ESP MERCEDES-BENZ GLC 2017 Owner's Guide

Key positions with th e Start/S top but ton
C
Start/Sto p butto nD
Ignition loc k
As soo n as th e ignition is switched on , all th e
indicator lamps in th e instrumen t cluste r ligh t
up. Warning and indicator lamps : see
( Y
page 256).
If Start/Sto p butto n C has no t yet been
pressed, this correspond s to th e SmartKey
bein g remove d from th e ignition .X
To switch on th e power supply : press
Start/Sto p butto n C once.
The power suppl y is switched on . You can no w
activat e th e windshield wipers, for example .
The power suppl y is switched off again if:R
th e driver' s door is opened andR
you press Start/Sto p butto n C twice when in
this position X
To switch on th e ignition: press Start/Sto p
butto n C twice.
The ignition is switched on .
The ignition is switched off again if: R
you do no t start th e engin e from this position
within 15 minute sR
you press Start/Sto p butto n C once when in
this position
The power suppl y is switched off again if:R
th e driver' s door is opened andR
you press Start/Sto p butto n C once when in
this position
Removing the Start/S top but ton
You can remove th e Start/Sto p butto n from th e
ignition loc k and start th e vehicl e as normal
usin g th e SmartKey.
It is possible to switch between St art/Sto p b ut -
to n mo d e and ke y operation only when th e
transmission is in position ] . X
Remove Start/Sto p butto n C from ignition
loc k D .
You do no t have to remove th e Start/Sto p but -
to n from th e ignition loc k when you leav e th e
vehicle. You should, however , always tak e th e
SmartKey wit h you when leaving th e vehicle. As
lon g as th e SmartKey is in th e vehicle:R
th e vehicl e can be started usin g th e Start /
Stop butto n R
th e electrically powered equipmen t can be
operate d
Starting the engine
Important safety notes
G WARNIN G
If children are lef t unsupervised in th e vehicle,
they could: R
open th e doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate th e vehicle's equipment.
Additionally, children could set th e vehicl e in
motion if, for example , they:R
release th e parking brake. R
shiftin g th e automatic transmission out of
park positio n P R
Start th e engine.
Ther e is a ris k of an acciden t and injury.
When leaving th e vehicle, always tak e th e
SmartKey wit h you and loc k th e vehicle. Never
leav e children or animals unattended in th e
vehicle. Always keep th e SmartKey out of
reac h of children .
G WARNIN G
Combustion engines emit poisonous exhaust
gase s suc h as carbon monoxide. Inhalin g
these exhaust gase s leads to poisoning . Ther e
is a ris k of fatal injury. Therefore never leav e
th e engin e runnin g in enclosed spaces with-
out sufficien t ventilation .Driving 133
Driving and parking Z

To ensure that you do not roll backwards when
pulling away on an uphill slope, engage the elec-
tric parking brake. X
Press and hold handle C .
The electric parking brake continues to brake
and prevent the vehicle from rolling back-
wards.
The red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
remains on. X
Depress the accelerator pedal. X
As soon as the vehicle/trailer combination is
held by the driving force of the engine, release
lever C .
The electric parking brake is released.
The red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
goes out.
For further information on the electric parking
brake, see ( Y
page 155).
Hill start assist Hill start assist helps you when pulling away
forward or in reverse on an uphill gradient. It
holds the vehicle for a short time after you have
removed your foot from the brake pedal. This
gives you enough time to move your foot from
the brake pedal to the accelerator pedal and to
depress it before the vehicle begins to roll.
G WARNING
After a short time, hill start assist will no lon-
ger brake your vehicle and it could roll away.
There is a risk of an accident and injury.
Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if: R
you are pulling away on a level road or on a
downhill gradient R
the transmission is in position \\R
the electric parking brake is applied R
ESP ®
is malfunctioning ECO start/stop function
Introduction The ECO start/stop function switches the
engine off automatically if the vehicle is stopped
under certain conditions.
The engine starts automatically when the driver
wants to pull away again. The ECO start/stop
function thereby helps you to reduce the fuel
consumption and emissions of your vehicle.
Important safety notes
G WARNING
If the engine is switched off automatically and
you exit the vehicle, the engine is restarted
automatically. The vehicle may begin moving.
There is a risk of accident and injury.
If you wish to exit the vehicle, always turn off
the ignition and secure the vehicle against
rolling away.
General notes
C
ECO start/stop display
The ECO start/stop function is activated when-
ever you start the engine using the SmartKey or
the Start/Stop button.
If the engine has been switched off automati-
cally by the ECO start/stop function, the

Problem
Possible causes/consequences and P Solutions
The starter motor was exposed to a thermal load that was too high. X
Try to start the engine again ( Y
page 133).
If the engine still does not start: X
Consult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system. X
Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. X
Have the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently. X
Stop as soon as possible and allow the engine and the coolant to
cool down. X
Check the coolant level ( Y
page 309). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT switch
Mercedes-AMG GLC 43 4MATIC
General information Select the drive program using the DYNAMIC
SELECT switch.
Available drive programs:
S+ Sport Plus Particularly sporty driving
characteristics
S Sport Sporty driving characteris-
tics
C Comfort Comfortable and economi-
cal driving characteristics
E Economy Particularly economical
driving characteristics
I Individual Individual settings
Depending on the drive program selected the
following vehicle characteristics will change: R
the engine management R
the transmission management R
the suspension R
the steering R
the availability of the ECO start/stop function R
climate control R
the driver assistance systems R
the availability of gliding mode
Further information for automatic drive program
characteristics ( Y
page 144).
Additionally, in drive program I you can config-
ure the respective vehicle characteristics using
the multimedia system. You can find informa-
tion about this in the Digital Operator's Manual.
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program C is
activated. For further information about starting
the engine, see ( Y
page 133).DYNAMIC SELECT switch 139
Driving and parking Z

Selecting the drive program X
Press DYNAMIC SELECT switch C forward or
back until the desired drive program is selec-
ted.
The status icon of the selected drive program
is shown in the multifunction display.
In addition, the current drive program settings
are displayed briefly in the multimedia system
display.
You can also change gear yourself using the
steering wheel paddle shifters. For further infor-
mation on the manual drive program
( Y
page 145).
Additional settings
C
ECO start/stop function ( Y
page 136)
D
ESP ®
( Y
page 70)

The arrows in the transmission position display
show how and into which transmission positions
you can shift using the DIRECT SELECT lever.
If the transmission position display in the mul-
tifunction display is not working, you should pull
away carefully to check whether the desired
transmission position is engaged. Ideally, you
should select transmission position [ and
drive program E or S .
Transmission positions E Park position
This prevents the vehicle from rolling
away when stopped.
Only shift the transmission into posi-
tion ] ( Y
page 141) when the vehi-
cle is stationary. The parking lock
should not be used as a brake when
parking. Always apply the electronic
parking brake in addition to the park-
ing lock in order to secure the vehi-
cle.
Park position ] is automatically
engaged if: R
you switch off the engine using the
SmartKey and remove the Smart-
Key R
you switch off the engine using the
SmartKey or using the Start/Stop
button and open the driver's door
or front-passenger door R
you open the driver's door when
the vehicle is stationary or when
driving at a very low speed and the
transmission is in position [ or
^
In the event of a malfunction of the
vehicle's electronics, the transmis-
sion may lock in position ] . Have
the vehicle electronics checked
immediately at a qualified specialist
workshop.
F Reverse gear
You can only shift the transmission
into position ^ when the vehicle is
stationary ( Y
page 142). D Neutral
Do not shift the transmission to \\
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty: shift
the transmission to position \\ if the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position ^ or [ ,
the automatic transmission shifts to
\\ automatically.
! Coasting in neutral \\ may
cause damage to the drive train.
: Drive
The automatic transmission changes
gear automatically. All forward gears
are available.
Driving tips
Changing gear The automatic transmission shifts through the
individual gears automatically when it is in trans-
mission position [ . This automatic gear shift-
ing behavior is determined by: R
the selected drive program R
the position of the accelerator pedal R
the road speed
Accelerator pedal position Your style of driving influences how the auto-
matic transmission shifts gear: R
little throttle: early upshifts R
more throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch function
is active regardless of the currently selected
drive program. The double-clutch functionAutomatic transmission 143
Driving and parking Z

reduces load change reactions and is conducive
to a sporty driving style. The sound generated by
the double-clutch function depends on the drive
program selected.
Kickdown Use kickdown for maximum acceleration. X
Depress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to a lower
gear depending on the engine speed. X
Ease off the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts back up.
Gliding mode (Mercedes-AMG vehicles)
Gliding mode is characterized by the following: R
The combustion engine is disconnected from
the drive train. R
The engine speed corresponds to the idling
speed. R
The multifunction display shows the status
icon C for the drive program's status icon.
In drive programs E and C , you can deactivate
and activate gliding mode using the ECO button
( Y
page 137).
Gliding mode can be activated under the follow-
ing conditions: R
the speed is within a suitable range. R
the course of the road is suitable, e.g. there
are no steep up or downhill gradients. R
you are no longer depressing the accelerator
pedal.
Gliding mode is deactivated under the following
conditions: R
you depress the accelerator pedal. R
you depress the brake pedal. R
you use the DIRECT SELECT lever to switch
the transmission position ( Y
page 141).R
you switch to drive program S+ or S
( Y
page 139). R
you activate manual gearshifting
( Y
page 145). R
you leave the suitable speed range.
i If you have selected the "Comfort" setting
for the drive (engine management) in drive
program I , you can also activate gliding mode.
You can find information about this in the Dig-
ital Operator's Manual.
Towing a trailer X
Drive in the middle of the engine speed range
on uphill gradients. X
Manual shifting: depending on the uphill or
downhill gradient, shift into a gear
( Y
page 145), in which the engine will run the
middle of the engine speed range.
This also applies if cruise control or
DISTRONIC PLUS is activated.
Drive programs
Drive program I (Individual) In drive program I the following properties of the
drive program can be selected: R
the drive (engine and transmission manage-
ment) R
the suspension R
the steering R
the availability of the ECO start/stop function R
the climate control:
Information about configuring drive program I
with the multimedia system can be found under
"DYNAMIC SELECT" in the vehicle's Digital
Operator's Manual.
i To permanently select the gears in drive
program I using the steering wheel paddle
shifters, select the M (manual) setting for the
drive.
Drive program S+ (Sport Plus)
Drive program S+ is characterized by the fol-
lowing: R
the vehicle exhibits particularly sporty driving
characteristics. R
the vehicle pulls away in first gear. R
the automatic transmission shifts up later.
the fuel consumption possibly being higher as144
Automatic transmission
Driving and parking

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position ] .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position [ or ^ .
If [ is selected, the transmission shifts to second gear; if ^ is
selected, the transmission shifts to reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position Z or
G ) if R
the electrical parking brake is being tested
using a dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with148
Refueling
Driving and parking

The ECO display consists of three sections, with
an inner and outer area. The sections corre-
spond to the following three categories:
C
Acceleration (evaluation of all accel-
eration processes): R
the outer area fills up and the inner
area lights up green: moderate
acceleration, especially at higher
speeds R
the outer area empties and the
inner area is gray: sporty acceler-
ation
D
Coasting (evaluation of all decelera-
tion processes): R
the outer area fills up and the inner
area lights up green: anticipatory
driving, keeping your distance and
early release of the accelerator.
The vehicle can coast without use
of the brakes. R
the outer area empties and the
inner area is gray: frequent heavy
braking

When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage
is not covered by the Mercedes-Benz war-
ranty.
Heavy and light loads
G WARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This
increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allows the airflow to
cool the brakes more quickly.
Wet roads If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance. R
In order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions. R
Carefully depress the brake pedal and the
beginning and end of a journey. R
Maintain a greater distance to the vehicle
ahead.
Servicing the brakes
! The brake fluid level may be too low, if: R
if the red brake warning lamp lights up in
the instrument cluster and R
you hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
! Vehicles with 4MATIC: function or per-
formance tests may only be carried out on a 2-
axle dynamometer. If you wish to operate the
vehicle on such a dynamometer, please con-
sult a qualified specialist workshop in
advance. You could otherwise damage the
drive train or the brake system.
! Vehicles with 4MATIC: the ESP ®
system
operates automatically. If the electric parking
brake is tested on a brake dynamometer, the
engine and ignition must be switched off: turn
the SmartKey in the ignition lock to position

braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed: X
Shift the transmission to position \\ .
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style and drive at a speed to
suit the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see ( Y
page 338).
For more information on driving with summer
tires, see ( Y
page 338).
Observe the notes in the "Winter operation" sec-
tion ( Y
page 338).
Driving systems
Mercedes-Benz Intelligent Drive Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi-
nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
( Y
page 64).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. Change into a lower gear in good time on long and steep downhill
gradients. This is especially important if the
vehicle is laden or towing a trailer. By doing so,
you will make use of the braking effect of the
engine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes Cruise control can neither reduce the risk of an
accident if you fail to adapt your driving style nor
override the laws of physics. Cruise control can-
not take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for maintaining a safe
distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
lane.
Do not use cruise control: R
in road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads R
on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid R
when there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
i The speed indicated in the speedometer
may differ slightly from the speed stored.
Cruise control lever
C
Activates or increases speed
D
Activates or reduces speed162
Driving systems
Driving and parking