keyless MERCEDES-BENZ GLK-CLASS SUV 2015 User Guide

Problems with the SmartKey
ProblemPossible causes/consequences and M Solutions
You cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
X Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the % or
& button.
If this does not work:
X Check the SmartKey battery ( Y page 81) and replace it if nec-
essary ( Y page 81).
X Lock ( Y page 86) or unlock ( Y page 86) the vehicle using the
mechanical key.
The SmartKey is faulty.
X Lock ( Y page 86) or unlock ( Y page 86) the vehicle using the
mechanical key.
X Have the SmartKey checked at a qualified specialist wor kshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO is in standby mode because the vehicle has not b een
unlocked for a long time.
X Pull the door handle and then turn the SmartKey to posit ion 2 in
the ignition lock.
There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driv er's door
handle from close range and press the % or & button.
There is a malfunction with KEYLESS-GO. X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driv er's door
handle from close range and press the % or & button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery ( Y page 81) and replace it if nec-
essary ( Y page 81).
X Lock ( Y page 86) or unlock ( Y page 86) the vehicle using the
mechanical key.
You have lost a Smart-
Key.X Have the SmartKey deactivated at a qualified specialist work-
shop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well.
SmartKey83
Opening and closing
Z

ProblemPossible causes/consequences and M Solutions
You have lost the
mechanical key.X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well.
The engine cannot be
started using the
SmartKey.The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or i nterior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 319).
or
X Jump-start the vehicle ( Y page 323).
or
X Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again.
There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines ( Y page 274).
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
84Doors
Opening and closing

are not secured by the child-proof locks
(Y page 67).
You can open a door from inside the vehicle
even if it has been locked.
Only open the door when the traffic situation permits.
If the vehicle has been locked with the Smart-
Key or with KEYLESS-GO, opening a door from the inside will trigger the anti-theft alarm sys-
tem. Switch off the alarm ( Y page 75).
X
To unlock a front door: pull door han-
dle ;.
Locking knob : pops up.
The door is unlocked and can be opened.
X To open a front door: pull door handle ;.
X To unlock a rear door: pull up locking
knob :.
The door is unlocked and can be opened.
X To open a rear door: pull door handle ;.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
X To unlock: press button :.
X To lock: press button ;.
If the front-passenger door is closed, the
vehicle locks.
Meanwhile, the fuel filler flap will not be
locked or unlocked.
You can open a door from inside the vehicle
even if it has been locked.
Only open the door when the traffic situation permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
( Y page 75).
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if:
R the vehicle was locked using the locking
button for the central locking, or
R if the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre- viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked when the release button for the
central locking is used.
Doors85
Opening and closing
Z

This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:R press the F button on the SmartKey, or
R pull or press the remote operating switch
on the driver's door or
R press the closing or locking button on the
tailgate or
R pull the handle on the tailgate
Opening/closing from outside
Opening
X Press the % button on the SmartKey.
X
Pull handle :.
X Raise the tailgate.
Vehicles with the EASY-PACK tailgate: if
you pull handle : and keep it in this position,
you can open the tailgate manually. If you
release the handle, the tailgate opens auto-
matically.
Closing
X Pull the tailgate down using recess :.
X Push the tailgate closed from outside the
vehicle.
X If necessary, lock the vehicle with the &
button on the SmartKey ( Y page 78) or with
KEYLESS-GO ( Y page 79).
iIf a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Use one of the following options to stop the
closing process:
R press the F button on the SmartKey.
R pull or press the remote operating switch
on the driver's door.
R press the closing or locking button on the
tailgate.
R pull the handle on the tailgate.
88Cargo compartment
Opening and closing

GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgateis open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and behind the tailgate.
iTailgate opening dimensions
( Y page 380).
Opening
You can open the tailgate automatically with
the SmartKey or the handle in the tailgate.
Open or close the tailgate fully using the auto-
matic door function if you have stopped the
tailgate in an intermediate position.
X Press and hold the F button on the
SmartKey until the tailgate opens.
or
X If the tailgate is unlocked, pull the handle
and let it go again immediately.
iYou can also close the tailgate manually if
it is fully opened.
! If you have opened the tailgate automat-
ically, you should wait a moment before
closing the tailgate manually.
Closing
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Use one of the following options to stop the
closing process:
R press the F button on the SmartKey.
R pull or press the remote operating switch
on the driver's door.
R press the closing or locking button on the
tailgate.
R pull the handle on the tailgate.
You can close the tailgate automatically using the SmartKey, the closing button 2
or the lock-
ing button 3
.
Closing and locking button (example: vehicle with
EASY-PACK tailgate and KEYLESS-GO)
X To close: press closing button : on the
tailgate.
or X Press and hold the F button on the
SmartKey until the tailgate closes.
X To close and lock simultaneously:
Press locking button ; on the tailgate.
iThe tailgate can only be opened and
closed with the SmartKey if it is not in the
ignition lock.
If the tailgate touches an object while clos-
ing, the closing procedure is interrupted
and the tailgate reopens.
2 For vehicles with the EASY-PACK tailgate only.
3 For vehicles with the EASY-PACK tailgate and KEYLESS-GO only.
Cargo compartment89
Opening and closing
Z

iIf you leave a KEYLESS-GO key in the
cargo compartment, the tailgate will not
lock.
The tailgate is not closed unless a KEY-
LESS-GO key is detected.
Opening/closing automatically from
inside
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Use one of the following options to stop the
closing process:
R press the F button on the SmartKey.
R pull or press the remote operating switch
on the driver's door.
R press the closing or locking button on the
tailgate.
R pull the handle on the tailgate.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and behind the tailgate.
iTailgate opening dimensions
( Y page 380). You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.
X To open: pull remote operating switch :
for the tailgate until the tailgate opens.
X To close: turn the SmartKey to position 1
or 2 in the ignition lock.
X Press remote operating switch for tail-
gate : until the tailgate is closed.
You hear a tone during the closing proce-
dure.
Limiting the opening angle of the tail-
gate
Important safety notes
You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 8 in
(20 cm) before the stop.
This could be useful, for example, if there is
insufficient space above the tailgate.
! Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise be damaged. Ideally, set the opening angleoutside.
Arming
X To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired position: press the closing button
90Cargo compartment
Opening and closing

available for up to five minutes or until the
driver's or front-passenger door is opened.
Convenience opening
You can ventilate the vehicle before you startdriving. To do this, the SmartKey is used to
carry out the following functions simultane-
ously:
R unlock the vehicle
R open the side windows
R open the panorama roof with power tilt/
sliding panel and the roller sunblinds
iThe convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the % button until the
side windows and the panorama roof with
power tilt/sliding panel are in the desired
position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first.
X Press and hold the % button again until
the panorama roof with power tilt/sliding
panel is in the desired position.
X To interrupt convenience opening:
release the % button.
Convenience closing feature
General notes
When you lock the vehicle, you can simulta-
neously: R close the side windows
R close the panorama roof with power tilt/
sliding panel
On vehicles with a panorama roof with power tilt/sliding panel, you can then close the
roller sunblinds.
GWARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Proceed as follows if someone is trapped:
With the SmartKey:
R release the & button.
R press and hold the % button until the
side windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel open again.
Using KEYLESS-GO:
R release the sensor surface on the door han-
dle.
R pull the door handle immediately and hold
it.
The side windows and the sliding sunroof or
the panorama roof with power tilt/sliding
panel open.
Using the SmartKey
iThe SmartKey must be close to the driv-
er's door handle.
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the & button until the
side windows and the panorama roof with
power tilt/sliding panel are fully closed.
X Make sure that all the side windows and the
panorama roof with power tilt/sliding
panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the & button again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
Side windows93
Opening and closing
Z

XTo interrupt convenience closing:
release the & button.
Using KEYLESS-GO
The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed.
X
Touch recessed sensor surface : on the
door handle until the side windows and the panorama roof with power tilt/sliding
panel are fully closed.
iMake sure you only touch recessed sen-
sor surface :.
X Make sure that all the side windows and the
panorama roof with power tilt/sliding
panel are closed.
On vehicles with a panorama roof with power tilt/sliding panel:
X Touch recessed sensor surface : on the
door handle again until the roller sunblinds of the panorama roof with power tilt/slid-
ing panel close.
X To interrupt convenience closing:
release recessed sensor surface : on the
door handle.
Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the SmartKey to position 1 or 2 in the
ignition lock. X
Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed ( Y page 92).
X Hold the switch for an additional second.
If the side window opens again slightly: X Immediately pull the corresponding switch
on the door control panel until the side win-
dow is completely closed ( Y page 92).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly. If
this is not the case, repeat the steps aboveagain.
Problems with the side windows
Problem: a side window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem: a side window cannot be closed
and you cannot see the cause.
GWARNING
If you close a side window again immediately
after it has been blocked or reset, the side
window closes with increased or maximum
force. The reversing feature is then not active. Parts of the body could be trapped in the clos-
ing area in the process. This poses an
increased risk of injury or even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process,
release the switch or push the switch again toreopen the side window.
If a side window is obstructed during closing
and reopens again slightly: X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
94Side windows
Opening and closing

wheel up or down or try to move it in the
fore-and-aft direction.
Adjusting the steering wheel electri-
cally
:To adjust the steering wheel height
;To adjust the steering wheel position
(fore-and-aft adjustment)
The steering wheel can also be adjusted when the SmartKey is removed from the ignition
lock.
iFurther related subjects:
R EASY-ENTRY/EXIT feature
(Y page 108)
R Storing settings ( Y page 112)
Steering wheel heating
Switching on/off
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X To switch on/off: turn the lever in the
direction of arrow : or ;.
Indicator lamp = lights up or goes out.
Vehicles without KEYLESS-GO: when you
remove the SmartKey from the ignition lock,
the steering wheel heating is deactivated.
Vehicles with KEYLESS-GO: when you switch
off the ignition and open the driver's door, the steering wheel heating is deactivated.
iThe steering wheel heating may switch off
temporarily if:
R the temperature in the vehicle interior is
above 86 ‡ (30 †)
R the temperature of the steering wheel is
above 95 ‡ (35 †).
Indicator lamp = remains on.
Steering wheel107
Seats, steering wheel and mirrors
Z

Problems with the steering wheel heating
ProblemPossible causes/consequences and M Solutions
The steering wheel
heating has switched
off prematurely or can-
not be switched on.The on-board voltage is too low because too many elect rical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window defroster or interior lighting.
Once the battery is sufficiently charged, the steering wheel
heating will switch back on automatically.
EASY-ENTRY/EXIT feature
Important safety notes
GWARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
If somebody becomes trapped: R press one of the memory function position
buttons, or
R move the switch for steering wheel adjust-
ment in the opposite direction to that in
which the steering wheel is moving.
The adjustment process is stopped.
GWARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board com-
puter ( Y page 233).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active
The steering wheel swings upwards when
you:
R remove the SmartKey from the ignition lock
R open the driver's door with KEYLESS-GO in
position 1
R open the driver's door and the SmartKey is
in position 0 or 1 in the ignition lock
( Y page 149)
iThe steering wheel only moves upwards if
it has not already reached the upper stop.
Position of the steering wheel for driv-
ing
The steering wheel is moved to the last selec-
ted position when:
R the driver's door is closed
R you insert the SmartKey into the ignition
lock
or
R you press the Start/Stop button once on
vehicles with KEYLESS-GO
When you close the driver's door with the
ignition switched on, the steering wheel is
also automatically moved to the previously
set position.
The last position of the steering wheel is
stored when you switch off the ignition or
when you store the setting with the memory
function ( Y page 112).
108Steering wheel
Seats, steering wheel and mirrors