maintenance MERCEDES-BENZ GLK-Class 2013 X204 Owner's Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For youro wn safety
and a longer vehicle life, follow the
instructions and warning notices in this
manual. Ignoring them could result in damage
to the vehicle or personal injury to you or
others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designatio nofyour
vehicle may vary depending on:
R Model
R Order
R Country specification
R Availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
2045840400É2045840400tËÍ

Index
....................................................... 4Introduction
......................................... 22 At
ag lance ........................................... 29 Safety
................................................... 39 Opening and closing
...........................73 Seats, steering wheel and mirrors
....95 Lights and windshield wipers
..........109 Climate control
................................. 125 Driving and parking
..........................139 On-board computer and displays
....215 Stowage and features
......................269 Maintenance and care
......................297 Breakdown assistance
.....................311 Wheels and tires
............................... 327 Technical data
................................... 363 Contents
3

M
M+S tires ............................................ 330
Maintenance see ASSYST PLUS
Malfunction message
see Display messages
Matte finish (cleaning instructions) 305
mbrace Call priority .................................... 287
Display message ............................ 234
Downloading destinations
(COMAND) ..................................... 287
Downloading route s....................... 290
Emergency call .............................. 284
Geo fencing ................................... 290
Important safety notes ..................283
Locating astolen vehicl e............... 289
MB info call button ........................286
Remote vehicle locking ..................288
Roadside Assistance button ..........286
Search &Send ............................... 288
Self-test ......................................... 284
Speed alert .................................... 290
System .......................................... 284
Triggering the vehicle alarm ........... 291
Vehicle remote malfunction
diagnosi s....................................... 289
Vehicle remote unlocking ..............288
Mechanical key
Function/notes ................................ 76
Locking vehicle ................................ 81
Unlocking the driver's door ..............81
Memory card (audio) .........................222
Memory function ............................... 106
Message memory (on-board
computer) .......................................... 231
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror (in the sun visor)
Mobile phone
Menu (on-board computer) ............223
Modifying the programming
(SmartKey) ........................................... 75
MOExtended run-flat system ...........313Mounting wheels
Lowering the vehicle ......................356
Mounting anew wheel ................... 355
Preparing the vehicle .....................353
Raising the vehicle .........................354
Removing awheel .......................... 355
Securing the vehicle against
rolling away ................................... 353
MP3
Operation ....................................... 222
see separate operating instructions
Multifunction display
Function/notes ............................. 218
Permanent displa y......................... 227
Multifunction steering wheel
Operating the on-board computer .217
Overview .......................................... 33 N
Navigation Menu (on-board computer) ............221
see separate operating instructions
NECK-PRO head restraints
Operation ........................................ .52
Resetting after being triggered ........53
NECK-PRO luxury head restraints
Operation ........................................ .52
Resetting after being triggered ........53
Notes on breaking-in anew vehicle 140 O
Occupant Classification System
(OCS) Fault s............................................... 51
Operation ........................................ .47
System self-test ............................... 50
Occupant safety
Childre ninthe vehicle ..................... 58
System overview .............................. 40
OCS
Faults ............................................... 51
Operation ........................................ .47
System self-test ............................... 50
Odometer ........................................... 219 Index
13

V
Vanity mirror (in the sun visor) ........ 279
Vehicle Data acquisition ............................... 28
Display message ............................ 254
Emergency locking ........................... 81
Emergency unlocking .......................81
Equipment ....................................... 23
Individua lsettings .......................... 226
Limited Warranty ............................. 28
Loading .......................................... 339
Locking (in an emergency) ...............81
Locking (SmartKey) .......................... 74
Lowering ........................................ 356
Maintenance .................................... 24
Parking for a long period ................ 161
Pulling away ................................... 143
Raising ........................................... 354
Reporting problems .........................27
Securing from rolling away ............353
Towing away .................................. 320
Transporting .................................. 322
Unlocking (in an emergency) ...........81
Unlocking (SmartKey) ......................74
Vehicle data ................................... 373
Vehicle data ....................................... 373
Vehicle dimensions ...........................373
Vehicle emergency locking ................81
Vehicle identification number see VIN
Vehicle identification plate ..............364
Vehicle tool kit .................................. 312
Video (DVD) ........................................ 223
VIN ...................................................... 364W
Warning and indicator lamps ABS ................................................ 259
Brakes ........................................... 259
Check Engine ................................. 264
Coolant .......................................... 265
Distance warning ........................... 267
DISTRONI CPLUS ........................... 267
ESP ®
.............................................. 261
ESP ®
OFF ....................................... 262
Fuel tank ........................................ 264 Overview
.......................................... 32
PASSENGER AIR BAG OFF
indicator lamp .................................. 47
Reserve fuel ................................... 264
Seat bel t........................................ 257
SRS ................................................ 263
Tire pressure monitor ....................268
Warranty ............................................ 364
Washer fluid Display message ............................ 255
Wheel bol ttightening torque ...........356
Wheel chock ...................................... 353
Wheels Changing awheel .......................... 352
Checking ........................................ 329
Cleaning ......................................... 305
Cleaning (warning) .........................353
Emergency spare wheel .................359
Important safety notes ..................328
Interchanging/changing ................352
Mounting anew wheel ................... 355
Mounting awheel .......................... 353
Removing awheel .......................... 355
Storing ........................................... 352
Tightening torque ........................... 356
Whee lsize/tir esize ....................... 357
Window curtain air bag
Display message ............................ 236
Operation ........................................ .46
Windows
see Side windows
Windshield
Defrosting ...................................... 134
see Windshield
Windshiel dwasher fluid
see Windshield washer system
Windshiel dwasher system ..............303
Notes ............................................. 372
Windshiel dwipers
Problem (malfunction) ...................124
Rea rwindow wiper ........................ 121
Replacing the wiper blades ............121
Switching on/off ........................... 120
Winte rdriving
Important safety note s.................. 330
Slippery road surfaces ...................166
Snow chains .................................. 33120
Index

Have aftermarke
taccessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not bee napproved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system .Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) (Y page 364) and the engine
number (Y page 365) when ordering genuine
Mercedes-Benz parts. Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourselfw ith
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding the mmay lead to
damage to the vehicle or personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Ben zLimited Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipmen tof
your vehicle available at th etime of going to
print. Country-specific differences are
possible .Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and functions .The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Ben zCenter
if you have any questions about equipment or
operation.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-BenzC enter will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the term softhe following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) Introduction
23 Z

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. 24
Introduction

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is
significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupant sshould always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect.Y ou will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other Introduction
25 Z

Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Ben zCenter is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-BenzC enter:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem agai
nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA )in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds tha ta
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Introduction
27 Z

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 27).Overview of climate control systems
Important safety notes
Observe the settings recommended on the
following pages. The windows could
otherwise fog up.
To preven tthe windows from fogging up:
R switch off climate control only briefly
R switch on air-recirculation mode only
briefly
R switch on the cooling with air
dehumidification function
R switch on the defrost windshield function
briefly, if required
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control can only be operated when
the engine is running. Optimum operation is
only achieved with the side windows and roof
closed.
The residual heat function can only be
activated or deactivated with the ignition
switched off (Y page 136).
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature (Y page 87).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly. i
The integrated filter can filter out most
particles of dust, and completely filters out
pollen. Aclogged filter reduces the amount
of air supplied to the vehicle interior .For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Maintenance Booklet .As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Maintenance
Booklet.
i It is possible that the dehumidification
function of the climate control system may
be activated automatically an hour after the
SmartKey has been removed. The vehicle
is ventilated for 30 minutes. 126
Overview of climate control systemsClimate control

DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaus
tgas
aftertreatment must be operated with the
reducing agen tDEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almos tused up,
the Check Additive See Operator's Manual message is shown in the
multifunction display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16 message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not refilled, you will subsequently be unable
to start the engine .Refill the DEFt ank with
around 1 gal (3.8 l) of DEF or have the DEF
tan krefilled at a qualified specialist
workshop.
Use the special DEFr efill bottle when adding
DEF between maintenanc eintervals. Contact
a qualified specialist workshop with any
questions or, if necessary ,contact Roadside
Assistance (Y page 24).
If the outside temperature is below 12 ‡
(001611 †) it may be difficult to top up. If DEFis
frozen and there is an active warning
indicator, it may not be possible to add DEF.
Park the vehicle in a warmer place, e.g. in a
garage, until DEF has become fluid again. It
will then be possible to add DEF again.
Alternatively, have the DEF tank refilled at a
qualified specialist workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center. Important safety notes on the refilling
procedure DEF is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines
.Itis:
R not poisonous
R colorless and odorless
R not flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may
experience a burning sensation in your eyes,
nose and throat. Coughing and watering of
the eyes are possible.
Do not inhale ammonia vapors. Fill the DEF
tank only in well-ventilated areas.
DEF must not come into contact with your
skin, eyes or clothing and must not be
swallowed. Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the following:
R Rinse DEF from your skin immediately with
soap and water.
R If DEF comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If DEF has been swallowed, rinse your
mouth out immediately.D rink plenty of
water. Seek medical assistance without
delay.
R Change out of clothing contaminated with
DEF immediately.
! Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas
aftertreatment system.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
use a sponge and cold water to clea nit. DEF 158
RefuelingDriving an
d parking