MERCEDES-BENZ GLC COUPE 2019 Owners Manual

#
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Alw ays ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page 201)
R Further information on ESP ®
(/ page 201)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries which ha vebeen tes‐
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz. These batteries pr ovide inc reased impact
pr otection topreve ntvehicle occupants from
suf fering acid bu rns should the battery be dam‐
aged in theeve nt of an accident. All
vehicles except vehicles with a lithium-
ion battery &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rks which
may ignite the highly flammable gas mixture
in the batter y. #
Todischar geany electros tatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created
while the battery is charging and during starting
assis tance. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. All
vehicles
+ ENVIRONMENTAL
NOTEEnvironmental
dama gedue toimproper disposal of bat‐
te ries Batteries conta
in pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified 488
Breakdown assis tance

specialist wo
rkshop or toa collection
point for used batteries. If
yo u ha vetodisconnect the12 V batter y,con‐
ta ct a qualified specialist workshop.
Comply with saf ety no tes and take protective
measures when handling batteries. Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Obser
vethis Owner's Manual.
Obser vethefo llowing if you do not intend touse
th eve hicle over an extended pe riod of time:
R Activate standby mode.
R Alternatively: connect the battery toa bat‐
te ry charge r appro vedby Mercedes-Benz or
consult a qualified specialist workshop to
disconnect the batter y. Note
s onstarting assi stance and on charg‐
ing the12 V battery Ve
hicles with a lithium-ion battery
When charging the battery and during starting
assis tance, al ways use the jump-s tart connec‐
tion point in the engine compartment.
* NO
TEDamaging the battery thro ugh
ove rvoltage When using a battery
charge r without a maxi‐
mum charging voltage, the battery or the
ve hicle electronics may be damaged. #
Only use battery charge rs with a maxi‐
mum charging voltage of 14.8 V. All
other vehicles
When charging the battery and during starting
assis tance, al ways use the jump-s tart connec‐
tion point in the engine compartment. Breakdown assis
tance 489

*
NO
TEDamaging the battery thro ugh
ove rvoltage When using a battery
charge r without a maxi‐
mum charging voltage, the battery or the
ve hicle electronics may be damaged. #
Only use battery charge rs with a maxi‐
mum charging voltage of 14.8 V. &
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
A battery generates hydrogen gas during the
ch arging process. If there is a short circuit or
spar ksstart toform ,th ere is a danger of the
hy drogen gas igniting. #
Make sure that the positive term inal of
th e connected battery does not come
into conta ct withvehicle parts. #
Never place me tal objects or tools on a
batter y. #
When connecting and disconnecting the
batter y,yo u must obse rveth e descri‐
bed order forth e battery clamps. #
When giving starting assis tance, al ways
make sure that you on lyconnect bat‐
te ry term inals with identical polarity. #
During starting assis tance, you must
obse rveth e described order for con‐
necting and disconnecting the jump
lead. #
Do not connect or disconnect the bat‐
te ry cla mp s while the engine is running. &
WARNING Risk ofexplosion during
ch arging process and starting assis tance
During thech arging process and starting
assis tance, the battery may release an explo‐
sive gas mixture. #
Avoid fire , naked flames, creating
spar ksand smoking. #
Make sure that there is suf ficient venti‐
lation du ring thech arging process and
during starting assis tance. #
Do not lean over a batter y. &
WARNING Risk ofexplosion from a fro‐
zen battery
A dischar ged battery may freeze at temp era‐
tures slightly abo veor below freezing point.
During starting assis tance or battery charg‐
ing, bat tery gas may be released. #
Alw aysth aw a frozen bat tery out first
before charging it or per form ing start‐
ing assis tance. If
th e indicator/warning lamps in the instrument
clus ter do not light up at low temp eratures, it is
ve ry likely that the dischar ged battery has fro‐
zen. In this case you may neither jump-s tart the
ve hicle nor charge the batter y.
The service life of a battery that has been
th awe d may be dramatically shor tened. The
st arting characteristics may be impaired, espe‐
cially at low temp eratures.
It is recommended that you ha veathaw ed bat‐
te ry checked at a qualified specialist workshop. 490
Breakdown assis tance

Plug-in
hybrid: be sure toobser vethe no tes in
th e Supplement. Otherwise, you may failto rec‐
ognise dangers.
All vehicles
* NO
TEDama gecaused bynumerous or
ex tended attem ptsto start the engine Nume
rous or extended attem ptsto start the
engine may damage the catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extended attem pts
to start the engine. Obser
vethefo llowing points during starting
assis tance and when charging the battery:
R Only use undamaged jump lead/charging
cables with a suf ficient cross-section and
insula tedte rm inal clamps.
R Non- insulated parts of thete rm inal clamps
must not come into con tact wi thother me tal
parts while the jump lead/charging cable is
connected tothe battery/jump-s tart connec‐
tion point. R
The jump lead/charging cable must not
come into contact wi thany parts which may
mo vewhen the engine is running.
R Alw ays make sure that nei ther you nor the
battery is elect rostatically charge d.
R Keep away from fire and naked flames.
R Do not lean overth e batter y.
Obser vethe additional following points when
ch arging the battery:
R Only use battery charge rs tested and
appr oved for Mercedes-Benz.
R Read the battery charge r's operating instruc‐
tions before charging the batter y.
Obser vethe additional following points during
st arting assis tance:
R Starting assis tance may only be pr ovided
using batteries with a nominal voltage of
12 V.
R The vehicles must not touch.
R Petrol engine: only acceptstarting assis‐
ta nce if the engine and exhaust sy stem are
cold. St
arting assi stance and charging the12 V
battery Re
quirements:
R The vehicle is secured with the electric park‐
ing brake.
R Vehicles with automatic transmission: the
transmission is in position j.
R The ignition and all electrical consumers are
switched off.
R The bonnet is open. Breakdown assi
stance 491

#
Slide co ver1 of positive clamp 2onthe
jump-s tarting connection point in the direc‐
tion of the ar row. #
Connect positive clamp 2onyour vehicle to
th e positive pole of the donor battery using
th e jump lead/charging cable. Alw ays begin
with positive clamp 2onyour ow nve hicle
fi rs t. #
During starting assi stance: start the
engine of the donor vehicle and run at idle
speed. #
Connect the negative pole of the donor bat‐
te ry and ear thpoint 3ofyour ow nve hicle
by using the jump lead/charging cable. Begin
with the donor battery firs t. #
During starting assi stance: start the
engine of your ow nve hicle. #
During thech arging process: start the
ch arging process. #
During starting assi stance: letthe engines
ru nfo r se veral minutes. #
During starting assi stance: before discon‐
necting the jump lead, switch on an electrical
consumer in your ow nve hicle, e.g. there ar
wind owheater or lighting.
When thest arting assis tance/charging process
is compl ete, per form thefo llowing steps: #
First,re mo vethe jump lead/charging cable
from ear thpoint 3and the negative pole of
th e donor batter y,then from positive clamp
2 and the positive pole of the donor bat‐ te
ry. Begin ea chtime wi th the conta cts on
yo ur ow nve hicle firs t. #
Afterre moving the jump lead/charging
cable, close co ver1 of positive clamp 2.
Fu rther information can be obtained at a quali‐
fi ed specialist workshop. Re
placing the 12V battery #
Obser vethe no tes on the12 V battery
(/ page 487).
Mercedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at a Mercedes-Benz Service
Centre.
Obser vethefo llowing no tes if youwa ntto
re place the battery yourself:
R Alw aysre place a faulty bat tery with a battery
which meets the specific vehicle require‐
ments.
The vehicle is equipped with an AGMtech nol‐
ogy battery (Absorbent Glass Mat) or a li th‐
ium-ion batter y.Fu llve hicle functionality is 492
Breakdown assis tance

only guaranteed with an
AGM battery or lith‐
ium-ion batter y.Fo r saf etyre asons,
Mercedes-Benz recommends that you on ly
use bat teries which ha vebeen tested and
appr ovedfo ryo ur vehicle byMercedes-Benz.
R Carryove r de tach able parts, such as vent
hoses, elbow fittings or term inal co vers from
th e battery being replaced.
R Make sure that theve nt hose is al ways con‐
nected tothe original opening on the side of
th e batter y.
Fit any existing or supplied cell caps. Otherwise,
gases or battery acid could
escape.
R Make sure that de tach able parts are recon‐
nected in the same way. To
w- starting or towing away Pe
rm itted towing me thods Plug-in
hybrid: be sure toobser vethe no tes in
th e Supplement. Otherwise, you may failto rec‐
ognise dangers. Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rath er than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Breakdown assis
tance 493

Pe
rm itted towing me thods Ve
hicle equipment/ towing
me thod Bo
th axles on thegr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with manual transmission Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h
Ve hicles with automatic transmis‐
sion Ye
s, maximum 50 km at 50 km/h No Yes, if thesteering wheel is fixe d in
th e cent reposition with a steering
wheel loc k.
4MATIC vehicles Yes, maximum 50 km at 50 km/h No NoTo
wing with a raised axle: towing should be
per form ed byato wing compan y. To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 493). #
Make sure that the battery is connected and
ch arge d.
Obser vethefo llowing points when the battery is
dischar ged:
R the engine cann otbe star ted
R the electric parking brake cann otbe released
or applied R
vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position iorj. 494
Breakdown assis tance

%
Vehicles with automatic transmission: if
th e automatic transmission cann otbe shif‐
te dto position i, orthe multifunction dis‐
play in the instrument clus ter does not show
anything, ha vetheve hicle transpor tedaw ay
( / page 496). A towing vehicle with lifting
equipment is requiredforve hicle transpor ta‐
tion.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. #
Atowing dis tance of 50 km must not be
exc eeded. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass, thefo llowing situations can occur:
R theto wing eye may become de tach ed.
R the car/t railer combination may swer ve
or eve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross weight must not exceed the
permissible gross weight of theto wing vehicle. #
Information on the permissible gross weight
of theve hicle can be found on theve hicle
identification plate (/ page 524). #
Vehicles with automatic transmission: do
not open the driver's door or front passenger
door, otherwise the automatic transmission
automatically shifts toposition j. #
Fittheto wing eye (/ page 497). #
Fasten theto w bar.
* NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 81). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 98). #
Deactivate Active Brake Assi st (/ page 211). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i. #
Release the electric parking brake. Breakdown assis
tance 495

&
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signif‐
icantly more ef fort may be requ ired tosteer
and brake than is no rmally requ ired. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely, before towing theve hicle
aw ay. *
NO
TEDama gedue toexcessive tracti ve
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. Loading the
vehicle for transport #
Obser vethe no tes on towing away
( / page 494). #
Connect theto w bar totheto wing eye in
order toload theve hicle.
% You can also attach theto w bar tothe trailer
hitch. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i.
% Ve
hicles with automatic transmission:
th e automatic transmission may be loc ked in
position jintheeve nt of dama getothe
electrical sy stem. Toshift toi , pr ovide the on-board electrical sy
stem with po wer
( / page 491). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels.
AMG vehicles with ADS PLUS (Adaptive
Damping Sy stem PLUS) &
WARNING Risk of an accident when
transporting vehicles with Adaptive
Damping Sy stem PLUS
The reduced damping forc es on theve hicle
being transpor ted can cause theve hicle/
trailer combination tostart toswing.
As a result, when transporting vehicles with
th eAd aptive Damping Sy stem PLUS, the
ve hicle/trailer combination may start toskid.
Consequentl y,yo u could lose cont rol of your
ve hicle. 496
Breakdown assis tance

#
When transporting, ensure that:
R theve hicle has been loaded onto
th e transpor ter cor rectly
R theve hicle is secured at all four
wheels with suitable tensioning
st ra ps
R the maximum permissible speed of
60 km/h is not exceeded when
transporting *
NO
TEDama getotheve hicle from secur‐
ing it incor rectly #
After loading, theve hicle must be
secured on all four wheels. Otherwise,
th eve hicle could be damaged. #
A minimum dis tance of 20 cm up wards
and 10cm down wards must be kept to
th e transport platform. #
Secure theve hicle on all four wheels af ter
loading. 4MATIC
vehicles/ vehicles with automatic
transmission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. To
wing eyesto rage location To
wing eye1 is under the load compartment
fl oor. Installing
theto wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. Breakdown assis
tance 497