warning MERCEDES-BENZ GLC 2019 Owner's Manual

Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving on an unpaved road or off-road,
check the vehicle underside regularly. In par-
ticular, remove trapped plant parts or other
flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected.
GWARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a highcurb or an unpaved road
Ryou drive too fast over an obstacle, e.g. acurb, a speed bump or a pothole in the road
Ra heavy object strikes the underbody orparts of the chassis
In situations like this, the body, the under-body, chassis parts, wheels or tires could bedamaged without the damage being visible.Components damaged in this way can unex-pectedly fail or, in the case of an accident, nolonger withstand the loads they are designedto.
If the underbody paneling is damaged, com-bustible materials such as leaves, grass ortwigs can gather between the underbody andthe underbody paneling. If these materialscome in contact with hot parts of the exhaustsystem, they can catch fire.
In such situations, have the vehicle checkedand repaired immediately at a qualified spe-cialist workshop. If on continuing your jour-ney you notice that driving safety is impaired,pull over and stop the vehicle immediately,paying attention to road and traffic condi-tions. In such cases, consult a qualified spe-cialist workshop.
Declaration of conformity for wireless
vehicle components
USA:"The wireless devices of this vehicle com-ply with Part 15 of the FCC Rules. Operation issubject to the two following two conditions: 1)These devices may not cause harmful interfer-ence, and 2) These devices must accept anyinterference received, including interferencethat may cause undesired operation. Changesor modifications not expressly approved by theparty responsible for compliance could void theuser’s authority to operate the equipment."
Canada:"The wireless devices of this vehiclecomply with Industry Canada license-exemptRSS standard(s). Operation is subject to the fol-lowing two conditions: (1) These devices maynot cause interference, and (2) These devicesmust accept any interference, including inter-ference that may cause undesired operation ofthe device."
30Operating safety
Introduction

Diagnostics connection
The diagnostics connection is only intended forthe connection of diagnostic equipment at aqualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equipmenton the diagnostics connection is used, thestarter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoring infor-mation being reset, for example. This may leadto the vehicle failing to meet the requirements ofthe next emissions test during the main inspec-tion.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-fied specialist workshop. It has the necessaryspecialist knowledge, tools and qualifications tocorrectly carry out the work required on yourvehicle. This is especially the case for work rel-evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at anauthorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when drivingyour vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to contactan authorized Mercedes-Benz Center immedi-ately to have the problem diagnosed and recti-fied. If the problem is not resolved to your sat-isfaction, please discuss the problem again withan authorized Mercedes-Benz Center or, if nec-essary, contact us at one of the followingaddresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
Operating safety31
Int roduction
Z

After a malfunction has been rectified, the infor-mation is deleted from the malfunction memoryor is continually overwritten.
When operating the vehicle, situations are con-ceivable in which this technical data, in connec-tion with other information (if necessary, underconsultation with an authorized expert), couldbe traced to a person.
Examples include:
Raccident reports
Rdamage to the vehicle
Rwitness statements
Further additional functions that have been con-tractually agreed upon with the customer allowcertain vehicle data to be conveyed by the vehi-cle as well. The additional functions include, forexample, vehicle location in case of an emer-gency.
COMAND/mbrace
If the vehicle is equipped with COMAND ormbrace, additional data about the vehicle'soperation, the use of the vehicle in certain sit-uations, and the location of the vehicle may becompiled through COMAND or the mbrace sys-tem.
For additional information, please refer to theCOMAND User Manual or Digital Operator'sManual and/or the mbrace Terms and Condi-tions.
Event data recorders
This vehicle is equipped with an event datarecorder (EDR). This vehicle is equipped with anevent data recorder (EDR). The main purpose ofan EDR is to record, in certain crash or nearcrash-like situations, such as an air bag deploy-ment or hitting a road obstacle, data that willassist in understanding how a vehicle's systemsperformed. The EDR is designed to record datarelated to vehicle dynamics and safety systemsfor a short period of time, typically 30 secondsor less.
The EDR in this vehicle is designed to recordsuch data as:
RHow various systems in your vehicle wereoperating
RWhether or not the driver and passengersafety belts were buckled/fastened
RHow far (if at all) the driver was depressing theaccelerator and/or brake pedal and
RHow fast the vehicle was traveling
These data can help provide a better under-standing of the circumstances in which crashesand injuries occur. NOTE: EDR data are recordedby your vehicle only if a non-trivial crash situa-tion occurs; no data are recorded by the EDRunder normal driving conditions and no personaldata (e.g. name, gender, age and crash location)are recorded. However, other parties, such aslaw enforcement could combine the EDR datawith the type of personally identifying data rou-tinely acquired during a crash investigation.
Access to the vehicle and/or the EDR is neededto read data that is recorded by an EDR, andspecial equipment is required. In addition to thevehicle manufacturer, other parties that havethe special equipment, such as law enforce-ment, can read the information by accessing thevehicle or the EDR.
EDR data may be used in civil and criminal mat-ters as a tool in accident reconstruction, acci-dent claims and vehicle safety. Since the CrashData Retrieval CDR tool that is used to extractdata from the EDR is commercially available,Mercedes-Benz USA, LLC ("MBUSA") expresslydisclaims any and all liability arising from theextraction of this information by unauthorizedMercedes-Benz personnel.
MBUSA will not share EDR data with otherswithout the consent of the vehicle owners or, ifthe vehicle is leased, without the consent of thelessee. Exceptions to this representationinclude responses to subpoenas by law enforce-ment; by federal, state or local government; inconnection with or arising out of litigation involv-ing MBUSA or its subsidiaries and affiliates; or,as required by law.
Warning: The EDR is a component of theRestraint System Module. Tampering with, alter-ing, modifying or removing the EDR componentmay result in a malfunction of the Restraint Sys-tem Module and other systems.
State laws or regulations regarding EDRs thatconflict with federal regulation are pre-empted.This means that in the event of such conflict, thefederal regulation governs. As of February 2013,13 states have enacted laws relating to EDRs.
Data stored in the vehicle33
Introduction
Z

Instrument cluster
FunctionPage
CSpeedometer with segments208
Warning and indicator lamps:

Center console
Center console, upper section
FunctionPage
CClimate control systems119
D/Hazard warning lamps111

Panic alarm
XTo arm:press and hold the3buttonCfor approximately one second.A visual and audible alarm is triggered if thealarm system is armed.
XTo disarm:press the3buttonCagain.
or
XInsert the SmartKey into the ignition lock.
or
XPress the Start/Stop button.
The SmartKey must be in the vehicle.
Occupant safety
Introduction to the restraint system
The restraint system can reduce the risk of vehi-cle occupants coming into contact with parts ofthe vehicle's interior in the event of an accident.The restraint system can also reduce the forcesto which vehicle occupants are subjected duringan accident.
The restraint system comprises:
Rseat belt system
Rair bags
Rchild restraint system
Rchild seat securing systems
The components of the restraint system work inconjunction with each other. They can onlydeploy their protective function if, at all times, allvehicle occupants:
Rhave fastened their seat belts correctly(Ypage 46)
Rhave the seat and head restraint adjustedproperly (Ypage 96)
As the driver, you also have to make sure thatthe steering wheel is adjusted correctly.Observe the information relating to the correctdriver's seat position (Ypage 96).
You also have to make sure that an air bag caninflate properly if deployed (Ypage 48).
An air bag supplements a correctly worn seatbelt. As an additional safety device, the air bagincreases the level of protection for vehicleoccupants in the event of an accident. For exam-ple, if, in the event of an accident, the protectionoffered by the seat belt is sufficient, the air bagsare not deployed. When an accident occurs, onlythe air bags that increase protection in that par-ticular accident situation are deployed. How-ever, seat belts and air bags generally do notprotect against objects penetrating the vehiclefrom the outside.
Information on restraint system operation canbe found under "Triggering of the EmergencyTensioning Devices and air bags" (Ypage 55).
See "Children in the vehicle" for information onchildren traveling with you in the vehicle as wellas on child restraint systems (Ypage 59).
Important safety notes
GWARNING
Modifications to the restraint system may
cause it to no longer work as intended. The
restraint system may then not perform its
intended protective function and may fail in an
accident or trigger unexpectedly, for example.
This poses an increased risk of injury or even
fatal injury.
Never modify parts of the restraint system.
Never tamper with the wiring, the electronic
components or their software.
If it is necessary to modify components of therestraint system to accommodate a person withdisabilities, contact an authorized Mercedes-Benz Center for details. USA only: for furtherinformation contact our Customer AssistanceCenter at 1-800 FOR-MERCEDES(1‑800‑367‑6372).
Mercedes-Benz recommends that you only usedriving aids which have been approved specifi-cally for your vehicle by Mercedes-Benz.
Occupant safety43
Safety
Z

Restraint system warning lamp
The functions of the restraint system arechecked after the ignition is switched on and atregular intervals while the engine is running.Therefore, malfunctions can be detected ingood time.
Theurestraint system warning lamp on theinstrument cluster lights up when the ignition isswitched on. It goes out no later than a few sec-onds after the vehicle is started. The compo-nents of the restraint system are in operationalreadiness.
A malfunction has occurred if theurestraintsystem warning lamp:
Rdoes not light up after the ignition is switchedon
Rdoes not go out after a few seconds with theengine running
Rlights up again while the engine is running
GWARNING
If the restraint system is malfunctioning,
restraint system components may be trig-
gered unintentionally or may not deploy as
intended during an accident. This can affect
for example the Emergency Tensioning
Device or the air bag. This poses an increased
risk of injury or even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible.
PASSENGER AIR BAG indicator lamp
PASSENGER AIR BAG ON indicator lampCandPASSENGER AIR BAG OFF indicator lampDarepart of the Occupant Classification System(OCS).
The indicator lamps display the status of thefront-passenger front air bag.
RPASSENGER AIR BAG ON lights up for 60 sec-onds, subsequently both indicator lamps areoff (PASSENGER AIR BAG ON and OFF): thefront-passenger front air bag is able to deployin the event of an accident.
RPASSENGER AIR BAG OFF lights up: the front-passenger front air bag is deactivated. It willthen not be deployed in the event of an acci-dent.
If the PASSENGER AIR BAG ON indicator lamp isoff, only the PASSENGER AIR BAG OFF indicatorlamp shows the status of the front-passengerfront air bag. The PASSENGER AIR BAG OFFindicator lamp may be lit continuously or be off.
Depending on the person in the front-passengerseat, the front-passenger front air bag musteither be deactivated or enabled; see the fol-lowing points. You must make sure of this bothbefore and during a journey.
RChildren in a child restraint system:whether the front-passenger front air bag isenabled or deactivated depends on the instal-led child restraint system, and the age andsize of the child. Therefore, be sure to observethe notes on the "Occupant ClassificationSystem (OCS)" (Ypage 51) and on "Chil-dren in the vehicle" (Ypage 59). There youwill also find instructions on rearward andforward-facing child restraint systems on thefront-passenger seat.
RAll other persons:depending on the classi-fication of the person in the front-passengerseat, the front-passenger front air bag is ena-bled or deactivated (Ypage 51). Be sure toobserve the notes on "Seatbelts“ (Ypage 44) and "Air bags"(Ypage 48). There you can also find infor-mation on the correct seat position.
Seat belts
Introduction
Seat belts are the most effective means ofrestricting the movement of vehicle occupantsin the event of an accident or the vehicle rollingover. This reduces the risk of vehicle occupantscoming into contact with parts of the vehicleinterior or being ejected from the vehicle. Fur-thermore, the seat belt helps to keep the vehicle
44Occupant safety
Safety

occupant in the best position in relation to theair bag.
The seat belt system comprises:
RSeat belts
REmergency Tensioning Devices for the frontseat belts and the outer seat belts in the rear
RSeat belt force limiters for the front seat beltsand the outer seat belts in the rear
If the seat belt is pulled out of the belt outletquickly or with a jerky movement, the beltretractor locks. The belt strap cannot be extrac-ted any further.
The Emergency Tensioning Device tightens theseat belt in an accident, pulling the belt closeagainst the body. However it does not pull thevehicle occupant back in the direction of thebackrest.
The Emergency Tensioning Device does not cor-rect an incorrect seat position or the routing ofan incorrectly fastened seat belt.
When triggered, a seat belt force limiter helps toreduce the force exerted by the seat belt on thevehicle occupant.
The seat belt force limiters for the front seats aresynchronized with the front air bags, whichabsorb part of the deceleration force. This canreduce the force exerted on the vehicle occu-pants during an accident.
!If the front-passenger seat is not occupied,do not engage the seat belt tongue in thebuckle on the front-passenger seat. Other-wise, in the event of an accident the Emer-gency Tensioning Device and the side impactair bag, in addition to other systems, may betriggered and have to be replaced.
Important safety notes
The use of seat belts and child restraint systemsis required by law in:
Rall 50 states
Rthe U.S. territories
Rthe District of Columbia
Rall Canadian provinces
Even where this is not required by law, all vehicleoccupants should correctly fasten their seatbelts before starting the journey.
GWARNING
If the seat belt is not worn correctly, it cannot
perform its intended protective function. An
incorrectly fastened seat belt can also cause
injuries, for example, in the event of an acci-
dent or when braking or changing direction
abruptly. This poses an increased risk of injury
or even fatal injury.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sit-
ting properly.
The components of the restraint system work inconjunction with each other. They can onlydeploy their protective function if, at all times, allvehicle occupants:
Rhave fastened their seat belts correctly(Ypage 46)
Rhave the seat and head restraint adjustedproperly (Ypage 96)
GWARNING
The seat belt does not offer the intended level
of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
poses an increased risk of injury or even fatal
injury.
Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seat belt is routed
across the center of your shoulder.
GWARNING
Persons less than 5 ft (1.50 m) tall cannot
wear the seat belt correctly without an addi-
tional and suitable restraint system. If the
seat belt is not worn correctly, it cannot per-
form its intended protective function. An
incorrectly fastened seat belt can also cause
injuries, for example, in the event of an acci-
dent or when braking or changing direction
abruptly. This poses an increased risk of injury
or even fatal injury.
For this reason, always secure persons under
5 ft (1.50 m) tall in suitable additional restraint
systems.
Occupant safety45
Safety
Z

If a child younger than twelve years old andunder 5 ft (1.50m)in height is traveling in thevehicle:
Ralways secure the child in a child restraintsystem suitable for this Mercedes-Benz vehi-cle. The child restraint system must be appro-priate to the age, weight and size of the child
Ralways observe the instructions and safetynotes on "Children in the vehicle"(Ypage 59) in addition to the child restraintsystem manufacturer's installation and oper-ating instructions
Ralways observe the instructions and safetynotes on the "Occupant Classification System(OCS)" (Ypage 51)
GWARNING
The seat belts may not perform their intended
protective function if:
Rthey are damaged, modified, extremely
dirty, bleached or dyed
Rthe seat belt buckle is damaged or
extremely dirty
Rthe Emergency Tensioning Devices, belt
anchorages or inertia reels have been modi-
fied.
Seat belts may be damaged in an accident,
although the damage may not be visible, e.g.
due to splinters of glass. Modified or damaged
seat belts may tear or fail, e.g. in an accident.
Modified Emergency Tensioning Devices
could accidentally trigger or fail to deploy
when necessary. This poses an increased risk
of injury or even fatal injury.
Never modify the seat belts, Emergency Ten-
sioning Devices, belt anchorages and inertia
reels. Make sure that the seat belts are
undamaged, not worn out and clean. Follow-
ing an accident, have the seat belts checked
immediately at a qualified specialist work-
shop.
Only use seat belts that have been approved foryour vehicle by Mercedes-Benz.
AMG Performance seat:this seat is designedfor the standard three-point seat belt. If youinstall another multi-point seat belt, e.g. sport orracing seat belts, the restraint system cannotprovide the best level of protection.
GWARNING
If you feed seat belts through the opening in
the seat backrest, the seat backrest may be
damaged or may even break in the event of an
accident. This poses an increased risk of
injury or even fatal injury.
Only use the standard three-point seat belt.
Never modify the seat belt system.
Proper use of the seat belts
Observe the safety notes on the seat belt(Ypage 45).
All vehicle occupants must be wearing the seatbelt correctly before beginning the journey. Alsomake sure that all vehicle occupants are alwayswearing the seat belt correctly while the vehicleis in motion.
When fastening the seat belt, always make surethat:
Rthe seat belt buckle tongue is inserted onlyinto the belt buckle belonging to that seat
Rthe seat belt is pulled tight across your body
Avoid wearing bulky clothing, e.g. a wintercoat.
Rthe seat belt is not twisted
Only then can the forces which occur be dis-tributed over the area of the belt.
Rthe shoulder section of the belt is routedacross the center of your shoulder
The shoulder section of the seat belt shouldnot touch your neck or be routed under yourarm or behind your back. Where possible,adjust the seat belt to the appropriate height.
Rthe lap belt is taut and passes across your lapas low down as possible
The lap belt must always be routed acrossyour hip joints and not across your abdomen.This applies particularly to pregnant women.If necessary, push the lap belt down to yourhip joint and pull it tight using the shouldersection of the belt.
Rthe seat belt is not routed across sharp, poin-ted or fragile objects
If you have such items located on or in yourclothing, e.g. pens, keys or eyeglasses, storethese in a suitable place.
Ronly one person is using a seat belt
Infants and children must never travel sittingon the lap of a vehicle occupant. In the event
46Occupant safety
Safety

The seat belt adjustment will apply a certaintightening force if any slack is detected betweenthe vehicle occupant and the seat belt. Do notgrab hold of the seat belt.
You can switch the seat belt adjustment on andoff using the multimedia system. Information onswitching the seat belt adjustment on and offcan be found in the Digital Operating Instruc-tions.
Belt warning for the driver and front
passenger
Thevseat belt warning lamp in the instru-ment cluster is a reminder that all vehicle occu-pants must wear their seat belts. It may light upcontinuously or flash. In addition, there may bea warning tone.
Regardless of whether the driver's seat belt hasalready been fastened, thevseat belt warn-ing lamp lights up for six seconds each time theengine is started. If the front doors are closedand the driver's or front-passenger seat belt hasnot been fastened, thevseat belt warninglamp lights up again after the six seconds. Assoon as the driver's and front-passenger seatbelts are fastened or a front door is openedagain, thevseat belt warning lamp goes out.
If the driver's seat belt is not fastened after theengine is started, an additional warning tone willsound. The warning tone switches off after sixseconds or once the driver's seat belt is fas-tened.
If the vehicle's speed exceeds 15 mph(25 km/h)once and the driver's and front-passenger seat belts are not fastened, a warningtone sounds. A warning tone also sounds withincreasing intensity for 60 seconds or until thedriver or front passenger have fastened theirseat belts.
If the driver or front passenger unfasten theirseat belts during the journey, the seat belt warn-ing is activated again.
Air bags
Introduction
The installation point of an air bag can be rec-ognized by the AIRBAG marking.
An air bag complements the correctly fastenedseat belt. It is no substitute for the seat belt. The
air bag provides additional protection in appli-cable accident situations.
Not all air bags are deployed in an accident. Thedifferent air bag systems function independ-ently from one another (Ypage 55).
However, no system available today can com-pletely eliminate injuries and fatalities.
It is also not possible to rule out a risk of injurycaused by an air bag due to the high speed atwhich the air bag must be deployed.
Important safety notes
GWARNING
If you do not sit in the correct seat position,
the air bag cannot protect as intended and
could even cause additional injury when
deployed. This poses an increased risk of
injury or even fatal injury.
To avoid hazardous situations, always make
sure that all of the vehicle's occupants:
Rhave fastened their seat belts correctly,
including pregnant women
Rare sitting correctly and maintain the great-
est possible distance to the air bags
Rfollow the following instructions
Always make sure that there are no objects
between the air bag and the vehicle's occu-
pants.
RAdjust the seats properly before beginningyour journey. Always make sure that the seatis in an almost upright position. The center ofthe head restraint must support the head atabout eye level.
RMove the driver's and front-passenger seatsas far back as possible. The driver's seat posi-tion must allow the vehicle to be driven safely.
ROnly hold the steering wheel on the outside.This allows the air bag to be fully deployed.
RAlways lean against the backrest while driv-ing. Do not lean forward or lean against thedoor or side window. You may otherwise be inthe deployment area of the air bags.
RAlways keep your feet in the footwell in frontof the seat. Do not put your feet on the dash-
48Occupant safety
Safety