service MERCEDES-BENZ GL 2011 Owners Manual

Welcome to the world of Mercedes-Benz
Before you drive off, please familiarize
yourself with your vehicle and read this
manual, especially the safety and warning
notices. This will help you to obtain the
maximum pleasure from your vehicle and to
avoid endangering yourself and others.
The equipment or product designation of your
vehicle may vary depending on:
R model
R order
R country specification
R availability
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
You cannot therefore base any claims on the
data, illustrations or descriptions contained
in this manual.
The following are integral parts of the vehicle:
R Operator's Manual
R Brief Instructions 1
R Service Booklet
R Supplements relating to vehicle equipment
Keep these documents in the vehicle at all
times. When you sell the vehicle, always pass
the documents on to the new owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company1 Canada only.1645843883
É1645843883LËÍ
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1, 2, 3 ...
115 V socket ...................................... 282
12 V socket ........................................ 281
4ETS (Electronic Traction System) Function/notes ................................ 67
4MATIC (permanent four-wheel
drive) .................................................. 202
A
ABS (Anti-lock Braking System) Display message ............................ 235
Function/notes ................................ 65
Warning lamp ................................. 256
Accident (notes) ................................ 309
Active light function (display
message) ............................................ 240
Active service system see Service interval display
Adaptive Damping System (ADS) ..... 194
AdBlue ®
Adding ........................................... 163
Display message ............................ 243
Additional functions (on-board
computer) .......................................... 226
ADS (Adaptive Damping System) ..... 194
Air bags Display message ............................ 232
Front air bag (driver, front
passenger) ....................................... 39
Important safety information ...........38
Knee bag .......................................... 40
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................42
Safety guidelines ............................. 37
Side impact air bag ..........................41
Window curtain air bag ....................42
Air-conditioning system
see Climate control
Air dehumidification
Activating/deactivating with
cooling ........................................... 137
Air distribution
Setting ........................................... 140
Air filter (display message) .............. 243
Airflow
Setting ........................................... 140
Air nozzles
see Air vents .................................. 143
Air pressure
see Tire pressure
Air-recirculation mode
Activating/deactivating .................141
Air vents ............................................. 143
Important safety information .........142
Rear ............................................... 143
Setting the center air vents ...........143
Setting the side air vents ...............143
Alarm system
see ATA
Ambient lighting (on-board
computer) .......................................... 223
Anti-lock Braking System see ABS
Anti-Theft Alarm system
see ATA
Anti-theft system
ATA (Anti-Theft Alarm system) .........69
Approach/departure angle .............. 177
Ashtray ............................................... 279
ATA (Anti-Theft Alarm system) Activating/deactivating ...................69
Function ........................................... 69
Switching off the alarm ....................69
Audio menu (on-board computer) .... 219
AUTO lights see Light sensor
Automatic car wash .......................... 300
Automatic transmission DIRECT SELECT lever .....................152
Display message ............................ 250
Driving tips .................................... 155
Emergency running mode ..............157
Kickdown ....................................... 155
Malfunction .................................... 157
Pulling away ................................... 149
Starting .......................................... 148
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D
Dashboard see Cockpit
Date (on-board computer) ................ 222
Daytime driving lights Display message ............................ 240
Switching on/off (on-board
computer) ...................................... 223
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 223
Interior lighting (on-board
computer) ...................................... 224
Diesel particle filter .......................... 168
Differential locks ............................... 207
Differential locks (display
message) ............................................ 245
Digital speedometer Displaying ...................................... 218
Setting the unit (on-board
computer) ...................................... 222
DIRECT SELECT lever
see Automatic transmission
Display (cleaning instructions) ........ 303
Display messages Brakes ........................................... 235
Calling up (on-board computer) .....229
Clearing (on-board computer) ........229
Engine ............................................ 240
Lamps ............................................ 240
Safety systems .............................. 230
Service interval display ..................298
Tires ............................................... 248
Vehicle ........................................... 250
Distance recorder ............................. 218
Distance warning function
(vehicles with DISTRONIC) ................. 69
Activating/deactivating (on-
board computer) ............................ 226
Distance warning lamp ..................... 260
DISTRONIC ......................................... 181
Display message ............................ 247
Displays in the multifunction
display ........................................... 186
Driving tips .................................... 187Setting the specified minimum
distance ......................................... 185
Warning lamp ................................. 260
Door
Automatic locking ............................ 79
Automatic locking (on-board
computer) ...................................... 224
Display message ............................ 251
Emergency locking ........................... 80
Emergency unlocking .......................80
Opening (from inside) ......................79
Door control panel
Overview .......................................... 34
Doors
Important safety notes ....................78
Drinking and driving ......................... 167
Drinks holder see Cup holder
Driving abroad ................................... 178
Driving in mountainous terrain Approach/departure angle ............177
Driving on flooded roads .................. 170
Driving safety system EBD (Electronic Brake force
Distribution) ..................................... 68
ESP ®
(Electronic Stability
Program) .......................................... 66
Important safety information ...........65
Driving safety systems
4ETS (Electronic Traction System) ...67
ABS (Anti-lock Braking System) .......65
BAS (Brake Assist System) ..............66
Distance warning system
(vehicles with DISTRONIC) ...............69
Overview .......................................... 65
Driving systems
Blind Spot Assist ............................ 200
Cruise control ................................ 179
DISTRONIC .................................... 181
Level control .................................. 189
PARKTRONIC ................................. 195
Rear view camera .......................... 198
Driving tips ........................................ 155
DISTRONIC .................................... 187
Downhill gradients .........................168
Driving on flooded roads ................170
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Driving over obstacles ...................176
Off-road driving .............................. 174
Off-road fording ............................. 171
Tire ruts ......................................... 176
Towing a trailer .............................. 209
Wet road surface ........................... 169
Winter ............................................ 173
DSR (Downhill Speed
Regulation) ......................................... 203
Display message ............................ 246
Setting (on-board computer) .......... 226
DVD audio (on-board computer) ...... 219
E
EASY-ENTRY feature ......................... 107
3rd row of seats ............................. 101
Activating/deactivating (on-
board computer) ............................ 225
EASY-EXIT feature ............................. 107
3rd row of seats ............................. 101
Crash-responsive ........................... 107
EASY-PACK cargo compartment
management system ........................ 271
EASY-PACK load-securing kit ........... 271
EBD (Electronic Brake force
Distribution) Display message ............................ 236
Function/notes ................................ 68
Electrical fuses
see Fuses
Electronic Brake-force
Distribution) see EBD
Electronic Stability Program
see ESP ®

Electronic Traction Support
see 4ETS
Emergency call
see mbrace
Emergency release
Fuel filler flap ................................. 161
Vehicle ............................................. 80
Emergency running mode
Automatic transmission .................157
Emergency spare wheel
Storage location ............................ 311
Emergency tensioning device
Function ........................................... 57
Safety guidelines ............................. 37
Emissions purification
Service and warranty information ....19
Engine
Irregular running ............................ 151
Starting problems ..........................151
Starting the engine with the key ....148
Starting with KEYLESS GO .............149
Switching off .................................. 165
Warning lamp (engine
diagnostics) ................................... 259
Engine electronics
Malfunction .................................... 151
Engine emergency stop .................... 331
Engine number .................................. 364
Engine oil Adding ........................................... 296
Checking the oil level ..................... 295
Display message ............................ 242
Lubricant additives ........................369
Notes about oil grades ................... 368
Viscosity ........................................ 369
ESP ®
(Electronic Stability
Program) Activating/deactivating ...................67
Display message ............................ 230
Important safety information ...........66
Trailer stabilization ........................... 68
Warning lamp ................................. 257
Exhaust check ................................... 168
Exhaust tail pipe (cleaning
instructions) ...................................... 303
Exterior lighting see Lights
Exterior mirrors
Adjusting ....................................... 108
Dipping (automatic) .......................109
Folding in/out (automatically) .......109
Folding in/out (electrically) ...........108
Folding in when locking (on-board
computer) ...................................... 226
Out of position ............................... 109
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OCSFaults ............................................... 47
Operation ......................................... 42
System self-test ............................... 46
Octane number (fuel) ........................ 366
Odometer ........................................... 218
Off-road 4MATIC .......................................... 202
Differential locks ............................ 207
DSR ............................................... 203
LOW RANGE off-road gear .....158, 205
Off-road 4ETS .................................. 67
Off-road ABS .................................... 66
Off-road drive program ..................204
Off-road drive program ..................... 204
Off-road driving ................................. 174
Important safety instructions ......... 173
Off-road fording ................................. 171
Off-road terrain Off-road ESP .................................... 68
Oil
see Engine oil
On-board computer
Additional functions menu .............226
Audio menu ................................... 219
Convenience submenu ..................225
Displaying a service message ........299
Displaying the coolant
temperature ................................... 218
Displaying the outside
temperature ................................... 218
Display messages ..........................229
DISTRONIC menu .......................... 186
Factory settings ............................. 221
Important safety notes ..................214
Instrument cluster submenu ..........221
Lighting submenu .......................... 223
Message memory menu ................. 229
Navigation menu ............................ 220
Off-road menu ............................... 220
Operating video DVD .....................220
Operation ....................................... 215
Overview of menus ........................217
Selecting the language ..................222
Settings menu ............................... 221
Standard display menu ..................218
Telephone menu ............................ 227
Time/Date submenu .....................222Trip computer menu ......................227
Vehicle submenu ........................... 224
Opening and closing the side trim
panels ................................................. 123
Operating system see On-board computer
Outside temperature
Calling up (on-board computer) .....218
Display ........................................... 214
Overhead control panel
Overview .......................................... 33
Override feature
Rear side windows ...........................64
P
Paint code number ............................ 363
Paintwork (cleaning instructions) ... 301
Panel Removing (third row of seats) ........101
Panic alarm .......................................... 64
Parking ............................................... 165
Parking aid PARKTRONIC ................................. 195
Rear view camera .......................... 198
Parking brake .................................... 166
Parking lamp (display message) ...... 239
Parking position Exterior mirror on the front-
passenger side ............................... 109
PARKTRONIC ...................................... 195
Activating/deactivating .................197
Malfunction .................................... 198
Problem ......................................... 198
Range of the sensors .....................195
Trailer towing ................................. 197
Warning display ............................. 196
PASSENGER AIRBAG OFF indicator
lamp (only Canada) ............................. 48
PASSENGER AIRBAG OFF indicator
lamp (only USA) ................................... 42
Pedals ................................................. 167
Permanent four-wheel drive see 4MATIC
Plastic trim (cleaning instructions) . 304
Power supply (trailer) ....................... 212
Power washers .................................. 301
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Emergency Tensioning Devices ........ 57
Fastening ......................................... 55
Important safety guidelines .............53
Releasing ......................................... 57
Safety guidelines ............................. 37
Switching belt adjustment on/off
(on-board computer) ......................225
Warning lamp ................................. 255
Warning lamp (function) ................... 57
Seat heating
Indicator lamp (Malfunction) ..........105
Seats
Adjusting (electrically) .....................96
Adjusting (second and third rows) . 100
Adjusting the 4-way lumbar
support .......................................... 104
Adjusting the head restraint ............97
Cleaning the cover .........................304
Correct driver's seat position ........... 94
Important safety instructions ...........95
Multicontour seat .......................... 103
Storing settings (memory
function) ........................................ 110
Switching seat heating on/off .......104
Switching the seat ventilation on/
off .................................................. 105
Seat ventilation
Indicator lamp (Malfunction) ..........105
Securing hooks .................................. 268
Sensors (cleaning instructions) ....... 303
Service indicator see Service interval display
Service interval display .................... 298
Displaying a service message (on-
board computer) ............................ 299
Service products
AdBlue ®
special additives ..............367
Brake fluid ..................................... 369
Coolant (engine) ............................ 369
Engine oil ....................................... 368
Filling capacity ............................... 365
Fuel ................................................ 366
Important safety notes ..................364
Notes ............................................. 364
Refrigerant (air-conditioning
system) .......................................... 369
Washer fluid ................................... 370Settings
Factory (on-board computer) .........221
On-board computer .......................221
Shift ranges ....................................... 155
Side impact air bag ............................. 41
Side marker lamp (display
message) ............................................ 239
Side windows Convenience closing feature ............87
Convenience opening feature ..........86
Hinged side windows .......................86
Important safety information ...........84
Opening/closing .............................. 85
Resetting ......................................... 87
Troubleshooting ............................... 88
Sliding sunroof
Important safety information ...........88
Troubleshooting ............................... 90
see Tilt/sliding sunroof
SmartKey
Changing the battery .......................76
Changing the programming .............75
Checking the battery .......................76
Important safety notes ....................72
Malfunction ...................................... 77
Snow chains ...................................... 172
Socket ................................................ 281
Dashboard ..................................... 281
Front-passenger footwell ...............281
Luggage compartment ...................281
Rear compartment .........................281
SOS
see mbrace
Spare wheel
Notes/data .................................... 359
Storage location ............................ 311
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 218
Segments ...................................... 215
Setting the unit (on-board
computer) ...................................... 221
SRS (Supplemental Restraint
System) Display message ............................ 231
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Outside temperature ...................... 214
Setting ........................................... 139
Theft deterrent locking system
Immobilizer ...................................... 69
Tilt/sliding sunroof
Opening/closing .............................. 89
Resetting ......................................... 90
Time (on-board computer) ................ 222
TIREFIT kit .......................................... 312
Tire pressure Calling up (on-board computer) .....341
Checking manually ........................339
Display message ............................ 248
Maximum ....................................... 344
Notes ............................................. 337
Not reached (TIREFIT) ....................315
Pressure loss warning ....................339
Reached (TIREFIT) ..........................315
Recommended ............................... 336
Tire pressure monitor
Warning lamp ................................. 260
Tire pressure monitoring system
Function/notes ............................. 341
Restarting ...................................... 343
Tires
Aspect ratio (definition) .................356
Average weight of the vehicle
occupants (definition) ....................354
Bar (definition) ............................... 354
Characteristics .............................. 354
Checking ........................................ 335
Cleaning ......................................... 336
Definition of terms .........................354
Direction of rotation ......................348
Distribution of the vehicle
occupants (definition) ....................357
DOT, Tire Identification Number
(TIN) ............................................... 353
DOT (Department of
Transportation) (definition) ............354
Flat tire .......................................... 311
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 355
GTW (Gross Trailer Weight)
(definition) ..................................... 355
Guidelines to be observed .............335
GVW (Gross Vehicle Weight)
(definition) ..................................... 355GVWR (Gross Vehicle Weight
Rating) (definition) .........................355
Increased vehicle weight due to
optional equipment (definition) ......354
Kilopascal (kPa) (definition) ...........355
Labeling (overview) ........................350
Load bearing index (definition) ......356
Load index ..................................... 353
Load index (definition) ...................355
Maximum loaded vehicle weight
(definition) ..................................... 355
Maximum load on a tire
(definition) ..................................... 356
Maximum permissible tire
pressure (definition) ....................... 355
Maximum tire load .........................348
Maximum tire loading (definition) ..355
Optional equipment weight
(definition) ..................................... 356
PSI (pounds per square inch)
(definition) ..................................... 356
Replacing ....................................... 350
Service life ..................................... 335
Sidewall (definition) .......................356
Speed index (definition) .................355
Storing ........................................... 336
Structure and characteristics
(definition) ..................................... 354
Temperature .................................. 349
TIN (Tire Identification Number)
(definition) ..................................... 356
Tire bead (definition) ......................356
Tire pressure (definition) ................356
Tire pressures (recommended) ......354
Tire quality classes ........................348
Tire size (data) ............................... 357
Tire size designation, load-bearing
capacity, speed index ....................351
Tire tread ....................................... 335
Tire tread (definition) .....................356
Total load limit (definition) .............357
Traction ......................................... 349
Traction (definition) .......................356
Tread wear ..................................... 349
TWR (permissible trailer drawbar
noseweight) (definition) .................356
Uniform tire quality classification
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Product information
Please observe the following in your own best
interest:
We recommend using Genuine Mercedes-
Benz Parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. We are unable to
make an assessment for other products and
therefore cannot be held responsible for
them, even if in individual cases an official
approval or authorization by governmental or
other agencies should exist. Use of such parts
and accessories could adversely affect the
safety, performance or reliability of your
vehicle. Please do not use them. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz Parts and preapproved
conversion parts and accessories are
available at any authorized Mercedes-Benz
Center. In addition, you will receive
comprehensive information on permissible
technical modifications and expert
installations.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
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Rhode Island and Vermont Emission
Control System Warranty 2
R State Warranty Enforcement Laws (Lemon
Laws)
Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
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Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used
Truck" found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available.
The use of leaded fuels can damage the
catalytic converter.
R Gasoline may have a considerably lower
octane rating. Improper fuel can cause
engine damage.
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
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