MERCEDES-BENZ GLE COUPE 2020 Owners Manual

%
The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 20 17/79. Proper and full functionality of
th e11 2 emergency call sy stem (EU eCall)
depends on circums tances be yond the influ‐
ence of Mercedes-Benz AG. This includes
mobile network co verage and thete ch nical
infrastructu reofthe public reception centres
in there spective countries.
% Please obser vethat in theeve nt of a repair
ge nuine Mercedes-Benz batteries mu stbe
used which ha vebeen certified pursuant to
th e delegated regulation EU 20 17/79
(Appendix I). Other manu facturers are also
permitted pr ovided their batteries are certi‐
fi ed according tothe delegated regulation
EU 20 17/79.
The reisthe option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers. Mercedes-Benz
recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an au tomatical lytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit tedimmediately
tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y.
Overview of emer gency call sy stems
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 469) or
manually .
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation. 468
MBUX multimedia sy stem

Messages on
the display
The following messages appear in the display of
bo th emer gency call sy stems:
R SOS NOT READY :th e ignition is not on or
eCall is not available. This does not necessa‐
ri ly indicate comple tefailure of the emer‐
ge ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R 0053: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter. Tr
iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call in
th efo llowing situations:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident.
R After an auto maticallyinitiated emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theov erhead control panel
fl ashes until the emer gency call is finished. If no connection can be made
tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual emer gency call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long (/ page 460). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands (/ page 324). MBUX multimedia sy
stem 469

The emer
gency call has been made:
R Avo ice connection is es tablished with an
emer gency call centre.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and the police tothe accident
site. R
A message with accident data is transmit ted
to the emer gency call centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone. Emer
gency call sy stem data transmission
Fo r bo th th e Mercedes-Benz emer gency call sys‐
te m as well as the11 2 emergency call sy stem
(EU eCall) data is transfer redto the Mercedes-
Benz emer gency call centre or the public emer‐
ge ncy services call centre.
Depending on the emer gency call sy stem
(/ page 467) activated dif fere nt da tais trans‐
mit tedto the appropriate emer gency call centre. 47 0
MBUX multimedia sy stem

Tr
ansmitted data according toactivated emer gency call sy stem: Mercedes-Benz emer
gency call 112 emer gency call
R Vehicle's GPS position data
R GPS position data on thero ute (a few hund red metres before the acci‐
dent)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
R Whe ther Mercedes me connect is available or not
This is a requ irement forth e option of forw arding the call tothe
Mercedes-Benz Cus tomer Centre if necessar y. R
Vehicle's GPS position data
R GPS position data on thero ute (a few hund red metres before the acci‐
dent)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the11 2 emer gency call sy stem (EU
eCall) is activated in theve hicle, the acci‐
dent data is transmit ted directly tothe pub‐
lic emer gency call centre. MBUX multimedia sy
stem 471

Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call da taas desc ribed abo vecan
be called up.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe dis‐
pla y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of display is switched OFF,
this means the emer gency call
sy stem passed diagnostics successfully.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
0076 button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Information on data processing
Processing of personal data via
the
Mercedes-Benz emer gency call sy stem
All processing of personal data via the
Mercedes-Benz emer gency call sy stem cor re‐
sponds with the specifications in the EU Regula‐
tion 20 16/679 "on the pr otection of individuals
with rega rd tothe processing of personal data
(GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call sy stem forre scue and reco very
in theeve nt of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call sy stem in addi‐
tion tothe11 2 emer gency call sy stem (EU eCall),
has theright touse the11 2 emer gency call sys‐
te m ins tead of the Mercedes-Benz emer gency
call sy stem.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call sy stem are
th e local dealers. 472
MBUX multimedia sy stem

Processing of personal data via
the11 2
emer gency call sy stem (EU eCall)
All processing of personal data via the11 2 emer‐
ge ncy call sy stem (EU eCall) cor responds with
th e specifications in the EU Regulation
20 16 /679 "on the pr otection of individuals with
re ga rd tothe processing of personal data
(GDPR)" and is based particular lyon the neces‐
sity of upholding the vital interests of the af fec‐
te d person in accordance with Article 6, Clause
1, Letter d of the GDPR.
The processing of this type of data is strictly
limited tothe purpose of operating the emer‐
ge ncy calls tothest andard European emer gency
call number 112.
Data recipient
The recipients of da tathat is processed using
th e11 2 emergency call sy stem (EU eCall) are the
re leva nt eme rgency call inquiry term inals that
are specified tofirs tre cei veand handle emer‐
ge ncy calls tothest andard European emer gency
call number 112by there spective country
authorities in whose territory you are located. Ar
rangements for data processing
Bo th emer gency call sy stems are designed so
th at thefo llowing requ irements are fulfilled:
R The data con tained in the sy stem memory is
not accessible outside the sy stem prior to
th e initiation of an emer gency call.
R Both emer gency call sy stems cann otbe
traced and there is no continuous tracking in
normal operation.
R The data in the sy stem's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu‐
ously overwritten in the sy stem's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal
function of the sy stem are available.
R The record of the activity data of bo themer‐
ge ncy call sy stems is only kept for as long as
is requ ired tofulfil the purpose of handling
th e emer gency call, and under no circum‐
st ances for more than 13 hours af terthe
time that an emer gency call is initia ted. Rights of persons af
fected bythe data pro‐
cessing
The person af fected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection,
del etion or bar ring of da tathat af fects him or
her and that the processing of which does not
cor respond with the GDPR regulations. Each cor‐
re ction, del etion or bar ring car ried out according
to this regulation must be shared with theth ird
party towhich the data has been transmit ted,
pr ov ided this does not pr oveto be infeasible and
does not incur disproportionate expenditure.
The person af fected bythe data processing has
th eright tocomplain tothe appropriate data
pr otection authority should they be of the opin‐
ion that their rights ha vebeen infringed bythe
processing of their personal data.
Re sponsible contact point forth e processing of
access rights: Konzernbeau ftra gter für den
Datenschutz, Mercedes-Benz AG, HPC G353,
D-70546 Stutt gart, Germany MBUX multimedia sy
stem 473

Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. &
WARNING Risk of an accident from
ope rating mobile communication equip‐
ment while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle. Depending on
theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (/ page474).
R Vehicles without a communication mod‐
ule:
- viaWi-Fi wi tha data-enabled mobile
phone (/ page475)
- via Blue tooth®
with a data-enabled
mobile phone (/ page475)
R via car telephony (/ page476)
The In tern et functions can only be used toa limi‐
te d degree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card. 474
MBUX multimedia sy stem

To
use In tern et access via the communication
module thefo llowing conditions must be me t:
R Mercedes me connect is active and ready for
operation.
R Mercedes me connect is activated for Inter‐
net access.
Fo r most Mercedes me connect services, data
vo lume is available when pur chasing the serv‐
ices.
To use some functions, e.g. web br owser, Inter‐
net radio or Wi-Fi hotspot, additional da tavol‐
ume is requ ired.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited.
The data volume can be pur chased directly
from a mobile phone network pr ovider viathe
Mercedes me Portal.
% Visit a Mercedes-Benz service centre tofind
out wh ether it is possible topur chase data
vo lume in your count rydirectly from a
mobile phone network pr ovider .
Setting up an Internet connection via Wi-Fi
Re quirements: R
theWi -Fi function is acti vated on the multi‐
media sy stem (/ page373).
R theWi -Fi function is acti vated on the mobile
phone (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions).
The Internet connection via Wi-Fi is restricted or
does not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem
R theWi -Fi function is deacti vated on the
mobile phone
R Internet access via Wi-Fi is deacti vated on
th e mobile phone Multimedia sy
stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth 5
Internet settings
5 Connect via Wi-Fi #
Select the networ k. #
Log in totheWi -Fi network (/ page 373).
Se tting up an In ternetconnection via Blue‐
to oth ®
Re quirements:
R The mobile phone supports the Blue tooth®
profile PAN (Personal AreaNet work).
R The mobile phone is connec tedto the multi‐
media sy stem via Blue tooth®
(/ page 435).
If a mobile phone is connec tedto the multi‐
media sy stem forth efirs t time via Blue‐
to oth ®
,yo u will be assis tedth ro ugh the proc‐
ess of setting up an Internet connection.
The Internet connection can also be confi g‐
ured manuall y. MBUX multimedia sy
stem 475

Multimedia sy
stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth 5
Internet settings
5 Connect via Bluetooth #
Select the mobile phone.
The Internet connection is es tablished.
The Internet connection via Blue tooth®
is restric‐
te d or does not function in thefo llowing cases:
R the mobile phone is switched off
R the mobile phone is connected a an addi‐
tional mobile phone
R the mobile phone network co verage is insuf‐
fi cient
R mobile da tause is deactivated on the mobile
phone
R the Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth® R
neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
Setting up an Internet connection using car
te lephony
Re quirements:
R For use with a mobile phone:
- The mobile phone supports the Blue‐
tooth ®
SA P profile (SIM AccessProfile)
(see manufacturer's operating instruc‐
tions).
- The mobile phone is switched on.
- The mobile phone is only connec ted as an
SA Pte lephone and not in the Hands- Free
Profile.
R For use with a SIM ca rd:
- A SIM card is inser ted in the card slot in
th ete lephone module .
- The SIM card PIN is entered in the multi‐
media sy stem. Af
ter connecting the mobile phone or the SIM
card with the multimedia sy stem, there follo ws
an automatic query about confi guration ofthe
hotspot. #
Confirm thequ ery for setting up the mobile
hotspot via car telephony with Yes.
A submenu forth e hotspot manual confi gura‐
tion settings appears. #
Toset the access data for the wi reless
service pr ovider manuall y:check the
access data in theove rview. #
Select Confirm settings .
% Ifth e pr ovider is recognised cor rectly, the
cor rect settings are al ready entered. If the
access data is not cor rect, you can adjust
th is using the predefined settings. #
Toselect the predefined access data of
th e mobile phone network pr ovider: select
th eSelect predefined settings submenu.
A list of count ries appears. #
Select the count ryofyour mobile phone net‐
wo rkprov ider.
The list of available pr oviders appears. 476
MBUX multimedia sy stem

#
Select your mobile phone network pr ovider.
When an overview of the pr ovider settings
appears, make the necessary settings. #
Select Confirm settings.
A confi rmation for successful configura tion
appears.
% Toavo id possible additional costs, set the
access data in the manual confi guration set‐
tings, e.g. theRoaming option, according to
yo ur data tariff .Yo u can contact your mobile
phone network pr ovider toobtain the precise
access data. #
Confirm the connection with theve hicle hot‐
spot using the security key (/ page375).
% Onlyfor connections using the Blue tooth®
SA P profile: if you use a mobile phone to
pr ov ide the mobile hotspot forth eve hicle,
th is telephone will no longer ha veany teleph‐
ony and Internet functions and it cannot
re cei veany more mobile phone data. Tocon‐
tinue touse In tern et functions on the mobile
phone, you can connect it with theve hicle
hotspot. In this wa y,the mobile phone
accesses its own mobile phone da taagain, albeit using
Wi-Fi. Forth is reason, toavo id
additional costs, switch off the automatic
download of software updates via Wi-Fi on
yo ur mobile phone.
% Setting up the mobile hotspot at a later time
is also possible using theSystem menu . If
re qu ired, you can call up and adjust the
access data at a later time in the same
menu.
Establishing an automatic Internet connec‐
tion
Multimedia sy stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth 5
Internet settings #
Highlight the mobile phone. #
Select 0048. #
Activate Permanent Internet connection
D. Cancelling In
ternetaccess permission for a
mobile phone
Multimedia sy stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth 5
Internet settings #
Select 0048inthe line of the mobile phone. #
Select Delete configuration. #
Select Yes.
Displaying mobile phone details
Multimedia sy stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth 5
Internet settings #
Select 0048inthe line of the mobile phone. #
Select Details.
Establishing an Internet connection
Multimedia sy stem:
4 © 5
Mercedes me & Apps #
Forex ample, select zBrowser . MBUX multimedia sy
stem 477