tow MERCEDES-BENZ GLC 2018 Owner's Manual

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is possible to shift to a gear and reverse gear only. X
Stop the vehicle. X
Shift the transmission to position ] .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position [ or ^ .
If [ is selected, the transmission only shifts to one gear; if ^ is
selected, the transmission shifts to reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position Z or
G ) if R
the electrical parking brake is being tested
using a dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with Refueling 155
Driving and parking Z

Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position ] and
the SmartKey must be removed from the igni-
tion lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
on uphill or downhill gradients the laden vehi-
cle must also be secured at the rear axle, for
example with a wheel chock or similar object. Switching off the engine
Important safety notes
G WARNING
The automatic transmission switches to neu-
tral position N when you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P . Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission X
Apply the electric parking brake. X
Shift the transmission to position ] .X
With the SmartKey: turn the SmartKey to
position

flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected.
! There is a risk of damage to the vehicle if: R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road R
you drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the loads they are designed
to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
The vehicle is only designed for easily negotiable
off-road terrain and poor road surfaces.
When driving off-road, substances such as sand,
mud and water or water mixed with oil may get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also in
increased wear and tear. The braking charac-
teristics change depending on the material
entering the brakes. Clean the brakes after driv-
ing off-road. If you detect a reduced braking
effect or gri nding
noises, have the brake system
checked in a qualified specialist workshop as
soon as possible. Adapt your driving style to the
different braking characteristics.
Driving off-road increases the likelihood of dam-
age to the vehicle, which, in turn, can lead to
failure of the mechanical assembly or systems.
Adapt your driving style to suit the terrain con-
ditions. Drive carefully. Have damage to the vehicle rectified immediately at a qualified spe-
cialist workshop.
Do not shift into transmission position \\ when
driving off-road. You could lose control of the
vehicle if you attempt to brake the vehicle using
the service brake. If the gradient is too steep for
your vehicle, drive back down in reverse gear.
General notes
H Environmental note
Protection of the environment is of primary
importance. Treat nature with respect.
Observe all prohibiting signs.
Read this section carefully before driving your
vehicle off-road.
Off-road driving is only possible with the Off-
Road Engineering package ( Y
page 181).
The following driving systems are specially
adapted for driving over easily negotiable off-
road terrain: R
Off-road program ( Y
page 181)R
Off-road 4ETS ( Y
page 70)R
Off-road ESP ®
( Y
page 72)R
DSR (Downhill Speed Regulation)
( Y
page 180)
Observe the following notes: R
Stop the vehicle before starting to drive along
an off-road route. If necessary, activate the
off-road program ( Y
page 181).R
To avoid damaging the vehicle, make sure
there is always sufficient ground clearance. R
Check that items of luggage and loads are
stowed safely and are well secured
( Y
page 295). R
Always keep the engine running and in gear
when driving on a downhill gradient. Activate
DSR ( Y
page 180). R
Drive slowly and evenly, if necessary at a
walking pace. R
Ensure that the wheels are in contact with the
ground at all times. R
Drive with extreme care on unfamiliar off-road
routes where visibility is poor. For safety rea-
sons, get out of the vehicle first and survey
the off-road route. R
Check the depth of water before fording rivers
and streams. R
Watch out for obstacles.166
Driving tips
Driving and parking

Drivin g systems
Mercedes-Benz Intelligent Drive Mercedes-Ben z Intelligen t Drive stand s fo r inno -
vative driver assistanc e and safet y systems
whic h enhance comfor t and suppor t th e driver in
critical situations. Wit h these intelligen t coordi-
nated systems Mercedes-Ben z has set a mile-
ston e on th e pat h toward s autonomous driving.
Mercedes-Ben z Intelligen t Drive embraces all
elements of active and passive safet y in on e well
though t out syste m – fo r th e safet y of th e vehi-
cl e occupant s and that of other road users.
Further information on drivin g safet y systems
( Y
page 66).
Cruis e contro l
General notes Cruise contro l maintain s a constant road speed
fo r you. It brake s automatically in order to avoid
exceedin g th e set speed. Change into a lowe r
gear in goo d time on lon g and steep downhill
gradients. Thi s is especially important if th e
vehicle is lade n or towin g a trailer . By doin g so,
you will mak e use of th e braking effect of th e
engine. Thi s relieves th e load on th e brake sys -
te m and prevents th e brake s from overheatin g
and wearin g to o quickly.
Use cruise contro l only if road and traffic con-
dition s mak e it appropriat e to maintain a steady
speed fo r a prolonged period. You can stor e any
road speed abov e 20 mph (30 km/h).
Important safet y notesCruise contro l can neither reduce th e ris k of an
acciden t if you fai l to adapt your drivin g style no r
override th e laws of physics. Cruise contro l can -
no t take into accoun t th e road, traffic and
weather conditions. Cruise contro l is only an
aid. You are responsible fo r maintainin g a saf e
distanc e to th e vehicle in front, fo r vehicle
speed, fo r braking in goo d time and fo r stayin g in
lane. Do no t use cruise control: R
in road and traffic condition s whic h do no t
allow you to maintain a constant speed, e.g. in
heav y traffic or on windin g roadsR
on slipper y road surfaces. Brakin g or accel-
erating could cause th e drive wheels to los e
traction and th e vehicle could then skid R
when there is poo r visibility, e.g. due to fog,
heav y rain or snow
If there is a chang e of drivers, advise th e ne w
driver of th e speed stored.
i The speed indicated in th e speedometer
may diffe r slightly from th e speed stored.
Cruis e contro l lever
C
Activates or increase s speedD
Activates or reduce s speed

X
Accelerate the vehicle to the desired speed. X
Briefly press the cruise control lever up C or
down D .X
Remove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
i Cruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by auto-
matically applying the brakes.
Storing the current speed or calling up
the last stored speed
G WARNING
If you call up the stored speed and it is lower
than the current speed, the vehicle deceler-
ates. If you do not know the stored speed, the
vehicle could decelerate unexpectedly. There
is a risk of an accident.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you
do not know the stored speed, store the
desired speed again. X
Briefly pull the cruise control lever towards
you

To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations: R
when towing the vehicle R
in the car wash
Distance Pilot DISTRONIC can neither reduce
the risk of an accident if you fail to adapt your
driving style nor override the laws of physics.
Distance Pilot DISTRONIC cannot take into
account road, weather or traffic conditions. Dis-
tance Pilot DISTRONIC is only an aid. You are
responsible for maintaining a safe distance to
the vehicle in front, for vehicle speed, for brak-
ing in good time and for staying in lane.
Do not use Distance Pilot DISTRONIC: R
in road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads R
on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid R
in poor visibility, e.g. due to fog, heavy rain or
snow
Distance Pilot DISTRONIC may not detect nar-
row vehicles driving in front, e.g. motorcycles, or
vehicles driving on a different line.
In particular, the detection of obstacles can be
impaired if: R
there is dirt on the sensors or anything else
covering the sensors R
there is snow or heavy rain R
there is interference by other radar sources R
there are strong radar reflections, for exam-
ple in parking garages
If Distance Pilot DISTRONIC no longer detects a
vehicle in front, it may unexpectedly accelerate
to the speed stored.
This speed may: R
be too high if you are driving in a turning lane
or an exit lane R
be so high in the right lane that you pass vehi-
cles driving on the left (in countries where
they drive on the right) R
be so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored. Cruise control lever
C
Activates or increases speed D
Activates or reduces speed

Activating X
Briefl y pull th e cruise control leve r towards
you

Deactivating Distance Pilo t DISTRONI C
There are severa l ways to deactivat e Distanc e
Pilo t DISTRONIC: X
Briefly push cruise contro l lever forwar d C .
or X
Brake, unless th e vehicle is stationary
Whe n you deactivat e Distanc e Pilo t DISTRONIC,
th e Distance Pilot Off messag e will appear
on th e multifunction display fo r approximately
fiv e seconds.
The last speed stored remain s stored until you
switch of f th e engine.
Distanc e Pilo t DISTRONIC is no t deactivated if
you depress th e accelerator pedal.
Distanc e Pilo t DISTRONIC is automatically deac -
tivated if: R
you engage th e electric parking brake or if th e
vehicle is automatically secure d wit h th e elec -
tric parking brake R
ES P ®
intervenes or you deactivat e ES P ®
R
you shift th e transmissio n to position ] , ^
or \\ R
you pull th e cruise contro l lever toward s you
in order to pull away and th e front-passenger
doo r or on e of th e rea r doors is ope nR
th e vehicle slip sR
you activat e Parking Pilo t
If , in these cases, Distanc e Pilo t DISTRONIC is
deactivated, a warnin g tone sounds. The Dis ‐
tance Pilot Off messag e will then be shown
on th e multifunction display fo r approximately
fiv e seconds.
Vehicles wit h th e Off-Road Engineering
package: if you switch on DS R or th e Gradient
off-road program, Distanc e Pilo t DISTRONIC
automatically switches of f without advanc e
warning. In this cas e th e assistanc e display
shows th e DS R symbol

Distance Pilo t DISTRONI C wit h Steering
Pilo tGeneral notes
Distanc e Pilo t DISTRONIC wit h Steerin g Pilo t
aids you in keepin g th e vehicle in th e middle of
th e lan e by means of moderat e steerin g inter-
vention s in a speed range from 0 – 12 5 mph
(0 - 20 0 km/h).
It monitors th e are a in fron t of your vehicle by
means of multifunction camera C , fixed at th e
to p of th e windshield .
In a speed range from 0 - 37 mph (0 - 60 km/ h) ,
Steering Pilot focuses on the vehicle in front,
taking into account lane markings, e.g. when
following vehicles in a traffic jam.
At speeds of more than 37 mph (60 km/h),
Steering Pilot focuses on clear lane markings
(left and right), focusing on the vehicle in front
only if clear lane markings are not present.
If these conditions are not present, Steering
Pilot cannot provide assistance.
Distance Pilot DISTRONIC must be active in
order for the function to be available.
Important safety notes
Distance Pilot DISTRONIC and Steering Pilot can
neither reduce the risk of an accident if you fail
to adapt your driving style nor override the laws
of physics. Distance Pilot DISTRONIC with
Steering Pilot cannot take into account road,
weather or traffic conditions. Distance Pilot
DISTRONIC with Steering Pilot is only an aid.
You are responsible for maintaining a safe dis-
tance to the ve hi
cle in front, for vehicle speed,
for braking in good time and for staying in lane.
Distance Pilot DISTRONIC with Steering Pilot
does not detect road and traffic conditions and
does not detect all road users. If you are follow-
ing a vehicle which is driving towards the edge of
the road, your vehicle could come into contact with the curb or other road boundaries. Be par-
ticularly aware of other road users, e.g. cyclists,
that are directly next to your vehicle.
Obstacles such as traffic markers on a con-
struction site that are on the lane or projecting
out into the lane are not detected.
An inappropriate steering intervention, e.g. after
intentionally driving over a lane marking, can be
corrected at any time if you steer slightly in the
opposite direction.
DISTRONIC PLUS with Steering Pilot cannot
continuously keep your vehicle in lane. In some
cases, steering intervention is not sufficient to
bring the vehicle back to the lane. In such cases,
you must steer the vehicle yourself to ensure
that it does not leave the lane.
The system may be impaired or may not function
if: R
there is poor visibility, e.g. due to insufficient
illumination of the road, or due to snow, rain,
fog or spray R
there is glare, e.g. from oncoming traffic, the
sun or reflection from other vehicles (e.g. if
the road su rface i s wet) R
the windshield is dirty, fogged up, damaged or
covered, for instance by a sticker, in the vicin-
ity of the camera R
there are no or several unclear lane markings
for one lane, e.g. roadworks R
the lane markings are worn away, dark or cov-
ered up, e.g. by dirt or snow R
the distance to the vehicle in front is too short
and thus the lane markings cannot be detec-
ted R
the lane markings change quickly, e.g. lanes
branch off, cross one another or merge R
the road is narrow and winding R
there are highly variable shade conditions on
the roadway
The system is switched to passive and no longer
assists you by performing steering interventions
if: R
you actively change lane R
you switch on the turn signal R
you take your hands off the steering wheel or
do not steer for a prolonged period of time
After you have finished changing lanes, Steering
Pilot is automatically active once more.Driving systems 177
Driving and parking Z

Steering Pilot cannot provide assistance: R
on very sharp corners R
when towing a trailer R
when a loss of tire pressure or a defective tire
has been detected and displayed
Pay attention also to the important safety notes
on Distance Pilot DISTRONIC ( Y
page 171).
The steering interventions are carried out with a
limited steering moment. The system requires
the driver to keep his hands on the steering
wheel and to steer himself.
If you do not steer yourself or if you take your
hands off the steering wheel for a prolonged
period of time, the system will first alert you with
a visual warning. A steering wheel symbol
appears in the multifunction display. If you have
still not started to steer and have not taken hold
of the steering wheel, a warning tone also
sounds to remind you to take control of the
vehicle after five seconds at the latest. Steering
Pilot is then switched to passive. Distance Pilot
DISTRONIC remains active.
Activating Steering Pilot
X
Press button D .
Indicator lamp C lights up. The Steering
Pilot On message appears on the multifunc-
tion display. Steering Pilot is activated. Information in the multifunction display
If Steering Pilot is activated but not ready for a
steering intervention, steering wheel symbol C
appears in gray. If the system provides you with
support by means of steering interventions,
symbol C is shown in green.
Deactivating Steering Pilot X
Press button D .
Indicator lamp C goes out. The Steering
Pilot Off message appears on the multi-
function display. Steering pilot is deactivated.
When Distance Pilot DISTRONIC is deactivated
or not available, Steering Pilot is deactivated
automatically.
HOLD function
General notes The HOLD function can assist the driver in the
following situations: R
when pulling away, especially on steep slopes R
when maneuvering on steep slopes R
when waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.178
Driving systems
Driving and parking