (EU
eCall) is activated in theve hicle, the accident
data is transmitted directly tothe public
emer gency call centre. MBUX multimedia system
289
289

Fo
r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter-
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call data can be called up.
% ForRu ssia: various functions, e.g. receiving
tra1c information, cannot be per form ed for
up totwo hours aTer sending an emer gency
call. Self diagnosis function of t
Self diagnosis function of t
he emerg
he emerg ency call sy
ency call sy s-
s-
t
t em
em Yo
ur car veri/es the operability of the emer gency
call system each time theve hicle is ON. In case of
system failure, you will be informed with text mes-
sage on the inst rument clus ter and with red indi-
cator SOS NOT READY on the displa y.
Please, ma kesure, that during 30 seconds aTer
switching vehicle ON there d indicator SOS NOT
READY in the upper right corner of display is switched OFF,
this means the emer gency call sys-
te m passed diagnostics successfull y. S
S
t
tar
ar ting/ending ERA
ting/ending ERA -GL
-GLON
ONASS t
ASS t es
est mode
t mode R
R
eq
eq uir
uir ements:
ements:
R The star ter battery is su1ciently charge d.
R The vehicle is switched on.
R The vehicle has been stationary for at least
one minute.
% The test mode is cu rrently available in thefo l-
lowing countries, forex ample:
R Russia
R Belarus
R Kazakhstan
R Armenia
R Kyrgyzs tan #
T
To st
o st ar
art t
t t he t
he t es
est mode:t mode: press and hold the
~ button on the multifunction steering
wheel for at least /ve seconds.
The test mode is star ted and automatically
ends aTer the language test has been pe r-
fo rm ed. #
T
To st
o st op manual t
op manual t es
est mode:t mode: switch o. theve hi-
cle.
The test mode is ended. Inf Inf
or
ormation on dat
mation on dat a pr
a processingocessing Pr
Processing of per
ocessing of per sonal dat
sonal data via t
a via the Mer
he Mercedes- cedes-
Benz emerg
Benz emerg ency call sy st
enc y call sy stem
em
All processing of pe rsonal data via the Mercedes-
Benz emer gency call system cor responds with the
speci/cations in the EU Regulation 2016/679 "on
th e pr otection of individuals with rega rd tothe
processing of personal data (GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call system forre scue and reco very in
th eev ent of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call system in addition
to the 112 emer gency call system (EU eCall), has 290 290
MBUX multimedia system