MERCEDES-BENZ GLE SUV 2021 Owners Manual

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Select Call.
R Afteryo ur agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, theve hicle
data is transfer red automatically
(/ page 325).
R The Mercedes-Benz Cus tomer Centre
ta ke syo ur call and or ganises the break‐
down and accident assis tance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident,
an automatic emer gency call can be initi‐
ated. This has prio rity over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear af ter a delay in theeve nt
of a breakdown. If you are already in contact
with the Mercedes-Benz Cus tomer Centre or
ha ve already recei ved support, this prom pt
can be igno red or declined.
% Ifyo u ans werth e prom ptfor support from
th e Mercedes-Benz Cus tomer Centre with Later,
the message will be hidden and
appear again later.
The prom pttrig geredby the Mercedes me
connect service "Telediagnostics", can either
be confi rmed or declined. Af ter being
declined, this will not be shown again.
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement, theve hicle data is
transfer red and the Mercedes-Benz cus tomer centre
take syo ur prefer red appointment
date. The information is then sent to your
desired service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel (/ page 326).
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th eAc cident and Breakdown Management
services are not acti vated on Mercedes me, the
Do you want to transmit vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the process-
ing of your request? messageis shown. 328
MBUX multimedia sy stem

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Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smoo thservice.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology. R
The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle If a call is made
for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle MBUX multimedia sy
stem 329

R
Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted
in the second stage toenable an optimal
service.
An overview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitte d withinthe scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requiredtoprocess the incident, forw ar‐
ded tothe service partner authorised bythe Mercedes-Benz Cus
tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre.
% The recorded message is not available in
eve rycountr y. Overview of
the Mercedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and of fers
from Mercedes-Benz will be available to you.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia sy stem. In
theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes
me user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car Of fice or the
we b br ows er depending on availability Overview of In-Car Of
fice Using In-Car Of
fice, you can connect your online
services with the multimedia sy stem.
Re quirements for In-Car Of fice:
R Your mobile phone is connected with the
multimedia sy stem.
R You ha vea user account forth e Mercedes
me Portal.
R The In-Car Of fice service is acti vated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. Of fice 365, and ha veconnected 330
MBUX multimedia sy stem

th
e online service with your user account in
th e Mercedes me Portal.
In-Car Of fice functions:
R Display pending appointments in the calen‐
dar
- Reading out calendar ent ries
- Calling (requirement being that a tele‐
phone number is sa ved)
- Navigating toappointments (requirement
being that the appointment conta ins a
navigable destination)
- Deleting a calendar ent ryR
Displ ayand selection of tasks and calls to
compl ete
- Reading aloud
- Calling (requirement being that a tele‐
phone number is sa ved)
- Deleting
R Noting ca lls
- Declining incoming calls and saving as a
task in theTasks & calls menu
R Marking entry inTasks & calls as completed
0073 R
Managing e-mails
-
Showing/reading e-mails
- Writing and forw arding e-mails
% You can start the In-Car Of fice function
using theMercedes me & Apps menu.
Please no tethat cer tain functions are only
av ailable when theve hicle is stationar y. We
b br owser overview The
web br ows er is star ted using theMercedes
me & Apps menu. MBUX multimedia sy
stem 331

1
URL entry
2 Bookmar ks
3 Web page, back
4 Web page, forw ards
5 Torefresh/s top
6 Options
% Websites cann otbe shown while theve hicle
is in motion. Overview of smartphone integ
ration Wi
th Smartphone Integration, you can use cer‐
ta in functions on your mobile phone via the mul‐
timedia sy stem displa y.
Only one mobile phone at a time can be connec‐
te d via Smartphone Integ ration tothe multime‐
dia sy stem. Also for use with two phone mode
with smartphone integration, only one additional mobile phone can be connected using Blue‐
tooth
®
with the multimedia sy stem.
The full range of functions for Smartphone Inte‐
gration is only possible with an Internet connec‐
tion. The appro priate application must be down‐
loaded on the mobile phone touse Smartphone
In te gration. The mobile phone must be switched
on and connected toa USB port with theç
symbol on the multimedia sy stem using a suita‐
ble cable. 332
MBUX multimedia sy stem

Apps
for Smartphone Integration
R Apple CarPlay ®
R Android Auto
% For saf etyre asons, thefirs t acti vation of
Sma rtphone Integration on the multimedia
sy stem must be car ried out when theve hicle
is stationary and the parking brake is
applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y.
Overview of transfer redve hicle data
When using Smartphone Integration, cer tain
ve hicle data is transfer redto the mobile phone.
This enables youto getth e best out of selected
mobile phone services. Vehicle data is not
directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised) The transfer of
this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page312).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
R Drive type
The trans fer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction R
Acceleration dire ction
This da tais used bythe mobile phone to
impr ovethe accuracy of the navigation (e.g. for
continuation in a tunnel). Mercedes-Benz eme
rgency call sy stem Information on
available emer gency call sys‐
te ms Tw
o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem
R 112 emer gency call sy stem (EU eCall)
The Mercedes-Benz emer gency call sy stem is
not available in all countries. You can find more
information on there gional availability of eCall
at: https://www.mercedes-benz-mobile.com/
ex tra/ecall/
The following applies for bo themer gency call
sy stems:
R The transfer of specific data is requiredfor
th e intended function of bo themer gency call MBUX multimedia sy
stem 333

sy
stems. This will be explained in the "Data
transfer" section (/ page 337).
R Both emer gency call sy stems are included as
st andard equipment in your vehicle and are
activated at thefa ctor y. R
The use of bo themer gency call sy stems is
exe mpt from charge s.
R Both emer gency call sy stems only function in
areas in which the mobile phone network
pr ov iders of fer mobile phone co verage. Fo
r bo thsystems, insuf ficient network co ver‐
age from the mobile phone network pr ovid‐
ers can result in an emer gency call not being
transmitted.
Di fferences between the Mercedes-Benz emer gency call sy stem and 112 emer gency call sy stem (EU eCall) Mercedes-Benz emer
gency call sy stem 112 emer gency call sy stem (EU eCall)
R The Mercedes-Benz emer gency call sy stem is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmit‐
te dto a Mercedes-Benz emer gency call centre.
In theeve ntthat the emer gency call centre of the Mercedes-Benz
emer gency call sy stem cann otbe reached (e.g. due toa lack of net‐
wo rkcoverage ),th e11 2 emer gency call is car ried out automaticall y.R
Ifyo u decide touse the11 2 emer gency call sy stem (EU eCall), then
th e sy stem only logs in tothe mobile phone network af terth e trigger‐
ing of a manual or automatic emer gency call.
R The 112 emergency call sy stem (EU eCall) transmits automatic and
manual emer gency calls di rectly topublic coordination centres. %
The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 20 17/79. Proper and full functionality of
th e11 2 emergency call sy stem (EU eCall)
depends on circums tances be yond the influ‐
ence of Mercedes-Benz AG. This includes mobile network co
verage and thete ch nical
infrastructu reofthe public reception centres
in there spective countries.
% Please obser vethat in theeve nt of a repair
ge nuine Mercedes-Benz batteries mu stbe
used which ha vebeen certified pursuant toth
e delegated regulation EU 20 17/79
(Appendix I). Other manu facturers are also
permitted pr ovided their batteries are certi‐
fi ed according tothe delegated regulation
EU 20 17/79. 334
MBUX multimedia sy stem

There is
the option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers.
Mercedes-Benz recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y. R
With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an auto maticallytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit ted
immediately tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y. Overview of emer
gency call sy stems Bo
th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 336) or
manually . Only make emergency calls if
you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation.
Messages on the display
The following messages appear in the display of
bo th emer gency call sy stems:
R SOS NOT READY: the ignition is not on or
eCall is not available. This does not necessa‐
ri ly indica tecompl etefa ilure of the emer‐
ge ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R 0053: The icon appears in the display during
an active emer gency call. MBUX multimedia sy
stem 335

%
Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call
af te r:
R Activation of there stra int sy stems such as
airbags or seat belt tensioners af ter an acci‐
dent
The emergency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmitted
to the emer gency call centre. The SOS button in
theove rhead control panel
fl ashes until the emer gency call is finished.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 112 or an app ro‐
priate local emer gency call number on your
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y. Tr
iggering a manual emer gency call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long (/ page 326). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands .
The emer gency call has been made:
R Avo ice connection is es tablished with an
emer gency call centre.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and the police tothe accident
site.
R A message with accident data is transmit ted
to the emer gency call centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y.336
MBUX multimedia sy stem

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Dial the emer gency number1 12or an appro‐
priate local emer gency call number on your
mobile phone. Emer
gency call sy stem data transmission Fo
r bo th th e Mercedes-Benz emer gency call sys‐
te m as well as the11 2 emergency call sy stem
(EU eCall) data is transfer redto the Mercedes- Benz emer
gency call centre or the public emer‐
ge ncy services call centre.
Depending on the emer gency call sy stem
(/ page 333) activated dif fere nt da tais trans‐
mit tedto the appropriate emer gency call centre. MBUX multimedia sy
stem 337