tow MERCEDES-BENZ GLC SUV 2019 User Guide

Consequentl
y,the airbags cann otprotect
ve hicle occupants as they are designed to
do. #
Never modify the doors or parts of the
doors. #
Alw ays ha vewo rkon the doors or door
panelling car ried out at a qualified spe‐
cialist workshop. &
WARNING Risk of inju rydue todeplo yed
airbag
A deplo yed airbag no longer of fers any pro‐
te ction and cannot pr ovide the intended pro‐
te ctive function in theeve nt of an accident. #
Have theve hicle towe dto aqu alified
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediately. St
atus of the front passenger front airbag Fu
nction of the automatic front passenger
airbag shu toff
The automatic front passenger airbag shutoff is
able todetect whe ther the front passenger seat
is occupied bya person or a child restra int sys‐
te m. The front passenger airbag is enabled or
disabled accordingly.
When fitting a child restra int sy stem tothe front
passenger seat, alw ays make sure of thefo llow‐
ing:
R Ensure that thech ild restra int sy stem is posi‐
tioned cor rectly (/ page 55).
R Alw ays obser vethech ild restra int sy stem
manufacturer's ins tallation instructions.
R Never place objects, e.g. cushions, under or
behind thech ild restra int sy stem.
R Fully retract the seat cushion length adjust‐
ment.
R The entire base of thech ild restra int sy stem
must alw aysre st on the sitting sur face of the
front passenger seat. R
The backrest of thefo rw ard-facing child
re stra int sy stem must, as far as possible, be
re sting on the seat backrest of the front
passenger seat.
R The child restra int sy stem must not touch the
ro of or be put under stra in by the head
re stra ints. Adjust the seat backrest inclina‐
tion and the head restra int setting accord‐
ing ly. &
WARNING Risk of inju ryor death due to
objects between the seat sur face and
th ech ild restra int sy stem
Objects between the seat sur face and the
ch ild restra int sy stem could af fect the func‐
tion of the automatic front passenger front
airbag shutoff.
This could result in the front passenger front
airbag not functioning as intended during an
accident. #
Do not place any objects between the
sitting sur face and thech ild restra int
sy stem. Occupant saf
ety43

R
Closing the side windo ws.
R Vehicles with sliding sunroof: closingthe
sliding sunroof.
R Vehicles with memory function: moving
th e front passenger seat toa more favo ura‐
ble seat position.
R Vehicles with multicontour seat: increas‐
ing the air pressure in the seat side bols ters
of the seat backrest.
R PRE-SAFE ®
Sound: pr ovided that the multi‐
media sy stem is switched on, generates a
brief noise signal tostimulate the innate pro‐
te ctive mechanism of a person's hea ring.
* NO
TEDama gecaused byobjects in the
fo ot we ll or behind the seat The automatic adjustment of
the seat posi‐
tion may result in damage tothe seat and/or
th e object. #
Stow objects in a suitable place. Re
versing the PRE- SAFE®
sy stem measures If an accident did not occur,
the pre-em ptive
measures that we retake n are reve rsed.
Yo u will need toper form certain settings your‐
self. #
Ifth e seat belt pre-tensioning is not reduced,
mo vethe seat backrest back slightl y.
The locking mechanism releases. Fu
nction of PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus) PRE-
SAFE®
PLUS can de tect cer tain impacts,
particular lyan imminent rear impact, and take
pre-em ptive measures toprotect theve hicle
occupants. These measures cannot necessarily
pr eve nt an imminent impact.
PRE-SAFE ®
PLUS can implement thefo llowing
measures independently of each other:
R Tightening the seat belts on the driver's seat
and front passenger seat.
R Activating there ar hazard warning lights at a
higher flashing frequenc y. R
Increasing brake pressure when theve hicle
is stationar y.This brake application is cancel‐
led automatically when theve hicle pulls
aw ay.
If an accident did not occur, the pre-em ptive
measures that we retake n are reve rsed.
Sy stem limits
The sy stem will not initiate any action in thefo l‐
lowing situations:
R when reve rsing
or
R when theve hicle is towing a trailer and there
is a risk of a rear impact
The sy stem will not initiate any braking applica‐
tion in thefo llowing situations:
R whilst driving
or
R when entering or exiting a parking space
while using Active Parking Assist 48
Occupant saf ety

If
th eve hicle is not opened within appr oximately
40 seconds af ter unlocking, it loc ksagain. Anti-
th eft pr otection is primed again.
Do not keep theke yto ge ther with electronic
devices or me tal objects. This can af fect the
ke y's functionalit y.
% If battery check lamp 2does not light up
af te r pressing theÜ orß button, the
battery is dischar ged.
Changing theke y bat tery ( / page 76). Ac
tivating/deactivating the acoustic lo cking
ve rification signal Multimedia sy
stem:
4 © 5
Settings 5
Vehicle #
Activate or deacti vate Acoustic lock .
% Please no
te:
The selected setting forth e acoustic locking
ve rification signal must comply wi th there le‐
va nt national road and traf fic re gulations. In
some countri es, including German y,using
th e acoustic locking verification signal is for‐
bidden bytraf fic la ws(in accordance with §16
Para. 1 and §30 Para. 1 of the German
national road traf fic re gulations). The driver
of theve hicle must comply with these regu‐
lations. In countri es wherethe use of this
function is forbidden, this function is not
activated in theve hicle and must not be acti‐
va ted. Changing
the unlocking settings Po
ssible unlocking functions of theke y:
R cent ral unlocking
R unlocking the driver's door and fuel filler flap #
Toswitch between settings: pressthe
Ü andß buttons simultaneously for
appr oximately six seconds until the battery
ch eck lamp flashes twice.
Options if the unlocking function forth e driver's
door and fuel filler flap has been selec ted:
R pressing theÜ button a second time cen‐
trally unloc kstheve hicle
R Vehicles with KEYLESS-GO: ifyo uto uch
th e inner sur face of the door handle on thedriver's door, only
the driver's door and fuel
fi ller flap are unlo cked. Deactivating
theke y functions If
yo u do not use theve hicle or a keyfo r an
ex tended pe riod of time, you can reduce the
energy consum ption of there spective key.Todo
so, deactivate theke y functions. #
Todeactivate: presstheß button on the
ke y twice in quick succession.
The battery check lamp of theke yflashes
twice brief lyand lights up once. #
Toactivate: press any button on thekey.
% When theve hicle is star ted with theke y in
th estow age compartment of the cent recon‐
sole, theke y functions are automatical ly
activated (/ page174). Opening and closing
75

#
Toactivate: press and hold button 2for
appr oximately five seconds until an acoustic
signal sounds. #
Todeactivate: press and hold button 1for
appr oximately five seconds until an acoustic
signal sounds. In
thefo llowing situations, there is a danger of
being loc ked out when the function is activated:
R While theve hicle is being tow star ted/
pushed.
R Ifth eve hicle is being tested on a roller dyna‐
mome ter. Locking/unlocking
the driver's door with the
emer gency key %
Ifyo u wish tolock theve hicle entirely using
th e emer gency key,firs t press the button for
locking from the inside while the driver's
door is open. Then proceed tolock the driv‐
er's door using the emer gency key. #
Insert the emer gency key as far as it will go
into opening 1inthe co ver. #
Pull and hold the door handle. #
Pull the co ver on the emer gency key as
st ra ight as possible away from theve hicle
until it releases. #
Release the door handle. 82
Opening and closing

#
Press and hold thep button on thekey. #
Ifth eta ilgate is unloc ked, pull theta ilgate
handle and release it again immediatel y.#
For a tailgate stopped in an intermediate
position, pull it upwards and release it as
soon as it starts toopen.
The tailgate is equipped with an automatic
obstruction de tection function. If a solid object
bloc ksorrestricts theta ilgate during automatic
opening, this process is stopped. The automatic
obstruction de tection function is only an aid. It is
not a substitu teforyo ur attentiveness when you
are opening theta ilgate. Closing
the tailgate &
WARNING Risk of inju ryfrom unsecu red
items in theve hicle
If objects, luggage or loads are not secured
or not secured suf ficientl y,they could slip,
tip ove r or be throw n around and thereby hit
ve hicle occupants. There is a
risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysstow objects in such a wayth at
th ey cannot be thro wn around. #
Before the journe y,secure objects, lug‐
ga ge or loads against slipping or tipping
ove r. Obser
vethe no tes on loading theve hicle.
To close the tailgate, thefo llowing options
are available: #
Pull theta ilgate down wards with the handle
and let it drop into the loc k.
Ve hicles with an EASY -PAC K tailgate &
WARNING Risk of becoming trapped
du ring au tomatic closing of theta ilgate
Pa rts of the body could become trapped dur‐
ing automatic closing of theta ilgate. More‐
ove r,people, e.g. children, may be standing
in the closing area or may enter the closing
area during the closing process. #
Make sure that nobody is in the vicinity
of the closing area during the closing
process.
Use one of thefo llowing options tostop the
closing process:
R press thep button on thekey.
R press or pull there mo teoperating switch
on the driver's door.
R press the closing or locking button on the
ta ilgate.
R Pull theta ilgate handle. #
Vehicles with HANDS-FREE ACCESS: it is
also possible tostop the closing process by
making a kicking mo vement below there ar
bumper.
To close the tailgate, thefo llowing options
are available: #
Pull theta ilgate down wards slightly. Release
it as soon as it begins toclose. 84
Opening and closing

aw
ay from theve hicle in such situa‐
tions. When making
the kicking mo vement, make sure
th at your feet are firm ly on the ground, other‐
wise you could lose your balance, e.g. on ice.
Obser vethefo llowing no tes:
R The key is behind theve hicle.
R Stand at least 30 cm away from theve hicle
while per form ing the kicking mo vement.
R Do not come into contact with the bumper
while making the kicking mo vement.
R Do not car ryout the kicking mo vement too
slowl y.
R The kicking mo vement must be towa rdsthe
ve hicle and back again. 1
Detection range of the sensors
If se veral consecutive kicking mo vements are
not successful, waitte n seconds.
Sy stem limits
The sy stem may be impaired or may not function
in thefo llowing cases:
R The area around the sensor is dirty, e.g. due
to road salt or sn ow.
R The kicking mo vement is made using a pros‐
th etic leg. The
tailgate can open or close unin tentional lyin
th efo llowing situations:
R If a person's arms or legs are moving in the
sensor de tection range, e.g. when polishing
th eve hicle or picking up objects.
R If objects are mo ved or placed behind the
ve hicle, e.g. tensioning stra ps or luggage.
R If clamping stra ps, tarp aulins or other co ver‐
ings are pulled overth e bumper.
R If a pr otective mat with a length reaching
ove rth e boot sill down into the de tection
ra nge of the sensors is used.
R Ifth e pr otective mat is not secured cor rectl y.
R When working on the trailer hitch, trailers or
re ar bicycle rack s.
Deactivate theke y functions ( /page 75) or do
not car rytheke y about your person in such sit‐
uations. Opening and closing
87

#
Ifth is is not the case, repeat thesteps
abo ve. #
Ifth ero ller sunblind still cannot be mo ved
smoo thly, con tact a qualified specialist work‐
shop. Anti-theft pr
otection Fu
nction of the immobiliser The immobiliser pr
events your vehicle from
being star ted without the cor rect key.
The immobiliser is automatically activated when
th e ignition is switched off and deactivated when
th e ignition is switched on. ATA
(Anti-Theft Alarm sy stem) Fu
nction of theATA system
If th eATA system is primed, a visual and audible
alarm is triggered in thefo llowing situations:
R when a door is opened
R when theta ilgate is opened
R when the bonn etis opened R
when interior pr otection is triggered
(/ page 101)
R when tow- aw ay protection is triggered
(/ page 101)
The ATA system is primed automatically af ter
appr oximately ten seconds in thefo llowing situa‐
tions:
R afte r locking theve hicle with thekey
R afte r locking theve hicle using KEYLESS-GO Indicator lamp
1flashes when theAT A sy stem
is primed.
The ATA sy stem is deactivated automatically in
th efo llowing situations:
R afte r unlocking theve hicle with thekey
R afte r unlocking theve hicle using KEYLESS-
GO 100
Opening and closing

R
afte r pressing thest art/ stop button with the
ke y in thestow age compartment
(/ page 174)
% When the Mercedes‑Benz emer gency call
sy stem is active and the alarm stay s on for
more than 30 seconds, a message is auto‐
matically sent tothe Cus tomer Assis tance
Centre (/ page 439).
Deactivating theATA #
Press theÜ, ßorp button on the
key.
or #
Press thest art/ stop button with theke y in
th estow age compartment (/ page174)
Deactivating the ala rmusing KEYLESS-GO: #
Grasp the outside door handle with thekey
outside theve hicle. Fu
nction of tow- aw ay protection An audible and visual alarm is triggered if an
alteration
to yourvehicle's angle of inclination is
de tected while tow- aw ay protection is primed. To
w- aw ay protection is automatically primed
af te r appro ximately 60 seconds:
R afte r locking theve hicle with thekey
R afte r locking theve hicle using KEYLESS-GO
To w- aw ay protection is only primed when thefo l‐
lowing components are closed:
R the doors
R theta ilgate
To w- aw ay protection is automatically deactiva‐
te d:
R afte r pressing theÜ orp button on
th ekey
R afte r pressing thest art/ stop button with the
ke y in thestow age compartment
(/ page 174)
R afte r unlocking theve hicle using KEYLESS-
GO
R when using HANDS-FREE ACCESS
In fo rm ation on de tecting damage on a pa rked
ve hicle (/ page 207). Priming/deactivating
tow- aw ay protection Multimedia sy
stem:
4 © 5
Settings 5
Quick access #
Prime or deactivate Tow-away protection .
To w- aw ay protection is primed again in thefo l‐
lowing cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select the
Vehicle submenu in theSettings main menu
to prime or deactivate tow- aw ay protection. Fu
nction of interior pr otection When interior pr
otection is primed, a visual and
audible alarm is triggered if mo vement is de tec‐
te d in theve hicle interior.
Interior pr otection is primed automatically af ter
appr oximately ten seconds:
R afte r locking theve hicle with thekey
R afte r locking theve hicle using KEYLESS-GO Opening and closing
101

Interior pr
otection is only primed when thefo l‐
lowing components are closed:
R the doors
R theta ilgate
Interior pr otection is automatically deactivated:
R afte r pressing theÜ orp button on
th ekey
R afte r pressing thest art/ stop button with the
ke y in thestow age compartment
(/ page 174)
R afte r unlocking theve hicle using KEYLESS-
GO
R when using HANDS-FREE ACCESS
The following situations can lead toafa lse
alarm:
R moving objects such as masc ots in theve hi‐
cle interior
R when the side window is open
R when the panoramic sliding sunroof is open Priming/deactivating interior pr
otection Multimedia sy
stem:
4 © 5
Settings 5
Quick access #
Prime or deactivate Interior motion sensor.
Interior pr otection is primed again in thefo llow‐
ing cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select the
Vehicle menu under Settingstoprime or
deactivate interior pr otection. 102
Opening and closing

Note
s onthe cor rect driver's seat position &
WARNING Risk of inju rythro ugh adjust‐
ing vehicle settings while theve hicle is in
motion
Yo u could lose cont rol of theve hicle in the
fo llowing situations:
R ifyo u adjust the driver's seat, the head
re stra ints, thesteering wheel or the mir‐
ro r while theve hicle is in motion
R ifyo ufast enyour seat belt while theve hi‐
cle is in motion #
Before starting the engine: adjust the
driver's seat, the head restra ints, the
st eering wheel or the mir ror and fasten
yo ur seat belt. Ensure
thefo llowing when adjusting thesteering
wheel 1, seat belt 2and driver's seat 3:
R you are sitting as faraw ay from the driver's
airbag as possible
R you are sitting in an upright position
R your thighs are slight lysuppor tedby the seat
cushion R
your legs are not fully extended and you can
depress the pedals properly
R the back of your head is suppo rted at eye
le ve lby the cent reofthe head restra int
R you can hold thesteering wheel with your
arms slightly bent
R you can mo veyour legs freely
R you can see all the displa yson the instru‐
ment clus ter clea rly
R you ha vea good overview of the traf fic con‐
ditions
R your seat belt sits snug lyagainst your body
and passes across the cent reofyour shoul‐
der and across your hips in the pelvic area Seats and
stowing 103