keyless MERCEDES-BENZ GLC SUV 2015 User Guide

Problems with the key
Problem
Possible causes/consequences and
M
MSolutions You can no longer lock
or unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 98) and replace it if necessary
(Y page 98).
If this does not work: X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element. The key is faulty.
X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO was deactivated.
X Reactivate KEYLESS-GO (Y page 95). The key battery is discharged or nearly discharged.
X Check the key battery (Y page 98) and replace it if necessary
(Y page 98).
If this does not work: X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element. There is a fault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Unlock (Y page 102) or lock (Y page 103) the vehicle using the
emergency key element.
X Have the vehicle and key checked at a qualified specialist work-
shop. Key
99Opening and closing Z

rate COMAND Online or Audio 20 operating
instructions). The doors can then be opened
from the inside after the vehicle has been
locked from the outside. The anti-theft alarm system is triggered if the door is opened from
the inside. Switch off the alarm (Y page 90).
All countries: G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves.
Children could also set the vehicle in motion, for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children.
Stow luggage or loads preferably in the lug-
gage compartment. Observe the loading
guidelines (Y page 390). Unlocking and opening the doors
from the inside
United Kingdom only: if the vehicle has
been locked with the key or with KEYLESS-
GO, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor . The doors can then be opened from the inside after the vehi-cle has been locked from the outside. You can
only open the rear doors from inside the vehi- cle if they are not secured by the child-proof
locks (Y
page 77). The anti-theft alarm system
is triggered if the door is opened from the
inside. Switch off the alarm (Y page 90).
For all countries except the United King-
dom:
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(Y page 77). If the vehicle has previously been
locked with the key or with KEYLESS-GO,
opening a door from the inside will trigger the
anti-theft alarm system. Switch off the alarm
(Y page 90). X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and opens. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the vehicle from the inside. The switches are on the driv-
er's door. Doors
101Opening and closing Z

X
To unlock: press button :.
X To lock: press button ;.
When the front-passenger door is closed,
the vehicle is locked.
This does not lock or unlock the fuel filler flap. You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the key or KEYLESS-GO.
For all countries except the United King-
dom:
If the vehicle has previously been locked with the key or with KEYLESS-GO, opening a door
from the inside will trigger the anti-theft alarmsystem. Switch off the alarm (Y page 90).
United Kingdom only: if the vehicle has
been locked with the key or with KEYLESS-
GO, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor . It is then pos- sible to operate the doors as follows. The
doors can be opened from the inside. You can
only open the rear doors from inside the vehi- cle if they are not secured by the child-proof
locks (Y page 77).
When a locked door is opened from inside the vehicle, the previous unlocking process will
be acknowledged if the vehicle:
R has been locked with the locking button for
the central locking or
R has been locked automatically
The vehicle will be fully unlocked if it had pre- viously been fully unlocked. Only the door which has been opened from the inside is
unlocked if only the driver's door had been
previously unlocked. Automatic locking feature
X
To deactivate: press and hold button :
for approximately five seconds until a tone sounds.
X To activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
Therefore, you could be locked out if:
R the vehicle is being pushed
R the vehicle is being towed
R the vehicle is being tested on a dynamom-
eter
i You can also activate and deactivate the
automatic locking function via COMAND
Online or Audio 20 (see the separate oper-
ating instructions). Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key or KEYLESS-GO, use the emergency
key element. 102
DoorsOpening and closing

X
Take the emergency key element out of the
key (Y page 97). X
Insert the emergency key element into
opening :in the protective cap.
X Pull and hold the door handle.
X Pull the protective cap on the emergency
key as straight as possible away from the
vehicle until it releases.
X Release the door handle. X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element anti-
clockwise as far as it will go to position 1.
The locking knob pops up and the door
unlocks.
On right-hand-drive vehicles, turn the emer-
gency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key (Y page 97).
X Carefully press the protective cap onto the
lock cylinder until it engages and is seated firmly. Do not pull the door handle when
doing so.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered. Switch
off the alarm (Y page 90). Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the key or KEYLESS-GO, use the emergency key
element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 101).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press the locking knobs
down by hand if necessary.
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 97). X
Insert the emergency key element into
opening :in the protective cap.
X Pull and hold the door handle.
X Pull the protective cap on the emergency
key as straight as possible away from the
vehicle until it releases.
X Release the door handle. Doors
103Opening and closing Z

G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 8 mm of the closing path
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no body parts
are in the closing area.
If someone is trapped:
R press the Fbutton on the key or
R pull or press the remote operating switch
on the driver's door or
R press the closing or locking button on the
tailgate or
R pull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS: it is
also possible to stop the closing process by
performing a kicking movement under the
rear bumper. Opening/closing from the outside
Opening X
Press the Fbutton on the key.
or X Pull handle :.
The tailgate opens. Closing
X
Pull the tailgate down using recesses :
and push it closed.
X Lock the vehicle if necessary with the &
button on the key or with KEYLESS-GO
(Y page 95). Opening/closing automatically from
the outside
Important safety notes G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the Fbutton on the key
R pull or press the remote operating switch
on the driver's door
R press the closing or locking button on the
tailgate
R pull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS: it is
also possible to stop the closing process by
performing a kicking movement under the
rear bumper. Luggage compartment
105Opening and closing Z

!
The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and behind the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be found in the "Vehicle data" section
(Y page 488).
Opening automatically You can open the tailgate automatically with
the key or the handle in the tailgate.
X Press and hold the Fbutton on the key
until the tailgate opens.
or
X When the tailgate is unlocked, pull the han-
dle and let it go again immediately.
or
X With the tailgate stopped in an intermedi-
ate position, pull the tailgate upwards.
You can release the tailgate as soon as the tailgate starts to open.
Closing automatically :
Closing button
; Locking button
X To close: press button :on the tailgate.
or
X Pull the tailgate downwards slightly.
You can release the tailgate as soon as the tailgate starts to close. When the driver's door is closed, you can
simultaneously close the tailgate and lock the
vehicle. The KEYLESS-GO key must be in the
rear detection range of the vehicle.
X Press locking button ;in the tailgate.
If KEYLESS-GO detects a key outside the
vehicle, the tailgate closes. The vehicle is
locked.
or
Vehicles with EASY-PACK tailgate and
with KEYLESS-GO or KEYLESS-GO start-
function: X If the key is located in the immediate vicin-
ity of the vehicle: press the Fbutton on
the key.
You can release the button as soon as the
tailgate starts to close.
If KEYLESS-GO only detects a key in the lug-
gage compartment, the tailgate is unlocked
again after closing.
If KEYLESS-GO detects a second key outside the vehicle, the tailgate remains locked.
If KEYLESS-GO detects a key in the luggage
compartment before the closing procedure
starts, the tailgate remains open. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle exhaust system can become very
hot. If you use HANDS-FREE ACCESS, you
could burn yourself by touching the exhaust
system. There is a risk of injury. Always
ensure that you only make a leg movement
within the detection range of sensors.
! If the key is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the unin-
tentional opening of the tailgate:
R using a car wash
R using a high-pressure cleaner 106
Luggage compartmentOpening and closing

Make sure that the key is at least 3
maway
from the vehicle.
General notes With KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the tailgate or
stop the procedure without using your hands. This is useful if you have your hands full. To do
this, make a kicking movement under the
bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance, e.g. on ice. R
Always ensure that you only make a kicking
movement within the detection range of
sensors :.
R Stand at least 30 cm away from the rear
area while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
R HANDS-FREE ACCESS does not function
when the engine is started.
R If a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HANDS-
FREE ACCESS could be triggered. The tail- gate could thus be opened or closed unin-
tentionally, for example, if you:
- fold the ball coupling in or out
- couple or uncouple a trailer
- fit or remove a rear-mounted bicycle rack
- load/unload bicycles on/from a rear-
mounted bicycle rack
- sit on the edge of the luggage compart-
ment
- set down or lift up an object behind the
vehicle
- polish the rear of the vehicle
Do not carry the KEYLESS-GO key about
your person in such situations. This will
prevent the unintentional opening/closing
of the tailgate.
R Dirt caused by road salt around sensors :
may restrict functionality.
R Using HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
Operation X
To open/close: kick into sensor detection
range :under the bumper with your foot.
Two warning tones sound while the tailgate
is opening or closing.
X If the tailgate does not open/close after
several attempts: wait at least ten sec-
onds then kick under the bumper once
again.
If you hold your foot under the bumper for too
long, the tailgate does not open or close. Luggage compartment
107Opening and closing Z

tion is started in the corresponding direction.
You can stop automatic operation by press-
ing/pulling again.
You can continue to operate the side windowsafter switching off the engine or removing the
key. This function remains active for five
minutes or until you open a front door.
The side windows cannot be operated from
the rear when the override feature for the side
windows is activated (Y page 78).
Information on opening and closing the roller sunblinds on the rear side windows
(Y page 404). Convenience opening feature
General notes Vehicles with KEYLESS-GO or KEYLESS-
GO start function: you can ventilate the vehi-
cle before you start driving.
If the key is in the immediate vicinity of the
vehicle, the convenience opening function is
available.
To do this, the key is used to carry out the
following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the sliding sunroof or the panorama
sliding sunroof and the roller sunblind
R switch on the seat ventilation for the driv-
er's seat
The "convenience opening" feature is also
available when the vehicle is unlocked.
Convenience opening feature X
Press and hold the %button on the key
until the side windows and the sliding sun- roof or the panorama sliding sunroof are in
the desired position.
If the roller sunblinds of the panorama slid-
ing sunroof are closed, the roller sunblinds are opened first.
X Press and hold the %button again until
the panorama sliding sunroof is in the
desired position.
X To interrupt convenience opening:
release the %button. Convenience closing feature
Important safety notes G
WARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. When closing make sure that no parts of the body are in the closing area.
Vehicles with KEYLESS-GO or KEYLESS-
GO start function: if the key is in the imme-
diate vicinity to the vehicle, the convenience
closing function is available.
When you lock the vehicle, you can simulta-
neously:
R close the side windows
R close the sliding sunroof or the panorama
sliding sunroof
On vehicles with a panorama sliding sunroof, you can then close the roller sunblinds.
Notes on the automatic reversing feature for:
R the side windows (Y page 110)
R the panorama sliding sunroof
(Y page 114) Side
windows
111Opening an d closing Z

Using the key
X
Press and hold the &button until the
side windows and the sliding sunroof or the panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
X Vehicles with panorama sliding sun-
roof: press and hold the &button once
more until the roller sunblinds of the pan-
orama sliding sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The driver's door and the door at which the
handle is used must both be closed. The key
must be outside the vehicle. The gap between
the key and the corresponding door handle
should not be greater than 1 m. X
Touch recessed sensor surface :on the
door handle until the side windows and the sliding sunroof or the panorama sliding
sunroof are fully closed.
Make sure you only touch recessed sensor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
X Vehicles with panorama sliding sun-
roof: touch recessed sensor surface :on
the door handle again until the roller sun- blinds of the panorama sliding sunroof
close.
X To interrupt convenience closing:
release recessed sensor surface :on the
door handle. Resetting the side windows
If a side window can no longer be closed fully, you must reset it.
X Close all doors.
X Turn the key to position 1or 2in the ignition
lock (Y page 187).
X Pull the corresponding switch on the door
control panel until the side window is com- pletely closed (Y page 110).
X Hold the switch for an additional second.
If the side window opens again slightly: X Immediately pull the corresponding switch
on the door control panel until the side win-
dow is completely closed (Y page 110).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly. If
this is not the case, repeat the steps aboveagain. 112
Side windowsOpening and closing

Adjusting the steering wheel electri-
cally :
To adjust the steering wheel height
; To adjust the steering wheel position
(fore-and-aft adjustment)
i Further related subjects:
R EASY-ENTRY/EXIT feature
(Y page 130)
R Storing settings (Y page 135)
R Operating the on-board computer
(Y page 314). Steering wheel heating
Switching on/off X
Turn the key to position 2in the ignition
lock (Y page 187).
X To switch on/off: turn the lever in the
direction of arrow :or;.
Indicator lamp =lights up or goes out. Vehicles without KEYLESS-GO: when you
remove the key from the ignition lock, the
steering wheel heating is switched off.
Vehicles with KEYLESS-GO: when you switch
off the ignition and open the driver's door, the steering wheel heating is switched off. Steering wheel
129Seats, steering wheel and mirrors Z