ESP MERCEDES-BENZ GLC 2017 Manual PDF

General notes The multimedia system section in this Opera-
tor's Manual describes the basic principles for
operation. More information can be found in the
Digital Operator's Manual.
Important safety notes
G WARNING
If you operate information systems and com-
munication equipment integrated in the vehi-
cle while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements for the
country in which you are currently driving when
operating the multimedia system.
The multimedia system calculates the route to
the destination without taking the following into
account, for example: R
traffic lights R
stop and yield signs R
parking or stopping restrictions R
road narrowing R
other road and traffic rules and regulations
The multimedia system may give incorrect nav-
igation recommendations if the actual street/
traffic situation does not correspond with the
digital map's data.
For example: R
a diverted route R
the road layout or the direction of a one-way
street has been changed
For this reason, you must always observe road
and traffic rules and regulations during your
journey. Road and traffic rules and regulations
always have priority over multimedia system
driving recommendations.
Navigation announcements are intended to
direct you while driving without diverting your
attention from the road and driving. Please always use this feature instead of con-
sulting the map display for directions. Looking
at the icons or map display can distract you from
traffic conditions and driving, and increase the
risk of an accident.
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled equip-
ment and meets the FCC radio frequency (RF)
Exposure Guidelines in Supplement C to OET65.
This equipment has very low levels of RF energy
that is deemed to comply without maximum
permissive exposure evaluation (MPE). How-
ever, it is recommended to insta ll it at a distance
of
at least 8 inches (approx. 20 cm) between the
radiation source and a person's body (not
including limbs such as hands, wrists, feet and
legs).
G WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
Function restrictions For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either
you will not be able to select certain menu items
or a message will appear to this effect.268
Function restrictions
Multimedia system

Notes for route types: R
Eco Route
Calculates an economic route. R
Dynamic Traffic Route (only available in
the USA)
Traffic reports on the route for the route guid-
ance are taken into account. R
Calculate Alternative Routes
Different routes are being calculated. Instead
of Start , select the Continue menu item.X
To avoid/use route options: select Avoid
Options .X
Select a route option.
Notes for route options: R
Use Toll Roads
The route calculation includes roads which
require you to pay a usage fee (toll). R
Use Carpool Lanes (only available in the
USA)
Prerequisite: your vehicle meets the access
conditions for carpool lanes.
Carpool lanes will be included if the carpool
lanes option is activated.
Entering an address Multimedia system: X
Select Navi { Navigation .X
Select Destination { Address Entry .
i If route guidance is active, first slide 6 the
controller and show the menu.
Enter an address, e.g. as follows: R
city or ZIP code, street, house number R
country, city or ZIP code R
city or ZIP code, center R
street, city or ZIP code, intersection X
Select City .
The city in which the vehicle is currently loca-
ted (current vehicle position) is at the top.
Below this, you will see locations for which
route guidance has already been carried out. X
Enter the city.
The C symbol: the location is contained on
the digital map multiple times. X
To switch to the list: slide the 5 control-
ler. X
Select the location.
If available, the ZIP code is shown. If there are
different ZIP codes available for the location,
the corresponding digits are displayed with an
X . X
Enter the street and house number.
The address is in the menu.
Further options for destination entry: R
keyword search
The keyword search finds destinations using
fragments of words. R
select the last destination R
select a contact R
select a POI
You can search for a POI by location, name or
telephone number. R
select destination on the map R
enter intermediate destination
You can map the route to the destination
yourself with up to four intermediate destina-
tions. R
select destinations from Mercedes-Benz
Apps R
select geo-coordinates
Calculating the route Prerequisite: the address has been entered and
is in the menu. X
Select Start or Continue .
The route is calculated with the selected route
type and the selected route options.
If route guidance has already been activated,
a prompt will appear asking whether you wish
to end the current route guidance. X
Select Yes or Set as Intermediate Des‐
tination .
Yes cancels the current route guidance and
starts route calculation to the new destina-
tion.
Set as Intermediate Destination adds
the new destination in addition to the existing
destination and opens the intermediate des-
tinations list.274
Operating system
Multimedia system

Both outside seat backrests in the rear com-
partment are electrically unlocked with the
release handles either in the cargo compart-
ment or beside the seat backrests in the rear
compartment (vehicles with EASY-PACK tailgate
only). The corresponding rear seat backrests
then fold forward automatically.
Folding the rear seat backrests forward Preparation X
Vehicles without memory function: if neces-
sary, move the driver's or front-passenger
seat forward. X
Vehicles with memory function: when one or
both parts of the rear seat backrest are folded
forward, the respective front seat moves
forward slightly, when necessary, in order to
avoid contact.
When the engine is running, the driver's seat
does not move forward. X
Fully insert the rear seat backrest head
restraints.
X
Hook seat belt buckle tongue C through seat
belt retainer D .
Release handle in the cargo compartment X
Pull the left or right release handle C .
The corresponding backrest folds forward. X
Move the driver's or front-passenger seat
back if necessary.
Release handle next to the seat backrest The release handle beside the seat backrest is
only present in vehicles with an EASY-PACK tail-
gate.
X
Pull the left or right release handle C beside
the seat backrests.
The corresponding backrest folds forward. X
Move the driver's or front-passenger seat
back if necessary.
Middle rear seat backrest
X
Pull release lever D forward.
Rear seat backrest C is released.X
Fold rear seat backrest C forward.X
Move the driver's or front-passenger seat
back if necessary.
Folding the rear seat backrest back
! Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be dam-
aged.282
Stowage areas
Stowage and features

It is important to use a cargo net if you load the
vehicle with small objects above the seat backr-
ests. For safety reasons, always use a cargo net
when transporting loads.
Damaged cargo nets can no longer fulfill their
protective function and must be replaced. Visit a
qualified specialist workshop.
Using the cargo net Preparing the cargo net
The cargo net can be used in two different posi-
tions (behind the B-pillar or the C-pillar): R
The brackets behind B-pillar C are required
for the cargo compartment enlargement
( Y
page 281).
The corresponding cargo tie-down rings to
tighten the net are located in the footwell of
the rear bench seat ( Y
page 284).R
The brackets behind C ‑ pillar D are required
for the cargo compartment behind the rear
bench seat.
The corresponding cargo tie-down rings to
tension the net are located in the cargo com-
partment ( Y
page 284).
The cargo net is located in the stowage space
under the cargo compartment floor. X
Open both Velcro fasteners and remove the
cargo net. X
Unroll and unfold the cargo net.
The upper and lower guide rods must engage
audibly. Attaching and tightening the cargo net
Cargo net installed behind the C-pillar X
To attach and tighten: insert guide rod C
into bracket D and slide forward. X
Attach belt hook

lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover C briefly to open.X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means. Roadside Assistance X
To call: press Roadside Assistance but-
ton C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Connec‐
ted message appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 300).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing. Features 297
Stowage and features Z

You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if: R
the R indicator lamp for the Roadside
Assistance call button is flashing continu-
ously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears in the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.
Info call button
X
To call: press Info call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button C
flashes while the connection is being made.
The Connecting Call message appears in
the multifunction display. The audio output is
muted.
If a connection can be made, the Call Connec‐
ted message appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not been able to initiate an MB
Info call, if: R
the indicator lamp in the

The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
a safe location.
Downloading destinations Downloading destinations Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No the address can be stored in
the address book.
The destination download function is available
if: R
the vehicle is equipped with a navigation sys-
tem. R
the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section. Search & Send General notes To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system.
Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a destination entry service. A
destination address which is found on Google
Maps ®
can be transferred via mbrace directly to
your vehicle's navigation system.
Specifying and sending the destination
address X
Go to the website http://maps.google.com
and enter a destination address into the entry
field. X
To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle. X
When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field. X
Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 132).
The transmitted destination address is loaded
into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
the address can be stored in
the address book. Features 299
Stowage and features Z

Information about Service
Resetting the ASSYST PLUS service
interval display
! If th e ASSYS T PLU S servic e interval display
has been inadvertentl y reset , this setting can
be correcte d at a qualified specialist work-
shop.
Hav e servic e wor k carried out as describe d in
th e Maintenance Booklet . This may otherwise
lead to increased wear and damag e to th e
major assemblies or th e vehicle.
A qualified specialist workshop, e.g. an author-
ize d Mercedes-Ben z Center, will reset th e
ASSYS T PLU S servic e interval display after th e
servic e wor k has been carried out . You can also
obtain further information on maintenance
work, for example.
Special service requirements The specifie d maintenance interval takes only
th e normal operation of th e vehicl e int o
account. Under arduous operating condition s or
increased load on th e vehicle, maintenance
wor k must be carried out mor e frequently, for
example: R
Regular cit y driving wit h frequen t intermedi-
ate stops R
If th e vehicl e is primarily used to travel short
distances R
Use in mountainous terrain or on poor road
surfaces R
if th e engin e is often lef t idlin g for lon g periods
Under these or similar conditions, have, for
example, th e air filter, engin e oil and oil filter
replace d or changed mor e frequently. Under
arduous operating conditions, th e tires must be
checke d mor e often . Further information can be
obtained at a qualified specialist workshop, e.g.
an authorize d Mercedes-Ben z Center.
Driving abroad
An extensive Mercedes-Ben z Service network is
also available in other countries . You can obtain
further information from any authorize d
Mercedes-Ben z Center. Care
General notes
! Fo r cleaning your vehicle, do no t use any of
th e following: R
dry, roug h or har d cloth sR
abrasive cleaning agents R
solvents R
cleaning agents containing solvents
Do no t scrub.
Do no t touch th e surfaces or protective film s
wit h har d objects , e.g. a rin g or ice scraper.
You could otherwise scratch or damag e th e
surfaces and protective film .
! Do no t park your vehicl e for a lon g period of
time directly after cleaning , particularly after
cleaning th e whee l rim wit h whee l cleaner.
Whee l cleane r can lead to th e increased cor-
rosion of th e brak e disc s and pads. Therefore,
driv e for a few minute s after cleaning . By
heating up th e brakes, th e brak e disc s and
pads dry. The vehicl e can then be parked for a
lon g period of time.
H Environmental not e
Dispose of empty packaging and cleaning
cloth s in an environmentally responsible man -
ner.
Regular car e of your vehicl e is a condition for
retaining th e qualit y in th e lon g term .
Use car e products and cleaning agents recom-
mended and approve d by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
G WARNIN G
Braking efficiency is reduce d after washing
th e vehicle. Ther e is a ris k of an accident.
Afte r th e vehicl e has been washed, brak e
carefully while payin g attention to th e traffic
condition s until full braking power is restored .
! When DISTRONI C PLU S or th e HOLD func-
tion is activated, th e vehicl e brakes automat -
ically in certain situations. Care 311
Maintenance and care Z

Cleaning the rear view camera and 360°
camera
! Do not clean the camera lens and the area
around the rear view camera or 360° camera
with a power washer.
X
Make sure that the vehicle is stationary. X
Turn the SmartKey to position G or H in the
ignition lock ( Y
page 132).
or X
Press the Start/Stop button once or twice on
vehicles with KEYLESS-GO or the KEYLESS-
GO start function ( Y
page 133).X
Open the camera cover for cleaning via the
multimedia system (see Digital Operator's
Manual). X
To clean the camera: use clean water and a
soft cloth to clean camera lens C .
When you switch off the ignition, the camera
cover closes automatically.
Cleaning the exhaust pipes
G WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
! Do not clean the exhaust pipe with acid-
based cleaning agents, such as bathroom
cleaner or wheel cleaner.
Impurities combined with the effects of road grit
and corrosive environmental factors may cause flash rust to form on the surface. You can
restore the original shine of the exhaust pipe by
cleaning it regularly, especially in winter and
after washing. X
Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch
H Environmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
! Please note the care instructions in the
trailer coupling manufacturer's operating
instructions.
The ball coupling must be cleaned if it becomes
dirty or corroded. X
Remove rust on the ball, e.g. with a wire
brush. X
Remove dirt with a clean, lint-free cloth or a
brush. X
After cleaning, lightly oil or grease the ball
coupling. X
Check that the vehicle's trailer tow hitch is
working properly.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior care
Cleaning the display
! For cleaning, do not use any of the following: R
alcohol-based thinner or gasoline R
abrasive cleaning agents R
commercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when
cleaning. This could lead to irreparable dam-
age to the display.316
Care
Maintenance and care

X
To reduce the tire pressure: depress pres-
sure release button C next to pressure
gauge D .X
When the tire pressure is correct, unscrew the
filler hose from the valve of the sealed tire.
Tire sealant may escape when the filler hose is
unscrewed. X
Screw the valve cap onto the tire valve of the
sealed tire. X
Pull the tire sealant bottle out of the tire infla-
tion compressor.
The filler hose remains attached to the tire
sealant bottle. X
Drive to the nearest qualified specialist work-
shop and have the tire changed there. X
Have the tire sealant bottle replaced as soon
as possible at a qualified specialist workshop. X
Have the tire sealant bottle replaced every
four years at a qualified specialist workshop.
Battery (vehicle)
12 V battery – important safety notes Special tools and expert knowledge are required
when working on the battery, e.g. removal and
installation. You should therefore have all work
involving the battery carried out at a qualified
specialist workshop.
G WARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This can
lead to function restrictions applying to
safety-relevant systems, e.g the lighting sys-
tem, the ABS (anti-lock braking system) or the
ESP ®
(Electronic Stability Program). The oper-
ating safety of your vehicle may be restricted.
You could lose control of the vehicle, for
example: R
when braking R
in the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar inci-
dent, contact a qualified specialist workshop immediately. Do not drive any further. You
should have all work involving the battery car-
ried out at a qualified specialist workshop.
For further information about ABS and ESP ®
,
see ( Y
page 65) and ( Y
page 70).
All vehicles except vehicles with a lithium-
ion battery:
G WARNING
Electrostatic build-up can lead to the creation
of sparks, which could ignite the highly explo-
sive gases of a battery. There is a risk of an
explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms when
charging the battery as well as when jump-start-
ing.
Always make sure that neither you nor the bat-
tery is electrostatically charged. A build-up of
electrostatic charge can be caused, for exam-
ple: R
by wearing clothing made from synthetic
fibers R
due to friction between clothing and seats R
if you push or pull the battery across the car-
pet or other synthetic materials R
if you rub the battery with a cloth
G WARNING
During the charging process, a battery produ-
ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion. R
Make sure that the positive terminal of a
connected battery does not come into con-
tact with vehicle parts. R
Never place metal objects or tools on a bat-
tery. R
It is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery. R
When jump-starting, make sure that the
battery poles with identical polarity are
connected.Battery (vehicle) 325
Breakdo wn assis tance Z