service MERCEDES-BENZ GLC 2019 Owners Manual

Index.......................................................4
Digital Operator's Manual..................26
Introduction ...........................................26
Operation ............................................... 26
Introduction.........................................27
Protecting the environment ...................27
Genuine Mercedes-Benz parts ...............27
Operator's Manual ................................. 28
Service and vehicle operation ................28
Operating safety .................................... 30
QR code for rescue card ........................ 32
Data stored in the vehicle ......................32
Information on copyright ....................... 34
At a glance...........................................35
Cockpit .................................................. 35
Instrument cluster .................................36
Multifunction steering wheel ................. 37
Center console ...................................... 38
Overhead control panel .........................41
Door control panel ................................. 42
Safety...................................................43
Panic alarm ............................................ 43
Occupant safety .................................... 43
Children in the vehicle ........................... 59
Pets in the vehicle ................................. 64
Driving safety systems ........................... 65
Protection against theft .........................75
Opening and closing...........................77
SmartKey ............................................... 77
Doors ..................................................... 83
Cargo compartment ...............................84
Side windows ......................................... 89
Sliding sunroof ....................................... 93
Seats, steering wheel and mirrors....96
Correct driver's seat position ................ 96
Seats ..................................................... 96
Steering wheel ..................................... 102
Mirrors ................................................. 104
Memory function ................................. 107
Lights and windshield wipers..........109
Exterior lighting ................................... 109
Interior lighting .................................... 113
Replacing bulbs ................................... 113
Windshield wipers ................................ 115
Climate control.................................119
Overview of climate control systems ... 119
Operating the climate control sys-
tems .................................................... 122
Air vents .............................................. 128
Driving and parking..........................130
Notes on breaking-in a new vehicle ..... 130
Driving ................................................. 130
DYNAMIC SELECT switch .................... 139
Automatic transmission ....................... 141
Refueling ............................................. 150
Parking ................................................ 152
Driving tips .......................................... 155
Driving systems ................................... 160
Towing a trailer .................................... 202
On-board computer and displays....208
Important safety notes ........................ 208
Displays and operation ........................ 208
Menus and submenus ......................... 212
Display messages ................................ 227
Warning and indicator lamps in the
instrument cluster ............................... 256
Multimedia system...........................268
General notes ...................................... 268
Important safety notes ........................ 268
Function restrictions ............................ 268
Operating system ................................ 269
Stowage and features......................278
Stowage areas ..................................... 278
Features .............................................. 289
2Contents

Maintenance and care......................299
Engine compartment ........................... 299
ASSYST PLUS ...................................... 303
Care ..................................................... 305
Breakdown assistance.....................313
Where will I find...? .............................. 313
Flat tire ................................................ 315
Battery (vehicle) .................................. 319
Jump-starting ....................................... 322
Towing and tow-starting ...................... 324
Fuses ...................................................327
Wheels and tires...............................330
Important safety notes ........................ 330
Operation ............................................ 330
Winter operation .................................. 332
Tire pressure ....................................... 333
Loading the vehicle .............................. 340
All about wheels and tires ................... 343
Changing a wheel ................................ 350
Wheel/tire combination ......................354
Technical data...................................356
Information regarding technical data ... 356
Vehicle electronics .............................. 356
Identification plates .............................357
Service products and filling capaci-
ties ...................................................... 358
Vehicle data ......................................... 363
Trailer tow hitch ................................... 364
Contents3

Switching on/off........................... 112
Additional speedometer................... 223
Additives (engine oil)........................ 361
Address book
see also Digital Operator's Man-
ual .................................................. 268
Adjusting the volume
Multimedia system ........................ 269
After-sales service center
see ASSYST PLUS
Air bags
Deployment ..................................... 55
Display message ............................ 237
Front air bag (driver, front
passenger) ....................................... 49
Important safety notes .................... 48
Introduction ..................................... 48
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 44
Side impact air bag.......................... 50
Window curtain air bag.................... 50
AIR BODY CONTROL
Display message ............................ 244
Function/notes............................. 172
Lowering the rear of the vehicle .... 174
Raising the rear of the vehicle ....... 174
Setting the normal vehicle level ..... 173
Setting the raised vehicle level ...... 173
Air suspension
see AIR BODY CONTROL
Air vents
Important safety notes .................. 128
Rear ............................................... 129
Setting ........................................... 128
Setting the center air vents ........... 129
Setting the side air vents ............... 129
Air-conditioning system
see Climate control
Airbag
Warning lamp ................................. 262
Alarm
ATA (Anti-Theft Alarm system) ......... 75
Switching off (ATA) .......................... 75
Switching the function on/off
(ATA) ................................................ 75
Alarm system
see ATA (Anti-Theft Alarm system)
All-wheel drive
see 4MATIC (permanent four-
wheel drive)
AMG
Performance Seat .......................... 100
Switchable performance exhaust
system ........................................... 137
AMG menu (on-board computer)..... 223
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
AppCode
see QR code
Armrest
Stowage compartment .................. 279
Ashtray............................................... 291
Assistance display (on-board com-
puter).................................................. 219
Assistance menu (on-board com-
puter).................................................. 220
ASSYST PLUS
Displaying a service message ........ 304
Driving abroad ............................... 305
Hiding a service message .............. 304
Resetting the service interval dis-
play ................................................ 304
Service message ............................ 303
Special service requirements ......... 304
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 75
Function ........................................... 75
Switching off the alarm .................... 75
ATTENTION ASSIST
Activating/deactivating ................. 221
Display message ............................ 244
Displaying level .............................. 192
Function/notes............................. 191
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 239
see Lights
Index5

Filling capacity ............................... 362
Important safety notes .................. 361
Temperature display in the instru-
ment cluster .................................. 209
Warning lamp .................................263
Cooling
see Climate control
Copyright............................................. 34
Cornering light function
Display message ............................ 239
Function/notes .............................111
Crosswind Assist................................. 71
Cruise control
Cruise control lever ....................... 160
Deactivating ................................... 161
Display message ............................ 249
Driving system ............................... 160
Function/notes .............................160
General notes ................................ 160
Important safety notes .................. 160
Setting a speed .............................. 161
Storing and maintaining current
speed ............................................. 161
Storing the current speed or call-
ing up the last stored speed .......... 161
Cup holder
Center console .............................. 289
Important safety notes .................. 289
Rear compartment ......................... 289
Customer Assistance Center
(CAC)..................................................... 31
Customer Relations Department....... 31
D
Data
see Technical data
Data carrier
Selecting ........................................ 217
Daytime running lamps
Display message ............................ 239
Function/notes .............................109
Switching on/off (on-board com-
puter) ............................................. 222
Diagnostics connection......................31
Digital Operator's Manual
Help .................................................26
Introduction .....................................26
Digital speedometer.........................213
DIRECT SELECT lever
Automatic transmission ................. 141
Display
see Display messages
see Warning and indicator lamps
Display messages
ASSYST PLUS ................................ 303
Calling up (on-board computer) ..... 227
Driving systems .............................244
Engine ............................................ 240
General notes ................................ 227
Hiding (on-board computer) ........... 227
Introduction ................................... 227
Lights ............................................. 239
Safety systems .............................. 228
SmartKey ....................................... 255
Tires ............................................... 250
Vehicle ...........................................252
Distance recorder.............................212
Distance warning (warning lamp).... 265
Distance warning function
Function/notes ................................ 67
Distance warning system
see Active Brake Assist
Doors
Automatic locking (switch) ...............84
Central locking/unlocking
(SmartKey) .......................................77
Control panel ...................................42
Display message ............................ 254
Emergency locking ........................... 84
Emergency unlocking ....................... 84
Important safety notes.................... 83
Opening (from inside) ...................... 83
Drinking and driving......................... 156
Drive program
Automatic transmission ................. 145
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 224
Drive programs
Display (DIRECT SELECT lever) ...... 142
DYNAMIC SELECT switch .............. 139
Driver's door
see Doors
Driving abroad
Mercedes-Benz Service ................. 305
Index9

Automatic engine switch-off .......... 136
Deactivating/activating ................. 137
General information ....................... 136
Important safety notes.................. 135
Introduction ................................... 135
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP®(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic Trac-
tion System)
Emergency
Automatic measures after an acci-
dent ................................................. 58
Emergency braking
see BAS (Brake Assist System)
Emergency release
Driver's door.................................... 84
Vehicle ............................................. 84
Emergency Tensioning Devices
Activation ......................................... 55
Emergency unlocking
Tailgate ............................................ 89
Emissions control
Service and warranty information .... 28
Engine
Check Engine warning lamp ........... 262
Display message ............................ 240
ECO start/stop function ................ 135
Engine number ............................... 358
Irregular running ............................ 138
Jump-starting ................................. 322
Starting (important safety notes)... 133
Starting problems .......................... 138
Starting the engine with the
SmartKey ....................................... 133
Starting via smartphone ................ 134
Starting with the Start/Stop but-
ton ................................................. 133
Switching off .................................. 153
Tow-starting (vehicle) ..................... 327
Engine electronics
Problem (malfunction) ................... 138
Engine oil
Adding ........................................... 301
Additives ........................................ 361
Checking the oil level ..................... 300
Checking the oil level using the
dipstick .......................................... 301
Checking the oil level using the
on-board computer........................ 301
Display message ............................ 242
Filling capacity ............................... 361
General notes ................................ 360
Notes about oil grades ................... 360
Notes on oil level/consumption .... 300
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 223
Engine oil additives
see Additives (engine oil)
Entering an address
see also Digital Operator's Man-
ual .................................................. 268
ESC (Electronic Stability Control)
see ESP®(Electronic Stability Program)
ESP®(Electronic Stability Pro-
gram)
AMG menu (on-board computer) ... 224
Characteristics ................................. 69
Crosswind Assist ............................. 71
Deactivating/activating (button
in Mercedes-AMG vehicles) ............. 70
Deactivating/activating (notes,
except Mercedes-AMG vehicles) ...... 69
Display message ............................ 228
Function/notes................................ 68
General notes .................................. 68
Important safety information ........... 68
Trailer stabilization ........................... 71
Warning lamp ................................. 259
ETS/4ETS (Electronic Traction Sys-
tem)...................................................... 68
Exhaust
see Exhaust pipe
Exhaust check................................... 156
Exhaust pipe
Cleaning ......................................... 309
Exterior lighting
Cleaning ......................................... 308
Setting options .............................. 109
see Lights
Exterior mirrors
Adjusting ....................................... 104
Index11

Occupant safety
Air bags ...........................................48
Automatic measures after an acci-
dent ................................................. 58
Belt warning .....................................48
Children in the vehicle .....................59
Important safety notes .................... 43
Introduction to the restraint sys-
tem .................................................. 43
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 44
Pets in the vehicle ........................... 64
PRE-SAFE®(anticipatory occu-
pant protection) ............................... 57
PRE-SAFE®PLUS (anticipatory
occupant protection PLUS) .............. 58
Restraint system warning lamp ........ 44
Seat belt .......................................... 44
OCS
Conditions ....................................... 51
Faults ............................................... 54
Operation .........................................51
System self-test ............................... 53
Odometer........................................... 212
Oil
see Engine oil
On-board computer
Active Distance Assist
DISTRONIC .................................... 166
AMG menu ..................................... 223
Assistance graphic menu ............... 219
Assistance menu ........................... 220
Display messages .......................... 227
Displaying a service message ........ 304
Displays and operation .................. 208
Factory settings ............................. 223
G-Meter ......................................... 224
Head-up display ............................. 211
Important safety notes .................. 208
Instrument cluster menu ............... 222
Lights menu ................................... 222
Media menu ................................... 216
Menu overview .............................. 212
Message memory .......................... 227
Navigation menu ............................ 214
RACETIMER ................................... 225
Radio menu ................................... 216
Service menu ................................. 219
Settings menu ............................... 219
Standard display ............................ 212
Telephone menu ............................ 218
Trip menu ...................................... 212
Video DVD operation ..................... 217
Operating safety
Declaration of conformity ................ 30
Important safety notes .................... 30
Operating system
see On-board computer
Operation
Digital Operator's Manual ................ 26
Operator's Manual
Overview .......................................... 28
Vehicle equipment ........................... 28
Outside temperature display........... 209
Overhead control panel...................... 41
Override feature
Rear side windows........................... 64
P
Paddle shifters
see Steering wheel paddle shifters
Paint code number............................ 357
Paintwork (cleaning instructions)... 307
Panic alarm.......................................... 43
Parcel net........................................... 285
Parking
Important safety notes .................. 152
Parking brake ................................ 154
Parking position for the exterior
mirror on the front-passenger
side ................................................ 106
Rear view camera .......................... 182
Switching off the engine ................ 153
see Parking Assist PARKTRONIC
Parking aid
see 360° camera
see Active Parking Assist
see Exterior mirrors
see Parking Assist PARKTRONIC
see Rear view camera
Parking Assist PARKTRONIC
Deactivating/activating ................. 181
16Index

Search & Send
see also Digital Operator's Man-
ual .................................................. 268
Seat
Correct driver's seat position ........... 96
Seat belts
Adjusting the driver's and front-
passenger seat belt .........................47
Adjusting the height ......................... 47
center rear-compartment seat......... 47
Cleaning ......................................... 311
Correct usage .................................. 46
Fastening ......................................... 47
Important safety guidelines ............. 45
Introduction ..................................... 44
Releasing ......................................... 47
Warning lamp ................................. 257
Warning lamp (function) ................... 48
Seats
Adjusting (AMG Performance
Seat) .............................................. 100
Adjusting (electrically) ..................... 98
Adjusting the 4-way lumbar sup-
port ................................................ 100
Adjusting the head restraint ............ 98
Calling up a stored setting (mem-
ory function) .................................. 107
Cleaning the cover ......................... 311
Folding the backrest (rear com-
partment) forwards/back .............. 281
Important safety notes .................... 96
Seat heating .................................. 100
Seat heating problem .................... 101
Seat ventilation .............................. 101
Seat ventilation problem ................ 101
Storing settings (memory func-
tion) ............................................... 107
Securing a load
see Securing cargo
Securing cargo.................................. 283
Selecting a gear
see Automatic transmission
Selector lever
Cleaning ......................................... 311
see Automatic transmission
Sensors (cleaning instructions)....... 309
Service menu (on-board com-
puter).................................................. 219
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 361
Coolant (engine) ............................ 361
Engine oil ....................................... 360
Fuel ................................................ 358
Important safety notes .................. 358
Refrigerant (air-conditioning sys-
tem) ............................................... 362
Washer fluid ................................... 362
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 268
Setting the language
see also Digital Operator's Man-
ual .................................................. 268
Setting the time
see also Digital Operator's Man-
ual .................................................. 268
Settings
Factory (on-board computer) ......... 223
On-board computer ....................... 219
SETUP (on-board computer,
Mercedes-AMG vehicles).................. 224
Side impact air bag............................. 50
Side marker lamp (display mes-
sage)................................................... 239
Side running board
Cleaning ......................................... 309
Side windows
Cleaning ......................................... 308
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Important safety information ........... 89
Opening/closing .............................. 90
Problem (malfunction) ..................... 92
Resetting ......................................... 92
Reversing feature ............................. 90
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 268
Ski and snowboard bag.................... 280
Sliding sunroof
Important safety notes .................... 93
Opening/closing .............................. 93
Problem (malfunction) ..................... 94
Resetting ......................................... 94
Index19

TIREFIT kit
Important safety notes .................. 316
Storage location ............................ 314
Tire pressure not reached .............. 318
Tire pressure reached.................... 318
Using ............................................. 317
Tires
Aspect ratio (definition) ................. 349
Average weight of the vehicle
occupants (definition) .................... 348
Bar (definition) ............................... 348
Changing a wheel.......................... 350
Characteristics .............................. 348
Checking ........................................ 330
Curb weight (definition) ................. 349
Definition of terms ......................... 348
Direction of rotation ...................... 350
Display message ............................ 250
Distribution of the vehicle occu-
pants (definition) ............................ 350
DOT (Department of Transporta-
tion) (definition) ............................. 348
DOT, Tire Identification Number
(TIN) ............................................... 347
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 348
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 349
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 349
Important safety notes .................. 330
Increased vehicle weight due to
optional equipment (definition) ...... 348
Information on driving .................... 330
Kilopascal (kPa) (definition) ........... 349
Labeling (overview) ........................ 345
Load bearing index (definition) ...... 350
Load index ..................................... 347
Load index (definition) ................... 349
Maximum load on a tire (defini-
tion) ............................................... 349
Maximum loaded vehicle weight
(definition) ..................................... 349
Maximum permissible tire pres-
sure (definition) ............................. 349
Maximum tire load ......................... 347
Maximum tire load (definition) ....... 349
MOExtended tires.......................... 332
Optional equipment weight (defi-
nition) ............................................ 350
PSI (pounds per square inch) (def-
inition) ........................................... 349
Replacing ....................................... 350
Service life ..................................... 331
Sidewall (definition) ....................... 349
Snow chains .................................. 332
Speed rating (definition) ................ 349
Storing ........................................... 351
Structure and characteristics
(definition) ..................................... 348
Summer tires in winter .................. 332
Temperature .................................. 344
TIN (Tire Identification Number)
(definition) ..................................... 350
Tire bead (definition) ...................... 349
Tire pressure (definition) ................ 349
Tire pressures (recommended) ...... 348
Tire size (data) ............................... 354
Tire size designation, load-bearing
capacity, speed rating .................... 345
Tire tread ....................................... 331
Tire tread (definition) ..................... 349
Total load limit (definition) ............. 350
Traction ......................................... 344
Traction (definition) ....................... 350
Tread wear ..................................... 344
Uniform Tire Quality Grading
Standards ...................................... 343
Uniform Tire Quality Grading
Standards (definition) .................... 348
Wear indicator (definition) ............. 350
Wheel and tire combination ........... 354
Wheel rim (definition) .................... 348
see Flat tire
Top Tether............................................ 61
Touchpad
Changing the station/music
track .............................................. 271
Character suggestions ................... 270
Deleting characters ....................... 270
Entering a space ............................ 270
Entering characters ....................... 270
Gesture control .............................. 270
Handwriting recognition ................ 270
Operating the touchpad ................. 270
Overview ........................................ 270
22Index

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to

systems, e.g. the brake system. Use only genu-ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories thathave been specifically approved for your vehi-cle.
Genuine Mercedes-Benz parts are subject tostrict quality control. Every part has been spe-cifically developed, manufactured or selectedfor and adapted to Mercedes-Benz vehicles.Therefore, only genuine Mercedes-Benz partsshould be used.
More than 300,000 different genuineMercedes-Benz parts are available forMercedes-Benz models.
All authorized Mercedes-Benz Centers maintaina supply of genuine Mercedes-Benz parts fornecessary service and repair work. In addition,strategically located parts delivery centers pro-vide quick and reliable parts service.
Always specify the vehicle identification number(VIN) when ordering genuine Mercedes-Benzparts (Ypage 357).
Operator's Manual
Vehicle equipment
iThis Operator's Manual describes all modelsand all standard and optional equipment ofyour vehicle available at the time of publica-tion of the Operator's Manual. Country-spe-cific differences are possible. Bear in mindthat your vehicle may not feature all functionsdescribed here. This also applies to safety-relevant systems and functions. The equip-ment in your vehicle may therefore differ fromthat shown in the descriptions and illustra-tions.
The original purchase agreement lists all sys-tems installed in your vehicle.
Should you have any questions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-let are important documents and should be keptin the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies inaccordance with the warranty terms and condi-tions in the Service and Warranty Informationbooklet.
Your authorized Mercedes-Benz Center willreplace and repair all factory-installed parts inaccordance with the following warranty termsand conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-setts, New York, Pennsylvania, Rhode Islandand Vermont Emission Control System War-ranty
RState warranty enforcement laws (lemonlaws)
Replacement parts and accessories are coveredby the Mercedes-Benz Parts and Accessorieswarranties. These are available at any author-ized Mercedes-Benz Center.
iShould you lose your Service and WarrantyInformation booklet, have an authorizedMercedes-Benz Center arrange for a replace-ment. The new Service and Warranty Infor-mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to areplacement of your vehicle or a refund of thepurchase price or lease price, if after a reason-able number of repair attempts Mercedes-BenzUSA, LLC and/or its authorized repair or servicefacilities fail to fix one or more substantialdefects or malfunctions in the vehicle that arecovered by its express warranty.
During the period of 18 months from originaldelivery of the vehicle or the accumulation of18,000 miles (approximately 29,000 km) on theodometer of the vehicle, whichever occurs first,a reasonable number of repair attempts is pre-sumed for a retail buyer or lessee if one or moreof the following occurs:
(1) the substantial defect or malfunction canresult in death or serious injuries for the
28Service and vehicle operation
Introduction