lock MERCEDES-BENZ GLC 2018 Owner's Guide

Problem
Possible causes/consequences and P Solutions
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of the
SmartKey. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function: X
Lock or unlock the vehicle using the mechanical key ( Y
page 85).X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 340).
or X
Jump-start the vehicle ( Y
page 341).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 81) and replace it if necessary
( Y
page 81).
If this does not work: X
Start your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well. SmartKey 83
Opening and closing Z

Door s
Important safet y notes
G WARNING
If children are lef t unsupervised in th e vehicle,
they could: R
ope n th e doors , thus endangerin g other
people or road users. R
get out and disrup t traffic .R
operat e th e vehicle' s equipment.
Additionally, children could set th e vehicle in
motion if, fo r example, they:R
release th e parking brake .R
shiftin g th e automatic transmissio n out of
par k position PR
Start th e engine.
There is a ris k of an acciden t and injury.
Whe n leavin g th e vehicle, always take th e
SmartKey wit h you and loc k th e vehicle. Never
leav e children or animals unattended in th e
vehicle. Always keep th e SmartKey out of
reach of children .
Unlockin g an d opening doors from
th e insideYou can ope n a doo r from insid e th e vehicle
eve n if it has bee n locked. You can only ope n th e
rea r doors from insid e th e vehicle if they are no t
secure d by th e child-proof locks ( Y
page 65). If
th e vehicle has bee n locke d wit h th e SmartKey
or wit h KEYLESS-GO , opening a doo r from th e
insid e will trigger th e anti-thef t alar m system.
Switc h of f th e alar m ( Y
page 77) . X
To unlock an d ope n a front door: pull doo r
handle D .
If th e doo r is locked, locking knob C pop s up.
The doo r is unlocke d and opens .X
To unlock a rear door: pull rea r doo r handle.
The locking knob on th e rea r doo r pop s up and
th e rea r doo r unlocks .X
To ope n a rear door: pull rea r doo r handle
again .
The rea r doo r opens .
Centrally locking an d unlocking th e
vehicle from th e insideYou can centrall y loc k and unloc k th e vehicle
from th e inside. The switches are on th e driver’s
door.
X
To unlock : press butto n C .X
To lock : press butto n D .
Whe n th e front-passenger doo r is closed, th e
vehicle is locked.
Meanwhile, th e fue l filler flap will no t be locke d
or unlocked.
You canno t unloc k th e vehicle centrall y from th e
insid e if th e vehicle has bee n locke d wit h th e
SmartKey or KEYLESS-GO .
If th e vehicle has bee n locke d wit h th e SmartKey
or wit h KEYLESS-GO , opening a doo r from th e
insid e will trigger th e anti-thef t alar m system.
Switc h of f th e alar m ( Y
page 77).
If a locke d doo r is opene d from th e inside, th e
previous unloc k status of th e vehicle will be
take n into consideration if: R
th e vehicle was locke d usin g th e locking but -
to n fo r th e central locking , orR
th e vehicle was locke d automatically84
Doors
Opening and closing

The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside is
unlocked.
Automatic locking feature X
To deactivate: press and hold button C for
approximately five seconds until a tone
sounds. X
To activate: press and hold button D for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing.
You could therefore be locked out if: R
the vehicle is being pushed R
the vehicle is being towed R
the vehicle is being tested on a dynamometer.
You can activate and deactivate the automatic
locking mechanism via the multimedia system
(see the Digital Operator's Manual).
Locking/unlocking the driver's door
with the mechanical key
i If you want to centrally lock the vehicle using
the mechanical key, begin by pressing the
locking button for the interior locking mech-
anism while the driver's door is open. Then
lock the driver's door using the mechanical
key. X
Insert the mechanical key into opening C in
the protective cap. X
Pull and hold the door handle. X
Pull the protective cap on the mechanical key
as straight as possible away from the vehicle
until it releases. X
Release the door handle.
X
To lock: turn the mechanical key clockwise as
far as it will go to position G .X
To unlock: turn the mechanical key counter-
clockwise as far as it will go to position G .
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
( Y
page 77).
Cargo compartment
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumesCargo compartment 85
Opening and closing Z

could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
G WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
( Y
page 382).
You can limit the opening angle of the tailgate
( Y
page 90).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
You should preferably place luggage or loads in
the cargo compartment. Observe the loading
guidelines ( Y
page 290).
Tailgate object detection with revers-
ing feature Vehicles with remote tailgate closing:
The tailgate is equipped with automatic object
detection with reversing function. If a solid
object blocks or restricts the tailgate when auto-
matically opening, this procedure is stopped. If a
solid object blocks or restricts the tailgate when
automatically closing, the tailgate automatically
opens again slightly. Automatic object detection
with reversing function is only an aid. It is not a
substitute for your attentiveness when opening
and closing the tailgate. G WARNING
The reversing feature does not respond: R
to soft, light and thin objects, e.g. fingers R
over the last

Closing X
Pull the tailgate down using recesses C and
push it closed. X
Lock the vehicle if necessary with the 7
button on the SmartKey or with KEYLESS-GO
( Y
page 79).
Opening/closing automatically from
the outside
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
G WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in
the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process. Use one of the following options to stop the
closing process: R
press the T button on the SmartKey. R
pull or press the remote operating switch
on the driver's door. R
press the closing or locking button on the
tailgate. R
pull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
( Y
page 382).
Opening automatically You can open the tailgate automatically with the
SmartKey or the handle in the tailgate. X
Press and hold the T button on the Smart-
Key until the tailgate opens.
or X
If the tailgate is unlocked, pull the handle and
let it go again immediately.
or X
With the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open.Cargo compartment 87
Opening and closing Z

Closing automatically
C
Closing buttonD
Locking button X
Press closing button C in the tailgate.
or X
Pull the tailgate down slightly.
You can release the tailgate as soon as the
tailgate starts to close.
When the driver's door is closed, you can simul-
taneously close the tailgate and lock the vehicle.
To do this, the SmartKey must be in the KEY-
LESS-GO detection range to the rear of the vehi-
cle. X
Press locking button D in the tailgate.
If KEYLESS-GO detects a SmartKey outside
the vehicle, the tailgate closes. The vehicle is
locked.
or X
Vehicles with EASY-PACK tailgate and
KEYLESS-GO or KEYLESS-GO start func-
tion: if the SmartKey is located in the imme-
diate vicinity of the vehicle, press the T
button on the SmartKey.
You can release the button as soon as the
tailgate starts to close.
If KEYLESS-GO detects a SmartKey in the cargo
compartment, the tailgate is unlocked again
after closing.
If KEYLESS-GO detects a second SmartKey out-
side the vehicle, the tailgate remains locked.
If KEYLESS-GO detects a SmartKey in the cargo
compartment before the closing procedure
starts, the tailgate remains open. HANDS-FREE ACCESS
General notes With KEYLESS-GO and HANDS-FREE ACCESS,
you can open or close the tailgate or stop the
procedure without using your hands. This is use-
ful if you have your hands full. To do this, make
a kicking movement under the bumper with your
foot.
Observe the following points: R
Carry your KEYLESS-GO key about your per-
son. The SmartKey must be at the rear of the
vehicle in the detection range of KEYLESS-
GO. R
When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, for example on ice.
R
Always ensure that you only make the kicking
movement within the detection range of sen-
sors C . R
Stand at least 12 in (30 cm) away from the
rear area while doing so. R
Do not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly. R
HANDS-FREE ACCESS does not function dur-
ing engine start. R
Dirt caused by road salt or snow around sen-
sors C may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality. R
If a KEYLESS-GO key is at the rear of the vehi-
cle in the detection range of KEYLESS-GO,
HANDS-FREE ACCESS could be triggered.88
Cargo compartment
Opening and closing

dren, during the closing procedure. There is a
risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the tailgate pull on the remote operating
switch.
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
performing a kicking movement under the rear
bumper.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
( Y
page 382).
Opening and closing
X
To open: pull remote operating switch C for
the tailgate until the tailgate opens. X
To close: turn the SmartKey to position G or
H in the ignition lock.X
Press and hold remote operating switch for
tailgate C until the tailgate is completely
closed.
When the vehicle is stationary, you can close the
tailgate from the driver's seat. When the vehicle
is also unlocked, you can also open the tailgate
from inside. Limiting the opening angle of the tail-
gate
General notes
! Make sure there is sufficient clearance to
open the tailgate fully when setting the open-
ing angle. The tailgate could otherwise be
damaged. Ideally, set the opening angle out-
side.
You can limit the opening angle of the tailgate.
This is possible in the top half of its opening
range, up to approximately 8 in (20 cm) before
the stop.
To open the tailgate fully, pull the handle on the
outside of the tailgate again after it has stopped
automatically. This does not delete the stored
position.
Activating X
To open the tailgate: pull the handle on the
tailgate. X
To stop the opening procedure at the
desired position: press the closing button in
the tailgate or pull the handle on the outside
of the tailgate again. X
To store the position: press and hold the
closing button in the tailgate until you hear a
short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating X
Press and hold the closing button on the tail-
gate until two short tones sound.
Unlocking the tailgate using the
mechanical key
General notes
Use the mechanical key if the tailgate can no
longer be unlocked: R
using the SmartKey R
using HANDS-FREE ACCESS R
using the remote operating switch on the door
control panel90
Cargo compartment
Opening and closing

! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Unlocking X
Remove the cargo compartment cover
( Y
page 296). X
Fold the rear seat backrest forward
( Y
page 293). X
Insert mechanical key D into opening C in
the paneling and push it in. X
Open the tailgate.
When you lock the vehicle, the cargo compart-
ment is also locked again.
Side windows
Important safety notes
G WARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or
pull the switch to close the side window again.
G WARNING
While closing the side windows, body parts in
the closing area could become trapped. There
is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody becomes trapped, release the switch or press
the switch to open the side window again.
G WARNING
If children operate the side windows they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window from traveling
upwards during the automatic closing process,
the side window opens again automatically. Dur-
ing the manual closing process, the side window
only opens again automatically after the corre-
sponding switch is released. The automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying atten-
tion when closing a side window.
G WARNING
The reversing feature does not react: R
to soft, light and thin objects, e.g. small fin-
gers R
while adjusting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the b
button to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located on
the driver's door. There is also a switch on each
door for the corresponding side window. Side windows 91
Opening and closing Z

Vehicles with KEYLESS-GO or KEYLESS-GO
start function: if the SmartKey is in close prox-
imity to the vehicle, the convenience closing
function is available.
When you lock the vehicle, you can simultane-
ously: R
close the side windows R
close the panorama roof with power tilt/slid-
ing panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the roller
sunblinds.
Notes on the automatic reversing feature for: R
the side windows ( Y
page 91)R
the panorama roof with power tilt/sliding
panel ( Y
page 95)
Using the SmartKey X
Press and hold the 7 button until the side
windows and the panorama roof with power
tilt/sliding panel are fully closed. X
Make sure that all the side windows and the
panorama roof with power tilt/sliding panel
are closed. X
Press and hold the 7 button again until the
roller sunblinds of the panorama roof with
power tilt/sliding panel are closed. X
To interrupt convenience closing: release
the 7 button.
Using KEYLESS-GO The driver's door and the door at which the han-
dle is used, must both be closed. The SmartKey
must be outside the vehicle. The gap between
the SmartKey and the corresponding door han-
dle should not be greater than 3 ft (1 m). X
Touch recessed sensor surface C on the
door handle until the side windows and the
panorama roof with power tilt/sliding panel
are fully closed.
Make sure you touch only recessed sensor
surface C . X
Make sure that all the side windows and the
panorama roof with power tilt/sliding panel
are closed. X
Touch recessed sensor surface C on the
door handle again until the roller sunblinds of
the panorama roof with power tilt/sliding
panel close. X
To interrupt convenience closing: release
recessed sensor surface C on the door han-
dle.
Resetting the side windows If a side window can no longer be closed fully,
you must reset it. X
Close all the doors. X
Turn the SmartKey to position G or H in the
ignition lock. X
Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed ( Y
page 91). X
Hold the switch for an additional second.
If the side window opens again slightly: X
Immediately pull the corresponding switch on
the door control panel until the side window is
completely closed ( Y
page 91).X
Hold the switch for an additional second. X
If the respective side window remains closed
after the button is released, then it has been
set correctly. If this is not the case, repeat the
steps above.Side windows 93
Opening and closing Z

Problems with the side windows
G WARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or
even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, release
the switch or push the switch again to reopen the side window.
Problem
Possible causes/consequences and P Solutions
A side window cannot be
closed because it is
blocked by objects, e.g.
leaves in the window
guide. X
Remove the objects. X
Close the side window.
A side window cannot be
closed and you cannot
see the cause. If a side window is obstructed during closing and reopens again
slightly: X
Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens again
slightly: X
Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side windows are closed without the automatic reversing fea-
ture.
Panorama roof with power tilt/sliding
panel
Important safety notes In the following section, the term "sliding sun-
roof" refers to the panorama roof with power
tilt/sliding panel.
G WARNING
While opening and closing the sliding sunroof,
body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro-
cedures. If somebody becomes trapped: R
release the switch immediately, or R
during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop-
ped.
G WARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.94
Panorama roof with power tilt/sliding panel
Opening and closing