towing MERCEDES-BENZ GLC 2018 User Guide

Steering Pilot cannot provide assistance: R
on very sharp corners R
when towing a trailer R
when a loss of tire pressure or a defective tire
has been detected and displayed
Pay attention also to the important safety notes
on Distance Pilot DISTRONIC ( Y
page 171).
The steering interventions are carried out with a
limited steering moment. The system requires
the driver to keep his hands on the steering
wheel and to steer himself.
If you do not steer yourself or if you take your
hands off the steering wheel for a prolonged
period of time, the system will first alert you with
a visual warning. A steering wheel symbol
appears in the multifunction display. If you have
still not started to steer and have not taken hold
of the steering wheel, a warning tone also
sounds to remind you to take control of the
vehicle after five seconds at the latest. Steering
Pilot is then switched to passive. Distance Pilot
DISTRONIC remains active.
Activating Steering Pilot
X
Press button D .
Indicator lamp C lights up. The Steering
Pilot On message appears on the multifunc-
tion display. Steering Pilot is activated. Information in the multifunction display
If Steering Pilot is activated but not ready for a
steering intervention, steering wheel symbol C
appears in gray. If the system provides you with
support by means of steering interventions,
symbol C is shown in green.
Deactivating Steering Pilot X
Press button D .
Indicator lamp C goes out. The Steering
Pilot Off message appears on the multi-
function display. Steering pilot is deactivated.
When Distance Pilot DISTRONIC is deactivated
or not available, Steering Pilot is deactivated
automatically.
HOLD function
General notes The HOLD function can assist the driver in the
following situations: R
when pulling away, especially on steep slopes R
when maneuvering on steep slopes R
when waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.178
Driving systems
Driving and parking

Warning lamp
C
Warning lamp
Blind Spot Assist is not active at speeds below
approximately 20 mph (30 km/h). Vehicles in
the monitoring range are then not indicated.
If a vehicle is detected within the blind spot
monitoring range at speeds above 20 mph
(30 km/h), warning lamp C on the correspond-
ing side lights up red. This warning is always
emitted when a vehicle enters the blind spot
monitoring range from behind or from the side.
When you overtake a vehicle, the warning only
occurs if the difference in speed is less than
7 mph (12 km/h).
If you select the reverse gear, Blind Spot Assist
is not operational.
The brightness of the warning lamps is auto-
matically adapted to the brightness of the sur-
roundings.
Collision warning If a vehicle is detected in the monitoring range of
Blind Spot Assist and you switch on the corre-
sponding turn signal, a double warning tone
sounds. The red warning lamp flashes on the
relevant exterior mirror. If the turn signal
remains on, detected vehicles are indicated by
the flashing of the red warning lamp on the exte-
rior mirror. There are no further warning tones.
Activating Blind Spot Assist X
Make sure that Blind Spot Assist is activated
in the on-board computer ( Y
page 232).X
Turn the SmartKey to position H in the igni-
tion lock.
The red warning lamps on the exterior mirrors
light up until the engine is started. Display in the assistance graphic
When Blind Spot Assist is activated, gray radar
waves propagating backwards appear next to
the vehicle in the assistance display in the mul-
tifunction display ( Y
page 231). Above a speed
of 20 mph (30 km/h), the color of the radar
waves in the assistance graphic changes to
green C . Blind Spot Assist is then ready for use.
Towing a trailer When you attach a trailer, make sure you have
correctly established the electrical connection.
This can be accomplished by checking the trailer
lighting. In this event, Blind Spot Assist is deac-
tivated. The Blind Spot Assist Not Avail‐
able When Towing a Trailer See Opera‐
tor's Manual message appears in the multi-
function display.
Lane Keeping Assist
General notes
Lane Keeping Assist monitors the area in front of
your vehicle by means of multifunction cam-
era C which is attached behind the top of the
windshield. Active Lane Keeping Assist detects
lane markings on the road and can warn you
before you leave your lane unintentionally.Driving systems 207
Driving and parking Z

the lines on the assistance graphic display are
shown in green ( Y
page 231). Active Lane
Keeping Assist is ready for use. X
To deactivate: press button D .
Indicator lamp C goes out. The Active Lane
Keeping Assist is deactivated. The Lane
Keeping Assist Off message appears in
the multifunction display.
Selecting Standard or Adaptive setting X
In the DriveAssist menu on the on-board
computer, select the Active Lane Keep‐
ing Assist function ( Y
page 233).X
Select setting Standard or Adaptive .
When Standard is selected, no warning vibra-
tion occurs if: R
you switch on the turn signals. In this event,
the warnings are suppressed for a certain
period of time R
a driving safety system intervenes, such as
ABS, BAS or ESP ®
When Adaptive is selected, no warning vibra-
tion occurs if: R
you switch on the turn signals. In this event,
the warnings are suppressed for a certain
period of time. R
a driving safety system intervenes, e.g.
ABS, BAS or ESP ®
R
you accelerate hard, e.g. kickdown. R
you brake hard R
you steer actively, e.g. swerve to avoid an
obstacle or change lanes quickly R
you cut the corner on a sharp bend
To ensure that you are warned only when nec-
essary and in good time if you cross the lane
markings, the system detects certain conditions
and warns you accordingly.
The warning vibration occurs earlier if: R
you approach the outer lane marking on a
bend R
the road has very wide lanes, e.g. a freeway R
the system detects solid lane markings
The warning vibration occurs later if: R
the road has narrow lanes R
you cut the corner on a bend
Towing a trailer
When you attach a trailer, make sure you have
correctly established the electrical connection. This can be accomplished by checking the trailer
lighting.
Towing a trailer
Important safety notes
G WARNING
Installing an unsuitable ball coupling may
result in overloading of the trailer tow hitch
and the rear axle. This applies especially if the
ball coupling in question is longer or angled
differently. This could seriously impair the
driving characteristics and the trailer can
come loose. There is a risk of an accident.
You should only ever install a ball coupling
that has the permissible dimensions and that
is designed to meet your trailer-towing
requirements. Do not modify the ball coupling
or the trailer tow hitch.
You will find the values approved by the manu-
facturer on the vehicle identification plates and
those for the towing vehicle under "Technical
data" ( Y
page 384).
G WARNING
When the vehicle/trailer combination begins
to lurch, you could lose control of it. The vehi-
cle/trailer combination could even rollover.
There is a risk of an accident.
On no account should you attempt to
straighten up the vehicle/trailer combination
by increasing the speed. Reduce vehicle
speed and do not countersteer. Apply the
brake as necessary.
! If you have a trailer tow hitch retrofitted,
changes to the engine cooling system may be
necessary, depending on the vehicle type.
If you have a trailer tow hitch retrofitted,
observe the anchorage points on the chassis
frame.
The installation of a trailer tow hitch is only per-
missible if a towing weight is specified in your
vehicle documents. If this is not the case, then
the vehicle is not approved for the towing of a
trailer.214
Towing a trailer
Driving an d parking

For more information, please contact a qualified
specialist workshop.
Please observe the manufacturer's operating
instructions for the trailer coupling if a detach-
able trailer coupling is used.
Couple and uncouple the trailer carefully. If you
do not couple the trailer to the towing vehicle
correctly, the trailer could become detached.
Make sure that the following values are not
exceeded: R
the permissible trailer drawbar noseweight R
the permissible trailer load R
the permissible rear axle load of the towing
vehicle R
the maximum permissible gross vehicle
weight of both the towing vehicle and the
trailer
The applicable permissible values, which must
not be exceeded, can be found: R
in the vehicle documents R
on the type plate for the trailer R
on the vehicle identification plate
If the values differ, the lowest value applies.
When towing a trailer, your vehicle's handling
characteristics will be different in comparison
with when driving without a trailer.
The vehicle/trailer combination: R
is heavier R
is restricted in its acceleration and gradient-
climbing capability R
has an increased braking distance R
is affected more by strong crosswinds R
demands more sensitive steering R
has a larger turning circle
This could impair the handling characteristics.
When towing a trailer, always adjust your speed
to the current road and wea ther conditions. Do
not
exceed the maximum permissible speed for
your vehicle/trailer combination.
Notes on towing a trailer
General notes R
Do not exceed the maximum permissible
speed for vehicle/trailer combinations in the
relevant country. This lowers the risk of an accident. R
Only install an approved trailer coupling on
your vehicle.
Further information on availability and on
installation is available from any authorized
Mercedes-Benz Center. R
The bumpers of your vehicle are not suitable
for installing detachable trailer couplings. R
Do not install hired trailer couplings or other
detachable trailer couplings on the bumpers
of your vehicle. R
If you no longer need the ball coupling,
remove it from the ball coupling recess. This
will reduce the risk of damage to the ball cou-
pling.
When towing a trailer, set the tire pressure on
the rear axle of the towing vehicle for a maxi-
mum load; see the tire pressure table in the fuel
filler flap ( Y
page 367).
Please note that when towing a trailer, the fol-
lowing driving systems have limited availability
or are not available at all: R
PARKTRONIC ( Y
page 191) R
Blind Spot Assist ( Y
page 205)R
Active Lane Keeping Assist ( Y
page 212)
On vehicles without level control, the height of
the ball coupling will alter according to the load
placed on the vehicle. If necessary, use a trailer
with a height-adjustable drawbar.
You will find permissible trailer loads under
"Technical data" ( Y
page 384).
Driving tips Observe the information on ESP ®
trailer stabili-
zation ( Y
page 72) and on pulling away with a
trailer ( Y
page 140).
The maximum permissible speed for vehicle/
trailer combinations depends on the type of
trailer. Before beginning the journey, check the
trailer's documents to see what the maximum
permitted speed is. Observe the maximum per-
missible speed in the relevant country.
For certain Mercedes-Benz vehicles, the maxi-
mum permissible rear axle load is increased
when towing a trailer. See the "Technical data"
section to find out whether this applies to your
vehicle ( Y
page 384). In the event of increased
rear axle load, the vehicle/trailer combination
may not exceed a maximum speed of 60 mph
(100 km/h) for reasons concerning the operat-
ing permit. This also applies in countries inTowing a trailer 215
Driving and parking Z

which the maximum permissible speed for vehi-
cle/trailer combinations is above 60 mph
(100 km/h).
When towing a trailer, your vehicle's handling
characteristics will be different in comparison to
when driving without a trailer and it will con-
sume more fuel.
Shift to a lower gear on long and steep downhill
gradients.
This also applies to: R
activated DISTRONIC PLUS R
activated cruise control
This will use the braking effect of the engine, so
that less braking will be required to maintain the
speed. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly. If you need additional
braking, depress the brake pedal repeatedly
rather than continuously.
Driving tips If the trailer swings from side to side: X
Do not accelerate. X
Do not counter-steer. X
Brake if necessary. R
Maintain a greater distance from the vehicle
in front than when driving without a trailer. R
Avoid braking abruptly. If possible, brake gen-
tly at first to allow the trailer to run on. Then,
increase the braking force rapidly. R
The values given for gradient-climbing capa-
bilities from a standstill refer to sea level.
When driving in mountainous areas, note that
the power output of the engine and, conse-
quently, the vehicle's gradient-climbing capa-
bility, decreases with increasing altitude.
Installing the ball coupling
G WARNING
If the ball coupling is not correctly installed
and secured, it could come loose while driving
and endanger other road users. There is a risk
of an accident and injury.
Install and secure the ball coupling as descri-
bed in the ball coupling manufacturer's instal-
lation instructions. Make sure that the ball coupling is correctly installed and secured
before every journey.
G WARNING
If the ball coupling is not installed and secured
correctly the trailer may come loose. There is
a risk of an accident.
Install and secure the ball coupling as descri-
bed in the ball coupling installation instruc-
tions. Make sure that the ball coupling is
installed and secured correctly before every
journey.
X
Pull protective cap C in the direction of the
arrow, out of the ball coupling recess. X
Stow protective cap C so that it cannot be
thrown around. X
Observe the manufacturer's installation
instructions.
Observe the loading guidelines ( Y
page 290)
and the safety notes regarding stowage
spaces ( Y
page 290).
Coupling up a trailer
! Do not connect the trailer's brake system (if
featured) to the hydraulic brake system of the
towing vehicle, as the latter is equipped with
an anti-lock brake system. Doing so will result
in a loss of function of the brake systems of
both the vehicle and the trailer. X
Apply the vehicle's electric parking brake
manually. X
Start the engine. X
Shift the transmission to position ] .X
Vehicles with AIR BODY CONTROL: select
the Comfort drive program.216
Towing a trailer
Driving and parking

X
Switch off the engine. X
Close the doors and tailgate. X
Couple up the trailer. X
Establish the electrical connection between
the vehicle and the trailer. X
Check that the trailer lighting system is work-
ing. X
Push the combination switch upwards/down-
wards and check whether the corresponding
turn signal on the trailer flashes.
A trailer that is connected is recognized only
when the electrical connection is established
correctly and when the lighting system is work-
ing properly. The function of other systems also
depends on this, for example: R
ESP ®
R
PARKTRONIC R
Active Parking Assist R
Active Blind Spot Assist R
Active Lane Keeping Assist
Vehicles with AIR BODY CONTROL: if you couple
up a trailer, the vehicle always remains at high-
way level. Observe the following note when cou-
pling up a trailer: R
Unless highway level has been set manually,
the vehicle is automatically lowered to high-
way level. If a speed of 5 mph (8 km/h) has
been reached, this may be the case.
These restrictions apply to accessories that are
supplied with power via the trailer socket in your
vehicle, e.g. a rear bicycle rack.
Observe the maximum permissible trailer
dimensions (width and length).
Most U.S. states and all Canadian provinces
require by law: R
Safety chains between the towing vehicle and
the trailer. The chains should be cross-wound
under the trailer drawbar. They must be fas-
tened to the vehicle's trailer coupling, not to
the bumper or the axle.
Leave enough play in the chains to make tight
cornering possible. R
A separate brake system for certain types of
trailer. R
Safety switch for braked trailers. Check the
specific legal requirements applicable to your
state.
If the trailer becomes detached from the tow-
ing vehicle, the safety feature applies the
trailer brakes. Towing a trailer There are several legal requirements for towing
a trailer, e.g. the maximum permissible speed.
Make sure that your car/trailer combination
complies with the local regulations: R
in your place of residence R
at your destination
The police and local authorities can provide reli-
able information.
To accumulate driving experience and accustom
yourself to the new handling characteristics,
practice the following at a location where there
is no traffic: R
Cornering R
Stopping R
Backing up
Check the following before the journey: R
Trailer tow hitch R
Safety switch for braked trailers R
Safety chains R
Electrical connections R
Lighting system R
Wheels and tires R
Load securing
Adjust the exterior mirrors so that you have a
clear view of the rear section of the trailer.
If the trailer is equipped with electronically con-
trolled brakes, pull away carefully in the car/
trailer combination. Brake manually using the
brake controller and check whether the brakes
function correctly.
Regularly check that the load is secure.
When towing a trailer, your vehicle's handling
characteristics will be different in comparison
with when driving without a trailer.
The vehicle/trailer combination: R
is heavier R
is restricted in its acceleration and gradient-
climbing capability R
has an increased braking distance R
is affected more by strong crosswinds R
demands more sensitive steering R
has a larger turning circle
Avoid sudden steering movements.
Avoid braking abruptly. If possible, brake gently
at first to allow the trailer to run on. Then,
increase the braking force rapidly.Towing a trailer 217
Driving and parking Z

When overtaking, pay particular attention to the
extended length of your vehicle/trailer combi-
nation.
Due to the length of the vehicle/trailer combi-
nation, you require additional road space when
overtaking before you can change back to the
original lane.
If the automatic transmission repeatedly shifts
between gears on uphill or downhill gradients,
shift to a lower gear.
Driving in a lower gear and at a reduced speed
decreases the risk of engine damage.
If the coolant temperature increases signifi-
cantly when climate control is switched on,
switch climate control off.
Coolant heat can also be dissipated by opening
the windows and switching the ventilation
blower and the interior temperature to the high-
est level.
Decoupling a trailer
G WARNING
If you uncouple a trailer with the overrun
brake engaged, you could trap your hand
between the vehicle and the trailer drawbar.
There is a risk of injury.
Do not uncouple a trailer if the overrun brake
is engaged.
G WARNING
Vehicles with level control:
The vehicle is lowered as soon as you discon-
nect the trailer cable. This could result in your
limbs or those of other people that are
between the vehicle body and tires or under-
neath the vehicle being trapped. There is a
risk of injury.
Make sure that nobody is in the immediate
vicinity of the wheel housings or under the
vehicle when you disconnect the trailer cable.
! Do not disconnect a trailer with an engaged
overrun brake. Otherwise, your vehicle could
be damaged by the rebounding of the overrun
brake. X
Apply the vehicle's parking brake manually. X
Shift the transmission to position ] . X
Close all doors and the tailgate. X
Switch off the engine. X
Secure the vehicle and trailer against rolling
away. X
Remove the trailer cable. X
Remove the safety chains, if there are any. X
Uncouple the trailer.
Removing the ball coupling X
Observe the manufacturer's installation
instructions. X
Press the protective cap into the ball coupling
recess. X
Make sure that the protective cap is firmly in
place.
Observe the loading guidelines ( Y
page 290)
and the safety notes regarding stowage spaces
( Y
page 290).
Information on cleaning and care of the trailer
tow hitch ( Y
page 329).
Trailer power supply
! Accessories with a maximum power con-
sumption of 180 W can be connected to the
permanent power supply.
You must not charge a trailer battery using the
power supply.
The trailer socket of your vehicle is equipped at
the factory with a permanent power supply.
The permanent power supply is supplied via
trailer socket pin 4.
The trailer's permanent power supply is
switched off in the event of low vehicle supply
voltage and after six hours at the latest.
A qualified specialist workshop can provide
more information about installing the trailer
electrics.
Permissible trailer loads and trailer
drawbar noseweights
Weight specifications
The gross trailer weight is calculated as the
weight of the trailer plus the weight of the load
and the trailer's equipment.218
Towing a trailer
Driving and parking

You will find permissible trailer loads under
"Technical data" ( Y
page 384).
Loading a trailer R
When loading the trailer, make sure that nei-
ther the permissible gross trailer weight nor
the permissible gross vehicle weight are
exceeded. The permissible gross vehicle
weight is indicated on the identification plate
on the B-pillar on the driver's side of the vehi-
cle.
You can find the maximum permissible values
on the type plates of your vehicle and the
trailer. When calculating how much weight
the vehicle and trailer may carry, pay atten-
tion to the respective lowest values. R
The trailer drawbar load on the ball coupling
must be added to the rear axle load to avoid
exceeding the permissible gross axle weight.
The permissible gross vehicle weight is indi-
cated on the identification plate on the B-pil-
lar on the driver's side of the vehicle.
Mercedes-Benz recommends a trailer load
where the trailer drawbar noseweight accounts
for 8% to 15% of the permissible gross trailer
weight.
Additional accessories, passengers and load
reduce the permissible trailer load and nose-
weight that your vehicle can tow.
Checking the vehicle and trailer weight R
Have the towing vehicle, including the driver,
passengers and load, and completely loaded
trailer weighed on a suitable weighing
machine. This will allow you to ensure that the
weights of the towing vehicle and trailer com-
ply with the maximum permissible values. R
Check the gross axle weight rating of the front
and rear axles, the gross weight of the trailer
and trailer drawbar load. Towing a trailer 219
Driving and parking Z

lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
if there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover C briefly to open.X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means. Roadside Assistance button X
To call: press roadside assistance button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Connec‐
ted message appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
Current location of the vehicle R
Vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 312).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing. Features 309
Stowage and features Z

Care
General notes
! When cleaning your car, do not use: R
dry, coarse or hard cloths R
abrasive cleaning agents R
solvents R
cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces and films with hard
objects, e.g. rings or ice scrapers. Otherwise,
you may scratch or damage the surfaces and
films.
! Do not park your vehicle for a long period of
time directly after cleaning, particularly after
cleaning the wheel rim with wheel cleaner.
Wheel cleaner can lead to the increased cor-
rosion of the brake discs and pads. Therefore,
drive for a few minutes after cleaning. By
heating up the brakes, the brake discs and
pads dry. The vehicle can then be parked for a
long period of time.
H Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
G WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations. To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations: R
when towing the vehicle R
in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that: R
the side windows and sliding sunroof are
closed completely R
the blower is switched off R
the windshield wiper switch is in position