tow MERCEDES-BENZ GLC 2017 Owner's Manual

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position ] .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position [ or ^ .
If [ is selected, the transmission shifts to second gear; if ^ is
selected, the transmission shifts to reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position Z or
G ) if R
the electrical parking brake is being tested
using a dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with148
Refueling
Driving and parking

overfilling. DEF may leak if overfilled. Mercedes-
Benz offers a special disposable hose with over-
fill protection. You can obtain this from any
authorized Mercedes-Benz Center. DEF is avail-
able in a variety of containers and receptacles.
Only use the disposable hose with the
Mercedes-Benz DEF refill canisters.
DEF refill bottle
! Only screw on the DEF refill bottle hand-
tight. Otherwise, the thread of the DEF refill
bottle could be damaged and DEF could leak
out.
X
Unscrew the protective cap from DEF refill
bottle C .X
Place DEF refill bottle C on the filler neck as
shown and screw it on clockwise until hand-
tight. X
Press DEF refill bottle C towards the filler
neck.
The DEF tank is filled. This may take up to one
minute.
When DEF refill bottle C is no longer pressed,
filling stops and the bottle may be taken off
again after being only partially emptied. X
Release DEF refill bottle C .X
Turn DEF refill bottle C counter-clockwise
and remove it. X
Screw the protective cap onto DEF refill bot-
tle C again.
DEF refill bottles are available at many gas sta-
tions or at a qualified specialist workshop. Refill
bottles without a threaded cap do not provide
overfill protection. DEF may leak if overfilled.
Mercedes Benz offers special refill bottles with a
threaded seal. These are available at any author-
ized Mercedes-Benz Center. Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position ] and
the SmartKey must be removed from the igni-
tion lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
on uphill or downhill gradients the laden vehi-
cle must also be secured at the rear axle, for
example with a wheel chock or similar object.154
Parking
Driving and parking

braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed: X
Shift the transmission to position \\ .
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style and drive at a speed to
suit the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see ( Y
page 338).
For more information on driving with summer
tires, see ( Y
page 338).
Observe the notes in the "Winter operation" sec-
tion ( Y
page 338).
Driving systems
Mercedes-Benz Intelligent Drive Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi-
nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
( Y
page 64).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. Change into a lower gear in good time on long and steep downhill
gradients. This is especially important if the
vehicle is laden or towing a trailer. By doing so,
you will make use of the braking effect of the
engine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes Cruise control can neither reduce the risk of an
accident if you fail to adapt your driving style nor
override the laws of physics. Cruise control can-
not take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use cruise control: R
in road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads R
on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid R
when there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
i The speed indicated in the speedometer
may differ slightly from the speed stored.
Cruise control lever
C
Activates or increases speed
D
Activates or reduces speed162
Driving systems
Driving and parking

In such cases, apply the brakes yourself and
try to take evasive action.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car wash
DISTRONIC PLUS can neither reduce the risk of
an accident if you fail to adapt your driving style
nor override the laws of physics. DISTRONIC
PLUS cannot take account of road, weather and
traffic conditions. DISTRONIC PLUS is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use DISTRONIC PLUS: R
in road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads R
on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid R
in poor visibility, e.g. due to fog, heavy rain or
snow
DISTRONIC PLUS may not detect narrow vehi-
cles driving in front, e.g. motorcycles, or vehi-
cles driving on a different line.
In particular, the detection of obstacles can be
impaired if: R
there is dirt on the sensors or anything else
covering the sensors R
there is snow or heavy rain R
there is interference by other radar sources R
there are strong radar reflections, for exam-
ple in parking garages
If DISTRONIC PLUS no longer detects a vehicle
in front, DISTRONIC PLUS may unexpectedly
accelerate the vehicle to the stored speed. This speed may: R
be too high if you are driving in a filter lane or
an exit lane R
be so high in the right lane that you pass vehi-
cles driving on the left (left-hand drive coun-
tries) R
be so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
C
Activates or increases speed D
Activates or reduces speed

R
Active Parking Assist must not be activated. R
the transmission must be in position [ .R
the driver's door must be closed when you
shift the transmission from position ] to [
or your seat belt must be fastened. R
the front-passenger door and rear doors must
be closed. R
the vehicle must not slide.
Activating X
Briefly pull the cruise control lever towards
you

Deactivating DISTRONI C PLUS
There are severa l ways to deactivat e
DISTRONIC PLUS: X
Briefly push th e cruise contro l lever
forwar d C .
or X
Brake, unless th e vehicle is stationary
Whe n you deactivat e DISTRONIC PLUS, th e
DISTRONIC PLU S Off messag e will appear in
th e multifunction display fo r approximately fiv e
seconds.
The last speed stored remain s stored until you
switch of f th e engine.
DISTRONIC PLU S is no t deactivated if you
depress th e accelerator pedal.
DISTRONIC PLU S is automatically deactivated
if: R
you engage th e electric parking brake or if th e
vehicle is automatically secure d wit h th e elec -
tric parking brake R
ES P ®
intervenes or you deactivat e ES P ®
R
you shift th e transmissio n to position ] , ^
or \\ R
you pull th e cruise contro l lever toward s you
in order to pull away and th e front-passenger
doo r or on e of th e rea r doors is ope nR
th e vehicle slip sR
You activat e Active Parking Assis t
If , under these circumstances, DISTRONIC
PLU S is deactivated, a warnin g tone sounds. The
DISTRONIC PLU S Off messag e then appears
on th e multifunction display fo r approximately
fiv e seconds. Tips for drivin g wit h DISTRONI C PLUSGeneral notes Pay particular attention in th e followin g traffic
situations: R
Cornering, enterin g and exitin g a bend: th e
ability of DISTRONIC PLU S to detec t vehicles
when cornering is limited. Your vehicle may
brake unexpectedly or late. R
Driving on a differen t line: DISTRONIC PLU S
may no t detec t vehicles whic h are no t drivin g
in th e middle of their lane. The distanc e to th e
vehicle in fron t will be to o short .R
Other vehicles changin g lane: DISTRONIC
PLU S has no t detecte d th e vehicle cutting in
yet . The distanc e to this vehicle will be to o
short . R
Narro w vehicles : DISTRONIC PLU S doe s no t
detec t th e vehicle in fron t on th e edg e of th e
road because of it s narro w width. The dis -
tanc e to th e vehicle in fron t will be to o short .R
Obstacles and stationary vehicles :
DISTRONIC PLU S doe s no t brake fo r obsta -
cles or stationary vehicles . If , fo r example, th e
detecte d vehicle turn s a corner and reveals an
obstacl e or stationary vehicle, DISTRONIC
PLU S will no t brake fo r these .R
Crossing vehicles : DISTRONIC PLU S may mis -
takenl y detec t ve hicles that are crossin g y our
lane. Activatin g DISTRONIC PLU S at traffic
lights wit h crossin g traffic , fo r example, could
cause your vehicle to pull away unintention -
ally.
In suc h situations, brake if necessary.
DISTRONIC PLU S is then deactivated.
DISTRONI C PLUS wit h Steering Assis t
an d Stop&Go Pilo t
General notes Driving systems 16 9
Driving an d parking Z

DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot helps you keep the vehicle in the
center of the lane by means of moderate steer-
ing interventions in a speed range from
0–125 mph (0–200 km/h).
It monitors the area in front of your vehicle by
means of multifunction camera C , at the top of
the windshield.
In a speed range from 0 - 37 mph (0 - 60 km/h),
Stop&Go Pilot focuses on the vehicle in front,
taking into account lane markings, e.g. when
you are following vehicles in a traffic jam.
At speeds of more than 37 mph (60 km/h),
Steering Assist focuses on clear lane markings
(left and right), only focusing on the vehicle in
front if clear lane markings are not present.
If these conditions are not present, Steering
Assist and Stop&Go Pilot cannot provide assis-
tance.
DISTRONIC PLUS must be active in order for the
function to be available.
Important safety notes If you fail to adapt your driving style, DISTRONIC
PLUS with Steering Assist and Stop&Go Pilot
can neither reduce the risk of an accident nor
override the laws of physics. It cannot take
account of road, weather and traffic conditions.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot is only an ai d. Y ou are responsible
fo
r maintaining a safe distance to the vehicle in
front, for vehicle speed, for braking in good time
and for staying in lane.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot does not detect road and traffic
conditions and does not detect all road users. If
you are following a vehicle which is driving
towards the edge of the road, your vehicle could
come into contact with the curb or other road
boundaries. Be particularly aware of other road
users, e.g. cyclists, that are directly next to your
vehicle.
Obstacles such as traffic pylons on the lane or
projecting out into the lane are not detected.
An inappropriate steering intervention, e.g. after
intentionally driving over a lane marking, can be
corrected at any time if you steer slightly in the
opposite direction.
DISTRONIC PLUS with Steering Assist and
Stop&Go Pilot cannot continuously keep your
vehicle in lane. In some cases, steering inter-
vention is not sufficient to bring the vehicle back
to the lane. In such cases, you must steer the vehicle yourself to ensure that it does not leave
the lane.
The system may be impaired or may not function
if: R
there is poor visibility, e.g. due to insufficient
i llumination of the road, or due to snow, rain,
fog or spray R
there is glare, e.g. from oncoming traffic, the
sun or reflection from other vehicles (e.g. if
the road surface is wet) R
the windshield is dirty, fogged up, damaged or
covered, for instance by a sticker, in the vicin-
ity of the camera R
there are no, several or unclear lane markings
for a lane, e.g. in areas with road construction
work R
the lane markings are worn away, dark or cov-
ered up, e.g. by dirt or snow R
the distance to the vehicle in front is too small
and the lane markings thus cannot be detec-
ted R
the lane markings change quickly, e.g. lanes
branch off, cross one another or merge R
the road is narrow and winding R
there are highly variable shade conditions on
the roadway
The system is switched to passive and no longer
assists you by performing steering interventions
if: R
you actively change lane R
you switch on the turn signal R
you take your hands off the steering wheel or
do not steer for a prolonged period of time
Steering Assist and Stop&Go Pilot are activated
again automatically after a lane chang e is com-
p leted.
Steering Assist and Stop&Go Pilot do not pro-
vide any support: R
on very sharp corners R
when a loss of tire pressure or a defective tire
has been detected and displayed
Pay attention also to the important safety notes
for DISTRONIC PLUS ( Y
page 164).
The steering interventions are carried out with a
limited steering moment. The system requires
the driver to keep his hands on the steering
wheel and to steer himself.
If you do not steer yourself or if you take your
hands off the steering wheel for a prolonged
period of time, the system will first alert you with170
Driving system s
Dr ivi ng an d parking

To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car wash
Deactivating the HOLD function ( Y
page 172).
Activation conditions You can activate the HOLD function if all of the
following conditions are fulfilled: R
the vehicle is stationary. R
the engine is running or if it has been auto-
matically switched off by the ECO start/stop
function. R
the driver's door is closed or your seat belt is
fastened. R
the electric parking brake is released. R
the transmission is in position [ , ^ or \\ .R
DISTRONIC PLUS is deactivated.
Activating the HOLD function
X
Make sure that the activation conditions are
met. X
Depress the brake pedal. X
Quickly depress the brake pedal further
until C appears in the multifunction display.
The HOLD function is activated. You can
release the brake pedal.
If depressing the brake pedal the first time does
not activate the HOLD function, wait briefly and
then try again. Deactivating the HOLD function The HOLD function is deactivated automatically
if: R
you depress the accelerator and the trans-
mission is in position [ or ^R
the transmission is in position ]R
you depress the brake pedal again with a cer-
tain amount of pressure until display

PARKTRONIC is only an aid. It is not a replace-
ment for your attention to your immediate sur-
roundings. You are always responsible for safe
maneuvering, parking and exiting a parking
space. Make sure that there are no persons,
animals or objects in the maneuvering area
while maneuvering and parking in/leaving park-
ing spaces.
! When parking, pay particular attention to
objects above or below the sensors, such as
flower pots or trailer drawbars. PARKTRONIC
does not detect such objects when they are in
the immediate vicinity of the vehicle. You
could damage the vehicle or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic car
wash, the compressed-air brakes on a truck
or a pneumatic drill could cause PARKTRONIC
to malfunction.
PARKTRONIC may not function correctly on
uneven terrain.
! Remove the detachable ball coupling if the
trailer tow hitch is not required. PARKTRONIC
measures the minimum detection range to an
obstacle from the bumper, not the ball cou-
pling.
PARKTRONIC is activated automatically when
you: R
switch on the ignition R
shift the transmission to position [ , ^ or
\\
PARKTRONIC is deactivated at speeds above
11 mph (18 km/ h) . It is reactivated at lower
speeds.
PARKTRONIC is deactivated for the rear area
when you establish an electrical connection
between your vehicle and a trailer.
Range of the sensors PARKTRONIC does not take objects into con-
sideration that are: R
below the detection range, e.g. people, ani-
mals or objects. R
above the detection range, for example over-
hanging loads, truck overhangs or loading
ramps. C
Sensors in the front bumper, left-hand side
(example)
C
Approx. 24 in (approx. 60 cm) (corners) D
Approx. 32 in (approx. 80 cm) (corners)

Problems with PARKTRONIC Problem
Possible causes/consequences and P Solutions
Only the red segments in
the PARKTRONIC warn-
ing displays are lit. You
also hear a warning tone
for approximately two
seconds.
PARKTRONIC is then
deactivated and the indi-
cator lamp on the
PARKTRONIC button
lights up. PARKTRONIC has malfunctioned and has switched off. X
If problems persist, have PARKTRONIC checked at a qualified spe-
cialist workshop.
Only the red segments in
the PARKTRONIC warn-
ing displays are lit.
PARKTRONIC is then
deactivated. The PARKTRONIC sensors are dirty or there is interference. X
Clean the PARKTRONIC sensors ( Y
page 315).X
Switch the ignition back on.
The problem may be caused by an external source of radio or ultra-
sound waves. X
See if PARKTRONIC functions in a different location.
Active Parking Assist
General notes Active Parking Assist is an electronic parking aid
with ultrasound. It measures the road on both
sides of the vehicle. A parking symbol indicates
a suitable parking space. Active steering inter-
vention and brake application can assist you
during parking and when exiting a parking
space. You may also use PARKTRONIC
( Y
page 175).
Important safety notes Active Parking Assist is merely an aid. It is not a
replacement for your attention to your immedi-
ate surroundings. You are always responsible
for safe maneuvering, parking and exiting a
parking space. Make sure that no persons, ani-
mals or objects are in the maneuvering range.
When PARKTRONIC is switched off, Active Park-
ing Assist is also unavailable.
For vehicles with a trailer tow hitch installed, the
minimum length for parking spaces is slightly
longer.
If you have attached a trailer to your vehicle, you
should not use Active Parking Assist. Once the
electrical connection is established between your vehicle and the trailer, Active Parking
Assist is no longer available. PARKTRONIC is
deactivated for the rear area.
G WARNING
While parking or pulling out of a parking
space, the vehicle swings out and can drive
onto areas of the oncoming lane. This could
result in a collision with another road user.
There is a risk of an accident.
Pay attention to other road users. Stop the
vehicle if necessary or cancel the Active Park-
ing Assist parking procedure.
! If unavoidable, you should drive over obsta-
cles such as curbs slowly and not at a sharp
angle. Otherwise, you may damage the
wheels or tires.
Active Parking Assist may possibly indicate
parking spaces which are not suitable for park-
ing, for example: R
where parking or stopping is prohibited R
in front of driveways or entrances and exits R
on unsuitable surfaces178
Driving systems
Driving and parking