tow MERCEDES-BENZ GLC 2017 Workshop Manual

Both outside seat backrests in the rear com-
partment are electrically unlocked with the
release handles either in the cargo compart-
ment or beside the seat backrests in the rear
compartment (vehicles with EASY-PACK tailgate
only). The corresponding rear seat backrests
then fold forward automatically.
Folding the rear seat backrests forward Preparation X
Vehicles without memory function: if neces-
sary, move the driver's or front-passenger
seat forward. X
Vehicles with memory function: when one or
both parts of the rear seat backrest are folded
forward, the respective front seat moves
forward slightly, when necessary, in order to
avoid contact.
When the engine is running, the driver's seat
does not move forward. X
Fully insert the rear seat backrest head
restraints.
X
Hook seat belt buckle tongue C through seat
belt retainer D .
Release handle in the cargo compartment X
Pull the left or right release handle C .
The corresponding backrest folds forward. X
Move the driver's or front-passenger seat
back if necessary.
Release handle next to the seat backrest The release handle beside the seat backrest is
only present in vehicles with an EASY-PACK tail-
gate.
X
Pull the left or right release handle C beside
the seat backrests.
The corresponding backrest folds forward. X
Move the driver's or front-passenger seat
back if necessary.
Middle rear seat backrest
X
Pull release lever D forward.
Rear seat backrest C is released.X
Fold rear seat backrest C forward.X
Move the driver's or front-passenger seat
back if necessary.
Folding the rear seat backrest back
! Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be dam-
aged.282
Stowage areas
Stowage and features

Left and right seat backrest: X
Move the driver's or front-passenger seat
forward if necessary. X
Fold rear seat backrest C back until it
engages.
If the rear seat backrest is not engaged and
locked, this will be shown in the multifunction
display in the instrument cluster. A warning
tone also sounds. X
Adjust the head restraints if necessary
( Y
page 101). X
Move the driver's or front-passenger seat
back if necessary.
Middle rear seat backrest: X
Move the driver's or front-passenger seat
forward if necessary. X
Fold seat backrest C back until it engages.
Red lock status indicator D is no longer visi-
ble. X
Adjust the head restraints if necessary
( Y
page 101). X
Move the driver's or front-passenger seat
back if necessary. Locking the center rear seat backrest
In order to prevent the cargo compartment from
being accessed by unauthorized persons, the
center seat backrest can be locked using a
catch. The center seat backrest can only be fol-
ded forward together with the left seat backrest. X
To lock: fold the left and center seat backr-
ests forward. Make sure that the center and
left seat backrests are engaged and joined
together. X
Slide catch C upwards.
The release mechanism of the center seat
backrest is locked. X
To unlock: fold the left and center seat backr-
ests forward. X
Slide catch C downwards.
Adjusting the angle of the rear seat
backrests (cargo position) Stowage areas 283
Stowage and features Z

Vehicles with the stowage space package: to
enlarge the cargo compartment, you can adjust
the rear seat backrests to a 10 degrees steeper
angle (cargo position). X
Fold the seat backrest forward ( Y
page 281).X
Move handle C in the direction of the arrow.X
Push back seat backrest D as far as han-
dle C until the backrest engages.
The cargo position has been reached.
Securing loads
Cargo tie-down rings Observe the following notes on securing loads: R
Observe the loading guidelines ( Y
page 278).R
Secure the load using the cargo tie-down
rings. R
Distribute the load on the cargo tie-down
rings evenly. R
Do not use elastic straps or nets to secure a
load, as these are only intended as an anti-slip
protection for light loads. R
Do not route tie-downs across sharp edges or
corners. R
Pad sharp edges for protection.
C
Cargo tie-down rings in the rear-compart-
ment footwell (vehicles with cargo net) C
Cargo tie-down rings in the cargo compart-
ment
Bag hook
G WARNING
The bag hooks cannot restrain heavy objects
or items of luggage. Objects or items of lug-
gage could be flung around and thereby hit
vehicle occupants when braking or abruptly
changing directions. There is a risk of injury.
Only hang light objects on the bag hooks.
Never hang hard, sharp-edged or fragile
objects on the bag hooks.
! The bag hook can bear a maximum load of
6.6lbs (3kg) and should not be used to secure
a load.
C
Bag hook284
Stowage areas
Stowage and features

It is important to use a cargo net if you load the
vehicle with small objects above the seat backr-
ests. For safety reasons, always use a cargo net
when transporting loads.
Damaged cargo nets can no longer fulfill their
protective function and must be replaced. Visit a
qualified specialist workshop.
Using the cargo net Preparing the cargo net
The cargo net can be used in two different posi-
tions (behind the B-pillar or the C-pillar): R
The brackets behind B-pillar C are required
for the cargo compartment enlargement
( Y
page 281).
The corresponding cargo tie-down rings to
tighten the net are located in the footwell of
the rear bench seat ( Y
page 284).R
The brackets behind C ‑ pillar D are required
for the cargo compartment behind the rear
bench seat.
The corresponding cargo tie-down rings to
tension the net are located in the cargo com-
partment ( Y
page 284).
The cargo net is located in the stowage space
under the cargo compartment floor. X
Open both Velcro fasteners and remove the
cargo net. X
Unroll and unfold the cargo net.
The upper and lower guide rods must engage
audibly. Attaching and tightening the cargo net
Cargo net installed behind the C-pillar X
To attach and tighten: insert guide rod C
into bracket D and slide forward. X
Attach belt hook

an accident. There is a risk of injury, particu-
larly in the event of sharp braking or sudden
changes of direction. R
Always stow objects in such a way that they
cannot be tossed about in these or similar
situations. R
Always make sure that objects do not pro-
trude out of the stowage spaces, luggage
nets or stowage nets. R
Ensure that closable stowage spaces are
shut before beginning your journey. R
Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or large objects in
the cargo compartment.
Observe the following notes: R
Observe the loading guidelines ( Y
page 278).R
To avoid damaging the side trim panels in the
cargo compartment, maintain a sufficient dis-
tance from the side trim panels in the cargo
compartment when removing and inserting
the cargo compartment floor.
Installing the parcel net
X
Open cargo compartment floor D
( Y
page 288), raise by approximately 45° and
remove to the rear. X
Place cargo compartment floor D on a clean
surface. X
Stretch parcel net C over cargo compart-
ment floor D as shown.
Make sure that: R
parcel net C is aligned with the center of
cargo compartment floor DR
rubber band

An incorrectly secured roof carrier or roof load
may become detached from the vehicle. You
must therefore ensure that you observe the roof
carrier manufacturer's installation instructions.
Vehicles with a panorama roof with power
tilt/sliding panel: the panorama roof with
power tilt/sliding panel cannot be opened if a
roof carrier is installed. The panorama roof with
power tilt/sliding panel can still be raised to
allow ventilation of the vehicle interior. If the
panorama roof with power tilt/sliding panel
makes contact with a roof carrier approved by
Mercedes-Benz, the sunroof will lower slightly
but remain raised at the rear.
Attaching the roof carrier X
Secure the roof carrier to the roof rails. X
Observe the manufacturer's installation
instructions.
Features
Cup holder
Important safety notes
G WARNING
If you transport objects in the vehicle interior
and these are not adequately secured, they
could slip or be flung around and thereby
strike vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone brackets may not always be able to
hold the objects placed in them in the event of
an accident. There is a risk of injury, particu-
larly in the event of sharp braking or sudden
changes of direction. R
Always stow objects in such a way that they
cannot be tossed about in these or similar
situations. R
Always make sure that objects do not pro-
trude out of the stowage spaces, luggage
nets or stowage nets. R
Ensure that closable stowage spaces are
shut before beginning your journey. R
Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or large objects in
the cargo compartment. ! Only use the cup holders for containers of
the right size and which have lids. The drinks
could otherwise spill.
! Do not expose drinks bottles in the cup
holder in the center console to continuous,
strong and direct sunlight. The passenger
compartment in the area of the center con-
sole can otherwise be damaged by the con-
centrated and reflected sunlight.
Observe the loa ding guidelines ( Y
page 278).
Cup holder in the front center console X
To open: open the stowage compartment
( Y
page 279). X
To remove: slide catch

out of the retainers and spring back suddenly
when driving at high speeds, e.g. when driving
on the freeway. This could damage the inertia
reel. Therefore, either close the side window
or retract the roller sunblind before driving at
high speeds.
X
To extend: pull the roller sunblind out by
tab C and hook it onto retainers D at the top
of the window.
Ashtray
Front ashtray
! The stowage space under the ashtray is not
heat resistant. Before placing lit cigarettes in
the ashtray, make sure that the ashtray is
properly engaged. Otherwise, the stowage
space could be damaged.
X
To open: open the stowage compartment
( Y
page 279).X
Push the cover of the ashtray upwards at its
right side

Cigarette lighter (example) X
Turn the Sm artKey to position H in the ign i-
tion lock ( Y
page 132).X
To open: open the stowage compartment
( Y
page 279). X
Press in cigarette lighter D .
Cigarette lighter D will pop out automatically
when the heating element is red-hot.X
To close: push cover C of the stowage com-
partment closed.
12 V sockets
General notes X
Turn the Sm artKey to position G in the ign i-
tion lock ( Y
page 132).
The sockets can be used for accessories wit h a
maximum draw of 180 W (15 A). Accessories
inc lude such items as chargers for mob ile
phones.
If you use the sockets for long per iods when the
engine is swit ched off, the battery may dis-
charge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the sock-
ets is automatically cut. This ensures that there
is suff icie nt power to start the engine.
If you have connected a device to the 12 V
socket, leave the cover of the stowage com-
partment open. This prevents the cover from
bein g bloc ke d. Socket in the front center console
12 V socket (example) X
To open: open the stowage compartment
( Y
page 279). X
Lift up the cover of socket D .X
To close: push cover C of the stowage com-
partment closed.
Socket in the rear compartment center
console
X
Pull cover D out by its top edge. X
Lift up the cover of socket C .
Socket in the cargo compartment Features 293
Stowage and features Z

lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover C briefly to open.X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means. Roadside Assistance X
To call: press Roadside Assistance but-
ton C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Connec‐
ted message appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 300).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing. Features 297
Stowage and features Z

The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
a safe location.
Downloading destinations Downloading destinations Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No the address can be stored in
the address book.
The destination download function is available
if: R
the vehicle is equipped with a navigation sys-
tem. R
the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section. Search & Send General notes To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system.
Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a destination entry service. A
destination address which is found on Google
Maps ®
can be transferred via mbrace directly to
your vehicle's navigation system.
Specifying and sending the destination
address X
Go to the website http://maps.google.com
and enter a destination address into the entry
field. X
To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle. X
When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field. X
Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 132).
The transmitted destination address is loaded
into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
the address can be stored in
the address book. Features 299
Stowage and features Z