tailgate MERCEDES-BENZ GLC COUPE 2016 Owner's Manual

X
Pull switch :briefly.
After a short time, the ball coupling swivels
out from under the rear bumper. It can take up to seven seconds before the ball coupling
visibly swivels out.
X Remove the protective cap from the ball cou-
pling and store it in a safe place.
Until the ball coupling vertically engages in a
securely locked position:
R indicator lamp ;flashes
R the Trailer coupling extending… Trailer coupling extending… mes-
sage appears on the multifunction display
If the ball coupling encounters an obstacle in the
swivel range, the ball coupling swivels back into
the out-of-use position.
Swivelling in using the switch on the
driver's door X
Make sure that the vehicle is stationary and
the trailer cables are disconnected.
X Place the protective cap on the ball coupling.
X Shift the transmission to position P.
X Switch the ignition on.
X Pull switch :briefly.
After a short time, the ball coupling swivels in under the rear bumper. It can take up to sevenseconds before the ball coupling visibly swiv-
els in.
Until the ball coupling engages in a securely
locked position under the bumper:
R indicator lamp ;flashes
R the Trailer coupling extending… Trailer coupling extending… mes-
sage appears on the multifunction display The ball coupling swivels back into the out-of-
use position when:
R you drive off before the Trailer
Trailer coupling coupling
extending…
extending… display message has disap-
peared from the multifunction display
R the ball coupling encounters an obstacle in
the swivel range
Swivelling in using the switch on the
tailgate X
Make sure that the vehicle is stationary and
the trailer cables are disconnected.
X Place the protective cap on the ball coupling.
X Open the tailgate.
X Pull switch :briefly.
After a short time, the ball coupling swivels in under the rear bumper. It can take up to sevenseconds before the ball coupling visibly swiv-
els in.
Until the ball coupling engages in a securely
locked position under the bumper:
R indicator lamp ;flashes
R the Trailer coupling extending…
Trailer coupling extending… mes-
sage appears on the multifunction display
The ball coupling swivels back into the out-of-
use position when:
R you drive off before the Trailer Trailercoupling
coupling
extending…
extending… display message has disap-
peared from the multifunction display
R the ball coupling encounters an obstacle in
the swivel range
Further information on:
R display messages when a trailer is being
towed (Y page 275)
R problems when swivelling the ball coupling
(Y page 224) Towing a trailer
221Driving and parking Z

Problems with trailer towing
Problem
Possible causes/consequences and
M
MSolutions The ball coupling has
been swivelled in but
does not reach the
securely locked position. R
The indicator lamp in the switch flashes.
R The Trailer coupling Check lock Trailer coupling Check lock message appears on the
multifunction display.
X Initiate a new swivelling procedure.
If the ball coupling does not reach the securely locked position as a
result: X Start the engine.
or
X Pull and hold the switch during the whole swivelling procedure.
If the unlocked ball coupling does not reach the securely locked posi- tion even after several attempts:
X Make sure that there is sufficient ground clearance before continu-
ing the journey.
X Consult a qualified specialist workshop.
As long as the message Trailer Trailercoupling
coupling Check
Checklock
lockis shown on
the multifunction display, no trailer should be attached. Unlocking using the
switch on the tailgate:
The ball coupling does
not swivel out even
though:
R the vehicle is station-
ary
R no trailer cable is con-
nected
R the switch was briefly
pulled The on-board voltage is too low.
X Start the engine.
If the ball coupling still does not unlock:
X Consult a qualified specialist workshop. 224
Towing a trailerDriving and parking

Problem
Possible causes/consequences and
M
MSolutions Unlocking using the
switch on the driver's
door:
The ball coupling does
not swivel out even
though:
R the vehicle is station-
ary
R no trailer cable is con-
nected The on-board voltage is too low.
X Engage parking position P.
X Switch on the power supply.
or X Start the engine.
If the ball coupling still does not unlock: X Consult a qualified specialist workshop. The ball coupling does
not swivel out or in. The
indicator lamp in the
switch is flashing perma-
nently. The Trailer Trailer
coupling Check lock
coupling Check lock
message appears on the
multifunction display. There is a malfunction in the release electronics.
X When the ball coupling is swivelled in: pull and hold the switch
on the tailgate until the ball coupling vertically engages in a securely locked position and then engages again under the bumper.
X When the ball coupling is swivelled out: pull and hold the switch
on the tailgate until the ball coupling engages under the bumper.
If the ball coupling still does not unlock: X Consult a qualified specialist workshop. Bicycle rack
General notes
Trailer tow hitch (example with additional
guide pin)
Depending on the bicycle rack's design, you can transport up to four bicycles on it:
R When attached by clamping onto the ball cou-
pling :, the maximum payload is 75 kg. You
can transport up to three bicycles.
R When attached to the ball coupling :and
also the guide pin ;, the maximum payload is
100 kg. You can transport up to four bicycles.
The payload is calculated from the weight of the
bicycle rack and the load of the bicycle rack. To transport bicycles with a total weight
between 75 kg and 100 kg, use only bicycle
racks with additional support on the guide
pin
;. Important safety notes
G
WARNING
The bicycle rack can detach from the vehicle if
you
R exceed the permissible payload of the
trailer tow hitch
R use the bicycle rack incorrectly
R attach the bicycle rack to the ball coupling
beneath the ball head
There is a risk of an accident.
For your safety and that of other road users,
observe the following:
R Always observe the permissible payload of
the trailer tow hitch.
R Use the bicycle rack only to transport bicy-
cles. Bicycle rack
225Driving and parking
Z

Display messages
Possible causes/consequences and
M
MSolutions Without changing
Without changing
gear, consult work‐ gear, consult work‐
shop shop You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position
Dis selected:
X Drive to a qualified specialist workshop without shifting the trans-
mission from position D.
If transmission position R,Nor Pis selected:
X Secure the vehicle against rolling away (Y page 167).
X Consult a qualified specialist workshop. Reversing Reversing
not
not poss.
poss.
Consult workshop
Consult workshop You cannot shift to transmission position
Rdue to a malfunction.
The transmission positions P,Nor Dcontinue to be available.
A warning tone also sounds.
X Consult a qualified specialist workshop. Transmission Mal‐
Transmission Mal‐
function Stop function Stop A malfunction has occurred in the mechanical transmission compo-
nents.
A warning tone also sounds. The transmission shifts automatically to position N.
X Stop the vehicle, paying attention to road and traffic conditions.
X Shift the transmission to position P.
X Secure the vehicle against rolling (Y page 167).
X Consult a qualified specialist workshop. Stop vehicle Leave Stop vehicle Leave
engine engine
running
running Wait
Wait
Transmission cool‐
Transmission cool‐
ing ing The transmission has overheated. Pulling away can be temporarily
impaired or not possible.
X Stop the vehicle immediately, paying attention to road and traffic
conditions. Do not continue driving.
X Leave the engine running.
X Wait until the display message disappears before pulling away. A The tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle inte- rior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. 276
Display
messagesOn-board computer and displays

Stowage areas
Loading guidelines
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey. G
WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
The handling characteristics of a laden vehicle
are dependent on the distribution of the load
within the vehicle. For this reason, you should
note the following when transporting a load:
R never exceed the maximum gross vehicle
weight or the permissible axle loads for the
vehicle (including occupants).
R the luggage compartment is the preferred
place to store objects.
R position heavy loads as far forward as possi-
ble and as low down in the load compartment as possible. R
the load must not protrude above the upper
edge of the seat backrests.
R always place the load behind unoccupied
seats if possible.
R hook in the safety net when loading.
R secure the load with sufficiently strong and
wear-resistant lashing material. pad sharp
edges for protection.
i Lashing material is available at any qualified
specialist workshop. Stowage compartments
Important safety notes G
WARNING
If you transport objects in the vehicle interior and these are not adequately secured, they
could slip or be flung around and thereby
strike vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone brackets may not always be able to
hold the objects placed in them in the event of an accident. There is a risk of injury, particu-
larly in the event of sharp braking or sudden
changes of direction.
R Always stow objects in such a way that they
cannot be tossed about in these or similar
situations.
R Always make sure that objects do not proj-
ect from stowage spaces, luggage nets or
stowage nets.
R Ensure that closable stowage spaces are
shut before beginning your journey.
R Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or outsize objects
in the load compartment.
Read the loading guidelines (Y page 305). Stowage areas
305Stowing and features Z

Both outer seat backrests in the rear compart-
ment are electrically unlocked with the release
handles either in the luggage compartment or
beside the seat backrests in the rear compart-
ment (vehicles with EASY-PACK tailgate only).
The corresponding rear seat backrests then fold forwards automatically.
Folding the rear seat backrest forwards X
Vehicles without memory function: if neces-
sary, move the driver's or front-passenger
seat forwards.
X Vehicles with memory function: when one or
more parts of the rear seat backrest are fol-
ded forwards, the respective front seat moves
forwards slightly when necessary in order to
avoid contact.
When the engine is running, the driver's seat
does not move forwards.
X Fully insert the rear seat backrest head
restraints. X
Hook seat belt buckle tongue :through seat
belt retainer ;. Release handle in the luggage compartment Left- and right-hand seat backrest:
X Pull the left- or right-hand release handle at
the rear in load compartment :or at the side
beside backrests :.
The corresponding backrest folds forwards.
X Move the driver's or front-passenger seat
back if necessary. Release handle next to the seat backrest
(vehicles with EASY-PACK tailgate only)
Left- and right-hand seat backrest:
X Pull the left- or right-hand release handle at
the rear in load compartment :or at the side
beside backrests :.
The corresponding backrest folds forwards.
X Move the driver's or front-passenger seat
back if necessary. Centre rear seat backrest:
X Pull release lever ;forwards.
Rear seat backrest :is released.
X Fold rear seat backrest :forwards.
X Move the driver's or front-passenger seat
back if necessary. Stowage areas
309Stowing and features Z

X
Pull the luggage compartment floor :back
slightly, tilt to the side and remove from the
luggage compartment. X
Place the luggage compartment floor :on a
clean surface as shown.
X Stretch the rubber band ?over the front part
of the luggage compartment floor. Place the
rubber band ?directly below the fittings =.
The tab ;must be facing upwards. X
Fold the luggage compartment floor :
together and slide horizontally into the lug-
gage compartment as far as it will go.
X Lift up the luggage compartment floor :so
that the fittings =engage audibly in the
guides Bon both sides.
X Make sure that the rubber band ?is below
the base A. X
Lower the luggage compartment floor and
fold out the rear part C. Position the rubber
band Ebelow the clasp Das shown.
X Fold down the rear part Cof the luggage
compartment floor :and press firmly into
the lock. Coat hooks on the tailgate
:
Coat hook Luggage compartment plug-in mod-
ule (telescopic rods)
General notes The luggage compartment plug-in module
allows you to use your luggage compartment in
a variety of ways.
The following accessories are located under the
luggage compartment floor:
R A telescopic rod
R Two mounting elements
R Two retaining feet Stowage areas
313Stowing and features Z

Important safety notes
G
WARNING
If you drive when the luggage compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a risk of injury, especially when braking or abruptly
changing directions.
Always close the luggage compartment floor
before a journey.
Fitting X
Open the luggage compartment floor ;
(Y page 314).
X Attach retaining feet :in the desired posi-
tion on the side of luggage compartment
floor ;.
X Close luggage compartment floor ;.X
Turn mounting elements =to=.
X Insert mounting elements =into retaining
feet :.
X Pull telescopic rod ?apart. X
Insert telescopic rod ?into mounting ele-
ments =.
X Turn both mounting elements =to& until
you feel them engage. Stowage well under the luggage com-
partment floor
Important safety notes G
WARNING
If you drive when the luggage compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a risk of injury, especially when braking or abruptly
changing directions.
Always close the luggage compartment floor
before a journey.
The following items are located beneath the lug-
gage compartment floor:
R folding box
R tyre-change tool kit
R TIREFIT kit
R EASY-PACK load-securing kit
Opening and closing the luggage com-
partment floor X
To open: open the tailgate.
X Press handle :on ribbing ;downwards.
Handle :folds upwards.
X Pull handle :and fold the luggage compart-
ment floor forwards. 314
Stowage areasStowing and featu
res

X
To close: hold the tab =and fold the luggage
compartment floor back.
X Press the luggage compartment floor down
until it engages.
Locking and unlocking the luggage
compartment floor 1
Luggage compartment floor, unlocked
2 Luggage compartment floor, locked
The luggage compartment floor can be locked
and unlocked using the emergency key element. Roof carrier
Important safety notes G
WARNING
When a load is transported on the roof, the
vehicle's centre of gravity rises and the han-
dling changes. If you exceed the maximum
roof load, the handling as well as steering and braking characteristics are severely affected.
There is a risk of an accident.
Always observe the maximum roof load and
adapt your driving style. You will find information on the maximum roof
load in the "Technical Data" section
(Y
page 379).
! Mercedes-Benz recommends that you use
only roof carriers that have been tested and
approved for Mercedes-Benz vehicles. This
helps to prevent damage to the vehicle.
Position the load on the roof carrier in such a way that the vehicle will not sustain damage
even when it is in motion.
Depending on the vehicle equipment, ensure
that when the roof carrier is fitted you can:
R raise the sliding sunroof fully
R open the tailgate completely
An incorrectly secured roof carrier or roof load
may become detached from the vehicle. You
must therefore ensure that you observe the roof carrier manufacturer's installation instructions.
Attaching the roof carrier X
Carefully open covers :in the direction of
the arrow and fold upwards.
X Secure the roof carrier only to the anchorage
points under covers :.
X Observe the manufacturer's installation
instructions. Features
Cup holders
Important safety notes G
WARNING
If you transport objects in the vehicle interior and these are not adequately secured, they
could slip or be flung around and thereby Features
315Stowing an d features
Z

!
If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the unintentional
opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
! Make sure that the automatic transmission
is in neutral position Nwhen washing your
vehicle in a tow-through car wash. The vehicle may otherwise be damaged.
R Operating with the key:
Do not remove the key from the ignition
lock. Do not open the driver's door when
the engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmission
will automatically switch to park position P
and block the wheels.
R Operating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmission
will automatically switch to park position P
and block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral position N:
Operating with the key and Start/Stop button:
X Make sure that the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress the brake pedal and keep it
depressed.
Operating with the Start/Stop button only: X Engage parking position P.
X Release the brake pedal.
X Remove the Start/Stop button from the igni-
tion lock (Y page 144).
X Insert the key into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
Operating with the key and Start/Stop button:
X Engage neutral N.
X Release the brake pedal. X
Release the electric parking brake, if neces-
sary.
X Switch off the ignition and leave the key in the
ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, wash off excess dirt
before cleaning the vehicle in an automatic car
wash.
After using an automatic car wash, wipe off the
wax from the windscreen and the windscreen
wiper blades. This will prevent smears and
reduce wiping noises caused by residue on the
windscreen.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements for each indi-
vidual country.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a gen-
tle jet of water.
X Do not point the water jet directly towards the
air inlet.
X Use plenty of water and rinse out the sponge
frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agent dry on the paint-
work.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
High-pressure cleaning equipment G
WARNING
The water jet of circular-jet nozzles (dirt grind- ers) can cause damage not visible from the
outside to tyres or chassis components. Com-
ponents damaged in this way can unexpect-
edly fail. There is a risk of an accident.
Do not use high-pressure cleaners with circu-
lar-jet nozzles to clean the vehicle. Have dam- 332
CareMaintenance and care