maintenance MERCEDES-BENZ GLC SUV 2019 Owners Manual

Climate control
........................................ 15 9
Overview of climate contro l systems ..........1 59
Operating the climate control sy stem ......... 16 0 Driving and pa
rking .................................. 171
Driving ........................................................ 171
DY NA MIC SELECT switch ........................... 186
Au tomatic transmission .............................. 188
Fu nction of the 4MATIC .............................. 19 3
Re fuelling .................................................... 19 3
Pa rking ...................................................... .199
Driving and driving saf ety sy stems .............2 08
Tr ailer hit ch................................................. 275
Bicycle rack function .................................. 279
Ve hicle towing instructions ........................ .281 Instrument Display and on-board
compu ter.................................................. 283
Instrument display overview ...................... .283
Overview of the buttons on thesteering
wheel ..........................................................2 84
Operating the on-board computer .............. 285
Setting the design ...................................... 286
Setting the area for additional values ........ .287 Overview of displa
yson the multifunc‐
tion display .................................................2 87
Ad justing the instrument lighting ............... 288
Menus and submenus ................................ 288
Head-up Display ......................................... 295 LINGU
ATRO NIC ......................................... 297
No tes on operating saf ety .......................... .297
Operation ................................................... 298
Using LINGU ATRO NIC ef fectively ............... 300
Essential voice commands .......................... 301 MBUX multimedia sy
stem ....................... 317
Overview and operation .............................. 317
Sy stem settings .......................................... 353
Fit & Healt hy............................................... 362
Na vigation .................................................. 367
Te lephone .................................................. .410
Online and Internet functions ..................... 442
Media ..........................................................4 51
Ra dio .......................................................... 459
TV ............................................................... 462
Sound ......................................................... 470 Maintenance and care
.............................474
ASS YST PLUS service inter val display ........ .474
Engine compartment .................................. 475
Cleaning and care ...................................... .483 Breakdown assi
stance ............................ 493
Emergency ................................................. .493
Flat tyre ...................................................... 495
Battery (vehicle) ......................................... 502
To w- starting or towing away ....................... 507
Electrical fuses ............................................ 512 Wheels and tyres
...................................... 516
No tes on noise or unusual handling char‐
acteristics .................................................. .516
No tes on regular lyinspecting wheels and
tyres ............................................................ 516
No tes on snow chains ................................ .516
Ty re pressure .............................................. 517
Wheel change ............................................ .526
Emergency spa rewheel .............................. 536 Contents
3

Pr
otection of the environment
Plug-in hybrid: obser vethe no tes in the Supple‐
ment. Otherwise, you may failto recognise dan‐
ge rs.
+ ENVIRONMENTAL
NOTEEnvironmental
dama gedue tooperating conditions and
personal driving style The pollutant emission of
your vehicle is
directly related tothewa yyo u operate your
ve hicle.
Help toprotect the environment byoperating
yo ur vehicle in an environmentally responsi‐
ble manner. Please obser vethefo llowing rec‐
ommendations on ope rating conditions and
pe rsonal driving style.
Operating conditions: #
Make sure that the tyre pressure is cor‐
re ct. #
Do not car ryany unnecessary weight
(e.g. roof luggage rack s once you no
lon ger need them). #
Adhere tothe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Alw ays ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while the
ve hicle is stationar y. #
Drive carefully and maintain a suitable
di st ance from theve hicle in front. #
Avoid frequent, sudden acceleration
and braking. #
Change gear in good time and use each
ge ar on lyup toÔ of its maximum
engine speed. #
Switch off the engine in stationary traf‐
fi c, e.g. byusing the ECO start/ stop
function. #
Drive fuel-ef ficiently. Obser vethe ECO
display for a fuel-ef ficient driving style. +
ENVIRONMEN
TALNO TEEnvironmental
pollution caused byirre sponsible dis‐
posal of the high-voltage battery A high-voltage battery conta
ins materials
which are harmful tothe environment. #
Dispose of faulty high-voltage bat teries
at a qualified specialist workshop. Ta
ke -back of end-of-life vehicles
EU countries onl y:
Mercedes-Benz will take back your end-of-life
ve hicle for environment-friendly disposal in
accordance with the European Union(EU) End-
of-Life Vehicles Directive.
A network of vehicle take -ba ckpoints and dis‐
mantlers has been es tablished foryo uto return
yo ur vehicle. You can lea veit at any of these
points free of charge . This makes an impor tant
contribution toclosing there cycling circle and
conse rving resources.
Fo r fur ther information about there cycling and
disposal of end-of-li fevehicles, and theta ke- Gene
ral no tes 19

This is
the case in thefo llowing situations:
R theve hicle type is dif fere nt from that for
which theve hicle's general operating pe rmit
wa s granted.
R other road users could be endangered.
R theex haust gas or noise le velge ts wo rse.
Alw ays specify theve hicle identification number
(VIN) (/ page 539) when ordering Mercedes-
Benz Genuine Parts. Owner's Manual
This Owner's Manual describes all models and
all standard and optional equipment available for
yo ur vehicle at the time of this Owner's Manual
going topress. Countr y-specific dif fere nces are
possible. No tethat your vehicle may not be fit‐
te d with all features desc ribed. This is also the
case for sy stems and functions releva nt to
saf ety. Therefore, the equipment on your vehicle
may dif fer from that in the descriptions and illus‐
trations. The original pur
chase ag reement foryo ur vehicle
contains a list of all of the sy stems in your vehi‐
cle.
Should you ha veany questions concerning
equipment and operation, please consult a
Mercedes-Benz Service Centre.
The Owner's Manual and Service Booklet are
impor tant documents and should be kept inthe
ve hicle. Operating saf
ety
Plug-in hybrid: obser vethe no tes in the Supple‐
ment. Otherwise, you may failto recognise dan‐
ge rs. &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requ ired repairs
car ried out, this could result in malfunctions
or sy stem failures. #
Alw ays ha vethe prescribed service/
maintenance workas well any required re
pairs car ried out at a qualified spe‐
cialist workshop. &
WARNING Risk of accident and inju ryas
a re sult of incor rect modifications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. If
yo u modify the on-board electronics, thege n‐
eral operating pe rmit is rende red in valid. General no
tes21

This jeopardises
the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Alw aysfit th efloor mats securely and
as prescribed in order toensure that
th ere is alw ays suf ficient room forthe
pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting equipment
tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection. Qualified specialist
workshop
Plug-in hybrid: obser vethe no tes in the Supple‐
ment. Otherwise, you may failto recognise dan‐
ge rs.
A qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications to
cor rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and
con versions R
workon electronic components
R vehicles with 48 V on-board electrical
sy stem (EQ boost tech nology): workon
high voltage components of the 48 V on-
board electrical sy stem
Mercedes‑Benz recommends a Mercedes‑Benz
service centre. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehi‐
cle checks if Mercedes-Benz has your registra‐
tion data.
It is possible that your vehicle has not yet been
re gis tere d in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an
authorised specialist dealer.
R ifyo ur vehicle has not yet been examined at
a Mercedes-Benz service centre. 28
General no tes

Data
storage Electronic control units
Elect
ronic control units are fitted in your vehicle.
Some of these are necessary forth e safe opera‐
tion of your vehicle, while some assist you when
driving (driver assis tance sy stems). In addition,
yo ur vehicle pr ovides com fort and enter tainment
functions, which are also made possible byelec‐
tronic control units.
Elect ronic control units contain da tamemories
which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance
re qu irements and tech nical events or faults.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating status of sy stem components (e.g.
fi ll le vels, battery status, tyre pressure)
R status messages concerning theve hicle or
its individual components (e.g. number of
wheel revo lutions/speed, longitudinal accel‐ eration, lateral acceleration, display of
fas‐
te ned seat belts)
R malfunctions or faults in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle
damage
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual control unit
function, this data assists the manufacturer in
de tecting and rectifying faults and optimising
ve hicle functions. The majority of this data is
te mp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored
in theeve nt or fault memor y.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufactur‐
ers) or third parties (e.g. breakdown services).
Services include repair services, maintenance
processes, warranty claims and quality assur‐ ance measures,
forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third
parties collect, process and use the data. They
document tech nical statuses of theve hicle,
assist in finding faults and impr oving quality and
are transmitted tothe manufacturer, if neces‐
sar y.Fu rthermore, the manufacturer is subject
to product liability. Forth is, the manufacturer
requ irestech nical da tafrom vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem 30
General no tes

#
Hold the wiper arm with one hand. With the
ot her hand, turn the wiper blade in the direc‐
tion of ar row1away from the wiper arm as
fa r as it will go. #
Slide catch 2inthe direction of ar row 3
until it engages in there mo val position. #
Remo vethe wiper blade from the wiper arm
in the direction of ar row4. Fi
tting the wiper blades #
Inse rtthe new wiper blade into the wiper
arm in the direction of ar row1. #
Slide catch 2inthe direction of ar row 3
until it engages in the locking position. #
Make sure that the wiper blade is seated cor‐
re ctly. #
Foldthe wiper arms back onto the wind‐
screen. #
Switch on the ignition. #
Press theî button on the combination
switch (/ page151).
The wiper arms will mo veinto the original
position.
Maintenance display Light and sight
15 3

#
Remo vethe pr otective film 1 from the
maintenance display on the tip of the newly
fi tted wiper blades.
If th e colour of the maintenance display changes
from black to yellow, the wiper blades should be
re placed.
% The duration until the colour changes varies
depending on the usage conditions. Re
placing the rear window wiper blade &
WARNING Risk of becoming trapped if
th e windscreen wipers are switched on
while wiper blades are being replaced
If th e windscreen wipers begin tomo vewhile
yo u are changing the wiper blades, you can
be trapped bythe wiper arm. #
Alw ays switch off the windscreen wip‐
ers and ignition before changing the
wiper blades. Re
moving the wiper blade #
Switch off the ignition. #
Fold wiper arm 2away from there ar win‐
dow until it engages in there placement posi‐
tion. #
Unclip wiper blade 1from wiper arm 2
and remo veit in the direction of ar row 3. Fi
tting the wiper blade #
Position wiper blade 1with bo thlugs 3on
holder 2onthe wiper arm. #
Push wiper blade 1inthe direction of ar row
4 until it en gage s in holder 2. #
Make sure that wiper blade 1is seated cor‐
re ctly. 15 4
Light and sight

Ensu
rethefo llowing before starting the engine:
R the legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R it is safe tostart and runth e engine where
yo ur vehicle is par ked.
R the fuel tank is su fficiently filled.
R thest ar ter battery is suf ficiently charge d.
% You can also set thete mp erature with your
smartphone. In form ation on Mercedes me
connect and other services: http://
www.mercedes.me
This function is not available for all models.
Charging the bat tery before commencing
yo ur journey
If th eve hicle battery is dischar ged, youre cei ve a
messa geon your smartphone. You can then
st art theve hicle with the smartphone tocharge
th e batter y.The vehicle is automatically
switched off af terte n minu tes. Ensure
thefo llowing before starting the engine:
R the legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R it is safe tostart and runth e engine where
yo ur vehicle is par ked.
R the fuel tank is su fficiently filled.
St arting theve hicle (Remo teOnline) &
WARNING Risk of crushing or entrap‐
ment due tounin tentional starting of the
engine
Limbs could be crushed or trapped if the
engine is star ted unintentionally during
service or maintenance work. #
Alw ays secure the engine against unin‐
te ntional starting before car rying out
maintenance or repair work. Re
quirements:
R park position jis selected.
R the anti- theft alarm sy stem is not activated. R
the panic alarm is not activated.
R the hazard warning lights are switched off.
R the bonn etis closed.
R the doors are closed and loc ked.
R the windo wsand sliding sun roof are closed. #
Start theve hicle using the smartphone:
af te reve ryvehicle start, the engine runs for
te n minu tes.
yo u can car ryout a maximum of two consecu‐
tive starting attem pts. The vehicle must be star‐
te d once with theke y before trying tostart the
ve hicle again with the smartphone. you can stop
th eve hicle again at any time.
% further information can be found in the
smartphone app.
Securing the engine against starting before
car rying out maintenance or repair work: #
switch on the hazard warning lights.
or #
unlock the doors.
or Driving and parking
175

MBUX Interior Assistant
Note
s on lasers and laser classification &
WARNING Risk of inju ryfrom laser radi‐
ation from the camera
This product uses a laser sy stem. If the hous‐
ing is opened or damaged, invisible laser
beams can escape in an uncontrolled man‐
ner.
Laser radiation can damage your retina. #
Do not open the housing. #
Alw ays ha vemaintenance workand
re pairs car ried out byaqu alified spe‐
cialist workshop. This device is a class 1 laser product in accord‐
ance with DIN EN 60825-1:20
14 &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad and traf
fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Overview of the MBUX Interior Assistant
If th eve hicle is fitted wi th the MBUX Interior
Assis tant, selected functions of the multimedia
sy stem can be operated conta ct-free. In addi‐
tion, there ading light or sear chlight can be
switched on or off con tact-free.
The MBUX Interior Assi stant can dif fere ntia te
between driver and front passenger interactions.
The MBUX Interior Assis tant recognises cer tain
hand positions (poses). MBUX multimedia sy
stem 325

R
Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page 436).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa GSM network is available.
R The contract partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre. Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation are
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/ind ex.html
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The information is
then sent toyour desired
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% In cer tain countries you must confirm the
data transfer.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. MBUX multimedia sy
stem 435