warning MERCEDES-BENZ GLC COUPE 2019 Service Manual

Problem
Possible causes/consequences and M
MSolutions
Yo u ha velost a key. #
If necessar y,ha ve the mechanical lock changed as well. Doors
Note
s onthe additional door lock The additional door lock is only
available for
ve hicles forth eUni ted Kingdom. &
WARNING Risk of inju ryto persons
inside theve hicle when the additional
door lock is activated
If th e additional door lock is activated, the
doors can no longer be opened from the
inside.
If th ere are persons in theve hicle, they can
no longer le aveth eve hicle, e.g. in hazardous
situations. #
Never lea vepersons unattended in the
ve hicle, particularly children, elderly
persons or persons in need of help. #
Ifth ere are persons in theve hicle, do
not activate the additional door loc k. The additional door lock is automatically activa‐
te d in thefo llowing situations:
R The vehicle is loc ked using thekey.
R The vehicle is loc ked using KEYLESS-GO.
If th eve hicle has been loc ked via Mercedes me
connect, the additional door lock is not activa‐
te d.
If th e additional door lock is activated, the doors
cann otbe opened from the inside.
% After locking you can issue a signal with the
horn.
Yo u can pr eventthe additional door lock from
being activated bydeactivating interior pr otec‐
tion before locking theve hicle (/ page 99). Un
locking/opening the doors from the inside #
United Kingdom onl y:obser vethe no tes on
th e additional door lock (/ page78). 78
Opening and closing

#
For a tailgate stopped in an intermediate
position, pull it upwards and release it as
soon as it starts toopen.
The tailgate is equipped with an automatic
obstruction de tection function. If a solid object
bloc ksorrestricts theta ilgate during automatic
opening, this process is stopped. The automatic
obstruction de tection function is only an aid. It is
not a substitu teforyo ur attentiveness when you
are opening theta ilgate. Closing
the tailgate &
WARNING Risk of inju ryfrom unsecu red
items in theve hicle
If objects, luggage or loads are not secured
or not secured suf ficientl y,they could slip,
tip ove r or be throw n around and thereby hit
ve hicle occupants.
There is a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysstow objects in such a wayth at
th ey cannot be thro wn around. #
Before the journe y,secure objects, lug‐
ga ge or loads against slipping or tipping
ove r. Obser
vethe no tes on loading theve hicle.
To close the tailgate, thefo llowing options
are available: #
Pull theta ilgate down wards slightly. Release
it as soon as it begins toclose. &
WARNING Risk of becoming trapped
du ring au tomatic closing of theta ilgate
Pa rts of the body could become trapped dur‐
ing automatic closing of theta ilgate. More‐
ove r,people, e.g. children, may be standing
in the closing area or may enter the closing
area during the closing process. #
Make sure that nobody is in the vicinity
of the closing area during the closing
process. Use one of
thefo llowing options tostop the
closing process:
R Press thep button on thekey.
R Press or pull there mo teoperating switch
on the driver's door.
R Press the closing or locking button on the
ta ilgate.
R Press theto p of the Mercedes star on the
ta ilgate #
Vehicles with HANDS-FREE ACCESS: it is
also possible tostop the closing process by
making a kicking mo vement below there ar
bumper. 84
Opening and closing

#
Switch on the po wer supp lyor the ignition. #
Press there mo teoperating switch 1forthe
ta ilgate. #
Press the closing button 1ontheta ilgate.
Ve hicles with KEYLESS-GO #
Press the locking button 2ontheta ilgate.
If a key is de tected outside theve hicle, the
ta ilgate will close and theve hicle will be
loc ked. #
Press and hold thep button on thekey
(with theke y in the vicinity of theve hicle). Ve
hicles with HANDS-FREE ACCESS #
Make a kicking mo vement with your foot
below the bumper (/ page 86).
Au tomatic reve rsing function for the tail gate
The tailgate is equipped with automatic obstruc‐
tion de tection wi threve rsing function. If a solid
object bloc ksorrestricts theta ilgate when it is
automatically closing, theta ilgate will automati‐
cally open again slightly. Automatic obstruction
de tection wi threve rsing function is only an aid.
It is not a substitute foryo ur attentiveness when
yo u are closing theta ilgate. #
During the closing process, make sure that
no body parts are in the closing area. &
WARNING Risk of becoming trapped
despi tereve rsing function
The reve rse function does not react:
R tosoft, light and thin objects, e.g. fingers
R overth e last 8 mm of the closing path
In these situations in particular, there ve rsing
function cannot pr event someone being trap‐
ped. Opening and closing
85

#
When closing, make sure that no body
parts are in the closing area.
If someone is trapped:
R press thep button on theke y,or
R press or pull there mo teoperating switch
on the driver's door, or
R Press the closing or locking button on the
ta ilgate, or
R Press theto p of the Mercedes star on the
ta ilgate HANDS-FREE
ACCESS function Wi
th HANDS-FREE ACCESS you can open, close
or stop the closing process of theta ilgate by
per form ing a kicking mo vement under there ar
bumper.
The kicking mo vement triggers the opening or
closing process alternatel y. Obser
vethe no tes when opening (/ page 83)
and closing (/ page84)th eta ilgate.
% Twowa rning tones sound when thetai lgate
is opening or closing. &
WARNING Risk of bu rns caused bya hot
ex haust sy stem
The vehicle exhaust sy stem can become very
hot. If you use HANDS-FREE ACCESS, you
could bu rnyourself by touching theex haust
sy stem. #
Alw ays ensure that you on ly ma ke a
kicking mo vement within the de tection
ra nge of the sensors. *
NO
TEVehicle damage due tounin ten‐
tional opening of theta ilgate R
when using an automatic car wash
R when using a high pressure cleaner #
Deactivate KEYLESS-GO or make sure
that theke y located is at least 3 m 86
Opening and closing

Limiting
the opening angle of the tailgate Ac
tivating the opening angle limiter
Yo u can limit the opening angle of theta ilgate in
th eto p half of its opening range toappr ox‐
imately 20 cm before the end position. #
Stop the opening procedure of theta ilgate at
th e desired position. #
Press and hold the closing button on theta il‐
ga te until you hear a sho rtacoustic signal.
The opening angle limiter will be activated.
The tailgate will then stop in thestored posi‐
tion when opened.
To open thetai lgate full y,pull on theto p part of
th est ar on theta ilgate again af ter it has stopped
automaticall y.
Deactivating the opening angle limiter #
Press and hold the closing button on theta il‐
ga te until two sho rtacoustic signals sound. Un
locking the tailgate with the emer gency
key #
Foldthere ar seat backrest forw ard. #
Remo vethe load compartment co ver
( / page 121). #
Insert the emer gency key2 into the open‐
ing 1inthe trim and push it in.
The tailgate will be unloc ked. Side windo
ws Opens and closes
the side windo ws &
WARNING Risk of becoming trapped
when opening a side window
When you open a side wind ow, parts of the
body could be dr awn in or become trapped
between the side window and window frame. #
When opening, make sure that nobody
is touching the side windo w. #
If someone is trapped, release the but‐
to n immedia tely or pull it in order to
close the side window again. &
WARNING Risk of becoming trapped
when closing a side window
When closing a side windo w,body parts
could be trapped in the closing area in the
process. #
When closing, make sure that no body
parts are in the closing area. 88
Opening and closing

#
If someone is trapped, release the but‐
to n immedia tely or press the button in
order toreopen the side windo w. &
WARNING Risk of becoming trapped
when children opera tethe side windo ws
Children could become trapped if they oper‐
ate the side windo ws, particularly when unat‐
te nded. #
Activate theove rride feature forthe
re ar side wind ows. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Never lea vechildren unat tended in the
ve hicle. Re
quirements:
R The po wer supply or the ignition is switched
on. 1
Closing
2 Opening
The buttons on the driver's door take prece‐
dence. #
Tostart automatic operation: pressthe
W button be yond the point of resis tance
or pull and release it. #
Tointer rupt automatic operation: press or
pull theW button again.
When theve hicle is switched off, the side win‐
do ws can continue being ope rated.
The function is available for around five minutes
or until a front door is opened.
Au tomatic reve rsing function of the side win‐
do ws
If an object bloc ksa side wind owduring the
closing process, the side window opens again
automaticall y.The automatic reve rsing function
is only an aid and is not a substitute foryo ur
attentiveness. #
During the closing process, make sure that
no body parts are in the closing area. &
WARNING Risk of becoming trapped
despi tethere being reve rsing pr otection
on the side window
The reve rse function does not react:
R tosoft, light and thin objects, e.g. fingers
R during resetting Opening and closing
89

This means
that there ve rse function cann ot
pr ev ent someone from becoming trapped in
th ese situations. #
When closing, make sure that no body
parts are in the closing area. #
If someone becomes trapped, press the
W button toopen the side window
again. Au
tomatic function of the side windo wsIn
thefo llowing cases, the side windo wswill be
closed automatically when theve hicle is
switched off:
R If it starts torain (de tection bythera in sen‐
sor on the windscreen)
R Inextreme temp eratures
R After six hours
R Ifth ere is a malfunction in the po wer supp ly
The side windo wswill be closed as far as the
ve ntilation position. Ve
hicles with a sliding sunroof: the side win‐
do ws will be closed comple tely if the sliding sun‐
ro of is open.
If th e side windo wsare bloc ked during auto‐
matic closing, the side window concerned will
open again slightl y.The automatic function for
th e sliding sunroof and the side windo wswill
th en be deactivated. Con
venience opening (ventilating theve hicle
before starting a journey) &
WARNING Risk of entrapment when
opening a side window
When opening a side windo w,parts of the
body could be dr awn in or become trapped
between the side window and window frame. #
When opening, make sure that nobody
is touching the side windo w. #
Release the button immediately if
somebody becomes trapped. #
Press and hold theÜ button on thekey.
The following functions are per form ed:
R The vehicle is unloc ked
R The side windo wsare opened.
R The sliding sun roof is opened.
R The seat ventilation of the driver's seat is
switched on. #
Tointer rupt convenience opening: release
th eÜ button. #
Tocontinue con venience opening: press
and hold theÜ button again. Con
venience closing (closing theve hicle
from outside) &
WARNING Risk of entrapment caused by
inadver tent con venience closing
When the con venience closing feature is
operating, parts of the body could become
trapped in the closing area of the side win‐
dow and the sliding sunroof. 90
Opening and closing

#
Obser vethe comple teclosing proce‐
du re when using con venience closing. #
When closing, ma kesure that no body
parts are in the closing area. #
Press and hold theß button on thekey.
The following functions are per form ed:
R The vehicle is loc ked.
R The side windo wsare closed. R
The sliding sun roof is closed. #
Tointer rupt convenience closing: release
th eß button.
% Con venience closing can also be operated
wi th KEYLESS-GO (/ page 80). Problems with
the side windo ws &
WARNING Risk of becoming trapped or
fa ta lly injured if reve rsing pr otection is
not activated
If yo u close a side wind owagain immediately
af te r it has been bloc ked, the side window will close with increased or maximum
forc e.
The reve rsing feature will then not be active.
Pa rts of the body could become trapped in
th e closing area in the process. #
Make sure that no parts of the body are
in the closing area. #
Tostop the closing process, release the
button or press the button again tore-
open the side windo w. Problem
Possible causes/consequences and M
MSolutions
A side window cann otbe closed and
yo u cannot see the cause. #
Check tosee whe ther any objects are in the window guide. #
Adjust the side windo ws.
Ad justing the side windo ws
If a side window is obstructed during closing and reopens again immediately: Opening and closing
91

Sliding sunroof
Opening and closing
the sliding sunroof &
WARNING Risk of becoming trapped
while opening and closing the sliding
sunroof
During opening and closing, parts of the
body could getcaught in the sweep of the
sliding sunroof. #
When opening or closing, make sure
that no body parts are in the sweep. #
Release the button immediately if
somebody becomes trapped.
or #
Press the button in any direction during
th e automatic opening/closing process.
The opening/closing process is stop‐
ped. &
WARNING Risk of entrapment if the slid‐
ing sunroof is operated bychildren
Children operating the sliding sunroof could
get caught in the moving parts, particularly if
unattended. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. *
NO
TEMalfunction caused bysnow and
ice Snow and ice may lead
toa malfunction of
th e sliding sunroof. #
Only open the sliding sunroof if it is free
of snow and ice. *
NO
TEDama gecaused byprotru ding
objects Objects
that pr otru de from the sliding sun‐
ro of may damage the sealing strips. #
Do not allow anything toprotru de from
th e sliding sunroof. *
NO
TEImpo rtant points toremember
when a roof rack isfitted When a
roof rack isfitted, raising or opening
th e sliding sunroof may be limited. #
Check whe ther the sliding sunroof can
be raised or opened when a roof rack is
fi tted. #
If in doubt, do not raise or open the
sliding sunroof. Opening and closing
93

1
Raising
2 Opening
3 Closing/lo wering #
Check wh ether the sliding sunroof can be
ra ised or opened when a roof rack isfitted. #
Tostart automatic operation: pressthe
3 button be yond the point of resis tance
or pull and release it. #
Tointer rupt automatic operation: briefly
press the3 button in any direction.
The opening/closing process will be stop‐
ped.
Au tomatic reve rsing function of the sliding
sunroof
If an object is obstructing the sliding sunroof
during the closing process, the sliding sunroof
will open again automaticall y.The automatic
re ve rsing function is only an aid and is not a sub‐
st itute foryo ur attentiveness. #
During the closing process, make sure that
no body parts are in the closing area. &
WARNING Risk of entrapment even wi th
th ere ve rsing feature active
The reve rse function does not react in partic‐
ular:
R tosoft, light and thin objects, e.g. fingers
R overth e last 4 mm of the closing path
R during resetting This means
that there ve rse function cann ot
pr eve nt someone from becoming trapped in
th ese situations. #
When closing, make sure that no body
parts are in the closing area. #
Release the button immediately if
somebody becomes trapped.
or #
Brief lypress the button in any direction
during automatic operation.
The closing process is stopped. Au
tomatic functions of the sliding sun roof The sliding sunroof is automatically closed when
th
eve hicle has been switched off:
R if it starts torain (de tection bythera in sen‐
sor on the windscreen)
R intheeve nt of extreme outside temp eratures
R afte r six hours
R ifth ere is a malfunction in the po wer supp ly 94
Opening and closing