ESP MERCEDES-BENZ G-Class 2015 W463 User Guide

Window curtain air bags
Window curtain air bags
:are integrated
into the side of the roof frame and deployed in
the area from the A-pillar to the C-pillar.
When deployed, the window curtain air bag
enhances the level of protection for the head.
However, it does not protect the chest or
arms.
In the event of a side impact, the window cur-
tain air bag is deployed on the side on which
the impact occurs.
If the system determines that they can offer
additional protection to that provided by the
seat belt, a window curtain air bag may be
deployed in other accident situations
(Y page 49). Deployment of Emergency Tensioning
Devices and air bags
Important safety notes G
WARNING
The air bag parts are hot after an air bag has
been deployed. There is a risk of injury.
Do not touch the air bag parts. Have a
deployed air bag replaced at a qualified spe-
cialist workshop as soon as possible. G
WARNING
A deployed air bag no longer offers any pro-
tection and cannot provide the intended pro-
tection in an accident. There is an increased
risk of injury. Have the vehicle towed to a qualified special-
ist workshop in order to have a deployed air
bag replaced.
It is important for your safety and that of your
passenger to have deployed air bags replaced and to have any malfunctioning air bags
repaired. This will help to make sure the air
bags continue to perform their protective
function for the vehicle occupants in the
event of a crash. G
WARNING
Pyrotechnic Emergency Tensioning Devices
that have been deployed are no longer opera- tional and are unable to perform their inten-
ded protective function. This poses an
increased risk of injury or even fatal injury.
Therefore, have pyrotechnic Emergency Ten-
sioning Devices which have been triggered
immediately replaced at a qualified specialist workshop.
If Emergency Tensioning Devices are trig-
gered or air bags are deployed, you will hear a
bang, and a small amount of powder may also be released. The 6restraint system warn-
ing lamp lights up.
Only in rare cases will the bang affect your
hearing. The powder that is released gener-
ally does not constitute a health hazard, but it
may cause short-term breathing difficulties in
people with asthma or other respiratory prob-
lems. To avoid this, you may wish to get out of
the vehicle or open the windows as soon as it is safe to do so.
Air bags and pyrotechnic Emergency Tension-
ing Devices (ETDs) contain perchlorate mate- rial, which may require special handling and
regard for the environment. National guide-
lines must be observed during disposal. In
California, see www.dtsc.ca.gov/
HazardousWaste/Perchlorate/
index.cfm. Occupant safety
49Safety Z

Method of operation
During the first stage of a collision, the
restraint system control unit evaluates impor-
tant physical data relating to vehicle deceler-
ation or acceleration, such as:
R duration
R direction
R intensity
Based on the evaluation of this data, the
restraint system control unit triggers the
Emergency Tensioning Devices during a fron-
tal or rear collision.
An Emergency Tensioning Device can only be triggered, if:
R the ignition is switched on.
R the components of the restraint system are
operational; see "Restraint system warning lamp" (Y page 41)
R the belt tongue is engaged in the buckle on
the respective front-passenger seat
The Emergency Tensioning Devices in the
rear compartment are triggered independ-
ently of the lock status of the seat belts.
If the restraint system control unit detects a
more severe accident, further components of the restraint system are activated independ-
ently of each other in certain frontal collision
situations:
R Driver's air bag
R Front-passenger front air bag
The front-passenger front air bag is activated
or deactivated depending on the person on
the front-passenger seat. The front-
passenger front air bag can only deploy in an accident if the PASSENGER AIR BAG OFF indi- cator lamp is off. Observe the information onthe PASSENGER AIR BAG OFF indicator lamp
(Y page 42).
Your vehicle has a two-stage driver's air bag.
During the first deployment stage the driver's
air bag fills with sufficient propellant gas to
reduce the risk of injuries. The front air bag is fully deployed with the maximum amount of propellant gas if a second deployment thresh-
old is reached within a few milliseconds.
The activation threshold of the Emergency
Tensioning Devices and the air bag are deter-
mined by evaluating the rate of vehicle decel-
eration or acceleration which occurs at vari-
ous points in the vehicle. This process is pre- emptive in nature. Deployment should take
place in good time at the start of the collision.
The rate of vehicle deceleration or accelera-
tion and the direction of the force are essen- tially determined by:
R the distribution of forces during the colli-
sion
R the collision angle
R the deformation characteristics of the vehi-
cle
R the characteristics of the object with which
the vehicle has collided
Factors which can only be seen and measured after a collision has occurred do not play a
decisive role in the deployment of an air bag.
Nor do they provide an indication of air bag
deployment.
The vehicle can be deformed considerably,
without an air bag being deployed. This is the
case if only parts which are relatively easily
deformed are affected and the rate of decel-
eration is not high. Conversely, air bags may
be deployed even though the vehicle suffers
only minor deformation. This is the case if, for example, very rigid vehicle parts such as lon-
gitudinal body members are hit, and sufficient deceleration occurs as a result.
If the restraint system control unit detects a
side impact or if the vehicle rolls over, the
applicable components of the restraint sys-
tem are activated independently of each
other depending on the apparent type of acci-
dent. If the system determines a need for
additional protection for the vehicle occu-
pants, the Emergency Tensioning Devices are
triggered.
R Window curtain air bag on the side of
impact, independently of the use of the 50
Occupant safetySafety

seat belt and independently of whether the
front-passenger seat is occupied
R Window curtain air bags on the driver's and
front-passenger side in certain situations
when the vehicle rolls over, if the system
determines that deployment can offer addi-
tional protection to that provided by the
seat belt
i Not all air bags are deployed in an acci-
dent. The different air bag systems work
independently of each other.
How the air bag system works is deter-
mined by the severity of the accident detec- ted, especially the vehicle deceleration or
acceleration and the apparent type of acci-
dent:
R frontal collision
R side impact
R rollover NECK-PRO head restraints/NECK-
PRO luxury head restraints
Important safety notes G
WARNING
The function of the head restraint may be
impaired if you:
R attach objects such as coat hangers to the
head restraints, for example
R use head restraint covers
If you do so, the head restraints cannot fulfill
their intended protective function in the event of an accident. In addition, objects attached
to the head restraints could endanger other
vehicle occupants. There is an increased risk
of injury.
Do not attach any objects to the head
restraints and do not use head restraint cov-
ers. Method of operation NECK-PRO head restraints/NECK-PRO luxury
head restraints offer additional protection
against head and neck injuries. In the event of a rear collision of a certain severity, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints on the driver's and front-passenger
seats are moved forwards and upwards. This
provides better head support.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's seat and the front-passenger
seat (Y page 51). Otherwise, the additional
protection will not be available in the event of
another rear-end collision. You can see that a NECK-PRO head restraint/NECK-PRO luxury
head restraint has been triggered if it is tiltedforward and can no longer be adjusted.
Mercedes-Benz recommends that you have
the functionality of the NECK-PRO head
restraints/NECK-PRO luxury head restraints
checked at a qualified specialist workshop
after a rear-end collision.
Resetting a triggered NECK-PRO head
restraint/NECK-PRO luxury head
restraint NECK-PRO head restraints
Do not insert your finger between the cushion
of the head restraint and the cover. Pay par-
ticular attention while resetting the NECK-
PRO head restraints. Occupant safety
51Safety Z

i
If it is absolutely necessary to carry a child
on the front-passenger seat, be sure to
observe the information on "Child restraint
systems on the front-passenger seat"
(Y page 58). There you will also find infor-
mation on deactivating the front-passenger
front air bag.
All child restraint systems must meet the fol- lowing standards:
R U.S. Federal Motor Vehicle Safety Stand-
ards 213 and 225
R Canadian Motor Vehicle Safety Standards
213 and 210.2
Confirmation that the child restraint system
corresponds to the standards can be found
on an instruction label on the child restraint
system. This confirmation can also be found
in the installation instructions that are inclu-
ded with the child restraint system.
Observe the warning labels in the vehicle inte-
rior and on the child restraint system. LATCH-type (ISOFIX) child seat secur-
ing system G
WARNING
LATCH-type (ISOFIX) child restraint systems
do not offer sufficient protective effect for
children whose weight is greater than 48 lbs
(22 kg) who are secured using the safety belt integrated in the child restraint system. In the
event of an accident, a child might not be
restrained correctly. This poses an increased
risk of injury or even fatal injury.
If the child weighs more than 48 lbs (22 kg),
only use LATCH-type (ISOFIX) child restraint
systems with which the child is also secured
with the vehicle seat belt. Also secure the
child restraint system with the Top Tether
belt, if available.
Always comply with the manufacturer's
installation and operating instructions for the child restraint system used. Before every trip, make sure that the LATCH-
type (ISOFIX) child restraint system is
engaged correctly in both LATCH-type (ISO-
FIX) securing rings
! When installing the child restraint system,
make sure that the seat belt for the middle seat does not get trapped. The seat belt
could otherwise be damaged. :
LATCH-type (ISOFIX) securing rings
X Install the LATCH-type (ISOFIX) child
restraint system on both LATCH-type (ISO-
FIX) securing rings :.
ISOFIX is a standardized securing system for
specially designed child restraint systems on
the rear seats. LATCH-type (ISOFIX) securing rings :for two LATCH-type (ISOFIX) child
restraint systems are installed on the left and
right rear seats.
Non-LATCH-type (ISOFIX) child seats may
also be used and can be installed using the
vehicle's seat belt system. Install the child
seat according to the manufacturer's instruc-
tions. Top Tether
Introduction Top Tether provides an additional connection
between the child restraint system secured
with a LATCH-type (ISOFIX) child seat mount
and the vehicle. This helps reduce the risk of
injury even further. If the child restraint sys-
tem is equipped with a Top Tether belt, this
should always be used. Children in the vehicle
55Safety Z

G
WARNING
If you secure a child in a child restraint system on the front-passenger seat and the
PASSENGER AIR BAG OFF indicator lamp is
off, the front-passenger front air bag can
deploy in the event of an accident. The child
could be struck by the air bag. This poses an
increased risk of injury or even fatal injury.
Make sure that the front-passenger front air
bag has been disabled. The PASSENGER AIR
BAG OFF indicator lamp must be lit. G
WARNING
If the PASSENGER AIR BAG OFF indicator
lamp is lit, the front-passenger front air bag is disabled. It will not be deployed in the event of
an accident and cannot perform its intended
protective function. A person in the front-
passenger seat could then, for example, come
into contact with the vehicle's interior, espe-
cially if the person is sitting too close to the
dashboard. This poses an increased risk of
injury or even fatal injury.
In this case the front-passenger seat may not be used. Only suitable rearward-facing or
forward-facing child restraint systems may be
installed on the front-passenger seat. Always observe the child restraint system manufac-
turer's installation instructions. G
WARNING
If you secure a child in a forward-facing child
restraint system on the front-passenger seat
and you position the front-passenger seat too close to the dashboard, in the event of an
accident, the child could:
R come into contact with the vehicle's inte-
rior if the PASSENGER AIR BAG OFF indi-
cator lamp is lit, for example
R be struck by the air bag if the PASSENGER
AIR BAG OFF indicator lamp is off
This poses an increased risk of injury or even fatal injury.
Move the front-passenger seat as far back as
possible. Always make sure that the shoulder belt strap is correctly routed from the vehicle belt sash guide to the shoulder belt guide on
the child restraint system. The shoulder belt
strap must be routed forwards and down-
wards from the belt sash guide. If necessary,
adjust the belt sash guide and the front-
passenger seat accordingly. Always observe
the information about suitable positioning of
the child restraint system in this Operator's
Manual as well as the child restraint system
manufacturer's installation instructions.
PASSENGER AIR BAG OFF indicator lamp
:
shows you whether the front-passenger front air bag is deactivated.
X Turn the SmartKey to position 1or 2in the
ignition lock.
The system carries out self-diagnostics.
The PASSENGER AIR BAG OFF indicator lamp
must light up for approximately six seconds.
If, after the system self-test, the
PASSENGER AIR BAG OFF indicator lamp:
R is lit: the front-passenger front air bag is
deactivated. It will then not be deployed in
the event of an accident.
R is not lit , the sensor system did not detect
a child restraint system with transponder
for the BabySmart™ air bag deactivation
system. If, in the event of an accident, all
deployment criteria are met, the front-
passenger front air bag is deployed. Children in the vehicle
57Safety Z

Pets in the vehicle
G
WARNING
If you leave animals unattended or unsecured in the vehicle, they could press buttons or
switches, for example.
As a result, they could:
R activate vehicle equipment and become
trapped, for example
R activate or deactivate systems, thereby
endangering other road users
Unsecured animals could also be flung around
the vehicle in the event of an accident or sud- den steering or braking, thereby injuring vehi-
cle occupants. There is a risk of an accident
and injury.
Never leave animals unattended in the vehi-
cle. Always secure animals properly during
the journey, e.g. use a suitable animal trans-
port box. Driving safety systems
Overview of driving safety systems
In this section, you will find information about the following driving safety systems:
R ABS (Anti-lock BrakingSystem)
(Y page 62)
R BAS ( Brake Assist System) (Y page 62)
R Adaptive brake lights (Y page 63)
R ESP ®
(Electronic StabilityProgram)
(Y page 63)
R EBD ( Electronic Brake force Distribution)
(Y page 65)
R ADAPTIVE BRAKE (Y page 65)
R Trailer stabilization Important safety notes
G
WARNING
The ABS, the BAS, and the ESP ®
switch off
when the differential locks are switched on.
When the ABS, the BAS, and the ESP ®
are
switched off
R wheels may lock during hard braking
R steering capabilities are reduced
R braking distance is increased
R vehicle stability in standard driving maneu-
vers is increased
Make sure the differential locks are switched on at all times except when driving off-road for
example. Switch on the differential locks
immediately when returning from off-road
driving.
If you fail to adapt your driving style or if you
are inattentive, the driving safety systems can neither reduce the risk of an accident nor
override the laws of physics. Driving safety
systems are merely aids designed to assist
driving. You are responsible for the distance
to the vehicle in front, for vehicle speed and
for braking in good time. Always adapt your
driving style to suit the prevailing road and
weather conditions and maintain a safe dis-
tance from the vehicle in front. Drive care-
fully.
i Please note that the driving safety sys-
tems described only work as effectively as
possible if there is adequate contact
between the tires and the road surface. Pay particular attention to the information
regarding tires, recommended minimum
tire tread depths etc. in the "Wheels and
tires" section (Y page 306).
In wintry driving conditions, always use
winter tires (M+S tires) and if necessary,
snow chains. Only in this way will the driv-
ing safety systems described in this section work as effectively as possible. Driving safety systems
61Safety Z

ABS (Anti-lock Braking System)
Important safety notes i
Observe the "Important safety notes" sec-
tion (Y page 61). G
WARNING
If the ABS malfunctions, other driving systems such as the BAS or the ESP ®
are also switched
off. Observe indicator and warning lamps that may come on as well as messages in the mul-
tifunction display that may appear.
If the ABS malfunctions, the wheels may lock during hard braking, reducing the steering
capability and extending the braking distance. G
WARNING
If ABS is faulty, the wheels could lock when
braking. The steerability and braking charac-
teristics may be severely impaired. Addition-
ally, further driving safety systems are deac-
tivated. There is an increased danger of skid- ding and accidents.
Drive on carefully. Have ABS checked imme-
diately at a qualified specialist workshop.
ABS regulates brake pressure in such a way
that the wheels do not lock when you brake.
This allows you to continue steering the vehi- cle when braking.
Provided that the differential locks are not
active, ABS works from a speed of about
5 mph (8 km/h) upwards, regardless of road- surface conditions. ABS works on slippery
surfaces, even if you only brake gently.
The yellow !ABS warning lamp in the
instrument cluster lights up when the ignition
is switched on. It goes out when the engine is running.
Braking If ABS intervenes when braking, you will feel a
pulsing in the brake pedal. X
If ABS intervenes: continue to depress the
brake pedal vigorously until the braking sit- uation is over.
X To make a full brake application:
depress the brake pedal with full force.
The pulsating brake pedal can be an indica-
tion of hazardous road conditions, and func-
tions as a reminder to take extra care while
driving.
Off-road ABS If the
LOW RANGE shift range is selected by
the transfer case, (Y page 186), an ABS sys-
tem specifically suited to off-road terrain is
automatically activated.
At speeds below 37 mph (60 km/h), the front wheels lock cyclically during braking. The dig-
ging-in effect achieved in the process reduces
the stopping distance on off-road terrain. This limits steering capability. BAS (Brake Assist System)
i Observe the "Important safety notes" sec-
tion (Y page 61). G
WARNING
If BAS is malfunctioning, the braking distance
in an emergency braking situation is
increased. There is a risk of an accident.
In an emergency braking situation, depress
the brake pedal with full force. ABS prevents
the wheels from locking.
BAS operates in emergency braking situa-
tions. If you depress the brake pedal quickly,
BAS automatically boosts the braking force,
thus shortening the stopping distance.
X Keep the brake pedal firmly depressed until
the emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will function as usual once you
release the brake pedal. BAS is deactivated. 62
Driving safety systemsSafety

Adaptive brake lights
If you brake sharply from a speed of more
than 30 mph (50 km/h) or if braking is assis- ted by BAS, the brake lamps flash rapidly. In
this way, traffic traveling behind you is
warned in an even more noticeable manner.
If you brake sharply from a speed of more
than 45 mph (70 km/h)to a standstill, the
hazard warning lamps are activated automat-
ically. If the brakes are applied again, the
brake lamps light up continuously. The hazard
warning lamps are deactivated automatically if you drive faster than 6 mph (10 km/h). You
can also switch off the hazard warning lamps using the hazard warning button
(Y page 104). ESP
®
(Electronic Stability Program)
Important safety notes i
Observe the "Important safety notes" sec-
tion (Y page 61). G
WARNING
If ESP ®
is malfunctioning, ESP ®
is unable to
stabilize the vehicle. Additionally, further driv- ing safety systems are deactivated. This
increases the risk of skidding and an accident.
Drive on carefully. Have ESP ®
checked at a
qualified specialist workshop.
! Only operate the vehicle for a maximum of
ten seconds on a brake test dynamometer.
Switch off the ignition.
Application of the brakes by ESP ®
may oth-
erwise destroy the brake system.
! A function or performance test should
only be carried out on a two-axle dyna-
mometer. Before you operate the vehicle
on such a dynamometer, please consult a
qualified workshop. You could otherwise
damage the drive train or the brake system. ESP
®
monitors driving stability and traction.
Traction is the power transmission between
the tires and the road surface.
ESP ®
is deactivated if the åwarning lamp
in the instrument cluster lights up continu-
ously when the engine is running.
If the ÷ warning lamp and the åwarn-
ing lamp are lit continuously, ESP ®
is not
available due to a malfunction.
Observe the information on warning lamps
(Y page 239) and any display messages that
appear in the instrument cluster
(Y page 213).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or slip-
pery roads. ESP ®
can also stabilize the vehi-
cle during braking.
If ESP ®
intervenes, the ÷warning lamp
flashes in the instrument cluster.
If ESP ®
intervenes:
X Do not deactivate ESP ®
under any circum-
stances.
X Only depress the accelerator pedal as far as
necessary when pulling away.
X Adapt your driving style to suit the prevail-
ing road and weather conditions.
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly.
i If differential locks are switched on, ABS,
BAS and ESP ®
switch themselves off auto-
matically.
4ETS (Electronic Traction System) Traction control remains active, even if you
deactivate ESP
®
. Driving safety systems
63Safety Z

X
If appropriate for the driving conditions,
engage the LOW RANGE off-road gear
(Y page 186).
Traction control is part of ESP ®
.
Traction control brakes the drive wheels indi-
vidually if they spin. This enables you to pull
away and accelerate on slippery surfaces, for
example if the road surface is slippery on one
side. In addition, more drive torque is trans-
ferred to the wheel or wheels with traction.
Traction control remains active, even if you
deactivate ESP ®
.
Traction control is no longer active above a
speed of approximately 37 mph (60 km/h).
Traction control brakes the drive wheels indi-
vidually if they spin. This enables you to pull
away and accelerate on slippery surfaces, for
example if the road surface is slippery on one
side. In addition, more drive torque is trans-
ferred to the wheel or wheels with traction.
Deactivating/activating ESP ®G
WARNING
If you deactivate ESP ®
, ESP ®
no longer sta-
bilizes the vehicle. There is an increased risk
of skidding and an accident.
Only deactivate ESP ®
in the situations descri-
bed in the following.
! Avoid spinning the driven wheels for an
extended period with ESP ®
deactivated.
You could otherwise damage the drivetrain. X
To deactivate: press button:until the
å warning lamp lights up in the instru-
ment cluster.
X To activate: press button :until the å
warning lamp goes out in the instrument
cluster.
ESP ®
is activated automatically when the
engine is started.
i Vehicles with the ECO start/stop func-
tion: the ECO start/stop function automat-
ically switches the engine off when the
vehicle comes to a stop. The engine starts
automatically when the driver wants to pull
away again. ESP ®
remains in its previously
selected status. For example, if ESP ®
was
deactivated before the engine was
switched off, ESP ®
remains deactivated
when the engine is switched on again.
It may be best to deactivate ESP ®
in the fol-
lowing situations:
R when using snow chains
R in deep snow
R on sand or gravel
If you deactivate ESP ®
:
R ESP ®
no longer improves driving stability.
R the engine's torque is no longer limited and
the drive wheels can spin. The spinning of
the wheels results in a cutting action, which
provides better grip.
R traction control is still activated.
R ESP ®
still provides support when you
brake.
R and are driving at above 37 mph (60 km/h)
(on AMG vehicles above 62 mph
(100 km/h)), ESP ®
still intervenes when
one wheel reaches its grip limit even
though it is deactivated.
i If ESP ®
is deactivated and one or more
wheels start to spin, the ÷warning lamp
in the instrument cluster flashes. In such
situations, ESP ®
will not stabilize the vehi-
cle. 64
Driving safety systemsSafety

i
If ESP ®
is deactivated, it is reactivated
automatically if you are driving at above
37 mph (60 km/h) (on AMG vehicles above
62 mph (100 km/h)) or you exceed a cer-
tain lateral acceleration.
Trailer stabilization G
WARNING
If road and weather conditions are poor,
trailer stabilization will not be able to prevent the vehicle/trailer combination from swerv-
ing. Trailers with a high center of gravity can
tip over before ESP ®
can detect this. There is
a risk of an accident.
Always adapt your driving style to the prevail- ing road and weather conditions.
Trailer stabilization does not work if ESP ®
is
deactivated because of a malfunction.
If your vehicle with trailer (vehicle/trailer
combination) begins to lurch, you can only
stabilize the vehicle/trailer combination by
depressing the brake firmly.
In this situation, ESP ®
assists you and can
detect if the vehicle/trailer combination
begins to lurch. ESP ®
slows the vehicle down
by braking and limiting the engine output until the vehicle/trailer combination has stabi-
lized.
Trailer stabilization is active above speeds of
about 37 mph (60 km/h). EBD (electronic brake force distribu-
tion)
i Observe the "Important safety notes" sec-
tion (Y page 61). G
WARNING
If EBD is malfunctioning, the rear wheels can
lock, e.g. under full braking. This increases the risk of skidding and an accident.
You should therefore adapt your driving style
to the different handling characteristics. Have the brake system checked at a qualified spe-
cialist workshop.
Observe information regarding indicator and
warning lamps (Y page 237) as well as dis-
play messages (Y page 215).
EBD monitors and controls the brake pres-
sure on the rear wheels to improve driving
stability while braking. ADAPTIVE BRAKE
ADAPTIVE BRAKE provides increased braking
safety. In addition to the braking function,
ADAPTIVE BRAKE also has the HOLD function
(Y page 180) and hill start assist
(Y page 135). Theft deterrent locking system
Immobilizer
X To activate: remove the SmartKey from
the ignition lock.
X To deactivate: switch on the ignition.
The immobilizer prevents your vehicle from
being started without the correct SmartKey.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
SmartKey that is left inside the vehicle.
i The immobilizer is always deactivated
when you start the engine.
In the event that the engine cannot be star- ted when the starter battery is fully
charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCedes (in the USA) or 1-800-387-0100 (in Canada). Theft deterrent locking system
65Safety Z