oil change MERCEDES-BENZ GLK-CLASS SUV 2014 Owners Manual

Problems with the transmission
Problem Possible causes/consequences and
M
MSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles.
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey in
position 0or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and
explosion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. 158
RefuelingDriving and parking

becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open
a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified
specialist workshop at the onset of winter.
Observe the notes in the "Winter operation"
section (Y page 332).
Driving with summer tires Observe the notes in the "Winter operation"
section (Y page 332).
Slippery road surfaces G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface.
Drive particularly carefully on slippery road
surfaces. Avoid sudden acceleration, steering
and braking maneuvers. Do not use the cruise
control or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to position N.
i For more information on driving with
snow chains, see (Y page 333).
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Changes in the outside temperature are
displayed after a short delay.
Indicated temperatures just above the
freezing point do not guarantee that the road surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges. The
vehicle could skid if you fail to adapt your
driving style. Always adapt your driving style
and drive at a speed to suit the prevailing
weather conditions.
You should pay special attention to road
conditions when temperatures are around
freezing point.
Off-road driving
Important safety notes G
WARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is
a risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
When driving off-road, sand, mud and water,
possibly mixed with oil, for example, could get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also
in increased wear and tear. The braking
characteristics change depending on the
material ingressing the brakes. Clean the
brakes after driving off-road. If you detect a
reduced braking effect or grinding noises,
have the brake system checked in a qualified
specialist workshop as soon as possible.
Adapt your driving style to the different
braking characteristics.
Driving off-road increases the likelihood of
damage to the vehicle, which, in turn, can lead
to failure of the mechanical assembly or
systems. Adapt your driving style to suit the
terrain conditions. Drive carefully. Have
damage to the vehicle rectified immediately
at a qualified specialist workshop.
Do not switch to transmission position N
when driving off-road. If you try to brake the
vehicle using the service brake, you could
lose control of the vehicle. If the gradient is Driving tips
171Driving and parking Z

damage to the major assemblies or the
vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements The specified maintenance interval takes only
the normal operation of the vehicle into
account. Under arduous operating conditions
or increased load on the vehicle,
maintenance work must be carried out more
frequently, for example:
R regular city driving with frequent
intermediate stops
R if the vehicle is primarily used to travel
short distances
R use in mountainous terrain or on poor road
surfaces
R if the engine is often left idling for long
periods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
Driving abroad An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Engine compartment
Hood
Important safety notes G
WARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. G
WARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is
a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement. G
WARNING
Opening the hood when the engine is
overheated or when there is a fire in the
engine compartment could expose you to hot
gases or other service products. There is a
risk of injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. G
WARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment,
R switch off the ignition
R never reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
R keep clothing away from moving parts Engine compartment
301Maintenance and care Z

X
Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
X Heavy soiling: use care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been
recommended and approved by Mercedes-
Benz.
Cleaning genuine wood and trim
elements !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners,
polishes or waxes. There is otherwise a risk
of damaging the surface.
! Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are
mostly made of anodized aluminum and
can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim pieces.
If the chrome-plated trim pieces are very
dirty, you can use a chrome polish. If you
are unsure as to whether the trim pieces
are chrome-plated or not, consult an
authorized Mercedes-Benz Center.
X Wipe the wooden trim and trim pieces with
a damp, lint-free cloth, e.g. a microfiber
cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz. Cleaning the seat covers General notes
!
Do not use microfiber cloths to clean
genuine leather, artificial leather or
Alcantara® covers. If used often, these can
damage the cover.
i Note that regular care is essential to
ensure that the appearance and comfort of
the covers is retained over time.
Genuine leather seat covers
Leather is a natural product.
It exhibits natural surface characteristics, for
example:
R Differences in the texture
R Signs of stretching and marking
R Slight nuances of color
These are characteristics of leather and not
material defects.
! To retain the natural appearance of the
leather, observe the following cleaning
instructions:
R Clean genuine leather covers carefully
with a damp cloth and then wipe the
covers down with a dry cloth.
R Make sure that the leather does not
become soaked. It may otherwise
become rough and cracked.
R Only use leather care agents that have
been tested and approved by Mercedes-
Benz. You can obtain these from a
qualified specialist workshop.
Seat covers of other materials
! Observe the following when cleaning:
R Clean artificial leather covers with a cloth
moistened with a solution containing
1% detergent (e.g. dish washing liquid).
R Clean cloth covers with a microfiber
cloth moistened with a solution
containing 1% detergent (e.g. dish
washing liquid). Rub carefully and always
wipe entire seat sections to avoid leaving
visible lines. Leave the seat to dry Care
311Maintenance and care Z

Storing wheels
Store wheels that are not being used in a cool,
dry and preferably dark place. Protect the
tires from oil, grease, gasoline and diesel. Cleaning the wheels
G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components.
Components damaged in this way may fail
unexpectedly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced
immediately. Mounting a wheel
Preparing the vehicle
X Stop the vehicle on solid, non-slippery and
level ground.
X Apply the parking brake.
X Bring the front wheels into the straight-
ahead position.
X Move the selector lever to position P.
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 145).
X If included in the vehicle equipment,
remove the tire-change tool kit from the
vehicle. X
Secure the vehicle to prevent it from rolling
away. Securing the vehicle to prevent it
from rolling away
If your vehicle is equipped with a wheel chock,
it can be found in the tire-change tool kit
(Y
page 314).
The folding wheel chock is an additional
safety measure to prevent the vehicle from
rolling away, for example when changing a
wheel.
X Fold both plates upwards :.
X Fold out lower plate ;.
X Guide the lugs on the lower plate fully into
the openings in base plate =. Securing the vehicle on level ground
X
On level ground: place chocks or other
suitable items under the front and rear of
the wheel that is diagonally opposite the
wheel you wish to change. Mounting a wheel
355Wheels and tires Z

X
Using lug wrench :, loosen the bolts on
the wheel you wish to change by about one
full turn. Do not unscrew the bolts
completely. The jacking points are located just behind the
wheel housings of the front wheels and just
in front of the wheel housings of the rear
wheels (arrows).
X Take the ratchet wrench out of the vehicle
tool kit and place it on the hexagon nut of
the jack so that the letters AUFare visible. X
Position jack =at jacking point ;. X
Turn ratchet wrench ?until jack =sits
completely on jacking point ;and the
base of the jack lies evenly on the ground.
X Turn ratchet wrench ?until the tire is
raised a maximum of 1.2 in (3 cm) from the
ground. Removing a wheel
! Do not place wheel bolts in sand or on a
dirty surface. The bolt and wheel hub
threads could otherwise be damaged when
you screw them in.
X Unscrew the wheel bolts.
X Remove the wheel. Mounting a new wheel
G
WARNING
Oiled or greased wheel bolts or damaged
wheel bolts/hub threads can cause the wheel Mounting a wheel
357Wheels and tires
Z

bolts to come loose. As a result, you could
lose a wheel while driving. There is a risk of
accident.
Never oil or grease wheel bolts. In the event
of damage to the threads, contact a qualified
specialist workshop immediately. Have the
damaged wheel bolts or hub threads
replaced/renewed. Do not continue driving. G
WARNING
If you tighten the wheel bolts or wheel nuts
when the vehicle is raised, the jack could tip
over. There is a risk of injury.
Only tighten the wheel bolts or wheel nuts
when the vehicle is on the ground.
Always pay attention to the instructions and
safety notes in the "Changing a wheel"
section (Y page 354).
Only use wheel bolts that have been designed
for the wheel and the vehicle. For safety
reasons, Mercedes-Benz recommends that
you only use wheel bolts which have been
approved for Mercedes-Benz vehicles and the
respective wheel. :
Wheel bolts for all wheels supplied by the
factory
; Wheel bolts for the collapsible spare
wheel
! Always use wheel bolts ;to mount the
collapsible spare wheel. Using other wheel
bolts to mount the collapsible spare wheel
could damage the brake system. Be sure to use the original-length wheel bolts
when re-mounting the original wheel after it
has been repaired.
!
To prevent damage to the paintwork, hold
the wheel securely against the wheel hub
while screwing in the first wheel bolt. X
Clean the wheel and wheel hub contact
surfaces.
X Place the new wheel on the wheel hub and
push it on.
X Tighten the wheel bolts until they are
finger-tight.
X Inflate the collapsible spare wheel
(Y page 362).
Only then lower the vehicle. Lowering the vehicle
G
WARNING
The wheels could work loose if the wheel nuts
and bolts are not tightened to the specified
tightening torque. There is a risk of accident.
Have the tightening torque immediately
checked at a qualified specialist workshop
after a wheel is changed.
! Inflate the collapsible spare wheel using
the tire inflation compressor before
lowering the vehicle. The wheel rim could
otherwise be damaged. 358
Mounting a wheelWheels and tires

H
Environmental note
Dispose of service products in an
environmentally responsible manner.
Service products include the following:
R Fuels (e.g. gasoline, diesel)
R Exhaust gas aftertreatment additives, e.g.
DEF
R Lubricants (e.g. engine oil, transmission oil)
R Coolant
R Brake fluid
R Windshield washer fluid
R Climate control system refrigerant
Comply with all valid regulations with respect
to handling, storing, and disposing of service
fluids.
Components and service products must be
matched. You should therefore only use
products that have been tested and approved
by Mercedes-Benz.
Information about tested and approved
products can be obtained from an authorized
Mercedes-Benz Center or on the Internet at
http://bevo.mercedes-benz.com.
You can recognize service products approved
by Mercedes-Benz by the following
inscription on the containers:
R MB-Freigabe (e.g. MB-Freigabe 229.51)
R MB Approval (e.g. MB Approval 229.51)
Other designations or recommendations
indicate a level of quality or a specification in
accordance with an MB Sheet number (e.g.
MB 229.5). They have not necessarily been
approved by Mercedes-Benz. Fuel
Important safety notes G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and
explosion. You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
R Wash away fuel from skin immediately
using soap and water.
R If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If fuel is swallowed, seek medical
assistance without delay. Do not induce
vomiting.
R Immediately change out of clothing which
has come into contact with fuel.
Tank capacity Model Total
capacity All models
17.4 US gal
(66.0 l) Model Of which
reserve All models
Approx.
2.1 US gal (8.0 l) 368
Service products and filling capacitiesTechnical data

Do not inhale ammonia vapors. Fill the DEF
tank only in well-ventilated areas.
Low outside temperatures DEF freezes at a temperature of
approximately 12 ‡ (-11 †). The vehicle is
delivered from the factory equipped with a
DEF preheating system. Winter operation can
thus be guaranteed even at temperatures
below 12 ‡ (-11 †).
Additives !
Only use DEF in accordance with ISO
22241. Do not use additives with DEF and
do not dilute DEF with water. This may
destroy the BlueTEC exhaust gas
aftertreatment system.
Purity !
Impurities in DEF (e.g. due to other
service products, cleaning agents or dust)
lead to:
R increased emission values
R damage to the catalytic converter
R engine damage
R malfunctions in the BlueTEC exhaust gas
aftertreatment system
Assuring the purity of DEF is particularly
important with respect to avoiding
malfunctions in the BlueTEC exhaust gas
aftertreatment system.
If DEF is pumped out of the DEF tank, e.g.
during repair work, it must not be returned to
the tank. The purity of the fluid can no longer
be guaranteed.
Filling capacities Model Total capacity
GLK 250 BlueTEC
7.3 US gal
(27.5 l) Engine oil
General notes !
Never use engine oil or an oil filter of a
specification other than is necessary to
fulfill the prescribed service intervals. Do
not change the engine oil or oil filter in
order to achieve longer replacement
intervals than those prescribed. You could
otherwise cause engine damage or damage
to the exhaust gas aftertreatment.
Follow the instructions in the service
interval display regarding the oil change.
Otherwise, you may damage the engine and
the exhaust gas aftertreatment.
When handling engine oil, observe the
important safety notes on service products
(Y page 367).
The engine oils are matched to the
performance of Mercedes-Benz engines and
service intervals. You should therefore only
use engine oils and oil filters that are
approved for vehicles with maintenance
systems.
For a list of approved engine oils and oil filters,
consult an authorized Mercedes-Benz
Center. Or visit the website
http://bevo.mercedes-benz.com.
The table shows which engine oils have been
approved for your vehicle. Model Engine
model MB
Approval GLK 350
GLK 350 4MATIC
276 229.5
GLK 250
BlueTEC
651 228.51,
229.31,
229.51 i
MB approval is indicated on the oil
containers. Service products and filling capacities
371Technical data Z

Filling capacities
The following values refer to an oil change
including the oil filter.
Model Capacity
All models
6.9 US qt
(6.5 l) Additives
!
Do not use any additives in the engine oil.
This could damage the engine.
Engine oil viscosity Viscosity describes the flow characteristics
of a fluid. If an engine oil has a high viscosity,
this means that it is thick; a low viscosity
means that it is thin.
Select an engine oil with an SAE classification
(viscosity) suitable for the prevailing outside
temperatures. The table shows you which
SAE classifications are to be used. The low-
temperature characteristics of engine oils
can deteriorate significantly, e.g. as a result
of aging, soot and fuel deposits. It is therefore
strongly recommended that you carry out
regular oil changes using an approved engine
oil with the appropriate SAE classification. Brake fluid
G
WARNING
The brake fluid constantly absorbs moisture
from the air. This lowers the boiling point of
the brake fluid. If the boiling point of the brake fluid is too low, vapor pockets may form in the
brake system when the brakes are applied
hard. This would impair braking efficiency.
There is a risk of an accident.
You should have the brake fluid renewed at
the specified intervals.
When handling brake fluid, observe the
important safety notes on service products
(Y page 367).
The brake fluid change intervals can be found
in the Maintenance Booklet.
Only use brake fluid approved by Mercedes-
Benz according to MB Approval 331.0.
Information about approved brake fluid can
be obtained at any qualified specialist
workshop or on the Internet at
http://bevo.mercedes-benz.co m.
i Have the brake fluid regularly replaced at
a qualified specialist workshop and the
replacement confirmed in the Maintenance
Booklet. Coolant
Important safety notes G
WARNING
If antifreeze comes into contact with hot
components in the engine compartment, it
may ignite. There is a risk of fire and injury.
Let the engine cool down before you add
antifreeze. Make sure that antifreeze is not
spilled next to the filler neck. Thoroughly
clean the antifreeze from components before
starting the engine.
! Only add coolant that has been premixed
with the desired antifreeze protection. You
could otherwise damage the engine.
Further information on coolants can be
found in the Mercedes-Benz Specifications
for Service Products, MB Specifications for
Service Products 310.1, e.g. on the
Internet at 372
Service products and filling capacitiesTechnical data