MERCEDES-BENZ GLE SUV 2019 Owners Manual

transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request?
mes‐
sa ge appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me Tr
ansfer red data during a se rvice call Obser
vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
Depending on which service is activated, thefo l‐
lowing data is transmitte d when a call is made:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber R
Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
R Cur rent vehicle location
R Mileage and maintenance data
R Selected data about thest atus of theve hicle
The following data is transmitted if no service is
activated and the data pr otection prom pthas
been confirmed:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
The following data is transmitted if the data pro‐
te ction prom pthas been rejected:
R Reason for initiating the call
R Rejection of the data pr otection prom pt Mercedes me and apps
Information about Mercedes me
When you log in with a user account tothe
Mercedes me por tal,th en services and of fers
from Mercedes-Benz will be available to you.
Av ailability is countr y-dependent.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
http://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Calling up the Mercedes me user account
Multimedia sy stem:
, © .
Mercedes me & Apps
Yo ur vehicle is connected with a user
account #
Select Mercedes me.
Information about the connected user
account appears. 448
MBUX multimedia sy stem

Yo
ur vehicle is not yet connec ted with a user
account #
Select Mercedes me. #
The instructions for creating a user account
and connecting theve hicle with this follow
on the media displa y.
% Ifth e Mercedes me app is available on a
mobile phone, theve hicle connection can be
accomplished using the QR code shown.
Calling up the Mercedes me services
Re quirements:
R The vehicle is connected with the user
account.
Multimedia sy stem:
, © .
Mercedes me & Apps #
Select Services.
Wi thin theva rious categories you can see the
Mercedes me services you ha vealready pur‐
ch ased and also those still available topur‐
ch ase. To
activate or deactivate the services, log in
to yo ur user account in the Mercedes me
por tal.
Deleting a connection between a user
account and theve hicle
Re quirements:
R The (vehicle) profile of the user account that
wa s initially connected with theve hicle is
selected.
R The profile is synchronised (→ page 347).
R A PIN has been set.
Multimedia sy stem:
, © .
Mercedes me &
Apps .
Mercedes me #
Select Delete vehicle assignment. #
Ente rth e PIN of the connected user account.
% Only the user, whose user account was ini‐
tially connected with theve hicle can dele te
th e connection between all user accounts
and theve hicle. Mercedes-Benz emer
gency call sy stem Information on
available emer gency call sys‐
te ms
Tw o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem
R 112 emergency call sy stem (EU eCall)
Bo th emer gency call sy stems can help tosave
lives in theeve nt of an accident.
The trans fer of specific data is requ ired forthe
intended function of bo themer gency call sys‐
te ms. This will be explained in the "Data trans‐
fe r" section (→ page 452).
% The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle cor responds with the EU-eCall
St andard (EU 20 17/79). Proper and full
functionality of the11 2 emergency call sys‐
te m (EU eCall) depends on circums tances
be yond the influence of Daimler AG. This
includes mobile network co verage and the
te ch nical infrastructu reofthe public recep‐
tion centres in there spective countries. MBUX multimedia sy
stem 449

Overview of
the emer gency call sy stems available in theve hicle Mercedes-Benz emer
gency call sy stem 112 emer gency call sy stem (EU eCall)
R Both emer gency call sy stems are included as standard equipment in your vehicle and are activated at thefa ctor y.
R The use of bo themer gency call sy stems is exempt from charge s.
R The Mercedes-Benz emer gency call sy stem is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmit‐
te dto a Mercedes-Benz emer gency call centre.
In theeve ntthat the emer gency call centre of the Mercedes-Benz
emer gency call sy stem cann otbe reached (e.g. due toa lack of net‐
wo rkcoverage ),th e11 2 emer gency call is car ried out automaticall y.R
Ifyo u decide on the11 2 emer gency call sy stem (EU eCall), then the
sy stem only logs in tothe mobile phone network af terth e triggering of
a manual or automatic emer gency call.
R The 112 emergency call sy stem (EU eCall) transmits automatic and
manual emer gency call topublic coordination centres.
R Both emer gency call sy stems only function in areas in which the wireless service pr oviders of fer mobile phone co verage.
R For bo thsystems, insuf ficient network co verage from the wireless service pr oviders can result in an emergency call not being transmitted. Yo
u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
There is the option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU eCall). Contact address
for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers. Mercedes-Benz
recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak. 450
MBUX multimedia sy stem

R
Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overeliability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is on ly transferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an au tomatically triggered
emergency call in which there is no voice
con tact, the accident data is transmit ted
immediately tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y.Overview of emer
gency call sy stems
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (→ page 451) or
manually .
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation.
Messages on the display
The following displa ysappear in the multimedia
sy stem display of the bo themer gency call sys‐
te ms:
R SOS NOT READY: the ignition is not on or
th ere is a malfunction with the emer gency
call sy stem. This does not necessarily indi‐
cate comple tefailure of the emer gency call sy
stem. Emer gency calls call still be trans‐
mit ted.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d. MBUX multimedia sy
stem 451

Bo
th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call in
th efo llowing situations:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident.
R After an auto matically initia ted emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmitted
to the emer gency call centre.
The SOS button in theov erhead control panel
fl ashes until the emer gency call is finished.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone. If an eme
rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual emer gency call #
Using the SOS but ton in theove rhead
control panel: pressthe SOS button at least
one second long. #
Using voice control: usethe LINGUA‐
TRONIC voice commands (Link tothe section
with voice commands) (→ page 322).
The emer gency call has been made:
R Avo ice connection is es tablished with an
emer gency call centre.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice connection is es
tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and the police tothe accident
site.
R A message with accident data is transmit ted
to the emer gency call centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe display of the multimedia sy stem. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone.
Emer gency call sy stem data transmission
Fo r bo th th e Mercedes-Benz emer gency call sys‐
te m as well as the11 2 emergency call sy stem
(EU eCall) data is transfer redto the Mercedes-
Benz emer gency call centre or the public emer‐
ge ncy services call centre.
Depending on the emer gency call sy stem
(→ page 449) activated dif fere nt da tais trans‐
mit tedto the appropriate emer gency call centre. 452
MBUX multimedia sy stem

Tr
ansmitted data according toactivated emer gency call sy stem: Mercedes-Benz emer
gency call 112 emer gency call
R Vehicle's GPS position data
R The last GPS position data on thero ute (a few hund red metres before
th e incident)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
R Whe ther Mercedes me connect is available or not
This is a requ irement forth e option of forw arding the call tothe
Mercedes-Benz Cus tomer Centre if necessar y. R
Vehicle's GPS position data
R GPS position data on thero ute (a few hund red metres before the inci‐
dent)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the11 2 emer gency call sy stem (EU
eCall) is activated in theve hicle, the acci‐
dent data is transmit ted directly tothe pub‐
lic emer gency call centre. MBUX multimedia sy
stem 453

Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call da taas desc ribed abo vecan
be called up.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of themedia display is switched OFF,
this means the
emer gency call sy stem passed diagnostics suc‐
cessfully. If necessar y,switch ON the media dis‐
pla y,if it was switched OFF before.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Information on data processing
Processing of personal data via
the
Mercedes-Benz emer gency call sy stem
All processing of personal data via the
Mercedes-Benz emer gency call sy stem cor re‐
sponds with the specifications in the EU Regula‐
tion 20 16/79 "on the pr otection of individuals
with rega rd tothe processing of personal data
(GDPR)"
The data is solely used bythe Mercedes-Benz
emer gency call sy stem forre scue and reco very
in theeve nt of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call sy stem in addi‐
tion tothe11 2 emer gency call sy stem (EU eCall),
has theright touse the11 2 emer gency call sys‐
te m ins tead of the Mercedes-Benz emer gency
call sy stem.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call sy stem are
th e local dealers. 454
MBUX multimedia sy stem

Processing of personal data via
the11 2
emer gency call sy stem (EU eCall)
All processing of personal data via the11 2 emer‐
ge ncy call sy stem (EU eCall) cor responds with
th e specifications in the EU Regulation 20 16/79
"on the pr otection of individuals with rega rd to
th e processing of personal data (GDPR)" and is
based particular lyon the necessity of upholding
th e vital interests of the af fected person in
acco rdance with Article 6, Clause 1,Letter d of
th e GDPR.
The processing of this type of data is strictly
limited tothe purpose of operating the emer‐
ge ncy calls tothest andard European emer gency
call number 112.
Data recipient
The recipients of da tathat is processed using
th e11 2 emergency call sy stem (EU eCall) are the
re leva nt eme rgency call inquiry term inals that
are specified tofirs tre cei veand handle emer‐
ge ncy calls tothest andard European emer gency
call number 112by there spective country
authorities in whose territory you are located. Ar
rangements for data processing
Bo th emer gency call sy stems are designed so
th at thefo llowing requ irements are fulfilled:
R The data con tained in the sy stem memory is
not accessible outside the sy stem prior to
th e initiation of an emer gency call.
R Both emer gency call sy stems cann otbe
traced and there is no continuous tracking in
normal operation.
R The data in the sy stem's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu‐
ously overwritten in the sy stem's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal
function of the sy stem are available.
R The record of the activity data of bo themer‐
ge ncy call sy stems is only kept for as long as
is requ ired tofulfil the purpose of handling
th e emer gency call, and under no circum‐
st ances for more than 13 hours af terthe
time that an emer gency call is initia ted. Rights of persons af
fected bythe data pro‐
cessing
The person af fected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection,
del etion or bar ring of da tathat af fects him or
her and that the processing of which does not
cor respond with the GDPR regulations. Each cor‐
re ction, del etion or bar ring car ried out according
to this regulation must be shared with theth ird
party towhich the data has been transmit ted,
pr ov ided this does not pr oveto be infeasible and
does not incur disproportionate expenditure.
The person af fected bythe data processing has
th eright tocomplain tothe appropriate data
pr otection authority should they be of the opin‐
ion that their rights ha vebeen infringed bythe
processing of their personal data.
Re sponsible contact point forth e processing of
access rights: Authorised company representa‐
tive for data pr otection, Daimler AG, HPC G353,
D-70546 Stutt gart, Germany MBUX multimedia sy
stem 455

Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. &
WARNING Risk of di stra ction from oper‐
ating mobile communication equipment
while theve hicle is in motion
If yo u operate mobile communication equip‐
ment when driving, you will be distracted
from the tra ffic situation. This could also
cause youto lose control of theve hicle. #
Only operate this equipment when the
ve hicle is stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle.
Depending on theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (→ page 456).
R Vehicles without a communication mod‐
ule: -
viaWi-Fi wi tha data-enabled mobile
phone (→ page 457)
- via Blue tooth®
with a data-enabled
mobile phone (→ page 457)
The In tern et functions can only be used toa limi‐
te d deg ree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integ rated SIM card.
To use In tern et access via the communication
module thefo llowing conditions must be me t:
R Mercedes me connect is active and ready for
operation.
R Mercedes me connect is activated for Inter‐
net access.
R Data volume via Mercedes me connect is
av ailable.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited.
The data volume must be pur chased via
Mercedes me connect. 456
MBUX multimedia sy stem

%
Con tact a Mercedes-Benz service centre to
fi nd out wh ether it is possible topur chase
data volume in your count ry.
Setting up an Internet connection via Wi-Fi
Re quirements:
R theWi -Fi function is acti vated on the multi‐
media sy stem (→ page 369).
R theWi -Fi function is acti vated on the mobile
phone (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions).
The Internet connection via Wi-Fi is restricted or
does not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem
R theWi -Fi function is deacti vated on the
mobile phone R
Internet access via Wi-Fi is deacti vated on
th e mobile phone
Multimedia sy stem:
, © .
Settings .
System .
Wi-Fi &
Bluetooth .
Internet settings .
Connect via
Wi-Fi #
Select the networ k. #
Log in totheWi -Fi network (→ page 369).
Setting up an Internet connection via Blue‐
to oth ®
Requ irements:
R The mobile phone supports the Blue tooth®
profile PAN (Personal AreaNet work).
R The mobile phone is connec tedto the multi‐
media sy stem via Blue tooth®
(→ page 426).
The Internet connection via Blue tooth®
is restric‐
te d or does not function if:
R the mobile phone is switched off
R the mobile phone is connected a an addi‐
tional mobile phone R
the mobile phone network co verage is insuf‐
fi cient
R mobile da tause is deactivated on the mobile
phone
R the Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth®
R neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an In tern et connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection.
The Internet connection can also be confi gured
manually. MBUX multimedia sy
stem 457