MERCEDES-BENZ EQB SUV 2021 Owners Manual

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Driv eonc arefully. #
Consult aquali/ed specialist workshop.
v
Towing not permitte dSee
Owner's Manual *T
he driv esystemism alfunctioning. #
Have thev ehiclet ranspo rted onl yusing atranspor terort railer (/ page324).
ò Acoustic presence indica-
tor inoperative *T
he soun dgenerator (acoustic vehicle warning system) is malfunctioning. No driving noises ar ebeing produced. The
ve hicle ma ynotbe hear dbyother road users. #
Driv ewithp articular care. #
Consult aquali/ed specialis tworks hop.
To switch off the engine,
press the Start/Sto pbut-
ton for at leas t3seconds
or 3t imes. *Y
ou ha vepressed thes tart/s topb utton while thev ehicleisinm otion. #
Toswitc ho.t he driv esystemw hile thev ehicleisinm otion (/ page160). 368 368
Displ
aymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
+
Top up coolant See Own-
er’s Manual *T
he coolan tlev el is tool ow.
* N
NO
OTE
TE Damag etothe driv esystemd uetoinsu1cient coolant #
Avoid long journe yswit hinsu1cient coolant. #
Have thec ooling system of thed rive system checkedata quali/ed specialis tworks hop.
ÿ
Coolant Stop vehicle
Switch engine off *T
he coolan tistoo hot. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions and swit cho. thed rive system. &
W WARNING ARNING Risk of injur ydue tooverheated vehicle
If yo uo pen theb onne tintheevent of an overheated vehicle or /r einthe engine compartment, thef ollowing situa-
tions ma yoccur:
R Youm aycome int ocontact wit hhotgases.
R Youm aycome int ocontact wit hother escapin ghotoperatin g0uids. #
Inthee vent of overheating or /r einthe engine compartment, keep theb onne tclosed and call the/ re
service. #
Allo wthe overheated vehicle tocool down /r stifyo un eed toopen theb onnet. #
Wait until thed rive system has cooled down. #
Mak esuret hat thea ir suppl ytothevehicle radiator is no tobstructed. Displa
ymessages and warning/indicator lamps
369
369

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Avoiding high loads on thed rive system, driv etothe nearest quali/ed specialist workshop.
ÿ *T
he cooling system has de tected acomponent fault. #
Avoiding high loads on thed rive system, driv etothe nearest quali/ed specialist workshop.
è
Charger cable connected *Y
ou canno tpull awa ywhilet he chargin gcable is connected. #
Disconnect thec hargin gcable from thev ehicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hechargin gcable connector cann otbe remo vedf romt hechargin gstation's soc ket. #
Press theE MERGENCY OFF switc honthechargin gstation.
If th ec hargin gcable connector cann otbe remo veda Ter that: #
Request service personnel from theo perator of thec hargin gstatio nv iathee mer gency call button attached tothe
ch argin gstatio nort he emer gency call numbers.
Vehicle not currently being
charged Chargin gstation
fault *A
malfunction has occur redint hechargin gstation or theR FID car disnotrecognised. #
Startt he chargin gprocess at adi.erent chargin gstation.
or #
Have theR FID car dchec kedtoe nsureitisf unctioning. 370 370
Displa
ymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Charging method currently
unavailable Please try
again or change charging
method *A
temp orar ymalfunction has occur redint hechargin gstation. #
Wait until them alfunction has passed.
or #
Startt he chargin gprocess at adi.erent chargin gstation.
Charging fault Please
change charging method
See Owner's Manual *A
temp orar ymalfunction has occur redint hechargin gstation. #
Wait until them alfunction has passed.
or #
Startt he chargin gprocess at adi.erent chargin gstation.
AC charging inoperative
Consult workshop *T
hechargin gprocess cann otbe star tedd uetoam alfunction. #
Consult aquali/ed specialis tworks hop.
DC charging inoperative
Consult workshop *T
hechargin gprocess cann otbe star tedd uetoam alfunction. #
Consult aquali/ed specialis tworks hop.
Reduced drive system per-
formance See Owner's
Manual *T
he driv esystemiso utside then ormal operating temp eratur erange, e.g. du etoextremel ylow or high outside temp er-
atures.
Driv esystemp owe routput is reduced. The yello wr educed po weroutput warning lamp _is lit.
Once theo perating temp eratur eofthe driv esystemr eturns tonorma l(e.g. aTer ashorttrip) ,the full output will be
av ailabl eagain. The displ aymessag eand they ello wreduced po weroutput warning lamp _will go out. #
Driv eonc arefully. Displa
ymessages and warning/indicator lamps
371 371

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
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Solutions
*T he high- voltag ebatter yisn otcharge ds u1cient ly.
Driv esystemp owe routput is reduced. The yello wr educed po weroutput warning lamp _is lit. #
Driv eonc arefully. #
Char getheh igh-voltag ebatter yimmediatel y.
*I fthe driv esystemp owe routput is still reduced, ther eisaf ault in thed rive system. #
Driv eonc arefully. #
Consult aquali/ed specialist workshop.
Û
Stop immediately Drive will
be deactivated Charge
high-volt. battery *T
hecharge leve loft he high-voltag ebatter yissol owthat it is no lon gerp ossible todriv ethe vehicle. The driv esystem
can no lon gerber estarted.
When thed rive system is restar ted, them essage Stop immediately Drive willbed eactivated Charge high-volt. bat-
tery will appear again. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions. #
Char getheh igh-voltag ebatter y(/ pag e171).
Please wait. Battery has
not yet reached operating
temperature. Engine can-
not start. *O
perational readiness is es tablished õandthet ransmission position jis engaged.
The high-voltag ebatter yisw armed up totheo perating temp erature. This process can take afew minutes and ma ybe
prolonged if defrosting of thew indscreen ¬is activated.
The heating process ends when transmission position his engaged. Ho wever,w hen driving, theo utput is signi/cantly
limited until theh igh-voltag ebatter yhasreached its operatin gtemperature. 372 372
Displa
ymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Û
Battery overheated Stop,
everybody out! Outdoors if
possible *T
he high- voltag ebatter yhasove rheated. Ther eisarisk of /re. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions. #
If possible ,stopt he vehicle in theo pen air and ensur ethat all vehicle occupants getout.
% Supporting vehicle function smayactivat eautomaticall y,e.g. thea ir-recirculation mode as par tofclimatecontrol. #
Do no tcontinue driving. #
If smok eispresent, lea vethed anger zone and call the/ reservice immediatel y. #
Consult aquali/ed specialist workshop even if ther ea reno extern al sign sofa/re.
Û
Malfunction *T
he driv esystemism alfunctioning .Awarnin gtone will also sound. #
Consult aquali/ed specialistwo rkshop.
*T her eisas erious malfunction if thed ispla ymessag eand warning tone ar erepeated at shor tinter vals. Youm ust stop
th ev ehiclei mmediatel yinaccordance wit hthe tra1c conditions because thed rive system is automaticall ydeactiva-
te d. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions. #
Swit cho. thev ehiclea nd consult aquali/ed specialis tworks hop.
Û
Malfunction Visit workshop *T
he driv esystemism alfunctioning. #
Consult aquali/ed specialis tworks hop. Displ
aymessages and warning/indicator lamps
373
373

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Withou tstarting engine
again, consult workshop *I
tisn otpossibl etorestartthe driv esystemd uetoam alfunction. #
Do no tswitc ho.t he driv esystem; driv eontot he nearest quali/ed specialis tworks hop.
ô Reserve level Charg ehigh-
voltag ebattery *T
hecharge leve loft he high-voltag ebatter yhas dropped int othe reser verange. #
Cha rget he high-voltag ebatter y(/ pag e171).
#
12 Vb attery See Owner's
Manual *T
he driv esystemi so.a ndthec har geleve loft he 12 Vbatter yistoo lo w. #
Switc ho.e lectrical consume rsthat ar enotrequ ired. #
Driv ethe vehicle for3 0–60 minutes.
or #
Char gethev ehicleata chargin gstatio n( / pag e171).
If th em essag eappear swhile thev ehicleiss witched on, this indicates an on-boar delectrical system malfunction. #
Consult aquali/ed specialist workshop.
d
Malfunction *T
he driv esystemism alfunctioning .The output of your vehicle is restric ted. #
Consult aquali/ed specialist workshop. 374
374
Displ
aymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
d
Stop Switch engine off *T
he driv esystemism alfunctioning. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions and swit cho. thed rive system. Do no tcon-
tinue driving. #
Do no ttow thev ehicle, stop towing if necessar y. #
Consult aquali/ed specialist workshop.
d
Malfunction Visit workshop *T
he driv esystemism alfunctioning. #
Consult aquali/ed specialis tworks hop.
High-voltag ebattery main-
tenance required urgently.
No star tinapprox. XXX km
(yello wdispla ymessage) *A
malfunction has occur redint he high-voltag ebatter y.
It will no lon gerbep ossible tostar tthe electric driv esystema Ter thed istance displa yedh as been co vered. #
Have then ecessar ymaintenance workon theh igh-voltag ebatter ycarried out at aquali/ed specialist workshop.
High-voltag ebattery main-
tenance required urgently.
No star tinapprox. XXX
km (red displa ymessage) *A
malfunction has occur redint he high-voltag ebatter y.
It will no lon gerbep ossible tostar tthe electric driv esystema Ter thed istance displa yedh as been co vered. #
Have then ecessar ymaintenance workon theh igh-voltag ebatter ycarried out immediatel yataquali/ed specialist
wo rkshop. Displ
aymessages and warning/indicator lamps
375
375

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
High-voltag ebattery main-
tenance required urgently.
Withou tengine restart, con-
sult workshop *A
malfunction has occur redint he high-voltag ebatter y.
It will no lon gerbep ossible torestar tthe driv esystemo nce it has been switched o.. #
Do no tswitc ho.t he driv esystem; driv eontot he nearest quali/ed specialis tworks hop. V V
ehicle
ehicle Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
d
Vehicl eisoperational
Switch off ignition before
exiting *Y
ou ar eleaving thev ehicleina ready-to-driv estate. #
Getout of thev ehicle, secure it againstrolling awayand take thek eywit hy ou. #
Ifyo udon otlea vethev ehicle, swit cho. thee lectrical consumers, e.g. thes eat heating. Otherwise, the1 2‑Vb at-
te ry ma ydischar geand startin gthe engine ma ybepossible onl ywitht he help of asecond batter y(jum pstart).
Head-up display currently
unavailable See Owner's
Manual *T
he head-u pdispl ayistemp oraril yunavailable. Possible causes:
R malfunction sinthe po wersupply
R signal inter fere nce #
Stop in accordance wit hthe tra1c conditions and swit chthev ehicleo .and on again. #
Ifth ed ispla ymessag estill appears, consult aquali/ed specialist workshop. 376 376
Displ
aymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Head-u pdisplay inoperative
*The head-u pdispl ayhas an internal er ror. #
Consult aquali/ed specialist workshop.
Ù
Steering malfunction
Increased physica leffort
See Owner's Manual *T
he po wersteering assistance is malfunctioning. &
W
WARNING
ARNING Risk of an accident due toaltered steering characteristics
If th ep ower assistance of thes teering fails partiall yorcomple tely,y ou will need touse mor eforce tostee r. #
If saf esteering is possible, driv eoncarefully. #
Visit or consult aquali/ed specialist workshop immediatel y. Ù
Steering malfunction Stop
immediately See Owner's
Manual *T
he steering is malfunctioning .Steering capability is signi/cantl yimp aired. &
W WARNING
ARNING Risk of accident if steering capability is impaired
If th es teering does no tfunction as intended, thev ehicle's operating saf etyisj eopardised. #
Pull overand stop thev ehicles afelyass oon as possible, paying attention toroad and tra1c conditions. Do
no tc ontinu edriving under an ycircums tances. #
Consult aquali/ed specialistwo rkshop. Active bonne
tmalfunction
See Owner's Manual *T
he activ ebonn et(pedest rian pr otection) is malfunctionin gorinoperativ eaTer having already been triggered. #
Consult aquali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
377
377