reset MERCEDES-BENZ GLK-CLASS SUV 2013 User Guide

PRE-SAFE
®
(anticipatory occupant
protection system) G
WARNING
The PRE-SAFE ®
system reduces the impact of
an accident on vehicle occupants, as long as
their seat belts have been fastened correctly.
Although your vehicle is equipped with a PRE-
SAFE ®
system, the possibility of injury in the
event of an accident cannot be ruled out. You
should therefore always drive carefully and
adapt your driving style to the prevailing road,
weather and traffic conditions.
PRE-SAFE ®
takes preemptive measures to
protect occupants in certain hazardous
situations.
PRE-SAFE ®
intervenes:
R if BAS PLUS intervenes powerfully on
vehicles with DISTRONIC PLUS
R if, on vehicles with DISTRONIC PLUS, the
radar sensor system detects an imminent
danger of collision in certain situations
R in critical driving situations, e.g. when
physical limits are exceeded and the
vehicle understeers or oversteers severely
If the seat belts are not released:
X When the vehicle is stationary, move the
backrest or seat back slightly.
The seat belt pre-tensioning is

reduced and
the locking mechanism is released. G
WARNING
Make sure that nobody can become trapped
as you adjust the seat.
! Make sure that there are

no objects in the
footwell or behind the seats when resetting
the seats. There is a risk that the seats
and/or the objects could be damaged.
More information about seat belt adjustment,
a convenience function integrated into PRE-
SAFE ®
, can be found in the "Seat belt
adjustment" section ( Y page 56). NECK-PRO head restraints/NECK-
PRO luxury head restraints
NECK-PRO head restraints/NECK-PRO luxury
head restraints increase protection of the
driver's and front-passenger's head and
neck. In the event of a rear collision of a
certain severity, the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the

driver's and the front-passenger seats
are moved forwards and upwards. This
provides better head support. G
WARNING
Do not attach any objects (e.g. a coat hanger)
to the NECK-PRO head restraints/NECK-PRO
luxury head restraints. Otherwise, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints may not function properly and in
the

event of a rear-end collision may not offer
the protection they are designed to provide. G
WARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints/NECK PRO luxury head restraints
are activated or when the

side impact air bags
or pelvis air bags are deployed, or they can
prevent this completely. The NECK-PRO head
restraints/NECK PRO luxury head restraints
or side impact air bags/pelvis air bags can
therefore not provide the intended protection.
Do not use any seat or head restraint covers.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats
(Y page 53). Otherwise, the additional
protection will not be available in the event of
another rear-end collision. NECK-PRO head
restraints/NECK-PRO luxury head restraints
that have been triggered are moved forwards
and can no longer be adjusted. 52
Occupant safety
Safety

G
WARNING
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so
that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation. Resetting triggered NECK-PRO head
restraints/NECK-PRO luxury head
restraints
Important safety notes G
WARNING
For reasons of safety, have the NECK-PRO
head restraints/NECK-PRO luxury head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision. G
WARNING
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
NECK-PRO head restraints i
Resetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center. X
Tilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow 0043.
X Push the NECK-PRO head restraint cushion
down in the direction of

arrow 0044 as far as
it will go.
X Firmly push the NECK-PRO head restraint
cushion back in the direction of arrow 0087
until the cushion engages.
X Repeat this procedure for the second
NECK-PRO head restraint.
NECK-PRO luxury head restraints i
If you have difficulty resetting the NECK-
PRO luxury head
restraints, have

this work
carried out at a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center. X
Remove resetting tool 0043 from the vehicle
document wallet.
X Slide resetting tool 0043 into guide 0044
between the NECK-PRO luxury head Occupant safety
53
Safety Z

restraint and the rear cover of the head
restraint.
X Push resetting tool 0043 downwards until you
hear the head restraint deployment
mechanism engage.
X Pull out resetting tool 0043
.
X Firmly press the NECK-PRO luxury head
restraint cushion back 0087 until it engages.
X Repeat this procedure for the second
NECK-PRO luxury head restraint.
X Put resetting tool 0043 back into the vehicle
document wallet. Seat belts
Important safety notes The use of infant or child restraints is required
by law in all 50 states, the District of
Columbia, all U.S. territories
and

all Canadian
provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened when the vehicle is in motion.
i See "Children in the vehicle"
(Y page 58) for further information on
infants and children traveling in the vehicle
as well as on child restraint systems. G
WARNING
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your

passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed. In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.
G
WARNING
Never ride in a moving vehicle with the seat
backrest in an excessively reclined

position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body. G
WARNING
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for

more than one person at a
time. G
WARNING
Damaged seat belts or seat belts that have
been subjected to stress in

an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center. 54
Occupant safety
Safety

Correct use of the seat belts
G
WARNING
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts
in any other
way than as described in this section, as
that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver's side knee
bag, front-passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver's side knee bag and ETDs) and side
(side impact air bags, window curtain air
bags, and ETDs) impacts which exceed
preset deployment thresholds and in
certain rollovers (window curtain air bags
and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet. R
Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious

injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always fitted
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
R Seat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.
The twisted seat belt against your body
could cause injuries.
R Pregnant women should also always use a
lap-shoulder belt. The lap belt portion
should be positioned as low as possible on
the hips to avoid any possible pressure on
the abdomen.
R Place the seat backrest in a position that is
as upright as possible.
R Check your seat belt during travel to make
sure it is properly positioned.
R Never place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R When using a seat belt to secure infant
restraints, toddler restraints, or children in
booster seats, always follow the child seat
manufacturer's instructions. G
WARNING
Do not pass seat belts over sharp edges. They
could tear.
Do not allow the seat

belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the seat belt. Occupant safety
55
Safety
Z

G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 4 mm
of the closing movement
R during resetting
R when closing the side window again
manually immediately after automatic
reversing
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again. Opening and closing the side
windows
0043
Front left
0044 Front right
0087 Rear right
0085 Rear left
The switches for all side windows are located
on the driver's door.
There

is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated ( Y page 63).X
Turn the SmartKey to position 1 or 2 in the
ignition lock.
X To open:

press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows after you switch off

the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened. Convenience opening
You can ventilate the vehicle

before you start
driving. To do this, the SmartKey is used to
carry out the following functions
simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama roof with power tilt/
sliding panel and the roller sunblinds
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the 0036 button until the
side windows and the panorama roof with
power tilt/sliding panel are in the desired
position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first. Side windows
87Opening and closing Z

panorama roof with power tilt/sliding
panel are fully closed.
i Make sure you only touch recessed
sensor surface 0043.
X Make sure that all the side windows and the
panorama roof with power tilt/sliding
panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Touch recessed sensor surface 0043 on the
door handle again until the
roller sunblinds
of the panorama roof with power tilt/
sliding panel close.
X To interrupt convenience closing:
release recessed
sensor surface
0043


on the
door handle. Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the SmartKey to position 1 or 2 in the
ignition lock.
X Pull the corresponding switch on the door
control panel until the side window is
completely closed

(Y page 87).
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the

corresponding switch
on the door control panel until the side
window is completely closed ( Y page 87).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. Problems with the side windows
Problem: a side window cannot

be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem: a side window cannot be closed
and you cannot see the cause. G
WARNING
If you close a side window again immediately
after it has been blocked or reset, the side
window closes with increased or maximum
force. The reversing feature is

then not active.
Parts of the body could be trapped in the
closing area in the process. This poses an
increased risk of injury or even fatal injury.
Make sure that no parts of the body are in the
closing area. To stop the closing process,
release the switch or push the switch again to
reopen the side window.
If a side window is obstructed during closing
and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed

without the anti-
entrapment feature. Sliding sunroof
Important safety notes
In the following section, the term "sliding
sunroof" refers to the panorama roof with
power tilt/sliding panel. Sliding sunroof
89
Opening and closing Z

G
WARNING
While opening and closing the sliding sunroof,
body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing
procedures.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be
stopped. G
WARNING
If children operate the sliding sunroof they
could become trapped, particularly if
they are
left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
! The weather can change abruptly. It could
start to rain or snow. Make sure that the
sliding sunroof is closed when you leave the
vehicle. The vehicle electronics can be
damaged if water enters the vehicle
interior.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises. Sliding sunroof reversing feature
The sliding sunroof is equipped with an
automatic reversing feature. If a solid object
blocks or restricts the sliding sunroof during
the closing process, the sliding

sunroof opens
again automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing the sliding sunroof. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 4 mm

of the closing movement
R during resetting
R when closing the sliding sunroof again
manually immediately after automatic
reversing
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The closing process is stopped. 90
Sliding sunroof
Opening and closing

Opening and closing
Overhead control panel
0043
To open
0044 To open
0087 To close
X Turn the SmartKey to position 1 or
2 in the
ignition lock.
X Press or pull the 0057
switch in the
corresponding direction.
i If you press the 0057 switch beyond the
point of resistance, an automatic

opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
Resetting the sliding sunroof and the
roller sunblinds Reset the sliding sunroof and the roller
sunblinds if the sliding sunroof or the roller
sunblinds do not move smoothly.
X
Turn the SmartKey to position 1 or 2 in the
ignition lock.
X Press the

0057 button to the point of
resistance in the direction of

arrow 0044 until
the sliding sunroof is open approximately
4 in (10 cm).
X Pull the 0057 switch repeatedly to the
point
of resistance in the direction of arrow 0087
until the sliding sunroof is fully closed.
X Keep the 0057 switch pulled for an
additional second. X
Press the 0057 button to the point of
resistance in the direction of

arrow 0044 until
the roller sunblinds are open approximately
4 in (10 cm).
X Pull the 0057 switch
repeatedly to
the
point
of resistance in the direction of arrow 0087
until the roller sunblinds are fully closed.
X Keep the 0057 switch pulled for an
additional second.
X Make sure that the sliding sunroof and the
roller sunblinds can be fully opened and
closed again (
Y
page 91).
X If this is not the case, repeat the steps
above again.
! If the sliding sunroof and the roller
sunblinds cannot be fully
opened

or closed
after resetting, contact a qualified
specialist workshop. Problems with the sliding sunroof
Problem: the sunroof cannot be closed
and you cannot see the cause. G
WARNING
If you close the sliding sunroof again
immediately after it has been blocked or
reset, the sliding sunroof closes with
increased or maximum force. The reversing
feature is then not active. Parts of the body
could be trapped in the closing area in the
process. This poses an increased

risk of injury
or even fatal injury.
Make sure that no parts of the body are in the
closing area.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The closing process is stopped. 92
Sliding sunroof
Opening and closing

Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head
and
neck in the event of an
accident or similar situation.
Do not drive the vehicle without the seat head
restraints. Head restraints are intended to
help reduce injuries during an accident.
! To avoid damage to the seats and the seat
heating, observe the following information:
R keep liquids from spilling on the seats. If
liquid is spilled on the seats, dry them as
soon as possible.
R if the seat covers are damp or wet, do not
switch on the seat heating. The seat
heating should also not be used to dry
the seats.
R clean the seat covers as recommended;
see the "Interior care" section.
R do not transport heavy loads on the
seats. Do not place sharp objects on the
seat cushions, e.g. knives, nails or tools.
The seats should only be occupied by
passengers, if possible.
R when the seat heating is in operation, do
not cover the seats with insulating
materials, e.g. blankets, coats, bags,
seat covers, child seats or booster seats.
! Make sure that there are no objects in the
footwell or behind the seats when resetting
the seats. There is a risk that the seats
and/or the objects could be damaged.
i The rear-compartment head restraints
can be removed ( Y page 100).
For more information, contact a qualified
specialist workshop.
i Further related subjects:
R Cargo compartment enlargement
(folding the rear bench seat forwards)
(Y page 272) Adjusting the seats
i Vehicles without Memory function: the
seats can be adjusted within
three minutes
of a front door being opened.
The time period starts over again if, within
these three minutes, you:
R open or close a front door
R insert the SmartKey into the ignition lock
or remove it from the ignition lock
R switch the ignition on or off
If the SmartKey is in position 2 in the
ignition lock, the seats can be adjusted at
any time.
Depending on the equipment, the seat
adjustment buttons are either located on the
side of the seat or on the door control panel. 0043
Seat cushion angle
0044 Seat height
0087 Seat fore-and-aft adjustment
0085 Backrest angle 0043
Seat cushion angle
0044 Seat height98
Seats
Seats, steering wheel and mirrors

accident, e.g. when changing lane. For this
reason, make sure of
the
actual distance from
the vehicle driving behind by glancing over
your shoulder.
The convex exterior mirrors provide a larger
field of vision.
The exterior mirrors are automatically heated
after starting the vehicle if the rear window
defroster is switched on and the outside
temperature is low. Mirror heating lasts up to
10 minutes.
i You can also heat up the exterior mirrors
manually by switching on the rear window
defroster. X
Make sure that the SmartKey is in position
1 or 2 in the ignition lock.
X Press button 0043 for the left-hand exterior
mirror or button 0044 for the right-hand
exterior mirror.
The indicator lamp in the corresponding
button lights up in red.
The indicator lamp goes out again after
some time. You can adjust the selected
mirror using adjustment button 0087 as long
as the indicator lamp is lit.
X Press adjustment button 0087 up, down, or
to the left or right until you have adjusted
the exterior mirror to the correct position.
You should have a good overview of traffic
conditions. Folding the exterior mirrors in or out
electrically This function is only available in vehicles for
Canada.
X
Make sure that the SmartKey is in position
1 or 2 in the ignition lock.
X Briefly press button 0043.
Both exterior mirrors fold in or out.
i Make sure that the exterior mirrors are
always folded out fully while driving. They
could otherwise vibrate.
i If you are driving faster than
9 mph (15 km/h)
,

you can no longer fold in
the exterior mirrors.
Setting the exterior mirrors This function is only available in vehicles for
Canada.
If the battery has been disconnected or
completely discharged, the exterior mirrors
must be reset. The exterior mirrors will
otherwise not fold in when you select the
"Fold in mirrors when
locking"

function in the
on-board computer (Y page 230).
X Make sure that the SmartKey is in
position 1 in the ignition lock.
X Briefly press button 0043.
Folding the exterior mirrors in or out
automatically This function is only available in vehicles for
Canada.104
Mirrors
Seats, steering wheel and mirrors