ESP MERCEDES-BENZ GLK-CLASS SUV 2015 Owners Manual

is a universal interface for portable audio
equipment, e.g. for an iPod®
or MP3 player
(see the separate Audio or COMAND Oper-
ating Instructions).
Stowage space in the rear
Stowage compartment in the rear
! Do not sit on or support your body weight
on the rear seat armrest when it is folded
down, as you could otherwise damage it.
! Close the cover of the stowage compart-
ment before folding the rear seat armrest
back into the seat backrest.
X To open: fold down seat armrest ;.
X Fold cover : of the armrest upwards.
Stowage net
Stowage nets are located in the front-
passenger footwell and on the left-hand side
of the cargo compartment.
Observe the loading guidelines ( Y page 274)
and the safety notes regarding stowage
spaces ( Y page 275).
Cargo compartment enlargement
Important safety notes
GWARNING
If the rear bench seat/rear seat and seat
backrest are not engaged they could fold for-
wards, e.g. when braking suddenly or in the
event of an accident. R The vehicle occupant would thereby be
pushed into the seat belt by the rear bench
seat/rear seat or by the seat backrest. The
seat belt can no longer offer the intended
level of protection and could even cause
injuries.
R Objects or loads in the trunk/cargo com-
partment cannot be restrained by the seat
backrest.
There is an increased risk of injury.
Before every trip, make sure that the seat
backrests and the rear bench seat/rear seat
are engaged.
Observe the loading guidelines ( Y page 274).
The left-hand and right-hand rear seat backr-
ests can be folded forwards separately to
increase the cargo compartment capacity.
Folding the rear seat backrests forward
X Fully insert the backrest head restraints
(Y page 103).
X Move the driver's or front-passenger seat
forward if necessary.
X Pull left-hand or right-hand release han-
dle ; of the seat backrest forwards.
Corresponding seat backrest : is
released.
X Fold backrest : forwards.
X Move the driver's or front-passenger seat
back if necessary.
276Stowage areas
Stowage and features

Installing/removing the cargo compart-
ment cover
X To remove: make sure that cargo com-
partment cover : is rolled up.
X Press handle ; on the right underside to
the left.
X Remove cargo compartment cover :.
X To install: attach cargo compartment
cover : to the opening on the left-hand
side.
X Press handle ; to the left.
X Allow cargo compartment cover : to
engage in the appropriate recess.
Cargo net
Important safety notes
GWARNING
On its own, the cargo net cannot secure or
restrain heavy objects, items of luggage and
heavy loads. You could be hit by an unsecured load during sudden changes in direction,
braking or in the event of an accident. There isan increased risk of injury or even fatal injury.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping over, e.g. by
using tie downs, even if you are using the
cargo net.
It is important to use a cargo net if you load
the vehicle with small objects above the seat backrests. For safety reasons, always use a
cargo net when transporting loads.
Always replace damaged cargo nets.
Damaged cargo nets can no longer fulfill their
protective function and must be replaced.
Visit a qualified specialist workshop.
Preparing the cargo net
The cargo net can be used in two different
positions (behind the B-pillar or the C-pillar).
R The brackets behind B-pillar : are
required for the cargo compartment
enlargement ( Y page 276).
The corresponding cargo tie down rings to
tighten the net are located in the footwell of
the rear bench seat ( Y page 277).
R The brackets behind C

Problems with the 115 V power socket
ProblemPossible causes/consequences and M Solutions
The warning lamp on
the 115 V power socket
is not lit.The on-board voltage is too low because the battery is too weak.
X Start the engine.
or
X Charge the battery ( Y page 321).
If the indicator lamp still does not light up: X Visit a qualified specialist workshop.
The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter: X Visit a qualified specialist workshop.
You have connected a small electronic device that has a constant
nominal power of less than 150 W, but a very high switch-on cur -
rent. This device will not work. If you connect such a device, the
115 V power socket will not supply it with power. X Connect a suitable device.
mbrace
General notes
You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the ï MB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 Shortly after successfully registering with the
service, a user ID and password will be sent to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
at http://www.mbusa.com .
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
R a service subscription is available
R the starter battery is sufficiently charged
iDetermining the location of the vehicle on
a map is only possible if: R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center.
Features287
Stowage and features
Z

General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
iYou cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency is transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The
Call Failed message appears in the
multifunction display and must be confirmed. In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover :.
iIf the mobile phone network is unavaila-
ble, mbrace will not be able to make the
emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you will not know whether mbrace placed
the emergency call. In this case, always
summon assistance by other means.
Roadside Assistance button
Features289
Stowage and features
Z

XPress Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The multifunction display shows the
ConZ
necting Call message. The audio output
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y page 293).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assis-
tance call button : is flashing continu-
ously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The multifunction display shows the
ConZ
necting Call message. The audio system
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
290Features
Stowage and features

If a mobile phone network and GPS receptionare available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call but-
ton : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction steer-
ing wheel
R the corresponding button on the audio sys-
tem or on COMAND for ending a telephone
call
iWhen a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved
in the address book.
Features291
Stowage and features
Z

iThe destination download function is
available if the relevant mobile phone net-
work is available and data transfer is pos-
sible.
iThe destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS Pack- age and cannot be purchased separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section.
Search & Send
"Search & Send" is a destination entry ser-
vice. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
You can use the vehicle remote opening if you have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock- ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
X Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely. X Contact the following service hotlines:
R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Doors
Locked Remotely message appears in the
multifunction display.
292Features
Stowage and features

XTurn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Select one of buttons ; to ? to use to
control the garage door drive.
X To start programming mode: press and
hold one of buttons ; to ? on the inte-
grated garage door opener.
The garage door opener is now in program- ming mode. After a short time, indicator
lamp : lights up yellow.
Indicator lamp : lights up yellow as soon
as button ;, = or ? is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp : will only light up yellow after ten
seconds have elapsed.
X Release button ;, = or ?. Indicator
lamp : flashes yellow.
X To program the remote control: point
garage door remote control A towards
buttons ; to ? on the rear-view mirror at
a distance of 2 to 8 inches (5 to 20 cm).
X Press and hold button B on remote control
A until indicator lamp : lights up green.
When indicator lamp : lights up green:
programming is finished.
When indicator lamp : flashes green: pro-
gramming was successful. The next step is
to synchronize the rolling code
( Y page 296).
X Release button B on remote control A for
the garage door drive system.
If indicator lamp : lights up red: repeat the
programing procedure for the correspond-
ing button on the rear-view mirror. When
doing so, vary the distance between remote control A and the rear-view mirror.
The required distance between remote
control A and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be neces-
sary. You should test every position for at
least 25 seconds before trying another
position. Synchronizing the rolling code
Pay attention to the "Important safety notes"
( Y page 295).
If the garage door system uses a rolling code, you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you
will need to use the programming button on
the door drive control panel. The program-
ming button may be positioned at different
locations depending on the manufacturer. It
is usually located on the door drive unit on the
garage ceiling.
Familiarize yourself with the garage door
drive operating instructions, e.g. under "Pro-
gramming of additional remote controls",
before carrying out the following steps.
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Get out of the vehicle.
X Press the programming button on the door
drive unit.
Usually, you now have 30 seconds to ini-
tiate the next step.
X Get into the vehicle.
X Press previously programmed button ;,
= or ? on the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds. Therefore, these signals may not last long
enough for the integrated garage door
opener. The signal is not recognized during
programming. Comparable with Canadian
296Features
Stowage and features

law, some U.S. garage door openers also fea-ture a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps
X Press and hold one of buttons ; to ? on
the integrated garage door opener.
After a short time, indicator lamp : lights
up yellow.
X Release the button.
Indicator lamp : flashes yellow.
X Press button B of garage door remote
control A for two seconds, then release it
for two seconds.
X Press button B again for two seconds.
X Repeat this sequence on button B of
remote control A until indicator lamp :
lights up green.
When indicator lamp : lights up green:
programming is finished.
When indicator lamp : flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code.
X Release button B of remote control A of
the garage door drive.
If indicator lamp : lights up red: repeat the
programming process for the correspond-
ing button on the rear-view mirror. When
doing so, vary the distance between remote
control A and the rear-view mirror.
The required distance between remote
control A and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be neces-
sary. You should test every position for at
least 25 seconds before trying another
position. Problems when programming
If you are experiencing problems programing
the integrated garage door opener on the
rear-view mirror, take note of the following
instructions:
R Check the transmitter frequency used by
garage door drive remote control A and
whether it is supported. The transmitter
frequency can usually be found on the back
of the garage door drive remote control.
The integrated garage door opener is com- patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
R Replace the batteries in garage door
remote control A. This increases the like-
lihood that garage door remote control A
will transmit a strong and precise signal to
the integrated garage door opener.
R When programming, hold remote controlA at varying distances and angles from the
button which you are programming. Try var-
ious angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control is available for the
same garage door drive, repeat the same
programming steps with this remote con-
trol. Before performing these steps, make
sure that new batteries have been installed in garage door drive remote control A.
R Note that some remote controls only trans-
mit for a limited amount of time (the indi-
cator lamp on the remote control goes out).
Press button B on remote control A again
before transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal recep-tion/transmission.
Opening/closing the garage door
After it has been programmed, the integrated
garage door opener performs the function of
the garage door system remote control.
Features297
Stowage and features
Z

Displaying service messages
XSwitch on the ignition.
X Press the = or ; button on the steer-
ing wheel to select the
Serv. menu.
X Press the 9 or : button to select the
ASSYST PLUS submenu and confirm by
pressing the a button.
The service due date appears in the multi-
function display.
Information about Service
Resetting the ASSYST PLUS service
interval display
! If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop.
Have service work carried out as described in the Maintenance Booklet. This may oth-
erwise lead to increased wear and damage
to the major assemblies or the vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements
The specified maintenance interval takes only the normal operation of the vehicle into
account. Under arduous operating conditions
or increased load on the vehicle, mainte-
nance work must be carried out more fre-
quently, for example:
R regular city driving with frequent intermedi-
ate stops
R if the vehicle is primarily used to travel
short distances R
use in mountainous terrain or on poor road
surfaces
R if the engine is often left idling for long peri-
ods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist work- shop, e.g. an authorized Mercedes-Benz Cen-
ter.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any author-
ized Mercedes-Benz Center.
Care
General notes
!
For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
Care305
Maintenance and care
Z