ESP MERCEDES-BENZ G-CLASS SUV 2013 Owners Manual

MB Info call button
X
Open the stowage compartment under the
armrest (Y page 263).
X Press Roadside Assistance button 0043 for
more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated.
Indicator lamp 0044 in Roadside Assistance
button 0043 flashes while the call is active.
The Connecting Call message
appears in
the multifunction display and the COMAND
system is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient
GPS

reception, the mbrace
system transmits data to the Response
Center, for example:
R Current location of the vehicle
R Vehicle identification number
R Vehicle model
R Vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu during the call by pressing
the NAVI button on COMAND. Voice output
is not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
You can find further information on the
mbrace system at http://
www.mbusa.com
2
Log in under "Owners
Online".
i If the indicator lamp in MB Info call
button 0043 is flashing continuously and no
voice connection with
the

Response center
has been established, then the mbrace
system has not been able to initiate an MB
Info call (e.g. the relevant mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
X To end a call: press the 007F
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call has the highest priority and
takes precedence over all other active calls.
The indicator lamp of the respective button
flashes until the
call

is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the 007F button on the
multifunction steering wheel or the
corresponding COMAND button for ending a
telephone call.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. However, if
you want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
2 USA only.276
Features
Stowage and features

Downloading destinations in COMAND
Destination Download gives you access to a
database with over ten million points of
interest (POIs) which
can
be downloaded onto
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.
i Information on the components and
operating principles of the COMAND
system can be found in the separate
COMAND operating instructions.
X Select Yes with the 0059 or 0065 button
on COMAND.
X Confirm with the 008B button on COMAND.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No,

the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
X
Contact the following service hotlines: R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time arranged
with the Response Center.
X Press the release button on the door handle
of the rear door

for at least 20 seconds until
the indicator lamp in the SOS button
(Y page 274) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can be opened via
the Internet in the "Owner's Online" section
using your identification number and
password 3
.
i Vehicle remote opening is

only possible if
the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If the lock cylinder on the rear door is
pressed for longer than 20 seconds before
receiving authorization for remote
unlocking from the Response center, you
must wait 15 minutes before you can press
the lock cylinder on the rear door again.
Vehicle remote closing The remote closing feature can be used when
you have forgotten
to

lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be remotely locked within
four days of the ignition being turned off.
X Contact the following service hotlines:
3 USA only. Features
277
Stowage and features Z

R
USA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available
and
data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Contact the police.
The police will issue

an incident report. This
report has a number.
X Forward this number to the Response
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm

system is active for
longer than 30 seconds, mbrace is
automatically connected with the
Customer Assistance center. Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the
received

data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press Yes to confirm the message.
X If the Vehicle Diagnosis: Please
start ignition message appears: turn
the SmartKey to position 2 in the ignition
lock.
X If the Please follow the
instructions received by
phone

and
move your vehicle into a safe
position message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select Cancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis
activated message appears.
When the check is finished, the Sending
vehicle diagnosis data... (Voice
connection may be interrupted
during data transfer)
message

appears.278
Features
Stowage and features

mountainous terrain or on poor road
surfaces.
For example, if the vehicle is used under
arduous operating conditions,
have
air filters,
engine oil and oil filters changed frequently
and check the wheels often. Further
information can be obtained at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center. Fuel/water separator
H
Environmental note
Dispose of service products in an
environmentally responsible manner.
! If you continue driving

without having the
fuel/water separator serviced, this could
cause damage to the engine. Any resulting
damage is not covered by the warranty.
If the fuel/water separator needs servicing,
the following message appears in the
multifunction display: You will also hear a brief warning tone.
X
Visit a qualified specialist workshop as
soon as possible. Care
General notes
Regular care of your

vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's doors or windows

when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! Do not park the vehicle for an extended
period straight after cleaning

it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked. 294
Care
Maintenance and care

Exterior care
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could
cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that the automatic car wash is
suitable for the size of the vehicle. Fold in
the exterior mirrors before the vehicle is
washed. The exterior mirrors could
otherwise be damaged.
! Make sure that the automatic
transmission is in position N when washing
your vehicle in a tow-through car wash. The
vehicle could be damaged if the
transmission is in another position.
! Make sure that:
R the side windows and sliding sunroof are
closed completely.
R the blower for the ventilation/heating is
switched off (airflow control is turned to
position 0/the 0058 and 0056 buttons
are switched off).
R the windshield wiper switch is at position
0.
The vehicle could otherwise be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the
windshield. Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in all
countries concerned.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
When washing the vehicle underbody, also
clean the inside of the wheels.
X
Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlets.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agent dry on the
paintwork.
Power washers G
WARNING
Do not use power washers with circular jet
nozzles (concentrated-power jets) to clean
your vehicle, especially for

cleaning tires. You
could otherwise damage the tires and cause
an accident.
! Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about
the correct distance is available from the
equipment manufacturer.
Move the power washer nozzle around
when cleaning your vehicle. Care
295
Maintenance and care Z

X
Clean sensors 0043 of the driving systems
with water, car shampoo and a soft cloth.
Cleaning the rear view camera !
Do not clean the
camera lens and the area
around the rear view camera with a power
washer. X
Use clear water and a soft cloth to clean
camera lens 0043. Cleaning chrome parts !
Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
Impurities combined with the effects of road
grit and corrosive environmental

factors may
cause flash rust to form on the surface. You
can restore the original shine of the chrome
parts by cleaning them regularly, especially in
winter and after washing.
X Clean the chrome parts with a chrome care
product tested and approved

by Mercedes-
Benz. Interior care
Cleaning the display !
For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the

display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
X Before cleaning the display, make sure that
it is switched off and has cooled down.
X Clean the display surface using a
commercially available microfiber cloth
and TFT/LCD display cleaner.
X Dry the display surface using a dry
microfiber cloth.
Cleaning the plastic trim G
WARNING
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents.

Cleaning
agents containing solvents cause the surface
to become porous, and as a result, plastic 298
Care
Maintenance and care

Vehicle tool kit
The vehicle tool kit is under the cover in the
footwell in front of the rear bench seat.
X
Fold cover 0043 to the side.
X Pull vehicle tool kit 0044 out by the tab.
Jack !
Make sure that, while installing the
vehicle jack, there are no cables on the
holder, in order to avoid them becoming
trapped. The jack is located under the rear bench seat
on the right-hand side when viewed in the
direction of travel.
X
Fold rear bench seat ( Y page 266)
forwards.
X Open cover 0043.
X Pull bar 0087 upwards and detach from
tab 0085.
X Remove jack 0044. Exterior spare wheel bracket
General notes G
WARNING
If the spare tire is more than 6 years old or is
not the same model
as the regular tires, have
the spare tire replaced with a new tire at the
nearest Mercedes-Benz Center.
Never operate the vehicle with more than one
spare wheel mounted. G
WARNING
The wheel or tire size as well as the tire type
of the spare wheel

or emergency spare wheel
and the wheel to be replaced may differ.
Mounting an emergency spare wheel may
severely impair the driving characteristics.
There is a risk of an accident.
To avoid hazardous situations:
R adapt your driving style accordingly and
drive carefully.
R never install more than one spare wheel or
emergency spare wheel that differs in size.
R only use a spare wheel or emergency spare
wheel of a different size briefly.
R do not switch ESP ®
off.
R have a spare wheel or emergency spare
wheel of a different size replaced at the
nearest qualified specialist workshop.
Observe that the wheel and tire dimensions
as well as the tire type must be correct.
You must not exceed the maximum speed of
50 mph (80 km/h) when using spare wheels
of differing sizes.
i When changing a wheel, you should also
observe the safety notes in the "Flat tire"
section ( Y page 340).
The spare wheel is on the outer side of the
rear door. Where will I find...?
303
Breakdown assistance Z

X
Apply the parking brake.
X Bring the front wheels into the straight-
ahead position.
X Move the selector lever to position P.
X Switch off the engine.
X Remove the SmartKey from the ignition
lock.
The steering wheel lock stays active for as
long as the SmartKey is removed.
X All occupants must get out of the vehicle.
Make sure that they
are not endangered as
they do so.
X Make sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to
traffic conditions when doing so.
X Close the driver's door. Battery (vehicle)
Important safety notes
Special tools and expert knowledge are
required when working on the battery, e.g.
removal and installing. You should therefore
have all work involving

the battery carried out
at a qualified specialist workshop. G
WARNING
Work carried out incorrectly on the battery
can, for example, lead to a short circuit and
damage your vehicle's electronic

system. This
can disrupt driving safety systems such as
ABS (anti-lock braking system) or ESP ®
(Electronic Stability Program).
R If ABS malfunctions, the wheels can lock
during braking. This limits the steerability
of the vehicle when braking and the braking distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the

vehicle will not be
stabilised if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
During the charging process, a battery
produces hydrogen gas. If a short circuit
occurs or sparks are created, the hydrogen
gas can ignite. There

is a risk of an explosion.
R Make sure that the positive terminal of a
connected battery does not come into
contact with vehicle parts.
R Never place metal objects or tools on a
battery.
R It is important that you observe the
described order of the battery terminals
when connecting and disconnecting a
battery.
R When jump-starting, make sure that the
battery poles with identical polarity are
connected.
R It is particularly important to observe the
described order when connecting and
disconnecting the jumper cables.
R Never connect or disconnect the battery
terminals while the engine is running. G
WARNING
Electrostatic build-up can lead to the creation
of sparks, which could ignite the highly
explosive gases of a

battery. There is a risk of
an explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up. G
WARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with the

skin, eyes or clothing.
Do not inhale any battery gases. Do not lean Battery (vehicle)
305
Breakdown assistance
Z

Rear towing eye
0043 is located under the
bumper, on the left-hand
side when viewed in
the direction of travel. Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 310).
X Switch on the hazard warning lamps
(Y page 104).
i In order to signal a change of direction
when towing the vehicle with the hazard
warning lamps switched on, use the
combination switch as usual. In this case,
only the turn signals for the desired
direction flash. When you reset the
combination switch, the hazard warning
lamps start flashing again.
X Turn the SmartKey to position 2 in the
ignition lock (Y page 139).
X When the vehicle is stationary, depress the
brake pedal and keep it depressed.
X Shift the transfer case to
neutral (Y page 200).
X Shift the automatic transmission to
position N.
X Release the brake pedal.
X Release the parking brake ( Y page 157).
i The transmission can only change gear if
the battery has sufficient charge.
If you cannot move

the selector lever to N,
the propeller shafts to the driven axles
must be removed. Transporting the vehicle
! Only lash the vehicle

down by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components.
Otherwise, the vehicle could be damaged. Use the towing eyes to pull the vehicle if it
needs to be transported on a trailer or
transporter (
Y page 311).
X Apply the parking brake.
X Turn the SmartKey to position 2 in the
ignition lock (Y page 139).
X Move the selector lever to N.
X Shift the transfer case to
neutral (Y page 200).
X Secure the towing cable to the towing eyes
(Y page 311).
X Make sure that the vehicle cannot roll
away.
X Release the parking brake.
X Load the vehicle onto the transporter.
As soon as the vehicle is loaded:
X Apply the parking brake.
X Shift the automatic transmission to
position P.
X Turn the SmartKey to position 0 in the
ignition lock (Y page 139) and remove it.
X Secure the vehicle. Recovering a vehicle that has become
stuck
! Pull away smoothly, slowly, and in a
straight line when pulling

out a vehicle that
has become stuck. Excessive tractive
power could damage the vehicles.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care, especially so if the vehicle is
laden.
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck. 312
Towing and tow-starting
Breakdown assistance

Mark
0043 is a visual warning on the tread wear
indicators (TWI). The arrow indicates the
placement of the tire tread.
Do not drive with tires which have too little
tread depth. tire
traction on wet road surfaces
decreases significantly when the tread depth
is less than 1
/ 8 in (3 mm).
Tread wear indicators (TWI) are required by
law. Six indicators are positioned over the tire
tread. They are visible once the tread depth
is approximately 1
/ 16 in (1.6 mm). If this is the
case, the tire is so worn that it must be
replaced.
The recommended tread depth for summer
tires is at least 1
/ 8 in (3 mm). The
recommended tread depth for winter tires is
at least 1
/ 6 in (4 mm). Selecting, mounting and replacing
tires
R Only mount tires and wheels of the same
type and make.
R Only mount approved tires of the correct
size onto the wheels.
R Tires are supplied with a protective layer
from the factory. Break in new tires at
moderate speeds for the first 60 miles
(100 km). They only reach their full
performance after this distance. R
Do not drive with
tires which have too little
tread depth. as this significantly reduces
the traction on wet roads (hydroplaning).
R Replace the tires after six years at the
latest, regardless of wear. This also applies
to the spare wheel. Winter operation
General notes
Have your vehicle winterproofed

at a qualified
specialist workshop at the onset of winter.
Observe the notes in the "Changing a wheel"
section ( Y page 340). Driving with summer tires
At temperatures below 45

‡ (+7 †), summer
tires lose elasticity significantly, and
therefore traction and braking power as well.
Change the tires on your vehicle to
M+S tires. Using summer tires at very cold
temperatures could cause cracks to form,
thereby damaging the tires permanently.
Mercedes-Benz cannot accept responsibility
for this type of damage. M+S tires
G
WARNING
M+S tires with a tire tread depth of less than
00CF in (4 mm)

are not suitable for use in winter
and do not provide sufficient traction. There
is a risk of an accident.
M+S tires with a tread depth of less than 00CF
in (4 mm) must be replaced immediately. G
WARNING
The spare wheel and M+S tires have different
tire characteristics. Driving characteristics
can be severely impaired

when you mount the
spare wheel. There is a risk of an accident.
You should therefore adapt your driving style
and drive carefully. Have the spare wheel 320
Winter operation
Wheels and tires