MERCEDES-BENZ EQC SUV 2021 Owner's Guide

Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehi‐
cle checks if Mercedes-Benz has your registra‐
tion data.
It is possible that your vehicle has not yet been
re gis tere d in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an
authorised specialist dealer.
R ifyo ur vehicle has not yet been examined at
a Mercedes-Benz service centre.
It is advisable toregis teryo ur vehicle with a
Mercedes-Benz service centre.
Inform Mercedes-Benz as soon as possible
about any change in address or vehicle owner‐
ship. You can do this at a Mercedes-Benz service
centre, forex ample. Cor
rect use of theve hicle
If yo ure mo veany warning sticke rs,yo u or others
could failto recognise cer tain dangers. Lea ve
wa rning sticke rs in position.
Obser vethefo llowing information in particular
when driving your vehicle:
R the saf ety no tes in this manual
R tech nical da taforth eve hicle
R traf fic ru les and regulations
R laws and saf etyst andards per taining to
mo torve hicles Information on
the REACH regulation
EU and EFTA countries onl y:
th e REA CHregulation (Regulation (EC) No.
19 07 /2006, Article 33) stipulates a duty tosup‐
ply information about subs tances of very high
concern (SVHCs).
Mercedes‑Benz AGacts tothe best of its know l‐
edge topreve ntthese SVHCs from being used
and toenable cus tomers tosafely handle these
subs tances. The reare SVHCs known to Mercedes‑Benz
AG, according tosupplier infor‐
mation and internal product information, found
in individual co mponents of this vehicle in quan‐
tities of over 0.1 percent byweight.
Fu rther information can be obtained at thefo l‐
lowing addresses:
R https://reach.daimler.com/de/home/
R https://reach.daimler.com/en/home/ Note
sfo r persons with electronic medical
aids
Me rcedes-Benz AGcannot, despi tecarefully
de veloping vehicle sy stems, comple tely rule out
th e interaction of vehicle sy stems with electronic
medical aids such as cardiac pacemakers.
In addition, there are components ins talled in
th eve hicle that, rega rdless of the operating sta‐
tus of theve hicle, can generate magnetic fields
on a par with permanent magnets. These fields
can be found, forex ample, in the area around
th e multimedia and sound sy stem or also in the
area of the seats, depending on theve hicle
equipment. 28
General no tes

Fo
rth is reason, thefo llowing can occur in isola‐
te d cases, depending on the aids used:
R Medical aids malfunctioning
R Adverse health ef fects
Obser vethe no tes and warnings of the manufac‐
turer of the medical aids; if in doubt, conta ctthe
device manufacturer and/or your doc tor.If th ere
is continuing uncer tainty concerning the possi‐
bility of medical aids malfunctioning, Mercedes-
Benz AGrecommends using only few electrical
ve hicle sy stems and/or maintaining a dis tance
from the components.
When charging the high-voltage batter y,ke ep a
dis tance of at least an arm's length between the
medical aid and thefo llowing components:
R the po wer supp lyequipment
This includes charging stations in thefo rm of
a wa llbox or a public charging point, for
ex ample.
R vehicle components car rying live voltage
This includes thech arging cable and the
ch arging control box, forex ample. On
lyha ve repairs and maintenance workinthe
area of thefo llowing components car ried out by
a qu alified specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. Implied
warranty
* NO
TEDama getotheve hicle arising
from violation of these operating instruc‐
tions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
New‑ or Used- Vehicle Warrant y. #
Follow the instructions in these operat‐
ing instructions on proper operation of yo
ur vehicle as well as on possible vehi‐
cle damage. QR code
forre scue card
QR codes are attached in the soc ketflap and on
th e opposite side on the B-pillar. In theeve nt of
an accident, rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your
ve hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
theve hicle Electronic control units
Electronic control units are
fitted in your vehicle.
Control units process data which, forex ample,
th ey recei vefrom vehicle sensors, generate
th emselves or exch ange between themselves. General no
tes29

Some control units are
requ ired forth e safe
operation of your vehicle, some assist you when
driving, such as driver assis tance sy stems, while
ot hers enable con venience or inf otainment func‐
tions.
The following pr ovides you with general informa‐
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exact ly which
da ta inyour vehicle are collected, sa ved and
transmit tedto third parties, and for what pur‐
pose, can be found in the information directly
re lated tothe functional characteristics in ques‐
tion in their respective operating instructions.
This information is also available online and,
depending on theve hicle equipment, digitally.
Pe rsonal data
Every vehicle is identified bya unique vehicle
identification number. Depending on the coun‐
tr y, this vehicle identification number can be
used by,fo rex ample, go vernmental auth orities
to determ ine the identity of theow ner. The reare
ot her possibilities touse data collec ted from the
ve hicle toidentify theow ner or driver, su chas
th e licence plate number. Therefore, data
generated or processed bycon‐
trol units may be attributable toa person or,
under cer tain conditions, become att ributable to
a person. Depending on which vehicle data are
av ailable, it may be possible tomake inferences
about, forex ample, your driving behaviour, your
location, your route or your use pat tern s.
Legal requirements rega rding the disclosure
of data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide gov‐
ernmental entities, upon request and tothe
ex tent requ ired, data stored bythe manufac‐
turer. Forex ample, this may be the case during
th e in vestigation of a criminal of fence.
Go vernmental entities are themselves, in individ‐
ual cases and within the applicable legal frame‐
wo rk, authorised toread out data from theve hi‐
cle. In the case of an accident, information that
can help with an in vestigation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Operational data in theve hicle
This is data rega rding the operation of theve hi‐
cle, which ha vebeen processed bycontrol units. This includes
thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral accelera‐
tion, number of wheel revo lutions or thefa s‐
te ned seat belts displ ay
R ambient conditions, such as temp erature,
ra in sensor or dis tance sensor
General ly,th e use of these data is temp orar y;
th ey will not be stored be yond the period of
operation and will only be processed within the
ve hicle itself. Control units of ten contain da ta
memories forve hicle keys,fo rex ample. Their
use permits thete mp orary or permanent docu‐
mentation of tech nical information about the
ve hicle's operating state, component loads,
main tenance requ irements and tech nical events
or faults.
Depending on theve hicle equipment, thefo llow‐
ing data are stored:
R operating status of sy stem components,
such as fill le vels, tyre pressure or battery
st atus
R malfunctions or faults in impor tant sy stem
components, such as lights or brakes 30
General no tes

R
system reactions in special driving situations,
such as airbag deployment or the inter ven‐
tion of stability control sy stems
R information on events leading tovehicle
damage
R charge leve l of the high-voltage batter y,esti‐
mated range
In cer tain cases, it may be requiredtostore data
th at wo uld ha veotherwise been used only tem‐
poraril y.This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the
case of warranty claims and quality assurance
measures.
In general, there adout is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the ve
hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement.
To that end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmitted
along with theve hicle identification number to
th e manufacturer. Furthermore, the manufac‐
turer is subject toproduct liability. Forth is rea‐
son the manufacturer also uses operational data
from theve hicle, forex ample, forre calls. These
da ta can also be used toexamine the cus tom‐
er's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individ‐
ual settings in theve hicle and change or reset
th em at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate control settings R
individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐ General no
tes31

ticula
r,when you use online services in accord‐
ance with the settings that you ha veselected.
Smartphone integ ration (e.g. Android Autoor
Apple CarPlay ®
)
If yo ur vehicle is according lyequipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integrated in
th eve hicle. Images and audio from the smart‐
phone can be output via the multimedia sy stem.
Cer tain information is simultaneously transfer‐
re dto yo ur smartphone. Depending on the type
and integration, this includes position data, day/
night mode and other general vehicle statuses.
Fo r more information please consult the Owner's
Manual of theve hicle/inf otainment sy stem.
This integration allo wsthe use of selected
smartphone apps, such as navigation or music
pla yer apps. There is no fur ther interaction
between the smartphone and theve hicle; in par‐
ticular, vehicle data is not directly accessible.
The type of additional data processing is de ter‐
mined bythe pr ovider of the app being used.
Which settings you can make, if an y,depends on th
e specific app and the operating sy stem of
yo ur smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is made possible bythe
ve hicle's own transmitter and recei ver or by a
mobile end device that you ha vebrought into the
ve hicle, forex ample, a smartphone. Online func‐
tions can be used via the wireless network con‐
nection. This includes online services and appli‐
cations/apps pr ovided to yo uby the manufac‐
turer or by other pr oviders.
Manu factu rer's se rvices
Re garding the manufacturer's online services,
th e individual functions are described bythe
manufacturer in a suita ble place,forex ample, in
th e Owner's Manual or on the manufacturer's
we bsite, where there leva nt da taprotection
information is also given. Personal data may be
used forth e pr ovision of online services. Data are
exchanged via a secure connection, such as
th e manufacturer's designated IT sy stems. Any
personal data which are collected, processed
and used, other than forth e pr ovision of serv‐
ices, is done so exclusively on the basis of legal
permission. This is the case, forex ample, for a
legally prescribed emergency call sy stem, a con‐
tractual agreement or when consent has been
given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva‐
te d. This excludes legally prescribed functions
and services, such as an emer gency call sy stem.
Third party services
If yo u use online services from other pr oviders
(third parties), these services are there sponsi‐
bility of the pr ovider in question and subject to
th at pr ovider's data pr otection conditions and
te rm s of use. As a general rule, the manufac‐
turer has no influence on the conte nt
exc hanged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent 32
General no tes

and purpose of
the collection and use of per‐
sonal data. Data pr
otection rights Depending on
your count ryor the equipment
and range of functions of your vehicle as well as
th e services you use and the services on of fer,
yo u are entitled todiffere nt da taprotection
ri ghts. Further information on data pr otection
and your data pr otection rights can either be
fo und on the manufacturer's website or you will
re cei vethis information as part of theva rious
services and service of fers . The reyou will also
fi nd the conta ct information forth e manufac‐
turer and its data pr otection of ficers.
At awo rkshop, forex ample, with the support of
a specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Copyright
Information on licences for free and open-sou rce
software used in your vehicle can be found on th
e data car rier in your vehicle document wallet
and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource General no
tes33

Re
stra int sy stem Pr
otection pr ovided bythere stra int sy stem The
restra int sy stem includes thefo llowing com‐
ponents:
R Seat belt sy stem
R Airbags
R Child restra int sy stem
R Child seat securing sy stems
The restra int sy stem can help pr eventtheve hi‐
cle occupants from coming into contact with
parts of theve hicle interior in theev ent of an
accident. In theev ent of an accident, the
re stra int sy stem can also reduce thefo rc es to
which theve hicle occupants are subjected.
A seat belt can only pr ovide the best le vel of pro‐
te ction if it is worncor rectl y.Depending on the
de tected accident situation, seat belt tensioners
and/or airbags supplement the pr otection
of fere dby a cor rectly wornseat belt. Seat belt
te nsioners and/or airbags are not depl oyed in
eve ryaccident. In order
forth ere stra int sy stem toprov ide the
intended le vel of pr otection, each vehicle occu‐
pant must obser vethefo llowing information:
R Fasten seat belts cor rectl y.
R Sit in an almost up right seat position with
th eir back against the seat backrest.
R Sit with their feet resting on thefloor, if pos‐
sible.
R Alw ays secure persons under 1.50 m tall in
an additional restra int sy stem suitable for
Mercedes-Benz vehicles.
Ho wever,no sy stem available today can com‐
ple tely elimin ate injuries and fata lities in every
accident situation. In particular, the seat belt
and airbag generally do not pr otect against
objects penetrating theve hicle from the outside.
It is also not possible tocompl etely rule out the
ri sk of injury caused bythe airbag deploying. Re
duced restra int sy stem pr otection &
WARNING Risk of inju ryor death due to
modifications tothere stra int sy stem
Ve hicle occupants may no longer be pr otec‐
te d as intended if alterations are made tothe
re stra int sy stem. #
Never alter the parts of there stra int
sy stem. #
Neverta mp er with the wiring or any
electronic component parts or their
software. If it is necessary
tomodify theve hicle toaccom‐
modate a person with disabilities, con tact a
qu alified specialist workshop.
Mercedes-Benz recommends that you use driv‐
ing aids which ha vebeen appr ovedfo ryo ur vehi‐
cle byMercedes-Benz. Re
stra int sy stem functionality When
the ignition is switched on, a self-test is
per form ed, during which the6 restra int sys‐ 34
Occupant saf ety

te
m wa rning lamp lights up. It goes out no later
th an a few seconds af terth eve hicle is star ted.
The components of there stra int sy stem are then
functional. Malfunctioning
restra int sy stem A malfunction has occur
red in there stra int sys‐
te m if:
R the6 restra int sy stem warning lamp does
not light up when the ignition is switched on
R the6 restra int sy stem warning lamp
lights up continuously or repeatedly during a
journey &
DANG ER Risk of death due tothe
re stra int sy stem malfunctioning
Components in there stra int sy stem may be
activated unintentionally or not deploy as
intended in an accident. In theeve nt of an
accident, the high-voltage on-board electrical
sy stem may not be deactivated as intended. Yo
u may recei vean electric shock if you
to uch the damaged components of the high-
vo ltage on-board elect rical sy stem. #
Have there stra int sy stem checked and
re paired immediately at a qualified spe‐
cialist workshop. #
After an accident, switch off the ignition
immediatel y. Fu
nction of there stra int sy stem in an acci‐
dent How
there stra int sy stem works depends on the
se verity of the impact de tected and the apparent
type of acciden t:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds forth e components of
th ere stra int sy stem are de term ined based on
th eev aluation of the sensor values measured at
va rious points in theve hicle. This process is pre- em
ptive in nature. The triggering/deployment of
th e components of there stra int sy stem must
ta ke place in good time at thest art of the colli‐
sion.
Fa ctors whi chcan only be seen and measu red
af te r a collision has occur red cann otplay a deci‐
sive role in airbag deployment. Nor do they pro‐
vide an indication of airbag deployment.
The vehicle may be deformed significantly with‐
out an airbag being deplo yed. This is the case if
only parts which are relatively easily deformed
are af fected and thera te ofvehicle deceleration
is not high. Con versely, an airbag may be
deplo yedev en though theve hicle suf fers only
minor deformation. If very rigid vehicle parts
such as longitudinal members are hit, this may
re sult in suf ficiently high le vels of vehicle decel‐
eration.
Depending on the de tected deployment situa‐
tion, the components of there stra int sy stem can
be activated or deplo yed independently of each
ot her:
R Seat belt tensioner: frontal impact, rear
impact, side impact, rollo ver Occupant saf
ety35

R
Driver's airbag, front passenger airbag: fron‐
ta l impact
R Knee airbag: frontal impact
R Side airbag: side impact
R Window airbag: side impact, rollo ver,frontal
impact
The front passenger airbag can only be depl oyed
in an accident if thePA SSENGER AIR BAG OFF
indicator lamp is off. If the front passenger seat
is occupied, make sure, bo thbefore and during
th e journe y,that thest atus of the front
passenger airbag is cor rect (/ page 45). &
WARNING Risk of bu rns from hot airbag
components
The airbag parts are hot af ter an airbag has
been depl oyed. #
Do not touch the airbag parts. #
Have a deplo yed airbag replaced at a
qu alified specialist workshop as soon
as possible. Mercedes-Benz
recommends that you ha vethe
ve hicle towe dto aqu alified specialist workshop
af te r an accident. Take this into account, partic‐
ularly if a seat belt tensioner is trig gered or an
airbag deplo yed.
If th e seat belt tensioners are trig gered or an air‐
bag is deplo yed, you will hear a bang, and a
small amount of powder may also be released:
R The bang will not generally af fect your hear‐
ing.
R Ingeneral, the powder released is not haz‐
ardous tohealth but may cause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr eve nt brea thing dif ficulties. Seat belts
Pr
otection pr ovided bythe seat belt Alw
aysfast enyour seat belt co rrectly before
st arting a journe y.A seat belt can only pr ovide
th e best le vel of pr otection if it is worncor rectly. &
WARNING Risk of inju ryor death due to
incor rectly fastened seat belt
If th e seat belt is not worncor rectly, it can‐
not per form its intended pr otective function.
In addition, an incor rectly fastened seat belt
can also cause injuries, forex ample, in the
ev ent of an accident or when braking or
ch anging direction sudden ly. #
Alw ays ensure that all vehicle occu‐
pants ha vetheir seat belts fastened
cor rectly and are sitting prope rly. Alw
ays obser vethe instructions about the cor‐
re ct driver's seat position and adjusting the seat
(/ page 93).
In order forth e cor rectly wornseat belt topro‐
vide the intended le vel of pr otection, each vehi‐
cle occupant must obser vethefo llowing infor‐
mation:
R The seat belt must not be twis ted and must
fi t tightly and snu gly across the body. 36
Occupant saf ety

R
The seat belt must be routed across the
centre of the shoulder and as low down
across the hips as possible.
R The shoulder section of the seat belt should
not touch your ne cknor be routed under
yo ur arm or behind your bac k.
R Avoid wearing bulky clo thing, e.g. a winter
coat.
R Push the lap belt down as far as possible
across your hips and pull tight with the shoul‐
der section of the belt. Ne verro ute the lap
belt across your abdomen.
Pregnant women must also take particular
care with this.
R Neverro ute the seat belt across sharp, poin‐
te d, abrasive or fragile objects.
R Only one person should use each seat belt at
any one time. Ne ver allow babies and chil‐
dren totrave l sitting on the lap of ano ther
ve hicle occupant.
R Never secure objects with a seat belt if the
seat belt is also being used byone of the
ve hicle's occupants. Alw ays obser vethe
instructions for loading theve hicle when securing objects, luggage or loads
(/
page 106).
Also ensu rethat no objects, e.g. a cushion,
are ever placed between a person and the
seat.
If ch ildren are tra velling in theve hicle, be sure to
obser vethe instructions and saf ety no tes on
"Children in theve hicle" (/ page 50). Limitations of
the pr otection pr ovided bythe
seat belt &
WARNING Risk of inju ryor death due to
incor rect seat position
The seat belt will not of ferth e intended le vel
of pr otection if you ha venot mo vedth e seat
backrest toan almost vertical position.
In particular, you may slip under the seatbelt
and injure yourself. #
Adjust the seat proper lybefore begin‐
ning your journe y. #
Alw ays ensure that the seat backrest is
in an almost vertical position and that th
e shoulder section of your seat belt is
ro uted across the cent reofyour shoul‐
der. &
WARNING Risk of inju ryor death when
additional restra int sy stems are not used
fo r persons with a smaller stature
Pe rsons under 1.50 m tall cannot wearthe
seat belt cor rectly wi thout a suitable addi‐
tional restra int sy stem. #
Alw ays secure persons under 1.50 m
ta ll in a suitable restra int sy stem. &
WARNING Risk of inju ryor death due to
damaged or modified seat belts
Seat belts cann otprov ide pr otection in the
fo llowing situations:
R the seat belt is damaged, has been modi‐
fi ed, is extremely di rty, bleached or dyed
R the seat belt buckle is damaged or
ex treme lydirty Occupant saf
ety37