MERCEDES-BENZ GLK-Class 2012 X204 Workshop Manual

Problems with the occupant classification systemProblemPossible causes/consequences and M SolutionsThe 45
indicator lamp
illuminates and
remains illuminated.
The person on the
front-passenger seat:
R has the weight of a
typical adult
R has been determined
by the system not to
be a child.The OCS is malfunctioning.XHave the OCS checked as soon as possible at an authorized
Mercedes-Benz Center.XObserve the additional display messages in the multifunction
display ( Y page 187).GWARNING
If the 45 indicator lamp illuminates and remains illuminated when the weight of a typical
adult or someone larger than a small individual has been detected on the passenger seat, do not
allow any occupant to use the passenger seat until the system has been repaired.
ProblemPossible causes/consequences and M SolutionsThe 45
indicator lamp does not
illuminate and/or does
not remain illuminated.
The front-passenger
seat is:
R unoccupied
R occupied with a
weight up to or less
than a typical 12-
month-old child in a
standard child
restraint systemThe OCS is malfunctioning.XMake sure there is nothing between the seat cushion and the
child seat.XCheck the installation of the child restraint system.XMake sure that no objects are applying additional weight onto
the seat.XIf the 45 indicator lamp does not illuminate, have the
OCS checked as soon as possible at an authorized Mercedes-
Benz Center. Do not transport a child on the front-passenger
seat as long as the OCS is not functioning.XObserve the additional display messages in the multifunction
display ( Y page 187).GWARNING
If the 45 indicator lamp does not illuminate or remains out with the weight of a typical
12-month-old child in a standard child restraint or less, or is unoccupied, on the front-passenger
seat, do not transport a child on the front-passenger seat until the system has been repaired.
Occupant safety49SafetyZ

NECK-PRO head restraints
The NECK-PRO head restraints increase
protection to the driver's and front
passenger's head and neck. To this end, the
NECK-PRO head restraints on the driver's and
front-passenger seats are moved forwards
and upwards in the event of a rear-end
collision of a certain severity. This provides
better head support.GWARNING
Do not secure any objects (e.g. coat hangers)
on the NECK-PRO head restraints. Otherwise,
the NECK-PRO head restraints may not
function properly, or in the event of a rear-end
collision may not be able offer the level of
protection they are designed to provide.
GWARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints are activated or when the side
impact air bags or pelvis air bags are
deployed, or they can prevent this completely.
The NECK-PRO head restraints or side impact
air bags/pelvis air bags can therefore not
provide the intended protection. Do not use
any seat or head restraint covers.
If the NECK-PRO head restraints have been
triggered in an accident, reset the NECK-PRO
head restraints on the driver’s and front-
passenger seat ( Y page 50). Otherwise, the
additional protection will not be available in
the event of another rear-end collision. You
can recognize when NECK-PRO head
restraints have been triggered by the fact that
they have moved forwards and can no longer
be adjusted.
GWARNING
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Resetting triggered NECK-PRO head
restraints
GWARNING
For safety reasons, have the NECK-PRO head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision.
GWARNING
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
XPress the base of the NECK-PRO head
restraint cushion back in the direction of
arrow ; as far as it will go.XPush the NECK-PRO head restraint cushion
down into the guide in the direction of
arrow = as far as it will go.50Occupant safetySafety

XFirmly fold the NECK-PRO head restraint
cushion back in the direction of arrow :
until it engages.XRepeat this procedure for the second
NECK-PRO head restraint.
Seat belts
Important safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened when the vehicle is in motion.
i For further information on infants and
children traveling in the vehicle and on
infant and child restraint systems, see
"Children in the vehicle" ( Y page 55).
GWARNING
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.
GWARNING
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.GWARNING
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWARNING
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat belts
GWARNING
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts in any other
way than as described in this section, as
Occupant safety51SafetyZ

that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver's side knee
bag, front-passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver's side knee bag and ETDs) and side
(side impact air bags, window curtain air
bags, and ETDs) impacts which exceed
preset deployment thresholds and in
certain rollovers (window curtain air bags
and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always fitted
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
R Seat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.
The twisted seat belt against your body
could cause injuries.
R Pregnant women should also always use a
lap-shoulder belt. The lap belt portion
should be positioned as low as possible on
the hips to avoid any possible pressure on
the abdomen.
R Place the seat backrest in a position that is
as upright as possible.
R Check your seat belt during travel to make
sure it is properly positioned.
R Never place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R When using a seat belt to secure infant
restraints, toddler restraints, or children in
booster seats, always follow the child seat
manufacturer's instructions.GWARNING
Do not pass seat belts over sharp edges. They
could tear.
Do not allow the seat belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the seat belt.
Never attempt to make modifications to seat
belts. This could impair the effectiveness of
the seat belts.
52Occupant safetySafety

Fastening seat beltsGWARNING
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seat whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child. For additional information, see the
"Children in the vehicle" section.
A child's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
XAdjust the seat and move the backrest to
an almost vertical position ( Y page 90).XPull the seat belt smoothly through belt
sash guide :.XWithout twisting it, guide the shoulder
section of the seat belt across the middle
of your shoulder and the lap section across
your hips.XEngage belt tongue ; in buckle =.XIf necessary, adjust the seat belt to the
appropriate height ( Y page 53).XIf necessary, pull upwards on the shoulder
section of the seat belt to tighten the belt
across your body.
All seat belts except the driver's seat belt are
equipped with a special seat belt retractor to
securely fasten child restraint systems in the
vehicle. For further information on special
seat belt retractors, see ( Y page 57).
For more information about releasing the seat
belt with release button ?, see "Releasing
seat belts" ( Y page 54).
Belt height adjustment
You can adjust the seat belt height on the
driver's seat and the front-passenger seat.
Adjust the height so that the upper part of the
seat belt is routed across the center of your
shoulder.
XTo raise: slide the belt sash guide upwards.
The belt sash guide engages in various
positions.XTo lower: press and hold belt sash guide
release :.XSlide the belt sash guide downwards.XRelease belt sash guide release : and
make sure that the belt sash guide has
engaged.Occupant safety53SafetyZ

Using the rear center seat belt
If the left-hand rear seat backrest is folded
down and back up again, the rear center seat
belt may lock. The seat belt can then not be
pulled out.
XTo release the rear center seat belt: pull
out the seat belt by the belt outlet on the
backrest approximately 1 in (25 mm) and
release it again.
The seat belt is retracted and released.
Releasing seat belts
XPress release button ?(Y page 53) and
guide belt tongue ; back towards belt
sash guide :.
!
Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt.
Damaged seat belts can no longer fulfill
their protective function and must be
replaced. Consult an authorized Mercedes-
Benz Center.
Belt warning for the driver and front
passenger
Regardless of whether the driver and front
passenger have fastened their seat belts
already, the 7 seat belt warning lamp
lights up for 6 seconds after every engine
start. It then goes out if the driver and the
front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If the driver or front passenger have not
fastened their seat belt after 6 seconds and
the doors are closed, the 7 seat belt
warning lamp lights up.
R until the driver or the front passenger have
fastened their seat belts
R if a vehicle speed of 15 mph(25 km/h) is
exceeded once, a warning tone with
increasing intensity sounds additionally for
a maximum of 60 seconds or until the driver
or front passenger have fastened their seat
belts.
If the driver or front passenger undo their seat
belts during the journey, the 7 seat belt
warning lamp lights up and the warning tone
sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but continues to
be lit.
Once the vehicle is stationary, the warning
tone is reactivated and the 7 seat belt
warning lamp starts to flash again if the
vehicle speed exceeds 15 mph(25 km/h)
once.
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Warning and
indicator lamps in the instrument cluster,
seat belt" ( Y page 200).
Emergency Tensioning Devices, belt
force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and seat
belt force limiters.
The ETDs tighten the seat belts in an accident,
pulling them close against the body.
54Occupant safetySafety

The ETDs do not correct incorrect seat
positions or incorrectly fastened seat belts.
The ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when triggered, help
to reduce the peak force exerted by the seat
belt on the vehicle occupant.
The seat belt force limiters for the front seats
are synchronized with the front air bags.
These take on a part of the deceleration force.
Thus, the force exerted on the occupant is
distributed over a greater area.
The ETDs can only be activated when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 38).
R the belt tongue is engaged in the buckle on
each of the lap-shoulder belts in the front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
The ETDs on the outside seats in the rear
compartment are triggered independently of
the lock status of the seat belts.
The ETDs are triggered depending on the type
and severity of an accident:
R if, in the event of a head-on or rear-end
collision, the vehicle decelerates or
accelerates rapidly in a longitudinal
direction during the initial stages of the
impact
R if, in the event of a side impact, on the side
opposite the impact the vehicle
decelerates or accelerates rapidly in a
lateral direction
R if, in certain situations where the vehicle
overturns, the system determines that it
can provide additional protection
If the air bags are deployed, you will hear a
bang, and a small amount of powder may also
be released. Only in rare cases will the bang
affect your hearing. The powder that is
released generally does not constitute a
health hazard. The 6 SRS warning lamp
lights up.GWARNING
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device could be triggered in the
event of an accident.
Children in the vehicle
Child restraint systems
Important safety notes
We recommend that all infants and children
be properly secured in an infant or child
restraint system at all times while the vehicle
is in motion.
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Infants and children must always be seated in
an appropriate infant or child restraint system
recommended for the size and weight of the
child. The infant or child restraint system
must be properly secured in accordance with
the manufacturer's instructions. All infant or
child restraint systems must meet U.S.
Federal Motor Vehicle Safety Standards 213
and 225 and Canadian Motor Vehicle Safety
Standards 213 and 210.2.
An information label on the child restraint
system indicates whether it meets these
standards. This information is also provided
in the installation instructions supplied with
the child restraint system.
Always read and follow the manufacturer's
instructions when using an infant or child
restraint system or booster seat.
Children in the vehicle55SafetyZ

Observe all warning signs in the vehicle
interior and on the infant or child restraint.GWARNING
According to accident statistics, children are
safer when properly restrained in the rear
seating positions than in the front seating
position. Thus, we strongly recommend that
children be placed in the rear seats whenever
possible. Regardless of seating position,
children 12 years old and under must be
seated and properly secured in an appropriate
infant restraint, toddler restraint, or booster
seat recommended for the size and weight of
the child.
The infant or child restraint must be properly
secured with the vehicle's seat belt, the seat
belt and top tether strap, or lower anchors and
top tether strap, fully in accordance with the
child seat manufacturer's instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriately sized infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front
passenger seat:
R Your vehicle is equipped with air bag
technology designed to deactivate the front
passenger front air bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the front passenger seat.
R For children larger than the typical
12-month-old child, the front passenger
front air bag may or may not be activated.
Always make sure the 4 5 indicator
lamp is illuminated, indicating that the front
passenger front air bag is deactivated.
R A child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to
completely eliminate this risk is to never
place a child in a rear-facing child restraint
in the front seat. We therefore strongly
recommend that you always place a child
in a rear-facing child restraint in a backseat.
R If you must install a rear-facing child
restraint on the front passenger seat
because circumstances require you to do
so, make sure the 4 5 indicator
lamp is illuminated, indicating that the front
passenger front air bag is deactivated.
Should the 4 5 indicator lamp not
illuminate or go out while the restraint is
installed, please check installation.
Periodically check the 4 5 indicator
lamp while driving to make sure the 4
5 indicator lamp is illuminated. If the
4 5 indicator lamp goes out or
remains out, do not transport a child on the
front passenger seat until the system has
been repaired.
A child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates.
R If you have to place a child in a forward-
facing child restraint on the front passenger
seat, move the seat as far back as possible,
use the proper child restraint
recommended for the age, size and weight
of the child, and secure child restraint with
the vehicle's seat belt according to the
child seat manufacturer's instructions.GWARNING
Infants and small children should never share
a seat belt with another occupant. During an
accident, they could be crushed between the
occupant and seat belt.
A child's risk of serious or fatal injuries is
significantly increased if the child restraints
56Children in the vehicleSafety

are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
Children too big for a toddler restraint must
ride in seats using regular seat belts. Position
the shoulder belt across the chest and
shoulder, not face or neck. A booster seat
may be necessary to achieve proper seat belt
positioning for children over 41 lb (18 kg) until
they reach a height where a lap/shoulder belt
fits properly without a booster.
When the child restraint is not in use, remove
it from the vehicle or secure it with the seat
belt to prevent the child restraint from
becoming a projectile in the event of an
accident.
If an infant or child is traveling in the vehicle:XSecure the infant or child with an
appropriate infant or child restraint
recommended for the child's age and
weight.XMake sure that the infant or child is
properly secured at all times while the
vehicle is in motion.GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unattended in the
vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could:
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
ignition lock or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.GWARNING
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
Special seat belt retractor
All seat belts except the driver's seat belt are
equipped with a special seat belt retractor.
When activated, the special seat belt
retractor ensures the seat belt will not
slacken once the child restraint system has
been secured.
Installing a child restraint system:
XAlways comply with the manufacturer's
installation instructions.XPull the seat belt smoothly from the inertia
reel.XEngage the seat belt tongue in the belt
buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The special seat
belt retractor is enabled.XPush down on the child restraint system to
take up any slack.Children in the vehicle57SafetyZ

Removing a child restraint system/
deactivating the special seat belt retractor:XAlways comply with the manufacturer's
installation instructions.XPress the seat belt release button and
guide the belt tongue to the belt outlet.
The special seat belt retractor is
deactivated.GWARNING
Never release the seat belt buckle while the
vehicle is in motion, since the special seat belt
retractor will be deactivated.
LATCH-type (ISOFIX) child seat anchors
in the rear
GWARNING
Children that are too large for a child restraint
must travel in seats using normal seat belts.
Position shoulder belt across the chest and
shoulder, not face or neck.
In order to attain the correct seating position
for children weighing over 41 lb (18 kg), it may
be necessary to use a booster seat until they
reach a height where a normal lap/shoulder
seat belt lies properly across their bodies
without the need for a booster seat.
Install the child restraint system according to
the manufacturer's instructions.
The child restraint system must be installed
firmly on both brackets.
An incorrectly installed child restraint system
can come loose in the event of an accident,
causing the child to be severely or fatally
injured.
Child restraint systems/child restraint
retaining brackets that are damaged or have
suffered damage due to an impact must be
replaced.
LATCH-type (ISOFIX) is a standardized
securing system for specially designed child
restraint systems on the rear seats. Securing
rings for two LATCH-type (ISOFIX) child
restraint systems are installed on the left and
right of the rear seats.
Secure non LATCH-type (ISOFIX) child
restraint systems using the vehicle's seat belt
system. Always install child restraint systems
according to the manufacturer's instructions.
! When installing the child restraint system,
make sure that the seat belt for the center
seat does not get trapped. Otherwise, the
seat belt could be damaged.
Installation instructions : indicate the
installation location of securing rings 2.
XInstall the LATCH-type (ISOFIX) child
restraint system. Comply with the
manufacturer's instructions when doing
so.
Top Tether
GWARNING
Always lock the rear seat backrests in their
upright position when the rear seats are
occupied by passengers. Lock the rear seat
backrests in their upright position before
installing the Top Tether straps or when the
cargo compartment is not in use. Make sure
that rear seat backrests are secured properly
by pushing and pulling on the seat backrests.
If the seat backrest is not locked properly, the
seat backrest could fold forward. The child
restraint system is no longer supported
properly or held in position and can no longer
fulfill its function. This could cause serious or
even fatal injuries.
58Children in the vehicleSafety