repair MERCEDES-BENZ GL350 BlueTEC 2011 X164 Owner's Manual

Product information
Please observe the following in your own best
interest:
We recommend using Genuine Mercedes-
Benz Parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. We are unable to
make an assessment for other products and
therefore cannot be held responsible for
them, even if in individual cases an official
approval or authorization by governmental or
other agencies should exist. Use of such parts
and accessories could adversely affect the
safety, performance or reliability of your
vehicle. Please do not use them. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz Parts and preapproved
conversion parts and accessories are
available at any authorized Mercedes-Benz
Center. In addition, you will receive
comprehensive information on permissible
technical modifications and expert
installations.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
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Rhode Island and Vermont Emission
Control System Warranty 2
R State Warranty Enforcement Laws (Lemon
Laws)
Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
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Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWarning
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Proper use of the vehicle
To ensure proper use of the vehicle, you must
familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
GWarning!
Various warning labels are attached to your
vehicle. These warning labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels
unless explicitly instructed to do so by
information on the label itself.
Removing warning labels may cause you and
others to be unaware of certain risks which
may result in an accident and/or personal
injury.
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
with the Mercedes-Benz Center again or, if
necessary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
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RNever place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R Improper repair work on the SRS creates a
risk of rendering the SRS inoperative or
causing unintended air bag deployment.
Work on the SRS must therefore only be
performed by qualified technicians.
Contact an authorized Mercedes-Benz
Center.
R For your protection and the protection of
others, when scrapping the air bag unit or
ETD, our safety instructions must be
followed. These instructions are available
from any authorized Mercedes-Benz
Center.
R Given the considerable deployment speed,
required inflation volume, and the material
of the air bags, there is the possibility of
abrasions or other, potentially more serious
injuries resulting from air bag deployment.
If you sell your vehicle, Mercedes-Benz
strongly recommends that you inform the
subsequent owner that the vehicle is
equipped with SRS. Also refer them to the
applicable section in the Operator's Manual.
Air bags
Important safety notes
GWarning
Air bags are designed to reduce the incidence
of injuries and fatalities in certain situations:
R frontal impacts (driver's and front-
passenger front air bags and knee bag on
the driver's side)
R side impacts (side impact air bags and
window curtain air bags)
R rollover (window curtain air bags)
However, no system available today can
completely eliminate injuries and fatalities.
When the air bags are deployed, a small
amount of powder is released. The powder
generally does not constitute a health hazard
and does not indicate that there is a fire in the
vehicle. In order to prevent potential
breathing difficulties, you should leave the
vehicle as soon as it is safe to do so. If you
have any breathing difficulty but cannot get
out of the vehicle after the airbag inflates,
then get fresh air by opening a window or
door.GWarning
To reduce the risk of injuries during front air
bag inflation, the driver and front-passenger
must always be seated correctly and have
their seat belts fastened accordingly.
For maximum protection in the event of a
collision, you must always be in the normal
seat position with your back against the
backrest. Fasten your seat belt and make sure
it is properly positioned on your body.
Since the air bag inflates with considerable
speed and force, a proper seating position
and correct positioning of the hands on the
steering wheel will help to keep you at a safe
distance from the air bag. Occupants who are
not wearing their seat belt, are not seated
properly or are too close to the air bag can be
seriously injured or killed by an air bag as it
inflates with great force instantaneously:
R Sit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
R Move the driver's seat as far back as
possible, still permitting proper operation
of vehicle controls. The distance from the
center of the driver's chest to the center of
the air bag cover on the steering wheel
must be at least 10 inches (25 cm) or more.
You should be able to accomplish this by
adjusting the seat and steering wheel. If
you have any difficulties, please contact an
authorized Mercedes-Benz Center.
R Do not lean your head or chest close to the
steering wheel or dashboard.
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RKeep hands on the outside of the steering
wheel rim. Placing hands and arms inside
the rim can increase the risk and potential
severity of hand/arm injury when the driver
front air bag inflates.
R Adjust the front-passenger seat as far back
as possible from the dashboard when the
seat is occupied.
R Occupants, especially children, should
never place their bodies or lean their heads
in the area of the door where the side
impact air bag inflates. This could result in
serious injuries or death should the side
impact air bags be deployed. Always sit as
upright as possible, wear the seat belt
properly and use an appropriately sized
child restraint, infant restraint or booster
seat recommended for the size and weight
of the child.
R Canada only: Children 12 years old and
under must never ride in the front seat,
except in an authorized Mercedes-Benz
child restraint that is compatible with the
BabySmart™ child restraint system. The
BabySmart™ air bag deactivation system
installed in the vehicle will deactivate the
front-passenger front air bag when it is
installed properly. Otherwise, the child
could be struck by the air bag when it
inflates in a crash. This could lead to serious
or fatal injury.
Failure to follow these instructions can result
in severe injuries to you or other occupants.
If you sell your vehicle, it is important that you
make the buyer aware of this safety
information. Be sure to give the buyer this
Operator's Manual.GWarning
Accident research shows that the safest place
for children in an automobile is in a rear seat.
A side impact air bag related injury may occur
if occupants, especially children, are not
properly seated or restrained when next to a
side impact air bag which needs to deploy
rapidly in a side impact in order to do its job.
To help avoid the possibility of injury, please
follow these guidelines:(1)Always sit as upright as possible
and use the seat belts properly.
Make sure that children 12 years
old and under use an appropriately
sized child restraint, infant
restraint, or booster seat
recommended for the size and
weight of the child.(2)Always wear seat belts properly.
The air bags are only deployed if the airbag
control unit detects the need for deployment.
Only in the event of such a situation will they
provide their supplemental protection.
The driver and passenger should always wear
their seat belts. Otherwise, it is not possible
for the air bags to provide their supplemental
protection.
In the event of other types of impacts and
impacts below air bag deployment
thresholds, air bags will not deploy. The driver
and passengers will then be protected to the
extent possible by a properly fastened seat
belt. A properly fastened seat belt is also
needed to provide the best possible
protection in a rollover.
Air bags offer supplemental protection but
are not a substitute for seat belts. All vehicle
occupants must fasten their seat belts
regardless of whether your vehicle is
equipped with airbags or not.
It is important for your safety and that of your
passenger to have deployed air bags replaced
and to have any malfunctioning air bags
repaired. This will help to make sure the air
bags continue to perform their protective
function for the vehicle occupants in the
event of a crash.
Front air bags
GWarning
Observe "Important safety instructions"
( Y page 38).
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Driver's knee bag : increases protection for
the driver against the risk of:
R knee injuries
R thigh injuries
R lower leg injuries
Driver's knee bag : inflates beneath the
steering column. If the system determines
that deployment of driver's knee bag : can
offer additional protection to that provided by
the seat belt in the event of a frontal impact,
the system will deploy it together with the
front air bags. Driver's knee bag : operates
best in conjunction with a properly positioned
and fastened seat belt.
Side impact air bagsGWarning
Observe "Important safety instructions"
( Y page 38).
GWarning!
The pressure sensors for side impact air bag
control are located in the doors. Do not
modify any components of the doors or door
trim panels including, for example, the
addition of door speakers.
Improper repair work on the doors or the
modification or addition of components to the
doors create a risk of rendering the side
impact air bags inoperative or causing
unintended air bag deployment. Work on the
doors must therefore only be performed by
qualified technicians. Contact an authorized
Mercedes-Benz Center.
GWarning!
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using other seat covers may
interfere with or prevent the deployment of
the side impact air bags. Contact an
authorized Mercedes-Benz Center for
availability.
When deployed, the side impact air bags offer
additional protection for the thorax of the
vehicle occupants on the side of the vehicle
on which the impact occurs. However, they
do not protect the:
R head
R neck
R arms
Front side impact air bags : and rear side
impact air bags ; deploy next to the outer
seat cushions.
The side impact air bags are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or
acceleration, e.g. in a side impact
R independently of seat belt use
R independently of the front air bags
R independently of the ETDs/belt buckle
tensioners
The side impact air bags are generally not
deployed if the vehicle overturns, unless the
system detects high vehicle deceleration or
acceleration in a lateral direction and
determines that they can offer additional
protection to that provided by the seat belt.
The side impact air bags are not deployed in
side impacts which do not exceed the
system's deployment threshold.
Vehicles with OCS (USA only): if the OCS
detects that the front-passenger seat is not
occupied and the front passenger seat belt is
not fastened (the belt tongue is not engaged
in the seat belt buckle), the side impact air
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In addition, the occupant weight may appear
to increase or decrease due to the following:
R objects hanging on the seat
R objects lodged underneath the seat
R objects lodged between the seat and the
center console
R objects lodged between the seat and the
door
R other passengers exerting weight on the
seat
R objects applying pressure to the back of
the seat
Make sure that the seat always has clearance
in all directions.
If the front-passenger seat, the seat cover or
the seat cushion are damaged, have the
necessary repair work carried out at an
authorized Mercedes-Benz Center.
For safety reasons, Mercedes-Benz
recommends that you only use seat
accessories which have been approved by
Mercedes-Benz.
Both the driver and the front passenger
should observe the 42 indicator
lamp to determine whether or not the front
passenger is positioned correctly.GWarning!
If the 4 2 indicator lamp
illuminates when an adult or someone larger
than a small individual is in the front
passenger seat, have the front passenger
reposition himself or herself in the seat until
the 4 2 indicator lamp goes out,
or check whether objects are caught under or
around the seat.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 4 2 indicator lamp
will illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 4 2 indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat occupant is classified as
being heavier than the weight of a typical
12-month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
4 2 indicator lamp will illuminate
for approximately 6 seconds when the engine
is started and then, depending on occupant
weight sensor readings from the seat, remain
illuminated or go out. With the 4
2 indicator lamp illuminated, the
front passenger front air bag is deactivated.
With the 4 2 indicator lamp out,
the front passenger front air bag is activated.
When the OCS senses that the front
passenger seat occupant is classified as an
adult or someone larger than a small
individual, the 4 2 indicator lamp
will illuminate for approximately 6 seconds
when the engine is started and then goes out,
indicating that the front passenger front air
bag is activated.
If the 4 2 indicator lamp is
illuminated, the front passenger front air bag
is deactivated and will not be deployed.Occupant safety43SafetyBA 164.8 USA, CA Edition B 2011; 1; 2, en-USd2sboikeVersion: 3.0.3.52010-04-21T15:08:44+02:00 - Seite 43Z

If the 4 2 indicator lamp is not
illuminated, the front passenger front air bag
is activated and will be deployed
R in the event of certain frontal impacts
R if impact exceeds a preset deployment
threshold
R independently of the side impact air bags
If the front passenger front air bag is
deployed, the rate of inflation will be
influenced by
R the rate of relevant vehicle deceleration as
assessed by the air bag control unit
R the front passenger’s weight category as
identified by the OCS
For further information, see "Air bag display
messages" ( Y page 231).GWarning
Accident statistics show that children
secured in the rear seats are safer than
children secured in the front-passenger seat.
For this reason, we strongly advise that you
always secure children in the rear seats.
Regardless of the seat position, children
under 12 years must be secured correctly in
a suitable infant or child restraint system or
booster seat suitable for the size and weight
of the child.
The infant or child restraint system must be
correctly secured using the vehicle's seat
belt, the seat belt and Top Tether belt or the
lower anchorages and the Top Tether belt in
complete accordance with the child seat
manufacturer's instructions.
Occupants, in particular children, must sit as
upright as possible, fasten the seat belt
correctly and use a suitable infant restraint
system, child restraint system or booster seat
suitable for the size and weight of the child.
Children can be killed or seriously injured by
an inflating air bag. Observe the following
important information if it is absolutely
necessary to carry a child on the front-
passenger seat:
R your vehicle is equipped with air bag
technology designed to deactivate the
passenger front air bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the passenger seat.
R a child in a rear-facing child restraint on the
passenger seat will be seriously injured or
even killed if the passenger front air bag
inflates in a collision which could occur
under some circumstances, even with the
air bag technology installed in your vehicle.
The only way to completely rule out this risk
is by making sure you never place a child in
a rearward-facing child restraint system on
the front-passenger seat. For this reason,
we strongly advise that you always carry
children in a rearward-facing child restraint
system on a rear seat.
R if it is absolutely necessary to install a
rearward-facing child restraint system on
the front-passenger seat, make sure the
42 indicator lamp is
illuminated, indicating that the front-
passenger front air bag is disabled. If the
42 indicator lamp does not
light up or goes out when the child restraint
system is installed, check the anchorages
of the restraint system. Check the
42 indicator lamp regularly
while driving to ensure that the
42 indicator lamp is
illuminated. If the 42 indicator
lamp lights up or remains out, you may only
carry a child on the front-passenger seat
once the system has been repaired.
A child in a rear-facing child restraint on the
passenger seat will be seriously injured or
even killed if the passenger front air bag
inflates.44Occupant safetySafety
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Rwhen securing a child in a child restraint
system on the front-passenger seat, you
must:
- move the front-passenger seat as far
back as possible
- use a child restraint system that is
suitable for the age, size and weight of
the child
- observe the manufacturer's installation
instructions in order to install and secure
the child restraint system correctly.
R for children larger than the typical 12-
month-old child, the passenger front air bag
is activated.
Deployment of the driver front air bag does
not mean that the front-passenger front air
bag also should have deployed. The OCS may
have determined:
R that the seat was empty or occupied by a
person with a weight up to or less than that
of a typical 12 month-old child seated in a
standard child restraint
R that the seat was occupied by a small
person (e.g. a young teenager or a small
adult) or a child that weighs more than a
typical 12 month old child in a child
restraint system
These are examples of when OCS disables the
front-passenger front air bag. This occurs
even though the impact fulfills the criteria for
deployment of the driver's front air bag.
If the key has been removed from the ignition
lock or is in position 0, indicator lamp
42 : does not light up.
GWarning
If the red + SRS warning lamp in the
instrument cluster and the 42
indicator lamp light up simultaneously, OCS is
malfunctioning. The front-passenger front air
bag is disabled in this case. Have the system
checked as soon as possible by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Only have the seat repaired or replaced at an
authorized Mercedes-Benz Center.
In order to ensure proper operation of the air
bag system and OCS:
R do not place any objects with a total weight
of more than 4.4 lb(2 kg) in the parcel net
on the back of the front-passenger seat.
OCS may otherwise be unable to correctly
assess the occupant's weight category.
R do not place any objects under or near the
front-passenger seat.
R do not hang or fasten any objects on the
seats.
R do not store any objects, such as books,
between the front-passenger seat and the
center console or the front-passenger door.
R do not slide the front-passenger seat
backwards against any hard objects.
R sit with the seat belt fastened correctly and
in a position that is as upright as possible
with your back against the backrest.
R while seated, an occupant should not
position him/herself in such a way as to
cause the occupant's weight to be lifted
from the seat bottom as this may result in
the OCS being unable to correctly
approximate the occupant's weight
category.
R read and observe all warnings in this
chapter.
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Problems with the occupant classification systemProblemPossible causes/consequences and M SolutionsUSA only: The
42
indicator lamp
illuminates and
remains illuminated
when the weight of a
typical adult or an
individual that is the
size of a typical adult
has been detected on
the passenger seat; the
system then
determines the
occupant cannot be a
child.The OCS is malfunctioning.XHave the OCS checked as soon as possible at an authorized
Mercedes-Benz Center.XRead and observe the additional display messages in the
multifunction display ( Y page 231).GWarning
If the 42 indicator lamp illuminates and remains illuminated when the weight of a
typical adult or someone larger than a small individual has been detected on the passenger seat,
the system then determines the occupant cannot be a child. Do not allow any occupant to use
the passenger seat until the system has been repaired.
ProblemPossible causes/consequences and M SolutionsThe 42
indicator lamp does not
illuminate and/or does
not remain illuminated
when the weight of a
typical 12-month-old
child in a standard child
restraint or less/
unoccupied child
restraint has been
detected on the front-
passenger seat.The OCS is malfunctioning.XMake sure there is nothing between the seat cushion and the
child seat.XCheck the installation of the child restraint system.XMake sure there are no objects applying additional weight onto
the seat.XMake sure there are no objects applying additional weight onto
the seat. Head restraints that press against the roof or books
that are behind or trapped between the seat, for example, apply
force to the seat. OCS senses such forces as additional weight.XIf the 42 indicator lamp does not illuminate, have
the OCS checked as soon as possible at an authorized
Mercedes-Benz Center. Do not transport a child on the front-
passenger seat until the OCS has been repaired.XRead and observe the additional display messages in the
multifunction display ( Y page 231).Occupant safety47SafetyBA 164.8 USA, CA Edition B 2011; 1; 2, en-USd2sboikeVersion: 3.0.3.52010-04-21T15:08:44+02:00 - Seite 47Z